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How to Generate PDF from UI action.

Generate PDF from UI action   Sample code :    You can use the below code in your UI action to generate a PDF.     function generatePDF(){ var sysparm_table = g_form.getTableName(); var sysparm_sys_id = g_form.getUniqueValue().toString(); var link='h...

Submit catalog request using Service catalog API

We can utilize the Service catalog API to raise catalog requests from external applications when integrating third-party applications with ServiceNow. We'll need two important APIs to submit the request > Add Item To Cart (POST) > Submit Order (POST...

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Sai Kumar B by Mega Sage
  • 23070 Views
  • 6 comments
  • 14 helpfuls

Import Set and Import Logs

I have realized that with San Diego, in the baseline configuration, import logs are not created when you import something using the transform maps. In order to enable the import logs again, you have to create this property and set it to true: glide.i...

How to Integrate CIM with other task tables

ServiceNow CIM app provides a structured and systematic way to collect improvement initiative across different applications on ServiceNow platforms. This helps in breaking silos across different processes when it comes down to improvement related ini...

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Manjeet Singh by ServiceNow Employee
  • 2068 Views
  • 1 comments
  • 4 helpfuls

ITSM Customer Workshop Preparation Guides

Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. To be prepared for the workshop, we've provided guides that outline what resources -- people and content -- to have p...

ServiceNow by Administrator
  • 3384 Views
  • 2 comments
  • 4 helpfuls

Incident creation via E-mail (Inbound Action)

                                                          Automatic INCIDENT generation via email. If we want to create an incident after triggering email to ServiceNow instance we have to use the module called Inbound Email action, by using this mod...

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Azim Kazi by Giga Guru
  • 70543 Views
  • 5 comments
  • 42 helpfuls

Read-only Variables in Service Portal

You'd think that displaying a Requested Item Variables in a read-only format would be easy, right?  We'll unfortunately it's not, especially in Service Portal (if it is then the solution is well hidden!).  I must have read a dozen different posts ask...

Finding the users logged in to the instance

Problem Statement- We had a requirement to get all the currently logged-in users in the instance. So after doing some research we found the table Logged in Users (v_user_session) can be used for this. However, after some time, we came to know that, t...

Digital Portfolio Management: Launch and Learn Series

Earlier this year, the Digital Portfolio Management team conducted a program called Launch and Learn. The Launch and Learn is a series of calls hosted by ITSM Product Management where in each session we focus on a different pillar of the product with...

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ITSM Process Workshops

Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. Listed here are process workshop guides you can use to run workshops if you are self-implementing or to prepare if yo...

ServiceNow by Administrator
  • 4512 Views
  • 3 comments
  • 7 helpfuls

Mandatory Rule Base in Order Guides

A common request on the community is the ability to make an item on an order guide mandatory so end users are unable to toggle it off. I'm surprised ServiceNow still hasn't included this as a capability and I do hope, with the new UI around the corne...

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Deactivating records not found in a data source

So usually when you are pulling data from a data source, unless there is an attribute that specifically calls out whether a record is active or inactive, data sources will usually only return active records and inactive records will simply "drop-off"...

Service level Agreement (SLA)

Service Level Agreement (SLA) :  It is an agreement between Service provider and the Customer. If XYZ bank takes IT related services from an ABC IT company. Then there will be an SLA between  XYZ and ABC. That SLA will include the services provided b...

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Community Alums by Community Alums  
  • 1280 Views
  • 2 comments
  • 8 helpfuls

How to use postman to create an incident - webservice

How to use postman to create an incident?   ImageDescription 01.type your instance  https://<instance>.service-now.com/api/now/table/incident 02. Authorization type username/password 03. Header   key: Content-Type value: application/json 04. Body ...

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tiagomacul by Giga Sage
  • 9072 Views
  • 1 comments
  • 13 helpfuls
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