Good Afternoon, Please can someone advise? We would like to create a custom button on our portal view of the incident page for users (non licensed and licensed) to be able to press to escalate an incident in the queue. This is the page we would like...
HI All, Our instance has too many forwarded/redirected emails coming in and we want to fetch the "X-Original-From" from the header, is there a way to do that via scripts ?. email.origemail does not give the right sender address hence we want to do ...
Hi Everyone, I have a code for making single requests to make active false by using Background scripts but for making multiple requests to make active false what i need to add in this below query. Please suggest me on below code. var gr = new...
Hi, I have a requirement to integrate a third part application using which ill have submit a particular catalog item and must be able to generate a request and RITM in my servicenow instance. Since am new to the concept of API can I please get some a...
what is scratch pad, what is its use in business rules , client scripts, ui policies , workflows? what is difference between scratchpad and ajax in clientscripts ?
Hello SN Community, I hope someone will help me with this. I am new to SN but really learning. I need step by step instruction as to how move back a change request state from Review State to Asses state. Becuase the change failed. Is it possible???...
Hi All, Please suggest How to check assigned to field value is not null in client script. Thanks&Regards,
Hello,I have two tables that they are classical master-detail tables. These are invoice tables that details table rows hold the detail information for the invoice items.I have import set, data source and transform map that I import data to details ta...
Hello I need to remove Author name and Image from KB Articles in the system and from Service Portal? I have viewed other community topics regarding this issue: -commented lines in kb_view UI Page did not help Can anyone have idea about this? Regards...
Is it possible to attach the original email that auto-generated an incident to that incident? What we see is that the body of the email is moved to the incident description, and any attachments in the email get attached to the incident. What I'd li...
For admin it is Working Fine. But with Change manager role someone is not able to change that specific two fields as below-
What is the use of gr.get() and gr.addQuery() ?
Hi, I have to hide a Ui action on the change form on change of the configuration item. How do I refer to the UI action in the on change client script of the configuration item field.Please help me out Thanks, Shruthi.
Hi All, I have a requirement where i need to change from email address on reply , reply to & forward button on activity stream, Can somebody let me know. On click of reply , I want to change from email address
We are trying to use variable with type list collector and reference it to the question_choice table so we can manually define the choices of the variable without having to create a custom table (which is overkill for a few custom choices we need). ...
