Good morning community, I have been asked to restrict a group of ITIL users from seeing the work notes field on the incident form. What is the best way to accomplish this?Thanks,Heather White
I have a list collector variable on the sys_user table in a catalog item and I want to update the filter on the collector based on a selection of a drop down on the catalog item. I can do this as a catalog client script but I am having trouble settin...
Hey Guys, Im trying put an error or info message under the field. But it's not reflecting. g_form.showFieldMsg("start_date","Selected Date is in past, Select a valid date","info",true); suggest me something here
Is there any easy way to attach a large number of CIs to the affected CI list of a change request? We have a long list of CIs to attach to a change request and don't want to enter each CI manually from the affected CI list, would prefer an import fun...
Hi Experts, I have activated the plugin "Service Portal User Criteria Support" to restrict few users to see the announcement banner I have created one user criteria and locked the user's name in that and after this i have added this criteria in CAN...
I have 3 arrays to pass to events . Is there a way to pass more than 2 Parameters through gs.eventQueue()
Hi, Within a Change request there is Impacted Services/ CI Tab. When a Change request is created the refresh impacted Services is initiated and its starts popping up messages of impacted services . Is it possible to stop this messages? Secondly Is t...
Hi Guys. Does anyone know how to hide the UI actions found in the bottom part of a Form View:
Since upgrading to Orlando the following script has stopped working on the portal: g_form.setMandatory("<variable set>", false); g_form.setDisplay("<variable set>", false); After playing with it I found that it was just the setMandatory that is not w...
I have created a database view on metric definition,metric instance and incident tables, where metric definition was built on field Assignment group such that when i click on try it in db view it gives the incident and value fields where value is the...
I have requirement where i need to restrict ritm records to be hidden for other group memebers and only visbile to the specific assigned group and its members. I have written table.none ACL with below code and condition Its not working as expecte...
Hey guys, I am trying to test a catalog request using the Automated Test Framework (ATF). I would like to validate some fields in the sc_request table after ordering a Catalog Item. So I am wondering how to I open an existing request that I just cr...
Hi All, Currently we have notification for change request when approval field is approved and rejected. We have different levels of approval like peer review approval, manual approval, change management approval. Now we need to create a new notificat...
In Assessment instance(asmt_assessment_instance) form, there is a drop-down field 'status'.And a related list 'Metric Result' which stores questions and answer(as Yes/No).Need to update 'status' if all the questions are answered as 'No''. Tried belo...
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