Resolved! Email account configuration
Hi Community, I am trying to connect to a mailbox from ServiceNow. I have the oAuth configured. But I am not how to authorize the access? I do not have the mailbox password as it is a Shared Mailbox.
Forum Posts
New Field Content to be visible in Activity Stream frontend
Hello Everyone! I have created a string field called Cancel Reason. Anything that is entered in this field should appear in the ticket frontend, which is typically how our comments and close notes function in the Activity Stream of the front-end tick...
Showing MRVS on SC_Task
Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...
What does RITM stand for?
Im needing to do some documentation, and I always start with a glossary of terms. Shockingly, I was unable to find the definition of this most basic part of Service Now in the terminology page! Anyone know?Thanks!!dave
Decision Table – Select More Than One Branch
Hi folks, I'm trying to access more than one branch after a decision table choice. I have one case in the decision table that should trigger 3 different results and access 3 different branches, not just one. I set Execution to "Run All Decisions th...
Comment notification for selected user and group
Hi all,Requirement: Notification need to be sent for the selected user and groups when comment is added to the RITMFor selected user there a variable with type list collector defined in the catalog item , when form is submitted if comment is updated ...
Consolidated On-Call Calendar for all Assignment Groups
Does anyone know of a plug in or report that would list on-call staff from all (or a subset) of Assignment Groups--preferably in a calendar format?
How to copy and update field value of one table to another table using flow designer
Hi everyone I have a requirement where I have to copy field value of one table to another table via flowExample:There are two tables, table 1: alm_hardware and table 2:sn_intune_device, both have similar serial number, now I have to copy enrolled dat...
A notification is not triggering whenever a user self-assigns a ticket, but will trigger when.......
Good afternoon.!A notification is not triggering whenever a user self-assigns a ticket to himself but will trigger when assigned to someone else.What might be the issue?For INC, it works, but for SCTASK, it does not work., although the same condition...
How to display RITM attachments in SCTASK without copying (including SOW download support)
Hi Team,In our project, we see that the sys_attachment table is growing rapidly because attachments are being copied from the RITM record to the related SCTASK.We now have a requirement where:Attachments should not be copied from RITM to SCTASK.Attac...
set multi-level approvals using change approval policy builder
HI CommunityI was trying to set a multiple level approval for emergency change request to at Authorize state. e.g. after the assignment group manager approval and then CAB approval. After CAB approved move the change request to Scheduled state. In t...
Restrict IT Users to a Specific Custom View on User Form
I want IT users to create and manage users with limited fields on the sys_user form.Setup so far:Custom form view: user_view_for_itRole: limited_user_creatorAssigned role to IT usersView Rule to force this view for users with the role: (function() ...
Trying to send Email after completion import set in Transform Map
I am trying to send email after importing the data into the servicenow and here I am using Transform Map Script Event : OnCompletion but not gettting the result.For that I had registered an Event also called it in notification and in notification als...
Resolved! Hide catalog variable if logged in user has “Is Manager” as true
Trying to design a catalog form where if the it checks the logged in user - and if that user’s “Is Manager” property = true, then one of the attachment variable that required for manager approval is hidden. From what I’ve found online this needs to b...
