I have a team member who is a fulfiller in an ITIL role. He manages a group that is responsible for configuring the QA environment for one of our products. He requested a catalog item. Part of the requirements is that he needs to be able to create ad...
Hi I am just starting out with ServiceNow and I am trying to configure SLA definitions. I want to understand how and why due date field is set in the Incident table. Is setting the due date in the incident table a best practice in ServiceNow? Since ...
In the Jakarta product documentation, I see where a User can modify their notification channels. Modify notification channels Is there a way that an Admin can modify on behalf of the user? As a user, their email address is not editable.
Hi all, I need to know how to abort action in catalog client script based on the conditions when the catalog item is ordered during the on submit event. Ex if the condition is true i should make a request else if the condition is false i should not b...
Hello all, I need to create display field messages in an incident form. The idea is to check whether the field in question fulfills some parameters (ie. CI = category: computer) and then show the info message under the field.This has to be done with ...
As an MSP, we have many customers using our domain separated instance. One of our customers has requested that we implement SSO to make it easier for their users to login. From what I understand, implementing SSO will remove all current LDAP auth...
Hello all,I'm wondering how others are managing the scenario where you close a ticket due to lack of response from reporter. This isn't too hard to track when you're not dealing with a lot of tickets but when you have hundreds of tickets, how do you ...
How to override Submit button in Scope Application and I want to stay on that form only when the form is submitted. I have created new UI Action (Submit) button in my scoped application and override the Global UI Action (Submit) button, but when I a...
Can I revert a cancelled change request to a previous status ? Anyone Snow admin or developer can do that ? Thank You
I'm trying to split a group of checkboxes into 2 columns in the service catalog on the service portal. On the catalog item, I tried changing the layout of the variable set to 2 columns wide, alternating sides and it didnt work. Also I tried adding co...
Workflow is stuck at begin after restart of its workflow. Here when "flag to yes " activity is reached i am restarting it via BRBR is as follows:createtask();function createtask() { gs.addInfoMessage("restarting workflow"); current.u_response = '...
Our Service Portal will be used across multiple unique time zones. I have created a number of different digital clocks, partly using the method specified here:https://community.servicenow.com/community?id=community_question&sys_id=fbc5c721db1cdbc01dc...
I have a request to change the number of items displayed in the Recent Content Pane on a homepage from 20 to 30. Is there a way to do that and if so, how/where? Thanks in advance!
Using the following article, I have created an inbound e-mail action that is automatically creating a data source using the attached CSV file from an inbound email. UPDATED - Use an email with an attachment to create a Data Source, Load Data, and Ru...
Hi I would like to remove the default P4 when incidents are logged by the service Desk team as they are not always changing this to the correct impact and urgency. Can this be done?