Resolved! CSA Exam Preperation
I want to know how to prepare for CSA Exam?
Forum Posts
Resolved! count of comma seperated values
Kindly advice script for count the comma separated values and update in another variable. i have single line text contain values like 2009 , 2010, 2011 ...etc when they are entered these count has to update in another variableex: single line text va...
How to create new Tasks on the existing RITMs
Hi All, We have a requirement that ITIL users should be able to add new tasks to the existing RITMs for some specific catalog items. The RITM also has tasks which are generated through the workflow. If we allow the ITIL users to add the tasks dynamic...
Incident Templates in Agent Workspace
Greetings, We've just enabled Agent Workspace for our Service Desk, and currently members of the team cannot see any incident templates in the templates area. As an admin, I can see them just fine. We've patched up past the known issue that I've se...
Mass Email Notification from a Planned / Unplanned Outage
When using the Outage (cmdb_ci_outage), I can create planned and unplanned outages visible from within ServiceNow i.e. Service Portal widget. But how can I also send a mass email notification from an outage? Usually we do this when there is a planned...
Resolved! How to bulk update KB article valid to dates to specific dates
HI there, I have been tasked to update the valid to date of over 1000 KBs. I have a spreadsheet containing the columns of current valid to date and new valid to date. What script do I need to run to update each KB with it's unique new valid to date. ...
Resolved! How To Make A Field Dependent On A Service Catalog Item.
How To Make A Field Dependent On Another Variable On A Service Catalog Item. Not In A Form.
Resolved! ATF test steps for a Change Request to close a Change Task
Hello there - I am developing an ATF test to approve a Change Request and I am almost there. I am the 'Implement' state, where we have a Change Task created - what ATF test steps can I use to change the Change Task state from Open to Closed complete ...
Resolved! Hardware asset table (alm_hardware) not reflecting the renaming.
Hi, We have a requirement to rename certain tables and its child tables to be labelled as the original table name followed by Highly Confidential (Eg. 'Asset- Highly Confidential' should be displayed everywhere) This functionality is working as expec...
How to create a Normal Change Template that will create Change tasks as well.
I need help. I am in Kingston. I thought I read the documentation correctly. I createe the template for the change request and the Create New will pick up the template from the toggle template bar and create the normal change request. However, the...
Resolved! How to set the 'from' field in email notification
I've created a new table. When the state field changes to 'sent' an email should be sent. Everything works fine, but not the 'from'-email address. I want to send out the email from the user who has updated the record. The reply address should be alwa...
Problem Risk Accepted Doesn't Resolve Incidents
After some digging and reading the docs site, there is nothing oob that would resolve incidents that are linked to a problem which is closed/risk accepted. Why would that not be something oob? ServiceNow intended the incidents to stay open or require...
Resolved! How to change the tour error message "Tour ended because the next step was not found" In service portal
Hi All, I need to change the guided tour error message "Tour ended because the next step was not found" to "No widget is pointed". Please help me with this. Thanks, Lavanya
Can you use Data Certification to certify CI relationships?
We have purchased ServiceNow to house our CMDB. We have discovered our infrastructure and related those CIs to our Applications. We are now looking to use Data Verification to validate the infrastructure that is related to an application. However, we...
Resolved! I want to create a UI action DELETE for change task
I want to create a UI action which will appear only on change_task . Name of the button DELETE change task It will appear for the change_manager role and if Task corelation_id = = blank How t do this ?
