I am creating scheduling jobs via System Definition > Scheduled Jobs > 'Auto generate something (a change, an incident, a ci etc) from a template' for normal changes, which works as planned. This is so I can automate the creation of a change record ...
As we build out our Service Now instance, we are going to want to test the appearance of Service Now across the entire gamut of mobile devices or, to be more realistic, most common/popular mobile devices. We are currently in the process of research...
Hi, please help me how to get Logged-in User Time zone i used below script in OnSubmit -Client Script working fine Native Ui side, coming to Portal side showing Javascript Error. var id=g_user.userID;var d;var gr=new GlideRecord('sys_user'); gr.add...
How would I create a reference variable that is referencing the email address from the sys_user field?
Hi Community, I need help in hiding choice field values in List view. I have a drop-down field in a class ,I want to hide 3 drop-down values from the field in List view. Any help would be greatly appreciated. Thanks, Pihu
Can I cancel the survey instance? If so, please advise how. What's the setup steps? By the way, I see some survey instance is cancelled, under which workflow, system cancel the survey instance. Please advise. Thank you.
As the default OOB behavior when any incident is cancelled in my application , it is set to active = false . I want to change this behavior and i want the incidents to remain in active = true status when incident is cancelled . What is the OOB busin...
I want to use the default items used on ServiceNow with icons for catalog items and categories.Where are the existing icons stored?And can I use it?
Description: What is the effect of increasing the session timeout? Why does the documentation say "Adjust this timeout setting to no more than a few hours, although up to 24 hours is workable"? Does increasing the timeout cause a huge performance hi...
Hello experts, I am trying to send approval emails to approvers if they have not approved yet, this is the scheduled job: ********************************************************************* remindApprovers();function remindApprovers(){//remind eve...
Hi Team,I would like to display the section/tab(Security Incident) when the 'Incident Type' is chosen 'Security Incident'.The section/tab(Security Incident) should be hidden when the 'Incident Type' is not chosen 'Security Incident'.Client script : T...
Hello Community, As the title says; I could need some help writing a background script to close all our Requests when RITM have State Closed complete. We have approximately 130 Requests where RITM is Closed complete, so I believe there is a issue wit...
I'm trying to work with ATF to automate some catalog testing for my organization, and one of the things I test for frequently is making sure permissions and entitlements are functioning correctly. For example, I need to test and make sure Jane Doe in...
Hello! I am needing to add group to a new group that I am creating. Group A needs to be added to group B. I don't know exactly what related list would deal with this or if there is a better way to get this done without having to use parent group be...
Hello, I'm looking for options to manage emails on incident tickets that have been already closed. We had few instances of customers replying to old incidents that are closed long back with a new or related issue, the email is appended to the Closed ...
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