We have configured our environment so we only have active new and reply inbound email actions. No active forward actions. We also set glide.email.forward_from_prefix = '' and glide.email.forward_subject_prefix = ''. Instead we moved all forward prefi...
Does anyone have any experience working with the GlideSecurityManager API? I'm looking to update a user's roles dynamically without the need for them to sign out and then sign back in and came across some really interesting posts on the GlideSecurity...
Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...
Our Network and Telephony teams wanted a way to manage their circuits in the CMDB and be able to use them for things like Incident/Problem/Change Management. The existing circuit table in CMDB is for power circuits (contains fields like phase, max a...
Hi, I have a requirement to get SCTASK catalog variables. Can this be achieved?
I need to print the latitude and longitude of list type reference field. Kindly help on the script. var list = gr.u_impacted_locations.toString(); var array = list.split(","); for (var i=0; i < array.length; i++) { var location = array[i]; gs.log(l...
here we have an issue in the workflow , as per the flow once the 1st task has closed / closed no response the next task has to be created. but after 1st task closed no response the workflow is still waiting for in the "wait for condition". this wait ...
Hello Experts,Need suggestion on how to decode the base64 content of the attached pdf file in the record. Here is the situation, in the scoped application we're working on integration where we need to attach the pdf file to the incident by decoding t...
Hi, Please help me how to hide Annotation (which is line separator) on Form, when form loads. My scenario is as follows, I have 3 Annotations (which are line separator's) on form, when form loads that 3 annotations needs to be hide. Please help with ...
Requirement is to have a new 30 min response SLA created whenever the assignment group changes on the incident. The previous should get closed and the new one should be created. How to design SLA definition to achieve this.
Hello, I'm currently configuring a Flow Designer for onboardning new employees, and the purpose of this Flow is to look up groups which are standard groups for a specific role on sys_user_group. The Flow shall then put the new employee (user) into ea...
Hello, I have a requirement to hide one specific variable like (EmpID) on catalog form and request item RITM. But that variable should visible on sctask form can suggest how to achieve this. Thanks
I have a reference field on a catalog item that is referencing a table with 18,000 records. User are reporting that all records are not appearing. Is there a cut off to the amount of records that will appear? If so is there a system property that ...
Hi Community, I'm using the reply, reply all and forward functions in record activity by adding the glide.ui16.emailStreamResponseActions to system properties. I noticed the time stamp "On 19/02/2020 11:15:48 GMT, 'XYZ' wrote:" is defaulting to font ...
Hi, One of the things that grind my gears is how the activity or work notes section becomes clogged with lots of unnecessary items each presented as separate activity updates. Is there a way to ignore email signatures when an email is received when...
