One of the best thing about ServiceNow is, it provides services with every possible functionality. And this goes same with Service Portal. ServiceNow ,Service Portal provides easy‑to‑use services that can be accessed from any device, any time.So, Dep...
In the below youtube video link below topic of SLA's has been covered: https://youtu.be/vjPFVcL248s 1. What is SLA ?2. SLA definition form field understanding.3. How to Configure SLA in ServiceNow?4. Difference between “Response” and “Resolution” SLA...
Service Now Reports Reports, How to create a new report? View reports, access in the left Menu, search/look for "Reports" and check the available options for you. Report options available Getting Started [Introdução] => Link d...
/*Script to get the parent CI from CMDB rel CI and create impacted service/CI records*/ var sDebug = '';var allowedClasses = 'cmdb_ci_linux_server,cmdb_ci_win_server'; // Make a system property to store the list of CI classes in scopevar changeSysId ...
Integration Error: Mid-server Exception, Unable to resolve host name and default mid server is down/invalid We were having an Integration to a SQL Server through Data source from workflow and faced this below error: Error in task: The integration to...
50 Important Questions of ITSM What is order guide?What is record producer?In how many ways are notifications triggered?How you debug your code ?Can we send notification on condition basis ?Difference between Scoped application and Global applicati...
Hi all. It took me a bit to find out how to make script for New York which can be used in scoped application and I would like to share it with you, so maybe you will not lose your time. I am using this script in Web Services Operation (REST Scripted ...
We had a requirement of ordering multiple items using service catalog with some variables like Item Name, Quantity etc. This was usually handled in a way by creating multiple catalog items and adding them to the cart. But, in this scenario, our requi...
Hi All. I have been publishing articles on Discovery and software normalization. Please refer to the following link: Discovery and Software Normalization In this article, I am going to talk about reconciliation process. What is License Reconciliation...
Hi All, I recently had the displeasure of figuring out how the heck the new multi-row variable sets work, and how to mash the data into a record producer script to get something useful on the other side. There doesn't seem to be much (if any) documen...
Scripting Standard Change Templates in a Scoped Applications! Recent times I faced issue to Apply Standard Change Templates in Scoped Applications as applyTemplate function doesn't work in scoped application.Here is what I did to Achieve this! Step 1...
Ever getting requests to be able to query your CMDB for all/every downstream relationship? It is something that has come up frequently for me. The GUI OOTB CMDB query builder is of course incredibly powerful (and easy to use) but I also feel as tho...
I have come across a business requirement at one of my large enterprise customers which is somehow special to the ServiceNow platform, but still something I bet most larger customers working with outsourced IT teams should encounter - one way or anot...
Hello ITSM Community We are in progress of improving various aspects along the service setup experience for our customers. Please help us understand your current experiences when entering a Business or Technical service into ServiceNow, while prov...
Hi One interesting question asked in the Community was, if we can track all Workflow Activities executed on any given record in the work notes of the attached record. Scenario: You have a Workflow attached to an Incident, and you want to track each...
While working on the call record and their management -I came across a requirement to convert call records to service request and copy the short description and description of the call record onto the variables on catalog item.The basic approach avai...
Here i'm going to share one script using that all variables in catalog item becomes read only. Now we see that for making multiple field Read only we need to write one or more UI Policy action in case of ui policy as per the best practice and also it...
I struggled a bit with this (and the documentation out there), so figured I’d share with the community. In relation to: https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/list-administration/reference/r_ContextRanking....
RFCs need to go through a managed process to guide decision making and execution toward a successful outcome. A formal change management process is critical to implementing change in a fast, resource-efficient, low-risk manner. The change management ...
Best practices for successful ITIL incident management:- Offer multiple modes for ticket creation including through an email, phone call, or a self-service portal.Publish business-facing, custom IT incident forms for effective information gathering.A...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
