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Variable set should be visible on one particular catalog item.

Variable set is created, and the same variable set is using for many catalog items. Now the stakeholder asked to do some modifications like adding choice and depends on that choice the another variable should populate.  Here request type is the varia...

Pavithra20 by Kilo Contributor
  • 1160 Views
  • 3 replies
  • 1 helpfuls

Resolved! Interacting with ServiceNow via SFTP

Hi Community,Is it possible to exchange files between our on-prem system and ServiceNow via SFTP?That is, PUT or GET from the SFTP client on the on-prem system side to ServiceNow.If yes, it would be great if you could tell us how to issue a private k...

Akihiko2 by Kilo Contributor
  • 4769 Views
  • 4 replies
  • 2 helpfuls

Risk assessment and risk conditions - Change Management

Our current change management process utilizes Risk assessment and one risk condition. We would like to reduce the risk assessment questionnaire and move those to risk conditions calculate based on the fields on change form. Based on docs I see syste...

Bharath40 by Giga Guru
  • 1855 Views
  • 1 replies
  • 2 helpfuls

Resolved! This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator.

HI All,  We have upgraded out DEV instance to Madrid this weekend and I wanted to configure Agent Workspace to see how it works. When I added Lists, links to new records, ect I have noticed that I can't populate fields and I go the below message:   T...

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mattgr by Kilo Guru
  • 11663 Views
  • 18 replies
  • 37 helpfuls

How to Reactivate User id If it is inactive??????

Hi, We have a rule to deactivate ids individuals are trying to use the "Add New User " (catalog item)  in Catalog to get themselves "reactivated".  This is an automated action orchestration and the system is closing the requested item stating that it...

Divya K1 by Tera Guru
  • 1490 Views
  • 5 replies
  • 0 helpfuls

Resolved! Close Ticket Business Rule [sc_task]

Hi all, I'm trying to generate the duration of a SC Task or RITM.  I found the following KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684036 I've updated the Close Ticket business rule as it suggests but the the...

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Attachments are not visible on the task level.

Hi Team, Attachments are not visible on the task level, we can see attachments only on RITM. When IT attach anything on the task level that does not appear for the user's when the user attaches something that won't appear for IT on the task level.- P...

B Ashok by Tera Guru
  • 3038 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to extend a custom table to the task table

Good Morning, I have a custom table that I would like to extend to the task table.  I thought it was extended when I created the table since the "Extends table" field showed task.  But it appears that it doesn't extend to the task table.  I've looked...

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jaubert by Tera Guru
  • 2436 Views
  • 6 replies
  • 1 helpfuls

Resolved! Change From: address for email account within Service Now

Hi,   We're trying to update the From: address for an existing email account that's linked into our ITSM instance. I've updated the email account with the new SMTP address in our on-prem environment and we can send emails to this new address as expec...

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Tom99 by Tera Contributor
  • 2346 Views
  • 2 replies
  • 1 helpfuls

Sys ID error when trying to update data

Hello, I am trying to update about 53 records with new data to our asset hardware table. I have exported the hardware records to a Excel file, made the changes, and then trying to import them  back with the new data but keep getting this missing colu...

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Peter B by Giga Expert
  • 1280 Views
  • 6 replies
  • 0 helpfuls