We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ITSM articles
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Articles

Service Catalog Input Masking

Description: As of right now, ServiceNow doesn't have a native way to add input masking to service catalog variables without having to wait for onChange script to execute. For us to set this up, we're going to leverage an external javascript librar...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
SNOWman2 by Mega Sage
  • 5507 Views
  • 6 comments
  • 5 helpfuls

Display Business rule or onLoad Client Script

Hi experts we all know display business rule are processed when a user requests a record form & onLoad Client Script typically perform client-side-manipulation of the current form or set default record values. But what if both the display business ru...

Digital Portfolio Management – Events and Sessions !

Welcome to the Digital Portfolio Management (DPM) Community series!      This article will share information about all the upcoming and past events hosted by the Digital Portfolio Management PM Team.    Checkout the new DPM community hub and ask you...

n_kaura_0-1719343103984.png n_kaura_0-1750786918669.jpeg Screenshot 2024-08-22 at 12.40.46 PM.png
n_kaura by ServiceNow Employee
  • 3002 Views
  • 2 comments
  • 4 helpfuls

Multi row variable set functionality - New feature

  We always come across a common requirement for catalog items to add a table to record more than one value in a spreadsheet format. We usually go through a lot of trouble trying to build an UI page/macro from scratch and the process to paste all the...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
Chalan B L by Giga Guru
  • 50066 Views
  • 8 comments
  • 34 helpfuls

CIS-ITSM Simulator Task 21 Configure Standard Change catalog

1. Update the Standard Change Properties to set the default risk value on templates as Low.  2. Risk should be a mandatory field when proposing or modifying a template. 3. Users should not be able edit risk manually when a Standard change is created ...

find_real_file.png

ServiceNow Tasks based on Each Topic

Task -1 Form Customizations: Create an application called “NeedIT” it should be visible to ITIL users.The application should have a table call “NeedIT” custom tableFields are as follows: - Number String - impact same as the incident - urgency same as...

Nizam by Tera Contributor
  • 484 Views
  • 1 comments
  • 0 helpfuls

Masking Sensitive PII data (aka SSN) in ServiceNow Fields

I recently had a customer that wanted to make sure that PII data like SSN and Acct number was masked or more specifically removed from the Incident Description field in ServiceNow.   I looked at using "Field Normalization > Transformations" rules to ...

joe_steinfeld by ServiceNow Employee
  • 12280 Views
  • 3 comments
  • 6 helpfuls

Reference Qualifier

Reference Qualifiers 1.0 Reference Qualifier:- Reference Qualifiers are to create filters that restrict the data that is returned for a reference field. A reference field stores a link (reference) to a field on another table, making the records/fiel...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png

Approval emails in ServiceNow

ServiceNow is doing great work in enabling enterprise digital transformation. To make sure that the work gets done 'the right way', approvals are required. In ServiceNow, we have the opportunity to not only digitize the approval process but also auto...

find_real_file.png
rohan raj2 by Tera Contributor
  • 15330 Views
  • 1 comments
  • 2 helpfuls

Data Modeling in ServiceNow

Just posting this, as I work to get an understanding of data modeling on the platform.  Feel free to add, correct, etc.. Understanding data modeling in ServiceNow is crucial for designing scalable, efficient applications that meet business requiremen...

Top Contributors