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Managing "Assigned To" for Asset and Discovery

Good morning Community,We currently utilize Discovery, CMDB and Asset Management within SNOW.   We also supplement our discovered data with a feed from our Microsoft SCCM installation.   Recently, we've been having discussions about the quality of "A...

pgd by Tera Contributor
  • 4946 Views
  • 7 replies
  • 6 helpfuls

How to add user to watch list in flow designer

I have a flow on a Service Catalog trigger.  I have a variable that is a reference to a user.  I would like to add the selected user to the watch list of the RITM using the Flow Designer.  I have an Update Requested Item Record action already working...

Resolved! How to fetch user location and country

Hi, I have created a catalog and I am trying to fetch the user details like employee manager, location, country, department. I am using the below script. Script Include: var data, obj = {}; var countryName; var userID = this.getParameter('syspar...

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Hari1 by Mega Sage
  • 3416 Views
  • 3 replies
  • 1 helpfuls

Resolved! UI Policies in Agent Workspace for Incident form?

I have a UI Policy on the Incident table with the condition of Major Incident State is not Accepted and the desired behavior is to hide this related list if that condition is true. The scripts are:  Execute if true: function onCondition() { g_form.h...

Community Alums by Community Alums  
  • 1927 Views
  • 6 replies
  • 2 helpfuls

Change Task notification to contain link to Change Request

Hi I'm trying to add the Change Request link to the change_task.itil.role email template so that the recipient of the assigned Change Task is able to click on the Change Task notification link and open the Change Request directly from the email.   At...

schrist74 by Kilo Explorer
  • 1405 Views
  • 4 replies
  • 1 helpfuls

SAP Solution Manager ChaRM/SNOW Integration

Hi all ...I am new here, and I am also somewhat new to Service Now.   I was exposed to it a few years ago, and there were many things I really liked about it, and some things I did not (it was due to it being hosted, and the configuration was locked ...

scottdw by Tera Contributor
  • 13322 Views
  • 17 replies
  • 4 helpfuls

Resolved! Email script

Hi, someone help on incident script, send  incident details list to assigned to if incident state is OnHold on single notification . ex: DavidLoo hasbeen assigned to 10-incidents , in 10-incidents there are 7 incidents have state -onhold. so DavidLoo...

Sironi by Kilo Sage
  • 2571 Views
  • 46 replies
  • 7 helpfuls