Hi All, I have created a record producer in my PDI and I am trying to populate the CI field on an incident record by grabbing the information form the asset table. Is it possible to dot walk from the record producer or do I have to use a script inc...
How can we restrict users to create P1 and P2 incident with less complexity , We want only service desk should have ability to create P1 and P2 tickets
How to hide the checkbox variables in Ritm when they are unchecked and show only checked variables It is showing all variables can i know which catalog client script i should use
There is a business rule called "task closer" running. One of the condition is when active changes to false --> state changes to "3" --> for change request table it is "Closed Successful". I need this to stop running for "change_request " table,
Hi All I have a requirement to create inbound actions for multiple email boxes that are in non servicenow domain.Servicenow to read emails sent to each mailbox and based on the mailbox the created ticket to be routed to it specific assignment gro...
I have created a custom table "eoleos" as shown below: field --> Type (choice) Choices are : Operating System , Database Server , Network Device , ATM EOL/ EOL are date and remaining all fields are string. User will enter details in all the above fi...
Hi All, I have to fetch the department ID of a user in my catalog, now I have a script include which fetches other user details like phone number, email, etc and populates it on the form. I want to get the department ID of that user which is actual...
Hi Experts, I have business rule where I'm trying to add a tag to an attachment on insert/update. Here is my script; function executeRule(current, previous /*null when async*/) { var addLabelGR = new GlideRecord('label_entry');addLabelGR.initialize()...
Hello, I wanted to create a field that references the table "sys_choice" but it wasn't possible I got an error telling that we can't reference "sys_choice" table and that we should use another table. How can I get records from "sys_choice" table ba...
I have formulated a script that gets only the unique records from database view. This works in background script but I am unable to display only these records in the list view of the table using glide query. Script: var osCount; var records; var g...
How to bring the age of oldest ticket created in the list of child task (x_sts_claims) to one of the fields[Age of Oldest open child ticket ] in Parent Table(x_sts_mains) . Any help would be appreciated .
Hi All, I have Requirement , i have a custom user table , form user table i want to sort out the "Name is not empty" and "Active is True" through script . please help me on this, thanks, karishma.
Hi All, If there is a Conflict and its conflict type is Blackout period freeze , it should display below message 'CONFLICTS DETECTED, There is a Blackout schedule - Holiday freeze period, review the Conflict Tab for more details. or leave message as...
Hi, When a user submits a catalog form called Enhancement Request, first I(ServiceNow Developer) create it in development instance it should get approval from the client, then after approval, it should directly move to QA instance then again approval...
Hello, I found a post in the forum showing how to populate the CAB date field via a Business Rule. But the script doesn't seem to work for me in either work or private instances. Is there something I am missing in the script? Many thanks for any assi...
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