in this image, i want id i select gold color so gold color headphone comes up. so is it possible ?
When state changes to onhold , onhold reason will be visible in incident form anyone give me explanation and when we use this states 1)awaiting caller 2)awaiting problem 3)awaiting change 4)awaiting vendor 5)awaiting info
We are looking for a way to validate the text in a string field as the user is typing via regex. We are using an OnChange Client Script, but the function does not run until the field on the form loses focus. We're looking to trigger the OnChange even...
Need some help as to the best way forward please. I have a requirement to prevent users from starting change tasks when the associated change request is not yet in implementation. The best logic I can think for this is to make the task state read onl...
I am facing an odd (but maybe not unexpected behaviour): If you have the "approval - user" activity on your workflow and its approver is defined on "Users" or "Groups", without advanced condition, the user on the field "Users", for example, will rece...
Difference between glide system and glide record.?
Hi, What are the SLA Stages, States
Hi, I need to update the sys_user table. There is a custom field on the sys_user table called "Person ID". I need to update the User IDs based on Person ID and vice-versa. Here are the steps I followed: 1) Loaded Data in xlsx. (source of data is a fi...
We want to add a full activity list at the bottom of an email notification. I created an email script that simply has template.print(current.comments.getJournalEntry(-1)); to get all of them. However it outputs it as a block of text without any lin...
I have a standard change template specifically for adding/removing storage space on a server. I want to create a UI action that would create a standard change using that specific template. Right now, the way the UI action I have created is setup, i...
I have list of fields. I have to find the tables in which fields are present. There are lot of tables and all fields are not in same table. So can I search tables based on field name. It is very difficult to go through each table and type column nam...
Below is the script I've adapted to allow Service Now to autofill the assignment_group field when a user types in a config item. It reads the support_group field in the cmdb_ci table. It needs to work in the following ways:1. Only when the assignment...
We have just started to use catalog task on some request items. The problem we are having, is that the workflow changes the state as the process progresses which works fine. But if a task is open and someone selects the Close Request Item UI Action (...
Someone help me in how to create a mail box in servicenow? I have the mail box name and password. Do i need something else?
I have created a custom field on on hold state. Now when state is on hold, the field is filled. When state changes to work in progress, those fields have stored values, again when i m putting state to on hold those values are not clear.