In catalog task of short description field I want to auto populate the Project name and type of service request, For project name it is showing proper variable name because it is string type and for type of service request It is taking backend name o...
Hello Team, I have an email script which contains the font size mentioned as below. But I don't see any difference in the font size of the text in the email notification with these values. Please help me on how to increase or decrease the existing fo...
I have a mandatory variable of type Lookup Multiple Choice (ie create radio buttons using data from a table) on a record producer. By default, the first radio button is selected on form load. Is it possible to have no radio button selected on form l...
Hi @Ankur Bawiskar / @shloke04 / @Sandeep Dutta / Leaders, I am having a tricky requirement for service catalog. Can you help me to start with the logic and guide me in the right path. I am having two fields on a service catalog form. Fields are (Use...
HI,I was trying to create a Archival rule for alm_Hardware table, by mistake I have selected the cmdb_ci_ hardware table and saved the record. I can see the tables were created with ar_cmdb_ci_ in sys_db_object_list. i have tried to delete the tab...
Hello Experts, I have a requirement to populate 'Request type' field dropdownlist depending on 'HR service' selected by user on Interaction record, There is dependency between 'Request type' and 'HR Service' on HR case form and same I'm trying to rep...
how we can use getByFormat() in scoped application. iam using date field, i need to extract that date in "YYYY-MMM-dd" format
Hi All, Am trying to set the option value as FY22 by default in fiscal year using jelly script. I have used set tag, but it did not worked out: Jelly script in UI page: <j:while test "${jvar_gr.next()}"> <option value ="${jvar_gr.getValue('sys_id')}...
In OOB behavior, when does SLA notifications sent?
How to include a hyperlink with a checkbox variable label on the service portal.
Hello, we are trying to create ServiceNow tickets through API calls. When trying to create the ticket we are getting the following error. { "error": { "message": "User Not Authenticated", "detail": "Required to provide Auth information" }, "status": ...
Hi all, I am tasked to design a BUSINESS SERVICE CATALOGUE for our organization and I find it very challenging because the foundation for BSC currently doesn't exist at all and I got stuck from where I should start. What we have now is TSC (technica...
When I create an incident in the Service Portal .I want the system to suggest Knowledge articles when typing the Subject.How can I do that?
Walkup interactions are being auto assigned to walkup user and made in progress. It is also auto closing interactions after some time. How can I make sure it is not auto assigned or only assigned to the group that has the support users?
I’ve 1000 records to import in the system. I’ve used the number field as coalesce and my system has 100 records. Now I want to update the existing record without importing other records from the list. How can I achieve this? I tried one script, but...
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