Hi All, Actually my requirement was every first day of each month, an email notification to a list of authorized recipients to remind them about articles that are scheduled to expire in the next month Like if up to 10 – The email notification include...
Hi all, my requirement is i need to hide Delete button for the particular roles. ex: the user who has the test_manager, test_stall, role they was not able to see the Delete button.
can we create a form button on the REQ form that will download anything attached to the REQ, any related RITM and any SC_TASK beneath those RITM I have tired with below script in UI action and i can download the attachment from request table or its ...
Hello community, I have recently taken over Asset Management at my company as part of ServiceNow Asset Management and we have a massive project tp update existing asset data. I was able to easily enough create transform maps and import assets, howeve...
I need to enable the auto numbering to another field other than number. We have already number field available for auto numbering and now we have custom field SIM ID and we need to enable auto numbering like SIM0001. I have tried to do it by storing ...
Hello, I have an issue that I am not sure where to start. When the Incident is proposed as a Major Incident, it shows up under 'Candidates'. Then, when I try to promote it to Major Incident from the candidate record or just from the Incident record v...
Hi Experts, I need to send a email reminder and create comments on a record if the user hasnt updated it after 30 days and 60 days. How can create a comment on the record with out updating the record - I've tried gr.autoSysFields(false); but this fir...
Hi, I need some help with one of my requirement. When the change request is moved form new to assess state, OOB there are approvals getting triggered using the change approval policies , After that those approvals are done then I have to send approva...
Service Operation Workspace provides a single pane for both Service Agents and Service Operators , enabling a seamless flow of incidents , problems , changes to predict and resolve service degradation. With this context , I am trying to figure out ...
function onClick() { var gr = new GlideRecord('incident'); gr.addQuery('sys_id',current.sys_id); gr.query(); while(gr.next()) { gr.u_disability_report='true'; gr.update(); } action.setRedirectURL(current); ...
if I want the datetime in seconds it is correct to do so: reqBodyPerson.dateOfBirth = new GlideDateTime(current.u_start_date_contract).getNumericValue();
Hi Everyone, I’m just about to schedule hundreds of recurring monthly maintenance jobs, where I would like to have the dozens of tickets for each location set as tasks under each region. ie. One region has many locations that need maintenance each mo...
Hi, I have created a Scripted REST API to insert data from 3rd party to ServiceNow Vendor Contact table. I got another requirement to check for the "first name", "last name" and "email" which should not be empty. If these fields are empty then that r...
Please let me know is there is any way to find the respective variable used in all the script including run script.
Hello - Any idea where reopen incident button should appear when you open resolved incidents? on portal or fulfiller side? Because i do not see it on resolved incident.
