To improve the performance of the Service Operations Workspace (SOW), the following improvements have been made in the Washington DC release: Reduced the time taken to load the SOW home page with a medium dataset to load by almost 50%. To achieve thi...
Hi all, wanted to share this custom widget I created that shows a popup on the "approval" page in Service Portal. One complaint I've often heard is that an Approver doesn't see much information about a Change Request if they view the OOB "approval"...
I've come across multiple queries regarding Release Calendar or Release Schedule in ServiceNow, but haven't seen any conclusive responses. So, here's what we came up with for one of the customers. You can utilize Timeline Visualization feature in Ser...
Summary On June 25, 2019, Amazon Web Services announced the general availability of AWS Security Hub, a solution that provides visibility into high-priority security vulnerabilities and threats that could impact users’ AWS environments and complia...
Service-Now – Microsoft Teams Follow below steps to integrate Snow with Teams for popup chat : Add team icon image to images. Now we must call UI macros on Caller ID field: Add popup_chat in Caller ID field attribute as shown below: No...
Often we have scenarios where we need to start a conference call when a Trigger condition is met and we don't want to wait for someone to start a conference call manually. The use case could be as simple as starting a conference call and inviting ...
We have a global utility called GlobalServiceCatalogUtil in ServiceNow to retrieve information related to Catalog items, one of the interesting functions is getVariablesForTask It retrieves all the variables associated with SCTASK in JSON format. Han...
Hi, Recently I came across an issue related to Order Guide Attachments. One of our clients had a requirement that the items present in Service Catalog should have mandatory Attachments, but based on some conditions. The OOB checkbox 'Mandator...
Here are some frequently asked questions related to ITSM Virtual Agent, answered by ServiceNow Product Managers. If you don't see your question, feel free to let us know and we will work to incorporate more frequently asked questions with our nex...
Introducing the newly launched Digital Portfolio Management (DPM) Academy - a video series dedicated to providing information and insights into the DPM product. The goal is to equip you with the knowledge and resources you need to get started with an...
ServiceNow® IT Service Management Define and measure success by identifying clear business outcomes and key performance indicators. Introduction Many organizations want to modernize IT Service Management (ITSM). However, to translate this strategic ...
How to get instance name var instanceName = gs.getProperty('instance_name'); gs.info(instanceName); gs.print(instanceName); gs.log(instanceName); When we are working with ServiceNow, the instance name is an important piece of information that can...
I have tested Conflict for these schedules which are Blackout and Maintenance Only Maintenance Schedule is Active on: Monday, Tuesday, and Wednesday Planned Start Date Planned End Date Results Friday Monday Maintenance Schedule Conflict Monday...
- Yes, you can have a single UI Action that runs both Client-Side and Server-Side code. This is necessary sometimes, for example in the case where you want to check additional conditions or gather additional information from the user After he clicks ...
how to add show workflow? You can looking for UI Action > name starts with Show Workflow https://<instance>.service-now.com/nav_to.do?uri=%2Fsys_ui_action_list.do%3Fsysparm_query%3DnameSTARTSWITHShow%2520Workflow%26sysparm_first_row%3D1%26sysparm_v...
Requirement : Trigger different approvals based on the choice selected in the choice list variable. The approval data information is stored in custom data table which is easy to modify and maintain. Solution : One common workflow has to be built wh...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Vendor Management Workspace Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Vendor Management Workspace, February ...
A question I get a lot is how to filter a list collector variable - either on initial form load based on some complex criteria, or when a variable changes. I'll start with a basic example and build from there. Scenario 1: You have a reference variab...
Check the Current Logged in Users Role from Client and Server Side We always come across with concept of Roles available to the user or the Roles assigned to the User. as a system administrator we have the authority from ServiceNow to perform any dev...
In this article we will outline steps on how you can use Change Success Score to auto approve change Create a 'Change Approval Policy' with a Policy Input of type 'String' that will capture the success score of assignment group. In our case this is ...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
