Get started with Incident Management and check out these FAQs about process, states and more on Incident. We'll go over a few aspects like: Basic understanding of Incident ManagementThe Incident Management LifecycleMajor Incident ManagementAnalyzing...
Welcome to the Digital Portfolio Management (DPM) Community series! As you get started with your DPM implementation, it is essential to know these key features that will help you achieve your desired outcomes. Understand and deep-dive into featu...
The Value Acceleration pillar of ITSM Product Management Team recently conducted a Launch and Learn series. The Launch and Learn is a series of calls hosted by the ITSM Product Management Team where in each session we focused on a different product w...
Create a Change Approval Definition Modify the existing change approval policy, Normal Change Policy
The Reporting API is used to retrieve the details of the reports using Get HTTP Method. URL Format: Default URL /api/now/reporting Version URL /api/now/v1/reporting Parameters: Parameter Description sysparm_contains Title of the reports s...
https://youtube.com/live/LYEX_tuGwIM?feature=share @Ankur Bawiskar
The Digital Portfolio Management Community Hub has officially launched! This hub is dedicated to guide you on your DPM journey with articles, blogs and a forum to get all your questions addressed by your peers, and keep you updated on upcoming eve...
For the Tokyo release, you can leverage Language Detection and Dynamic Translation for ITSM Virtual Agent. This will increase support for global organizations utilizing the Virtual Agent to deflect incidents and enhance self-service. Learn more by...
Plugins are software components that provide specific features and functionalities within a ServiceNow instance.All the necessary basic plugins are always activated in instance even in our Personal Developer Instance. if you find any additional plugi...
Hello, After hearing the same requirement from multiple customers :), I've finally decided to develop it and share it in case it helps. Under the link below, a small update set when installed, it adds a related list in the change request form to disp...
Description Starting in the Utah Digital Portfolio Management (DPM) version 4.2.4, the Needs attention content of DPM is configurable, allowing the admin to choose the types of records that users should be paying attention to. Examples include incid...
Description: As of right now, ServiceNow doesn't have a native way to add input masking to service catalog variables without having to wait for onChange script to execute. For us to set this up, we're going to leverage an external javascript librar...
Hi experts we all know display business rule are processed when a user requests a record form & onLoad Client Script typically perform client-side-manipulation of the current form or set default record values. But what if both the display business ru...
KPIs stands for key performance indicators. Use KPIs for quantifiable measures of performance over time. ServiceNow's KPI groups within Digital Portfolio Management (DPM) provide a structured framework for evaluating and measuring various aspects of ...
I thought I'd share my solution to passing variables from interaction records to record producers in agent workspace as I struggled to find any solutions that worked for my requirements. I have been tasked with configuring agent workspace to pass var...
While we prefer to initiate API calls to external systems from our ServiceNow instance when we're automating Request Item or Catalog Task execution, that is not always possible. Sometimes our partners want to pull this data from ServiceNow. That's ...
Hi All, The goal of this article is to provide detailed steps to show the reference field's values based on the drop down field value. Use Case: In the catalog item, There are 2 fields: 1. 'Environment' of type select box with choices(Dev and Prod) ...
Welcome to the Digital Portfolio Management (DPM) Community series! This article will share information about all the upcoming and past events hosted by the Digital Portfolio Management PM Team. Checkout the new DPM community hub and ask you...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
