Variable set is created, and the same variable set is using for many catalog items. Now the stakeholder asked to do some modifications like adding choice and depends on that choice the another variable should populate. Here request type is the varia...
We have setup a relationship for attachments for Requests to be viewable on the Req, RITM and Task. The problem is that customers cannot see the attachments that are uploaded from the Task level. Currently, our users have to go up to the RITM to add ...
Hi Community,Is it possible to exchange files between our on-prem system and ServiceNow via SFTP?That is, PUT or GET from the SFTP client on the on-prem system side to ServiceNow.If yes, it would be great if you could tell us how to issue a private k...
My current out-of-the-box lists only return one record type (Incident, Change Request, Problem, etc). Please point me to instructions on how to create a list that would return ALL record types. I could then filter it down to those items assigned to o...
Our current change management process utilizes Risk assessment and one risk condition. We would like to reduce the risk assessment questionnaire and move those to risk conditions calculate based on the fields on change form. Based on docs I see syste...
I'm working on trying to trigger a catalog item (and the associated workflow) via an inbound email action. I've got to where it will create the request and RITM are created but the workflow and catalog items don't get created. Here's my script: cre...
HI All, We have upgraded out DEV instance to Madrid this weekend and I wanted to configure Agent Workspace to see how it works. When I added Lists, links to new records, ect I have noticed that I can't populate fields and I go the below message: T...
Hi, We have a rule to deactivate ids individuals are trying to use the "Add New User " (catalog item) in Catalog to get themselves "reactivated". This is an automated action orchestration and the system is closing the requested item stating that it...
Hi all, I'm trying to generate the duration of a SC Task or RITM. I found the following KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684036 I've updated the Close Ticket business rule as it suggests but the the...
Hi Team, Attachments are not visible on the task level, we can see attachments only on RITM. When IT attach anything on the task level that does not appear for the user's when the user attaches something that won't appear for IT on the task level.- P...
Good Morning, I have a custom table that I would like to extend to the task table. I thought it was extended when I created the table since the "Extends table" field showed task. But it appears that it doesn't extend to the task table. I've looked...
Hi, We're trying to update the From: address for an existing email account that's linked into our ITSM instance. I've updated the email account with the new SMTP address in our on-prem environment and we can send emails to this new address as expec...
Hi all, I have a requirement, copy the work notes content to short description form one catalog task to another catalog task ,copy the work notes to short description form TASK1 to TASK2 and to TASK3. please help me on this Thanks, karishma.
Hello, I am trying to update about 53 records with new data to our asset hardware table. I have exported the hardware records to a Excel file, made the changes, and then trying to import them back with the new data but keep getting this missing colu...
Hi , We have a requirement of populating value from workflow to a given field on approval table for managed docs . From the below workflow run script : @shloke04 can u help ?
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