Hi, I have a question that What is the use of implementing Predictive Intelligence (PI) in ITSM if the same thing can be achieved via Assignment rules. For example: We have a use case template in Predictive Intelligence workbench, to populate Assignm...
Hai All , I have a Requirement that , I have a change request table and it consists of two change tasks , in the change task if we add any comments or Notes it should be populated in change request. please help me on this, Thankyou, Sekhar.
Hi New Button will be visible/Available only for Admin and APM admin roles only. The Users who doesn't have these roles will not able to see New button in the Incident List view.
Hi All, I'm looking for guidance/suggestions on how to achieve CTI integration via Avaya in ServiceNow. We are looking to achieve omni-channel experience for our client leveraging ITSM modules. Avaya would be the source for IVR and would want to know...
I have chosen the value in state reason field and After saving the agent workspace form, "state reason" fields is going back to none, instead of the value which I choose... any idea?
Hi everyone! I am trying to add a delegate however, our system has limitation with the end date. It only allows 60 days for delegates. How can I fix it? How can I remove the limitation and allow user to add a delegate with indefinite end date?
So need some assistance please. After searching this forum, I thought I found the correct way to build a workflow that would generate first a task from the Change Request table using the template action and selecting the correct standard template th...
We have defined business rule, scheduled item, and system property to auto close the particular resolved incidents, but not closing the incidents and not getting any logs in system logs. can someone please help on it. here am pasting BR, schedueld it...
Hi, I want to use an input variable in the "Ask for approval" action. When my input is a string (sys ID) this happens: As you can see, the table isn't getting populated (meaning that I can not use this action). If I try to use the input "records" th...
@Anil Lande Hello All, I have created a widget which will show different data from different table and now used to scroll alot to view the down data. So In the table, I want to add plus and minus option like expand or collapse.Can someone please hel...
Hey All, Simple one for you (not for me though...) I have a requirement to have 3 x approvals total for a change request to be approved but 2 of these approvals must come from 1 group the remaining 1 from another group. In this particular instance th...
As shown in above pic, user should not be able to certify empty elements as marked in yellow. There should be some error when user tries to certify these empty elements. Please help
Hi ServiceNow community, One of our ITIL team members approached us asking to display Tags (sort of list collector?) on forms rather than items under "More options (3 dots on grey bar)". We use tags quite extensively so we do not want to create a new...
Hi, When change is in review state ,2 change tasks get created post implement and implement , after closing these 2 tasks, after filling closure information , again 2 change tasks get created . I checked workflow but cannot find anything as such whic...
Hi all, i have a catalog item as follows: variable 1: Owner of the team (reference to sys_user) variable 2: email address (single line) variable 3: organization (singe line) Variable 2 and 3 should change when variables 1 changes, this works for...
