For the choices field, we have two different section Name and value which needs to be populated while importing the excel sheet using transform Map. Please let me know your suggestions Sample Data:- Above sample data, I need to import in Cho...
Can any one please help me to understand exact difference between fixed start/end relative start/end in data collection job? Fixed.. Suppose I selected as "Data Collector" as daily and used Fixed start as "24-05-2022" and end as "24-05-2033" It means...
I've found a few questions in the community forum already and I followed a few of the instructions as listed but I can't get my 2nd dropdown (the lookup select box) to show any values. For this record producer, I'm mapping to and using a custom tabl...
I have created a Service catalog item with 2 Single Line Text fields. The first Text field is for the Monthly Recurring Cost while the second field is for the Yearly recurring field. I would like the Yearly recurring field to automatically calculat...
We are trying to bring a related link that is already present on the platform view to the workspace view. Can anyone let us know how to do that?
Hi All, I have been trying of update variable value on an active RITM. So far I have tried these two script. var gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','eec9cfc287234d502d2d33b40cbb35b5'); gr.query; if(gr.next()){ gr.variables...
Hi All, My Background script was shwoing in Black earlier now it is showing white, I want it to be in Black. Please help me Thanks, Shilpa.
Hi there...Have any one implemented reopening of service request in tool??If so could you please share the approach. Thanks in AdvanceSitarani
Hi there, I am currently tasked with a project regarding creating a PDF from the contents of a catalog task for our Service Desk to print out when they are completing a build task. Currently, I haven't seen anything on the forum about it, but does an...
Hi. I'm trying to get the age of an Incident from Duration and/or Business Duration but neither provides that info until the Incident is given a Closed Date/Time which is OOB. Does anyone know how I can get that info without Resolving or Closing the ...
Hello, I just want: If user has closed completed a catalog task VIA ServiceNow THEN they should be required to enter EITHER worknote or additional comments. - If user provides additional comments then worknotes are not required- If user provides work...
I am attempting to write a client script to cover all artifacts in the task table. Upon change to state to any of the closed states (I believe out of the box they are 3, 4, 7, 8, 5, 6, 106, 107, 157), have the script check the parent to the child and...
I started receiving this error on Friday morning and not sure what is causing it. I upgraded to San Diego friday evening so im not sure why all of a sudden this started friday morning. I have received 21k repeat errors already today referencing di...
I tried to rename a select box option (from 'Services' to 'Services & Support', then to 'Services and Support') and something broke. It now lists 'Services' though that option no longer exists and it also lists 'Services and [or &] Support') but that...
I have created a record producer named demo approve item , it should create a requested item , which will go for approve , if the request is approved whatever data we have in that record, it should get updated in destination table .
