When you select the Related Link to go to the Risk Assessment, a window opens, but no questions are listed. This is working on the TEST and PROD instance, but no longer working on DEV. Trying to track down what changed on DEV to cause this issue. ...
I need to show a 15 min. of timer when the incident got first updated.
Hi everyone, Does anyone know any article or learning material on how to create a scripted performance analytics indicators? On the indicator form there is a way to sum up the results based on a script, see below. So I have a certain logic that I w...
Hi EveryoneWe need to make a decision regarding a migration of Lotus Notes applications.Can anyone please help me know advantages and disadvantages of Servicenow and Sharepoint?
Issue : Imports set shows error 'No transform entry or scripts are defined'. Steps 1. Create request and add csv file 2. run the data source for received CSV via REQUEST 3. Transform attachment - csv file details to Targe...
_form.getParameter('sysparm_id'); - not working in portal what should be the alternate way to prevent error in portal. function onChange(control, oldValue, newValue, isLoading) { if (isLoading ) { return; } var item = g_form.getParameter('sysp...
Hi , I have created a field of name "External Test ID" type "Integer". There is comma appearing which I do not want. Later when i try to change the type. It is giving Error! Note : These data were loaded from Excel sheet. Thanks, Vaishnavi
The incidents assigned to me list in Agent Workspace is OOTB for our instance. When I use the Assigned to Me filter I see incidents assigned to me and anyone who has me set as their delegate. The filter is defaulted as Assigned to My is (dynamic) O...
Hi, We have assigned the itil_admin role to some users however have noticed we are unable to assign tickets to these users. When we type their name in the assigned to field, 'invalid reference' is displayed. The user is present in the user table and ...
Recently upgraded from New York patch 9a to Paris Patch 1 hotfix3. But the mid Server didn't get upgrade. Error below Reported mid server version 'newyork-06-26-2019__patch9a-06-24-2020_08-10-2020_1624' is not compatible with instance version 'paris-...
Hi Team, I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records. These old record if service now send notifications again users may cause confusion.(i dont want to go below method it may cause issues it w...
Hi All, We have implemented AD account password reset and once password reset is successful we are sending new Temporary password to user. As we are emailing the password, it's available in activity of requested item. We have tried to apply Email Acc...
How to create a choice list variable in a record producer? I have a list of choices. How to create a variable, of which user selects a choice from the available choices. Can some one help me ?
I have a rest API integration in place when any change request created in Source will be created in Target instance as well when I put any value in Description field with special characters. for EX: " Creation of change " OR " change is created 12#"...
Hi, I'm writing a business rule on User table, this business rule should execute only if the user is part of a specific group. Can some one help how to put in Condition in advanced tab. I had a property created with the group Sys id
