Hi, Could you please tell me how to restart a workflow from UI action? Have used below script: UI Action Table:sc_req_item new Workflow().restartWorkflow(current, true); current.state = '1';current.update();action.setRedirectURL(current); This scri...
Hi, I've a custom table and with nearly 20 fields. There is a "state" field with values 1 to 5. when ever any field changes on the form except "State" field and "description(type: string field)"field the state should set the value to 1. This can be a...
Hi All, Could you suggest How to make variable editable in SC task. I have created UI Police and made all variable read-only but still i am not able to edit variables in SC task.
I'm about to clone my SC Catalog Item (widget-sc-cat-item-widget-v2) just so I can bypass the sc_request page and table after sc_cat_items are submitted. I plan to send people to the sc_req_item page and table, because no one wants to see sc_request,...
Hello! I'm trying to hide the submit button for just one record producer (creates an incident), but I only want to hide it temporarily. There are going to be a bunch of choice options, and the next field won't appear if the wrong choice is selected...
Hi, Currently, I have a customer with ITIL users who are unable to view completed risk assessments. Only admins are able to view the completed risk assessments. Has anyone dealt with this matter? If so, what's the best way to solve this? Here's a scr...
Hi Folks, need to send a report link in scheduled report execution report. can someone please help me on this. we are sending a report to user on sla breached. in scheduled message need to include report link too. Thanks,
HI All, I have created Test on change request table. Before going to Approval it is asking to fill form(survey) by clicking UI Action in Form Link. After clicking that, it is asking Multiple choice questions, after submitting this form(survey) Risk ...
In Service-Now if we have to create ticket from inbound email for guest user, do we need to create the guest user explicitly in the system as I don't see any guest user in the user list. Please advice. Thanks in Advance
Hello everybody, I d like to know how to push the requested for variable on the sc_req_item.requested for field my requested for variable is in set variable I don't know if it can be trouble. I already searched in the community and it's not worki...
I am using g_form.showFieldMsg option in client script to display a message below the field when the country field is selected as USA. It is working fine when i click try it at the item level but not in the Service Portal. Do we have to write any s...
Hi Team , I have a requirement that whenever an enduser select a combination of values in Impact and urgency field in service portal,there should be an alert popup stating "This is a high priority issue and will be fixed asap " in bold red text. For ...
We recently modified our Change creation process, such that we removed an interceptor that directed the user to the change form. Now, when a user creates a Change Request, they have to save the Draft prior to clicking the "Request Approval" button. I...
Hi Friends Risk Assessment need to display under change form like “TAB” below screen Note: Risk Assessment i don't want to under related link in the change form can anyone share idea?. advance thanks for help
When "Source Task" will get populated in the Knowledge article?