Resolved! Service Portal is too slow - for particular catalog item,
when we request for an item from serviceportal, it tooks long time to open and some variables are not appear after open that item
Forum Posts
Resolved! cross scope privilege captured in update set by mistake
Hi, I was working in scoped application and i checked some script includes and scripted rest apis (neither inserted updated deleted nor executed anything) but when i checked my update set there was a entry named Cross Scope Privilege with operation a...
Can the report be edited by the user with report_group role
Hello Team, Can the user edit the report which is shared with him ,with a 'report_group' role? Thanks, msm.
Outbound email not sent to recipients with error 'Invalid Addresses'
Hello All, For one of the email notification configured in our instance, outbound email was not sent and sending was failed. with Error string 'Invalid Addresses' though I don't see any issue with email addresses. What can be the reason for this erro...
Resolved! MRVS How to iterate and check each row if a variable value is not empty
Hi, I have an Onsubmit client script that should check if for each rows, 1 variable: 'member_replacement' is not empty and all rows are filled in. How to achieve this? We are auto-populating the addtion of row and users need to update each row vari...
How to click Submit UI Action present on pop-up Modal in ATF test step?
When i click on create release form context menu present on incident table, a Glidemodal pops up as seen below: As shown in yellow in the Glidemodal i need to click on submit button in the modal via a ATF test step...?How to achieve this? Any immedi...
Resolved! How to delete History record in applications bar.
Hi, In the application bar on the left-hand side, there is an option to view your history ( where you have recently been within the instance). An issue has come up and I need to be able to reset a users click history so they can no longer navigate b...
How CAB related fields in Change request related with CAB workbench?
Hi All,We know that with the Istanbul , CAB Workbench is added that is for scheduling CAB meetings from ServiceNow itself.I have few doubt in that.-- There are some CAB related fields in Change request form like CAB Required, CAB Date , CAB Delegate ...
Resolved! GlideAjax not working in service catalog
Hi guys, I'm a bit of a newbie with servicenow. I'm trying to get fields from the catalog item record automatically inserted in the service portal when the request is loaded. each catalog item record has a field called oladuration with values ranging...
GlideSysAttachment getContentstream not working for more than 5 mb attachments in Scoped Application
Hi, We are using using below piece of code for reading excel attachment, its working for small attachments but not working for large attachment ( it seems more than 5mb). Global property attachment max size is set to 20mb. var parser = new sn_impex.G...
How to create stock rules and how to create threshold notifications?
Hi all, I am very new to asset management, i got a requirement to create stock rules and the related notifications. There are 10 stockrooms in a place, and threshold value need to be set as 5 for every model. I need to know how notifications will t...
Resolved! How to stop the OOB notification getting triggered upon rejection of service request?
Hi, There is an OOB event named: workflow.notification which triggers a notification when the request is rejected. We have customized notifications for rejection and do not require the OOB one. I have checked from where this event is getting trigger...
Resolved! How to pass order guide variables into SC task?
Hi all, Please help how to pass the variables to Sctask from Order guide. We have same variable sets created on the catalog item and order guide. and checked the cascade variable as "true". Unable to view order guide variables on sc tasks. While in...
Resolved! How to send custom (workflow) notification with variables in request item?
I am trying to create a workflow, The end user submits a form and depending on the value they choose in the form, the notification will send to a different group of recipients (see Workflow.jpg). The notification will also contain values of the varia...
Resolved! What is the purpose of Child Schedule and Child Schedule Entry in a Maintenance schedule?
What is the purpose of Child Schedule and Child Schedule Entry in a Maintenance schedule? We were guided by Service Now developers that an appropriate way of creating a Maintenance Schedule is in the following format: Maintenance Schedule > Child Sch...
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