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Multi row variable set functionality - New feature

  We always come across a common requirement for catalog items to add a table to record more than one value in a spreadsheet format. We usually go through a lot of trouble trying to build an UI page/macro from scratch and the process to paste all the...

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Chalan B L by Giga Guru
  • 48763 Views
  • 8 comments
  • 34 helpfuls

CIS-ITSM Simulator Task 21 Configure Standard Change catalog

1. Update the Standard Change Properties to set the default risk value on templates as Low.  2. Risk should be a mandatory field when proposing or modifying a template. 3. Users should not be able edit risk manually when a Standard change is created ...

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BillMartin by Mega Sage
  • 2522 Views
  • 5 comments
  • 41 helpfuls

ServiceNow Tasks based on Each Topic

Task -1 Form Customizations: Create an application called “NeedIT” it should be visible to ITIL users.The application should have a table call “NeedIT” custom tableFields are as follows: - Number String - impact same as the incident - urgency same as...

Nizam by Tera Contributor
  • 408 Views
  • 1 comments
  • 0 helpfuls

Masking Sensitive PII data (aka SSN) in ServiceNow Fields

I recently had a customer that wanted to make sure that PII data like SSN and Acct number was masked or more specifically removed from the Incident Description field in ServiceNow.   I looked at using "Field Normalization > Transformations" rules to ...

joe_steinfeld by ServiceNow Employee
  • 11523 Views
  • 3 comments
  • 6 helpfuls

Reference Qualifier

Reference Qualifiers 1.0 Reference Qualifier:- Reference Qualifiers are to create filters that restrict the data that is returned for a reference field. A reference field stores a link (reference) to a field on another table, making the records/fiel...

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Approval emails in ServiceNow

ServiceNow is doing great work in enabling enterprise digital transformation. To make sure that the work gets done 'the right way', approvals are required. In ServiceNow, we have the opportunity to not only digitize the approval process but also auto...

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rohan raj2 by Tera Contributor
  • 14392 Views
  • 1 comments
  • 2 helpfuls

Data Modeling in ServiceNow

Just posting this, as I work to get an understanding of data modeling on the platform.  Feel free to add, correct, etc.. Understanding data modeling in ServiceNow is crucial for designing scalable, efficient applications that meet business requiremen...

Avoid duplicating attachment - GlideSysAttachment.copy()

We often come across a common business requirement that is to make the attachments available from one table to another. For eg. Attachments from RITM (sc_req_item) table to Approval (sysapproval_approver) or Catalog Task (sc_task) table. We all are q...

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Problem Management and 10 steps to making it successful

  Problem Management and making it successful   Why is Problem Management important? The goal of zero-incidents to improve the resiliency and efficiency of enterprise IT is one shared by many. This becomes harder to achieve as enterprises adopt new ...

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7 Signs your company needs an IT Consulting Service.

A growing business is unquestionably a great joy for your organization and massive envy for your opponents. But, there is another side to this coin. When a business climbs upward, formerly mentioned purposes and benchmarks become immaterial. The part...

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