Hi All, I have a requirement for Auto Close incidents for 7 business days. I know that we have an OOB business rule which closes incidents based on calendar days. It is not applicable for Business days. Can any one share the information or code for a...
What is the difference between getElements and getFields method. Pls explain with examples...
We have a few random tickets that when you click "History" and then "List" to get history list, that it shows no results, but yet if you choose "History" and then "Calendar", on this same ticket, it shows calendar results. Yet on other tickets, the h...
Is there a way to prevent duplicate asset tags and serial numbers in the Asset Management module?
What is the difference getElement() and getValue()? Please tell me with examples..
How to build the email notification so that user will get email given below Incident is resolved Click here to accept Click here to reject Click here to view and if user clicks on accept the incident should get closed rejected the incident to wip...
Hi! So we have a unique (maybe) and hopefully simple requirement of link a user to a Service Portal page via the Service Catalog. We have built a simple widget that helps us qualify a user's request. Specifically we want to add some meta tags to the ...
Hi in problem form there is a UI action called "Mark duplicate". It is used to cancel the current ticket when there is already a similar kind of problem ticket. When we click that button the state is moved to "Closed" state. Here we got the requirem...
Hi, I have a decimal field Payback period but it does not show decimal value. 19350/252 = 77.4 but it shows only 77. Client script for that is, Thanks, Vaishnavi
while executing the below, I am not getting the length of list. var inc = new GlideRecord('incident');inc.addActiveQuery();inc.query();inc.next();var list = inc.getElements()gs.print(list.length); showing output: undefined why? please explain..
I see there is a base report called "Incidents Not Updated for 7 Days", however, I am interested in creating a report on Incidents where there have been no additional comments or work notes in the last 7 days". Any ideas on how to go about creating t...
hi all, I wanted to know the difference between m2m table and relationship table since i am getting confused because both can be used to make related lists then what is the difference? Thank you
I am using a onChange client script to clear out values or change values in other fields on the form. I am struggling with how to get the display value of a referenced field if possible. the her_assignment_group is a reference to the Group table. T...
Hi All, I have created a new Announcement and entered summary into it. But the complete announcement is not shown until it is expanded. How to make the complete announcement visible on load itself. Thanks
Please help with step by step instructions to follow for this question. Configure surveys As an Incident Manager, I would like to send user satisfaction surveys for every closed incident to assess how well the users feel their issues were ad...
