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Resolved! How to Hide a variable on the portal? i have a variable on the portal which Iam hiding using a client script but on Portal it is getting retained.

Hi All, May i please know, How to Hide a variable on the portal i have a variable on the portal which I am hiding using a client script but on Portal it is getting retained no matter what. I tried using the UI policy/client script and it doesn't work...

Incident categorisation based on Business Service

Hi, We would like to have incident categories driven by the business service selected. I found a similar question as a starting point so it seems possible: https://community.servicenow.com/community?id=community_question&sys_id=457ef55f1bacf8d017d162...

Janelle3 by Tera Contributor
  • 538 Views
  • 1 replies
  • 0 helpfuls

How to get time after 1 hour start time from start time

Hello All, I'm trying to send notification to user's whose reservation is after 1 hour from start time. Start (Date field) if the field value is after 1 hour from start then we need to send the notification, I'm trying the below code but couldn't abl...

Ram141 by Tera Expert
  • 559 Views
  • 1 replies
  • 0 helpfuls

unable to update the data in RITM fields using rest api

hi below is the script i developed in scripted rest api using "PUT" Method (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}; obj.number = request.pathParams.number; obj.short_description = request.pathParams...

Rama26 by Tera Contributor
  • 673 Views
  • 2 replies
  • 0 helpfuls

How to disable OOB UI action and context menus for specific custom user role, but it should be enable for admin whether admin has/has not custom user role.this is the expected behavior I want this UI action to be visible only when custom role is add

I wan to hide OOB UI actions and context menus for a specific custom user role. But it will not applicable for admin.  this is how I did it, but it is always whether admin has this custom user role or not, it will always hide buttons for admin also. ...

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SSA1 by Giga Expert
  • 662 Views
  • 2 replies
  • 0 helpfuls

Resolved! Configure incident notifications

I need help following these steps     Configure incident notifications As a user, I want to be notified when an incident is created for me. Users should not be able to unsubscribe from the notification.  1. Set the notification "Incident op...

Day2 by Kilo Contributor
  • 3941 Views
  • 3 replies
  • 5 helpfuls

Resolved! Service Owner Workspace future deprecation

On the Service Owner Workspace page for San Diego it now says that: "Note: Starting with the San Diego release, Service Owner Workspace is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will cont...

Mike Rae by Kilo Guru
  • 1268 Views
  • 2 replies
  • 4 helpfuls

how to send a approval to particular manager

Hai all, i have a Requirement , how to send a approval in service catalog , there is no manager field in the custom table .  i have name field in a custom table ,if select some user ,then the  approval should go to a particular manager based on the n...

sekhar6 by Tera Contributor
  • 704 Views
  • 7 replies
  • 2 helpfuls

Resolved! Using Flow Designer to Compare Dates

Hello, All!  I'm trying to use the Flow Designer to take the date from a specific field on a form and see if that date is tomorrow.  If it's not, I want it to check once every day until that date is tomorrow.  However, it just keeps checking and neve...

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Ben124 by Tera Expert
  • 1831 Views
  • 6 replies
  • 1 helpfuls