Our Incident Tasks have two button (UI Actions) that are designed to change the state to Closed Complete or Closed Skipped. When one of these buttons is clicked, we are looking to set the close_notes field on The Incident Task as Mandatory to ensur...
Hi,There are users who are assigned as delegates to some directors,But those users are already terminated or inactive in the system.How can we delete them from the delegates table??kindly help on the same.thanks
Hello,Does ServiceNow support a request for change (RFC) process - in addition to our change process?We are receiving many requests from our business regarding product enhancements and smaller changes which would support their daily work. We are new ...
Hi All,Could you please let me know how the day light savings timings work within Servicenow Instance. Since we see a time difference while triggering the notification.Regards,Vasanth
Hello, I would like to ask for your help. I cannot work out how reports regarding offering's SLA commitment works. I need to see results in HOMEPAGE - MY SERVICES SLAs and it doesn't show results. When I register incident against particular service o...
Hi,Can any one explain difference between Business Duration which is available on incident table and Actual elapsed time which is available on task_sla table. The output of these two fields should be same or what?ThanksPrasad
Hi all,my question is How servicenow implementation is any organisation?what are the steps in this implementation?what features that organisation gets (ITSM) after the successful implementation?
Hello Servicenow Community,I'll keep this open ended: I'm trying to figure out the best way to kick off an Email Notification to the Assigned To and Assignment Group of the task after a task has been open too long (notice I didn't say the SLA has b...
Using a workflow, I want to create a new record on a table. However, this is creating multiple records. In addition,I would also like to create a new record related record in the related table of proc_po_item.var gr = new GlideRecord('proc_po');gr.qu...
Hello,My Assignment Group field Tree Picker view from the Incident and Change tables is only showing assignable groups (right image/2nd image). However the exact same field from the Task table is showing all available groups within the Tree Picker;...
I'm looking to take that tag off of additional comments within incident_task. The way I have the tasks set up, notifications via incident_task.additional_comments only go to the task level watch list. Some of my resolvers aren't using additional co...
Hi,I need help with the transform script logs. Currently I am updating a bulk of assets and I need to put in logs to check.I need logs to check which assets have been updated and which assets have not been updated in the transform.Any suggestions are...
How can we add icons to categories as shown below for service portal Istanbul version.Where do we need to customize in SC Categories widget under spCategoryListItem
Hi All,I have created a SLA workflow and attached it to response and resolution times of newly defined SLA's.The workflow is working as intended and I'm receiving notifications when the incident is assigned to a group and the assignee. However, I'm h...
Hi Community,We are planning to do SSO implementation sometimes end of the year. Currently users are authenticated through Active directory.Has anyone implemented SSO using Active directory? Do i need to have ADFS to implement SSO? Is there any easy ...