Dealing with Select variables in the Service Catalog sometimes can be very hectic and tedious, specially if you need to create so many straight forward choice records (label and value only). I present to you a solution I created that saves a lot of t...
I’ve worked on Service Catalog engagements many times and have been often asked if it’s possible to configure the workflow to allow the re-opening RITMs or tasks after closure, with the possibility of somehow re-starting the workflow for that ticket....
I have read numerous posts about making variables visible and even required on Catalog Tasks, but not on Requested Items.Based on various answers and potential solutions I have designed two options that we use Option 1 - create variable on RITM level...
Unfortunately, demo instances cannot be renamed because they are temporary instances that can eventually be suspended and retired. By design, Demo instances cannot be selected from the Service Catalog item "Rename an Instance" on the Support Portal. ...
Requesting a Sub-Production Instance Rename Users can request an instance rename for Sub-Production instances using the Service Catalog in the Hi Service Portal only. Instance rename request cannot be handled via incidents or by contacting Customer ...
Requesting a Production Instance Rename There is no Service Catalog item on the Hi Support Portal for an automated process for production instance renames. Users will need to contact the Customer Support by submitting an incident on the Hi Service...
This video shows how to create and configure catalog check box variables to present options to customers when ordering items from the service catalog. It also explains how to group multiple check boxes in categories and adjust pricing based on option...
This video provides a quick overview of service catalog features introduced in the ServiceNow Istanbul release. It applies to ServiceNow releases starting with Istanbul and various roles are required to perform actions shown in this video.For best vi...
This video shows how to use Debug UI Policies to troubleshoot Service Catalog items that are not working as expected. It applies to ServiceNow releases starting with Helsinki. The admin role is required to perform functions shown in this video.For be...
This video shows how to create and configure service catalog list collector variables to present options to customers when ordering items from the service catalog. It applies to ServiceNow Geneva and later releases. The role required to perform actio...
This video describes how to request an instance rename. This video touches on and configuring SSO to consider the new name of your ServiceNow instance, email settings, as well as the policy around character limits and naming of your instance. The rol...
This is the deck that mike.malcangio and I used in a recent webinar. You can access the on demand recording here. Related content (as my slides don't give everything in words): 13 Service Catalog Best Practices 6 Barriers To Service Catalog Suc...
seanflack
so_lagedamond
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
