Hi experts we all know display business rule are processed when a user requests a record form & onLoad Client Script typically perform client-side-manipulation of the current form or set default record values. But what if both the display business ru...
KPIs stands for key performance indicators. Use KPIs for quantifiable measures of performance over time. ServiceNow's KPI groups within Digital Portfolio Management (DPM) provide a structured framework for evaluating and measuring various aspects of ...
Problem :-As of now , we can't close the MIs(major incident) automatically after been put to resolve by using OOTB Auto Close BR, the major incidents will not be auto close in ServiceNow .We can close a major incident physically(manually ) in the wa...
I thought I'd share my solution to passing variables from interaction records to record producers in agent workspace as I struggled to find any solutions that worked for my requirements. I have been tasked with configuring agent workspace to pass var...
While we prefer to initiate API calls to external systems from our ServiceNow instance when we're automating Request Item or Catalog Task execution, that is not always possible. Sometimes our partners want to pull this data from ServiceNow. That's ...
Hi All, The goal of this article is to provide detailed steps to show the reference field's values based on the drop down field value. Use Case: In the catalog item, There are 2 fields: 1. 'Environment' of type select box with choices(Dev and Prod) ...
Welcome to the Digital Portfolio Management (DPM) Community series! This article will share information about all the upcoming and past events hosted by the Digital Portfolio Management PM Team. Checkout the new DPM community hub and ask you...
We always come across a common requirement for catalog items to add a table to record more than one value in a spreadsheet format. We usually go through a lot of trouble trying to build an UI page/macro from scratch and the process to paste all the...
1. Update the Standard Change Properties to set the default risk value on templates as Low. 2. Risk should be a mandatory field when proposing or modifying a template. 3. Users should not be able edit risk manually when a Standard change is created ...
Many of our customers ask us where to start their ITSM and ITOM Transformation and how to realize increasing value as they progress along it. To guide customers along that journey, we’ve created a one-page recommended implementation sequence for o...
Task -1 Form Customizations: Create an application called “NeedIT” it should be visible to ITIL users.The application should have a table call “NeedIT” custom tableFields are as follows: - Number String - impact same as the incident - urgency same as...
Hi Community Users, To make data lookup more easier while working with Catalog Items, I would like to share the below zero code method to do lookup data like fetching requester details. Go to Data Lookup and Click on New Select Catalog Data Lookup...
I recently had a customer that wanted to make sure that PII data like SSN and Acct number was masked or more specifically removed from the Incident Description field in ServiceNow. I looked at using "Field Normalization > Transformations" rules to ...
Hi All, In this article, we will go through one of the ways of creating multiple records from a record producer based on selected week days. Use Case: There is a record producer having 2 'date/time' type field named 'Actual Start Date' and 'Act...
Reference Qualifiers 1.0 Reference Qualifier:- Reference Qualifiers are to create filters that restrict the data that is returned for a reference field. A reference field stores a link (reference) to a field on another table, making the records/fiel...
ServiceNow is doing great work in enabling enterprise digital transformation. To make sure that the work gets done 'the right way', approvals are required. In ServiceNow, we have the opportunity to not only digitize the approval process but also auto...
Just posting this, as I work to get an understanding of data modeling on the platform. Feel free to add, correct, etc.. Understanding data modeling in ServiceNow is crucial for designing scalable, efficient applications that meet business requiremen...
Many of my customers admins and developers reached out to understand how we pass referenced variables using OOB API's provided by ServiceNow. Most of them have been finding it difficult to pass the values to a catalog item. When they pass a payload w...
Hi All, In this article, we will go through one of the ways of creating multiple records from a record producer based on certain condition. Use Case: There is a record producer having 2 'date/time' type field named 'Actual Start Date' and 'Act...
Outcomes: Learn how to enable and start using Resolution Notes Generation for Now Assist for ITSM. Required Applications, Plugins, and Versions Now Assist for ITSMService Operations Workspace (version 3.1 or later) Install and configure Resolutio...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
