Auto Insert of Required Approvers based on Affected CI Change Approval Group

[sudhakar8]

Change would like 'Required Approvals' to be added to a CMR automatically, based on the 'Change Approval Group' attribute on a CI (CI criteria: it is not Non-Operational) this would include CIs that are added to both the primary affected CI variable or or those included as part of the Affected CI TAB).

This is to be applied for both change types:  Normal and Emergency (i.e NOT to Standard changes)

[sudhakar8]

Can you please share me the full code for After insert BR

[Harish KM · Accepted solution]

//Add technical approvers to the change request when a new affected CI has been added.
(function executeRule(current, previous /*null when async*/) {
var gr = new GlideRecord('change_request');
gr.addQuery('sys_id', current.task);
gr.query();
if(gr.next())
{
var change_grp = gr.u_technical_approvers_group.toString();
if (change_grp.indexOf(current.ci_item.u_change_approval_group) < 0)
{
gr.u_technical_approvers_group = change_grp + ',' + current.ci_item.u_change_approval_group;
}
//Force update to make sure the business rule to calculate risk and the change type will run when new affected CI has been added regardless the CR has
been updated with new approvals.
gr.setForceUpdate(true);
gr.update();
}
})(current, previous);

[Neha Agarwal]

Hi @Harish KM , Need your help..After reading your post here I have the almost same requirement. where I need to have multiple group approval should be trigger based on CI added in change.

As i need this functionality only for Application Services CI, I have addedd 'Additional Approval Group' List field in Application services.  Do you think I should add this field in cmdb_ci table?

but I am not sure how can I get the approvals triggered for this additional groups on click of  a button called 'Request Approval'. there are already single group approval (Out of the Box) getting triggered on this button click.

[sudhakar8]

(function executeRule(current, previous /*null when async*/) {
var gr = new GlideRecord('change_request');
gr.addQuery('sys_id', current.task);
gr.query();
gs.addInfoMessage("This is  gr.nextt: " + gr.next());
if(gr.next())
{
var change_grp = gr.u_manual_group_approval.toString();//(u_manual_group_approval(glide list field on change form "required approvals)
if (change_grp.indexOf(current.cmdb_ci.change_control) < 0) // cmdb_ci(Affected ci) change_control(Approval group for Affected CI)
{
gr.u_manual_group_approval = change_grp + ',' + current.cmdb_ci.change_control;
}
//Force update to make sure the business rule to calculate risk and the change type will run when new affected CI has been added regardless the CR hasbeen updated with new approvals.
gr.setForceUpdate(true);
gr.update();
}
})(current, previous);

I have updated like this 

[Harish KM]

it is not working?

put the log and check