In this article we will see how to build a topic to display "Incidents" and "Requests" on the virtual agent. 1. Clone the OOB Check IT Ticket Status topic and deactivate it. 2. Replace the syntax of the script action utility "Check Incidents & Re...
This article is around deny ACLs released in X Release. If you’re scratching your head, wondering what that means - let’s break it down in a way that makes sense.What’s the Big Deal with Deny ACLs?So, first off, what exactly is an ACL? Well, ACL stan...
Generic troubleshooting steps to resolve issues encountered in the Suggested steps generation skill feature Product documentation reference: Cluster incidents for the Suggested steps generation skill. As an admin, if the Suggested steps generation sk...
Last time our vendor post an article "Easy Import does not allow inserts to the [alm_asset] or [alm_hardware] tables when Excel or CSV file contains Model or Model category attributes are in Excel files", and said not able to import Model or Model ca...
Hello, I had a requirement to provide Export to PDF option in Incident form in agent workspace with excluding few fields and related lists. Though export option is available in native UI without modification but export option itself was not available...
Hello, This series of articles will help you understand what in Service Portal and how the pages and widgets are related to the Service Portal. What does a Widget mean in Service Portal ? Widgets are reusable components which make up the functionalit...
Welcome to the Digital Portfolio Management (DPM) Community series! CHECK OUT OUR LATEST ARTICLE THAT GIVES STEP BY STEP GUIDANCE ON IMPLEMENTING DPM AND MATURITY MODEL HERE - Digital Portfolio Management - Adoption Playbook Are you ready to ...
This article is basically to configure domain separation for Service Portal. Till date ServiceNow hasn't provided solution for Domain Separation for Service Portal. Which mean: Your instance is domain separated and you have two or more than 2 domains...
Use Case:- We all know that Agent workspace provides next experience to all agents. When i am configuring Agent workspace i found there is no Add button for Affected CI’s Related Lists in Outage Table Record. But we can find the edit button in Affe...
The Change Registration model should have the following states: Scheduled, Review, Closed, and Canceled. The initial state for the Change Registration model should be Scheduled. 1. Update the Change Registration model record to include all of the req...
In this article, we will see how to hide/show the UI Action by Client script. There is an Out of the box script which will give an idea to understand how to configure hide/show UI action. Open Personal developer instance and go to Client script lis...
Hello, I have see many questions about configuring Agent Assist in Agent workspace so here are the steps to configure Agent Assist in Agent workspace. I have taken example of Interaction table. 1) Go to 'cxs_context_config' table and create new entry...
I recently came across a requirement from a customer for limiting the available request items for selection when transferring a call to a request based what items the caller populated in the caller field had access to. This meant applying user criter...
Welcome to the Digital Portfolio Management (DPM) Community series! CHECK OUT THE LATEST ZURICH RELEASE FOR DPM HERE - What's New in DPM ? CHECK OUT OUR LATEST ARTICLE THAT GIVES STEP BY STEP GUIDANCE ON IMPLEMENTING DPM AND MATURITY MODEL HE...
Try the scenarios given below to improve your ServiceNow development skills : Sr.No.Use cases1 On form two dates field , if data1 is not equal to date2 the string field should populate.2If there is a custom field on click of UI action I want to pop...
Have you ever had a problem to organize requirements for Service Catalog? I would like to share few tips how to build comprehensive catalog requirements gathering template that might help you to streamline process of catalog requirements gathering. ...
ServiceNow Document Viewer I cannot view attachments, when i click on the attachment view link the file is downloaded instead view. If you should install "ServiceNow Document Viewer" plugin. Enable document viewer Document viewer is a platform featu...
Servicenow has restricted a few data types like Attachment, Container start, etc in the multi-row variable set. If you really want to use those data types in your multi-row variable set please modify the below business rule based on your condition an...
Introduction: I have read lot of questions on community regarding the integrations for custom REST API. May this article will helps you to gain knowledge on the scripted REST API and you can build some custom APIs on your own. Using the scripted REST...
Using the Notify Provider Selector As a part of the Notify framework, one has the option to configure multiple conference providers. This can be challenging as there could be complex use cases which need to be considered for allowing a specific pr...
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LisaLatour
Steph Morillo
