Resolved! String date to date conversion
I want to convert string date (2019-MAR-22) to date format (03-22-2019). Regards, Rushi
Forum Posts
Order Guide Approvals
Hello, We are currently working on the Order Guide wherein we have almost 30 catalog items to be used and in all the items we have Manager approval.We want a single notification at the order guide level to the Manager which will contain all the Reque...
Transform map, skip record rather than ignore
Hi, I need my transform map to skip records rather than ignore them if the user ID doesn't exist in the system.
Resolved! How to restrict retired CI's on incident form ?
If the field(operational status) on cmdb_ci form is retired then than that ci should not be visible on incident forms ci field ? Someone tell me how to do this.
Resolved! best practice for child tickets for incidents?
is there a best practice to use child incidents vs child tasks for child tickets.?
Resolved! How to change a field value on UI page from the client script?
Hi All, Please find the scenario below: I have a UI page with 4 fields. When the field value for one field (field A) changes, I need to check if other three fields are empty or filled. If the three fields are empty, I need to display a message on the...
Change Management - Adding approvers manually using edit button . Issue - Please help
Hi All Currently we have workflows for adding approvers to change management . The approvers added to the change by the workflows insert a perfect record in sysapproval_approvers table . However , when we are adding an approvere manually to a chan...
How to update Servicenow CMDB using AWS Config & SNS?
Hi All,I'm trying to update CMDB for AWS Resources in Servicenow. I know there are two ways to achieve this,1. Using MID Server.2. Configure AWS Config to update servicenow via SNS. I would like to achieve with 2nd Method. Kindly share details step...
Ticket Type Definitions/descriptions
I'm working on a project and have been given the task of finding the definitions of the various ticket types within ServiceNow. Our agency is looking to expand what we currently use, but would like a definition of what each ticket type was designed t...
Resolved! Required roles for REST API integration
Hi Experts, Can anyone help me to list out the required roles for implementing REST API's in instance. Note: It's new project, need to request the client for the required role to achieve this functionality.(Client has not ready to give admin access f...
Resolved! How I can automate sending CAB invitation by system itself every week
What I thought was job should run every week and send mail. There are 2 UI action which should run I am looking for script in Job which can hit/click these 2 links May be 2 different job which pick CAB meeting record for current week and click 2 l...
Resolved! Dependent Dropdown In Service Catalaog Form
Hi Folks, I am new to service now and I have a requirement.I have two dropdown fields in our catalog form. in first dropdown there are two values and values in 2nd dropdown field is coming from a custom table.The actual requirement is to filter t...
Resolved! How do you change what choices are shown based on the choices made in another variable in a record producer?
I'm creating a record producer where a category and subcategory is shown. Subcategory and category are both custom variables that are drop down lists. But I want the subcategories to be based off what category is shown.For example when someone choose...
Copy variables from RITM to Catalog Task
Hi, I wrote a scheduled job to created a manual task for an RITM after specific number of days.The Requested item(RITM) has variables associated with it which is visible under Variables tab of RITM. With this scheduled job I was able to create the ta...
First response SLA
I am trying to figure out the best way to create 'First Response' SLA.Start SLA: When ticket is assigned to an assigneeStop: First comment posted by after ticket has been assigned to assigneeNote: Comment could be posted before being assigned to this...
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