Resolved! How do I get currently Logged in User's email address in Work Flow?
Hello,I have a very simple work flow in which I have to use currently logged in user's email address. How can I get this? Thanks,
Forum Posts
new GlideDateTime().getMonth not working properly
I need to get the current months of the 2 dates. I am trying to use the getMonthLocalTime(), getMonthUTC() and getMonth() so as to get the current month of the date entered. If the date is larger than 12, then it is working fine and returning the m...
closing of problem record only when all the problem tasks are closed
Hi everyone, In problem record , problem record will be closed only when all the ptasks are closed complete. before the record is closed then a message should be display please close the ptask . if we cancel the problem record then all the problem...
Auto close related tasks on change request closure...
I'm trying to figure out a business rule (script?) that runs when a change request has been marked as closed, it also closes all of the change tasks that are open. I'm either debating this or a BR that tells the user that there are tasks open. Maybe ...
What is the Difference between Authentications in REST API
Hi All, Please help me to understand it 1. what is Basic authentication ? 2. What is OAuth 2.0 Authntication? 3. what is Difference between of it?
Create a Major Incident Communication Template
Hi All, We have recently activated Major Incident Management, and now looking at the Major Incident Work Bench, wondering how we create a standard communication Template? What we currently have is a default OOB "New Communication Plan" which needs ...
Major Incident Management - Major Incident View OOTB behavior
We are configuring our instances for Major Incident Management and noticed there were some new views created, including the Major Incident view. I wanted to know if there were any OOTB workflows or other logic configured on this view and what the v...
Resolved! Difference between return false and set abort action
I have created a business rule on CMDB table to restrict the user from creating a duplicate CI with Insert and stay.var ciname=current.name; var gr=new GlideRecord('cmdb_ci'); gr.addQuery('name',ciname); gr.query(); while(gr.next()) { gs....
Resolved! How to list all users with admin role?
Audit asks for a list of all users with admin role in ServiceNow. An out-of-the-box non-script solution is preferred.
Resolved! Different SLA definitions based on the Service (gold/silver) and Customer (gold/silver)
Hi All, I am trying to implement different SLA for different customers and for different services. E.g. 1 - A P1 incident for Cust A will have resolution SLA of 4 hours but P1 incident for CUST B will have resolution SLA of 8 hours. 2 - A P1 incide...
Resolved! How to select the only year in date field
Hi Team, How to select only year from date field. please any one help on this. Regards, Pushpa
Resolved! Flow designer- task sysid
Hi , i am creating flow for catalog item through flow designer. i am creating one catalog task ,in the next action i need to write one script where i need sys_id and assignment group of previously created catalog task. how can we get that sys id an...
Resolved! "Username and Password" in system properties
how can we set the 'username and password' in system properties..
Creating 3 columns with variables
Can any one suggest me how to create three columns with variables along with their order. I tried using container's but it is showing only 2 columns.
Resolved! How to validate that the mobile number is 10 digits
Hello, I made a requirement in my mind. The mobile number field is to be validated to be 10 digits long, if yes, the mobile number should be populated to the alternate mobile number field. Can you give me some insights into how to do it? As of now ...
