I am trying to hide the 'Authored by.." information when users are viewing knowledge articles. I have tried 3 solutions. "Plan A": I commented out the necessary code within the "kb_view" UI page. "Plan B": I set the "glide.knowman.search.show_author...
I am new to ServiceNow. I have built a dashboard. I would like to enable Auto-refresh or get the real-time data to the dashboard. I see few related discussion already on this topic. All ends up suggesting a web plug-in to achieve the auto-refresh whi...
Hi all, I have the requirement where the amount in catalogue item must be in format xx,xxxx.xx .... To route the approval base on the amount, I need to remove the comma. With the script below, it is giving me NaN error. Can anyone help on this? var A...
Getting this message on INC0080649, but there is nothing on the "Related Records" tab. Where is this message coming from and how can I eliminate it? Thank you, Donna Lively
Dear Team, how to change bootstrap css in portal home page. in my portal home page there is one header with light green color, i want to change to white. when clicked in inspect element below details i found : bg-success { background-color: #b5ebd...
Hi, I want the users with specific role to approve a request, My workflow is working fine but the Approval user script is not working, Please help me with the same. Below is my script mentioned:var answer = [];var userRole = new GlideRecord('sys_user...
Can we pass any url in GlideDialogWindow? my actual scenario: Just like when we click on any reference field lookup..a pop up appears with values referring to the table. Similarly i am trying to use a ui macro and use glidedialog inside it and pass s...
Pros /Cons of Merge and batch update sets
Hi, I am using a lookup select box variable in a catalog item to display User id from user table. I can't use Reference variable instead of lookup select box as User table has display field as "Name" instead of "User id". Also, I can't change the dis...
We have created one Scheduled Script in scoped application. When we are trying to update that Scheduled Script from scoped app, then we getting following error. "Write operation against 'sysauto_script' from scope 'x_abc_xyz' has been refused due to...
I have a requirement to create Requested Items using data in Excel. This file will also contain the variables that are required to create the RITM if created using service catalog. But here the data will be fetched using an excel file. So I want to k...
Hi Team, when I am creating a new incident I have a field called Configuration Item. after clicking on the reference icon I am getting all records under the cmdb_ci table in that reference field. However, I have not given the configuration item v...
Is there a way to setup multiple views for the same table form in agent workspace? We have a mobility team that has certain fields on the RITM form that they need to use and i'm looking to duplicate it for them so they're able to use the new workspac...
I have a catalog item with a few fields. One of which is a select box called 'Problem Category'. I want to populate the assignment group of the task based on the problem category I select while creating the request.This is my assignment rule. This ...
Hi Team, I want to remove attchment from email while sending,at it is in send-ready state without removing the record from sys attachments table. Thanks,
