which roles grant read access to portal pages
I need to restrict a Homepage to a specific. I understand I need to create a role to have access, but what permissions do I need to grant them read only access?
Forum Posts
REST message and long response times
Hi all, I have a case where I am calling the REST API of an orchestrating tool from a RITM workflow. The tool might take around 10 to 20 minutes to process the request and send a response. Below is the code that I have which will be inside the 'run...
one hour time difference in getdisplayvalue and getvalue
Hello Experts, I am experiencing very strange behavior while calculating the time difference between two dates. I am also using the schedule to exclude weekends from time calculation. When I fetch the values of GlideDateTime objects using getDisplayv...
Resolved! How to find a related list back end name?
Hi All, I need to hide a related list based on field1 value. My related list name "Test Requests", i have written the below code. It is not working. function onLoad() { //Type appropriate comment here, and begin script below if (g_form.getValue('u_re...
Resolved! Reading an excel spreadsheet using client script in service catalog
Hi all, Is it possible to read the spreadsheet information that the user will attach to a service catalog request before they submit? we want to validate the contents of the spreadsheet here before the RITM gets created. Thanks, Ravish
Resolved! Adding Service and Service Offering to Record Producer
Hi, I'd like to add the Service and Service Offering fields to an Incident Record Producer form, along with the same dependency functionality you get in the Create Incident form. Can anyone provide assistance with this? To clarify, these two fields w...
Resolved! Based on checkbox field value, I need to set variables value true or false?
Hi All, We have software model published catalog items and all the software models stored in ''cmdb_software_product_model'' table. In this table we have two check box 1 is pre installation 2nd is post installation. please refer the below screenshot ...
Resolved! How to close RITM and Request when there are multiple SCTasks
Hello! I have two business rules created. One that closes RITMs when all SCTasks are closed. Then another that closes a request when all RITMs are closed. Here is my code for both - SCTask Close RITMWhen: AfterOn: UpdateConditions: State changes to...
Resolved! Confusion on using "&&" " || " in onload client script
Hi All, I have 5 state fields on custom table and I have got a requirement like, making the fields read-only for user in 3,4,5 states. I have written onLoad script for this, but I got confused in using the Logical operator. Initially I have tried li...
Populate users with comma separated in a String field
Hi folks, on the request form, there are 2 fields, "Requester" which is of type reference and "Users List" which is of type String. When i select a user in the requester then in the Users List field, his user ID should populate and the Requester fiel...
User records not updating through Scheduled LDAP Import
Hello Community, I'm having an issue with my Scheduled LDAP Import, but I cannot figure out why its not updating all users, it updates majority but then there is some that it does not for whatever reason. I was monitoring this specific user (we will ...
How to reopen a closed cancelled incident ticket
How to reopen a closed cancelled incident ticket
Resolved! How to split String and store in array
Hi, Could you please help me on below issue. How to split CN = value only and store in array variable CN=COBROUTEV2,OU=Servers,OU=Computers,OU=COB,DC=abc,DC=root^CN=BTHORMANVM1,OU=Workstations,DC=abc,DC=root i tried below one but not working....
How to add default filter on "affected CI's" related list on "Incident" form (on the basis of Class)
Hello all , I want to add default filter on "affected CI's" related list on "Incident" form (on the basis of Class). I mean few classes not required when anybody clicks on "Add" button.I have tried changing default filter but that's ...
Set approval based on variable in catalog task
Hi All, We have a requirement to trigger an approval based on the value that is set for a catalog task variable. This field is not visible on the catalog form or the RITM but it is only visible on the catalog task. When the task is assigned to a part...
