Earlier this year, the Digital Portfolio Management team conducted a program called Launch and Learn. The Launch and Learn is a series of calls hosted by ITSM Product Management where in each session we focus on a different pillar of the product with...
Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. Listed here are process workshop guides you can use to run workshops if you are self-implementing or to prepare if yo...
A common request on the community is the ability to make an item on an order guide mandatory so end users are unable to toggle it off. I'm surprised ServiceNow still hasn't included this as a capability and I do hope, with the new UI around the corne...
So usually when you are pulling data from a data source, unless there is an attribute that specifically calls out whether a record is active or inactive, data sources will usually only return active records and inactive records will simply "drop-off"...
Service Level Agreement (SLA) : It is an agreement between Service provider and the Customer. If XYZ bank takes IT related services from an ABC IT company. Then there will be an SLA between XYZ and ABC. That SLA will include the services provided b...
How to use postman to create an incident? ImageDescription 01.type your instance https://<instance>.service-now.com/api/now/table/incident 02. Authorization type username/password 03. Header key: Content-Type value: application/json 04. Body ...
Use Case: The coalesce function establishes a unique identifier within the field mapping and aids in determining whether to create or update a record. Multiple coalesce functions can be utilized to support an 'AND' condition, facilitating validation....
Scenario If a user account is terminated, we want to make sure the roles/groups that user belong to get removed too. There are couple of ways this can be achieved, 1 - Run using Business Rule when account changes inactive run script and remove roles ...
Your Service Catalog drives self-service capability by giving your users everything needed to request products or services and receive streamlined request fulfillment - all from a user-friendly interface. As a new administrator, you may ask, "What is...
Use Case: We frequently discuss the checklist when initiating the program, as well as the ticket life cycle, among other topics. Is there a possibility to utilize the feature from the out-of-the-box table by default? Description: The checklist cons...
Hi Community, In recent times I had a requirement to restart/retrigger a flow designer, the use case was to cancel the existing flow when the date field gets modified(there was a wait for condition on that date field). So when the date gets updated b...
CMDB How to import data? Como importar dados? The Configuration Management Database (CMDB) is one of the most crucial components of the ServiceNow platform, as it provides a centralized view of IT assets and their interrelationships. Properly loadi...
Use Case: What methods can be utilized to facilitate the integration of attachments from the Target system to ServiceNow while leveraging low-code capabilities? Description: Integration is a complex endeavor, characterized by various dependencies ...
Use Case: Copy the attachment from one internal table to another within ServiceNow, specifically from REQ to RITM and subsequently to Task request attachment management. Description: I have observed numerous inquiries within the community regarding...
Integration ? WHY FEAR - SERVICENOW HERE. ServiceNow possesses robust capabilities to address requirements in the integration domain. Most tools facilitate web service integration, primarily through SOAP and REST protocols. A significant number of ...
After talking to our customers about their ITSM experience, one common theme continuously came up. How do we help our employees become more efficient while maintaining an exceptional user experience for them? We focused our discussions on Requesto...
Hello ServiceNow Ninjas, Many times we have seen huge ServiceNow URLs. You can keep on traversing, but it never ends. Check out the below question in the ServiceNow community. URL becomes too long(beyond 10,000 characters) and gives HTTP error 400 So...
Hi All,Recently, I have created a functionality where you can generate automated passwords and send notifications to the manually created new users in ServiceNow.Please find below the Business Rule details:Table: User(sys_user)Before InsertConditions...
Hello Everyone,I would like to share my experience on the below issue so that it can be helpful to others if someone face similar issue. Recently while working on a requirement to create the REQ and RITMs via script we ran into an issue where duplica...
Validate an Email ID using Regex ? There are many articles already posted on this by Nishat, Ankur etc. I am trying to recollect the things and put it in a manner so that one can directly use it without any hassle. 1. Using inbuilt Regex option in Se...
seanflack
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
