I'm using a customized portal to show a single Knowledge Base, but found out that in the platform using value to sort categories and subcategories, the order is respected but in the portal view it sorts in alphabetical order. Is it possible not to so...
I am creating a request from inbound action. And I am creating corresponding ritm using business rule. In the business rule after creating the ritm, I am calling a workflow which is on requested item table. There is only one run script activity in th...
On the Approve widget on the Service Portal index page, I am attempting to either 1. Make the Approve and Reject buttons force a comment or 2. remove the Approve/Reject buttons altogether. We want to keep the 'Options' so that the person can review t...
here i have created a catalog item for portal. in that catalog item, we have a list collector variable which will be having few options in it to select. i want one choice from the list collector to be default value when form loading for the first tim...
I have a notification. This notification will trigger through an event from workflow. While I'm trying to test this in email logs, I can see there are three notifications(duplicate) triggered at the same time. For the three notifications the originat...
Hello, There is a catalog client script written on a variable set that I've created on. And, have used the variable set in the catalog item as well as in the order guide. Now the actual requirement is, I want the catalog client script to run only on...
Hi All, This is little urgent!! I have a workflow where based on the "Type" options we select it creates an approval to Manager of requested_for, Which we have done through dot walking in user section inside the "Approval user" Workflow activity.(im...
I am not finding clear instructions on how to dynamically auto-populate a value in a Survey question. I am trying to create two surveys: The first one is sent to all mangers and the second one is sent to the managers about their direct reports. I w...
Hello Experts, I'm currently working on a catalog item with multiple checkbox variables, each checkbox goes to a different user for approval but only a single task is created at the end of all approvals. I'm currently stuck at how to create a conditi...
Hi, Some one help me in GlideQuery. var gr= "David Faroon" var rp = new GlideRecord('resource_plan'); rp.initialize();var usergr = new GlideRecord('sys_user'); usergr.addQuery('name', gr); usergr.query(); if (usergr.next()) {rp.user_resource = usergr...
Hello community, I'm running into an issue, I have to import by using a transform map multiples records into [incident], it turned out some of them can't be created and the following message error appears "Data Policy Exception: The following fields ...
Hi All, On the table "label" the field "viewable by" is having three choices 1.me 2.Groups and users 3.Everyone. I have a user xyz who has only two options when he tries to edit his tag. Please suggest on how to debug this issue.
When the priority is changed, the old resolution SLA gets cancelled and the new resolution SLA gets attached. The clock starts from ticket creation. What condition we have to put? as of now once priority changes new SLA will attached to the existing...
Hi Community, How pause duration is calculated in task_sla ?I checked all scripts and workflow but not getting how that is calculated and when(on what conditions) it is calculated.? Thanks, Pihu
We have a catalog item where the first SCTASK assigned needs to have 3 fields editable (the rest of ours default to read only). When the task is closed (Or for anyone not in the 1st SCTASK assignment group) those fields should no longer be editable....