We are rolling out ServiceNow and are using a business and IT Service structure. There is a category field but it is very generic (unable to connect, receive error message).The problem I have is I think of IT service are too generic so I can do not h...
We are in the process of revamping our portal homepage and we would like to include the My Request Widget. When we attempt to add it, the widget looks like this. Has anyone ran across anything simliar?
Hello SN Comm,I had a question that I am not able to find any good research on.Currently, my organization utilizes the HR Case Management System in ServiceNow - At some point down the road, we are going to want to utilize more of the system as we sho...
I'm looking for some help as I'm not a scripter. We have request workflows that when rejected by the approver they close the RITM and request with State/Request State Closed Complete. We'd like them to change state to Closed Rejected (a new choice w...
Hi, Where do we get the search history of all users. Users search the Items in the Catalog. Is there any table where all those catalog search history stored. Thanks
We are trying to create a blackout window for a specific business service or CI. Currently we have created a black maintenance window to say users are allowed to do changes mon-fri between 8am and 5pm which means when creating a blackout the conflict...
Hi, Pretty basic and straightforward question - how do we populate "Requested for" field on REQUEST and "Opened for" field on REQUESTED ITEM (RITM) when a catalog item is submitted by and end user. I've seen business rule approaches but this shouldn'...
Has anyone setup SLA's for Service Catalog request or Requested Item from a Catalog Request? I have setup SLA's for Incidents and tasks which are functioning. Doing the same setup for request or requested item does not generate an SLA. What am I miss...
Hello, I would like to add a new choice field called " Risk Management" to all the assets. Is there a quick way to do that or should I go one by one on each asset tab such as Business Services, Servers, Computers etc.? Thank you. Elif
Using a reference qualifier, I want to filter out the users who does not have a HR Profile present. the field of the catalog item references the User table.
Since much of our environment is outsourced, we actually get service restoration times reported back to us by vendors hours after service is actually restored. Especially where the service was in a country where it was off hours for the local offic...
Hello, I have created two new UI actions. One should create new button "Save" on incident table, save current record and stay on current record after click on save button. It should replace Update button which redirects to previous page. Problem is t...
We use Yammer already for our enterprise social communoty and have it embedded as a webpart in sharepoint - is there a similar capability in snow? Idealy to display all activity related to a ecrtain #hashtag or from a specific group? Thanks for any...
HiI am looking for setting up password reset of Oracle Database local user from ServiceNow.Please let me know the prerequisites to set up the integration between ServiceNow and Oracle Database.I am using Jakarta ServiceNow version.ThanksRajan
Custom Priority lookup rules for Problem Table on Istanbul did not work despite multiple attempts .I want to set Priority level similar to how Incident Table data look up rule is setThe OOB in Jakarta has the set below.I don't understand how Choice f...
