Hi,We have a requirement to use ServiceNow to issue Net Promoter Score (NPS) surveys to our customers.http://www.netpromotersystem.com/about/measuring-your-net-promoter-score.aspxWe'd love to have both parts of the Survey process within ServiceNow:- ...
HI All, Am new to ServiceNow. I have two date fields A, B. The user will select the A, B is a calculated field which set the value 90+ days to the date in field A. I have a scheduled job which runs daily and checks the difference between present...
Hi,How do you manage your audio visual or meeting room equipment such as projectors, screens, conferencing equipment, etc. ?Do you have a new asset class for them, what do you do for their configuration items - do you create a new class or extend? Ju...
Good afternoon, Does anyone know if there would be performance issues by having auditing enabled on all tables? (Jakarta version). Is it best practice to only have certain tables enabled for auditing and if so, do you know which ones they would be? ...
We have a requirement to display Activity stream for only certain users who meets the certain conditions on the ticket. Ex: Users can see all other ticket Activity stream only certain tickets can be allowed to specific users to see Activity ...
We are a medical device company and planning to start using ServiceNow change management. Our compliance folks tell me that we need to validate ServiceNow before we can do that, per FDA regs. In the past, when validating SaaS systems, we start with...
Good Morning, I have two custom tables currently. The record producer I have writes a record to table 1 and the workflow contained in it also spawns off a task to table 2. I have managed to map variables from the parent (table 1) to the c...
Hi All,We are facing an issue on the Incident form, we have a Location field on the form which displays the Caller's Location.The Location is a combination of the (Workstation+Floor+Building+Location) values.Now, when any incident gets created the Lo...
Dear All, I have a requirement in which I need ti grant access to item if user has a role or has a checked box in user profile as true. I checked the code using logs, but inside_2 is returning. Below is my code: checkCondition();function checkCond...
Hi all. We would like to use the term Service Catalogue instead of Service Catalog as we use GB English in New Zealand. I have been able to find almost all places to change this term except for the Service Portal Index page Banner link (see attachmen...
In case I will connect to Service Now API to update and retrieve information for my Tickets/Incidents and allow users in my organisation to track and update information from my custom made UI that utilises REST API will it breach license agreement ?
Hi, How ACL's are performed on Child tables if ACL's are applied on Parent Table Ex: if i applied READ type ACL's in TASK[task] table on fields Short - description, state, description how this READ acls will effected on Incident, problem, change
Hi, When i am trying to import the user profile pictures from LDAP Active directory in to servicenow, hexadecimal number for the photo is truncating so that profile picture is not showing up but where as it is working fine in our dev instance but in ...
We are currently resetting our ServiceNow instance, and implementing a lot of our modules along with developing new processes to ensure that we can support these modules properly.Two of the key items that we are working on implementing are Configurat...
in our incident form a customer will receive an email stating that their incident has been resolved and it provides a link to reopen it if they feel it is not resolved. Sometimes a nice customer will reply with a comment saying they were satisfied ...