How to redirect to ticket page

Hi, I'm raising a request from portal but it is redirect to catalog home page. But i need to redirect to ticket page like below.Please help me where should i change?Thanks  

Locking down the short description

Good morning all, Looking for your opinions on a matter at hand. I have been asked to make the Short description on the incident form Read only once submitted. We have some teams that who like to add information to the short description and its been ...

drop-down field values not changing

Hi I have 2 drop-down fields, Type(String) and State(Integer). I have 2 options for Type field: Planning & Implementation.  When I select Type as Planning, state field is displaying some choice values, (which is expected) then If I change Type as Imp...

Update or replace existing comments or work notes in Incident Page

function commentsDialog() { gsftSubmit(null, g_form.getFormElement(), 'comments_dialog'); } var gr = new GlideRecord("incident"); gr.addQuery('number', current.number); gr.addQuery("element", "comments"); gr.query(); if (gr.next()) { var no...

Do I need ITIL role to see the dashboards in ServiceNow?

Is there a way to give access (at least read) to Dashboards to users without giving them itil role?

Flow Design Approval using Choice List

Hi All, I'm hoping someone can help me with an issue we've had for some time.  Using Flow Designer, i need to configure flows to use the Approvals action. Normally this is very easy. The way we have our approvals is different to most, and i cannot wo...

Send Email button on CSM Agent Workspace not working???

Hi Experts, Send Email button for Reply emails is not working in the CSM Agent Workspace, in fact when I click on "Send Email" button nothing is happening and no error messages are appearing  Any solution is highly appreciated FYI, we recently migrat...

how to transfer data from one instance to another instance?

In real time scenarios  how we will transfer data from dev to text and text to Prod instances? ways? methods? 

Make Variables on a catalog item visible and editable for certain group members and only Visible but not editable to others.

Hi All, I was given a task to create a variable in a variable set of a catalog item and one of the requirements is that variable should be only visible and editable to a certain group members (which includes members of a particular group and members ...

How to restrict values in choice list based on roles?

Hi Community, I've a choice list with 4 values inside. This choice list is in UI Page and also in form. How can I restrict some of the values inside choice list to certain roles ? How to code to restrict it in both UI Page and in form ? Below is the ...

Some fields are incomplete: error coming in portal

Some fields are incomplete:  - this error is coming in portal for not filling the values for mandatory field ,  but after submitting the form also this error is staying on the form , its not disappearing for some users and for some users its disappea...

Request Approved' stage is appearing on the stage list of the Requested Item even though RITM is still 'Waiting for Approval'.