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Record Producer - Lookup Select Box

I've found a few questions in the community forum already and I followed a few of the instructions as listed but I can't get my 2nd dropdown (the lookup select box) to show any values.  For this record producer, I'm mapping to and using a custom tabl...

Laura12 by Tera Contributor
  • 1372 Views
  • 3 replies
  • 0 helpfuls

Resolved! How do I update value of a Variable on an active RITM/Stask?

Hi All,    I have been trying of update variable value on an active RITM. So far I have tried these two script. var gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','eec9cfc287234d502d2d33b40cbb35b5'); gr.query; if(gr.next()){ gr.variables...

Reopening of a Service Request !!

Hi there...Have any one implemented reopening of service request in tool??If so could you please share the approach.  Thanks in AdvanceSitarani

srath by Tera Guru
  • 10893 Views
  • 9 replies
  • 0 helpfuls

Creating a PDF from a catalog task

Hi there, I am currently tasked with a project regarding creating a PDF from the contents of a catalog task for our Service Desk to print out when they are completing a build task. Currently, I haven't seen anything on the forum about it, but does an...

Resolved! Making work notes mandatory if additional comments are empty and making additional comments mandatory if worknotes has some value.

Hello, I just want: If user has closed completed a catalog task VIA ServiceNow THEN they should be required to enter EITHER worknote or additional comments. - If user provides additional comments then worknotes are not required- If user provides work...

How to close parent when all children are closed?

I am attempting to write a client script to cover all artifacts in the task table. Upon change to state to any of the closed states (I believe out of the box they are 3, 4, 7, 8, 5, 6, 106, 107, 157), have the script check the parent to the child and...

JL5 by Tera Contributor
  • 1627 Views
  • 2 replies
  • 0 helpfuls

Unparseable Date: "CHGXXXXXX" java.text.ParseException: Unparseable date: "CHGXXXXXX": java.base/java.text.DateFormat.parse(DateFormat.java:395)

I started receiving this error on Friday morning and not sure what is causing it.  I upgraded to San Diego friday evening so im not sure why all of  a sudden this started friday morning.  I have received 21k repeat errors already today referencing di...

Resolved! I want to create a requested item from a record producer which is in service catalog , I have created the record producer , now it need to show in RITM , after approve it will go to destination table

I have created a record producer named demo approve item , it should create a requested item , which will go for approve , if the request is approved whatever data we have in that record, it should get updated in destination table .

Amit Dey1 by Tera Contributor
  • 1357 Views
  • 3 replies
  • 2 helpfuls