Resolved! Please help me with Best practices for HAM and SAM or any document?
Please help me with Best practices for HAM and SAM or any document?
Forum Posts
Resolved! Is it possible to implement ITAM with Software Licenses without implementing SAM?
Hi guys,I am working to understand the asset management modules and how the information flow between ITAM and SAM in the ServiceNow applications. I understand that Asset Management Application includes some modules that related to software (asset l...
Resolved! GlideImportSetTransformerWorker and GlideImportSetLoader not working in scoped application
Hi All, We are facing an issue wherein the below code works fine in Global Application but in scoped application I am getting the error that GlideImportSetLoader() and GlideImportSetTransformerWorker is not supported. Can you please assist? var trans...
Resolved! Viewing Interaction Records in Agent Workspace
I'm trying to view Interaction Records (i.e. IMS000, not Incidents, or Requests) in Agent Workspace. Right now all I can see are incidents and request, but I have interactions that exist in ITSM, but I'm unable to see them in Agent Workspace. Any rec...
Resolved! see how many tickets touched by agent
Good afternoon,I am looking at a way to run a report that shows how many tickets an agent has updated in a given week, basically a snapshot of how much work a person has done, created tickets, updated tickets, everything.any ideas on how to do this?T...
Resolved! Help with the Drilldown View in Reporting
Hi, My issue is I have created two 2 reports of same conditions & same table 1. is of List type 2. is of Single score type 1. In List type, I can choose my required columns. So when I Run it I can see what all columns I want. 2. I have created a ...
Ho to Get the Text Value of Multiple choice Variable in On Change Client Script
Hi, How to Get the Text Value of Multiple choice Variable in On Change Client Script as below When using the below code in onChange Script var modelval = g_form.getValue('APAC_EMEA_dell_Laptop'); i am getting the Value "Dell E7390 (Small Laptop)" ...
Resolved! Empty related list tab despite number of records
I have a related list that links assets and catalog tasks. The link is through the catalog item variable "PO" and the PO Number on the asset (it's more complicated than that, but that's the summary). I have the related list on Hardware form, Software...
Resolved! How to Trnasfer Ownership of Reports and scheduled Reports?
Hi, I have 20 reports and 5 scheduled reports created by a User(Who is leaving the organisation) wants me to transfer the ownership of his data to another User. How can I do that? Regards, Vaishnavi
Mobile Simulator
Has anyone tried using iPhone 5c Simulator - Responsive Design Testing Websites to test any of the functionality? Or what solutions do you guys use to test the Mobile functionality? The tablet module has the "Switch to Tablet View" to see how it ...
Resolved! Filter to show parent incidents
HelloHow do we create a filter to purely just show open parent incidents?CheersPaul
Resolved! Retake certification if failed
Dear Team, If some one has failed an exam , then till when one can take the next exam? for CIS ITSM.
GlideRecord query against glide_date_time field
I need to run a query to retrieve records created within a certain date range. Been here: http://wiki.service-now.com/index.php?title=GlideRecord which implies that where operators can be passed in, but the API is short on detail. Something like: gr...
Resolved! "Invalid Insert"
Hi Guys While Email validation in BR i have one msg show in incident form that "Invalid Inasert" but i dont want that message show in incident window So how can i resolve it? Any suggestions Please see attach image for more clarification
How to calculate total availability% for a CI on Service Availability form?
Hi, We have created outages for a Configuration Item. We want to get the total availability percentage for that Configuration Item using Reports annually, monthly and weekly. How can we achieve that? We tried creating Service Offerings and Service Av...
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