Resolved! Minimize result of recommended actions in service operation workspace
Where can I put restrictions so that I should get only those articles which are published on last months.I have checked every context and each rule but no clue.
Forum Posts
Resolved! trying to update a custom field in a table that extends sc_cat_item
Help!I have a table that I will call x_product that extends sc_cat_item. There is a custom field quantityonstock that exists on the x_product table in a scoped app. I have not been able to update the field using a script include. Currently, quantity...
Email notifications for work notes
I am wondering if anyone has a solution for this rather small issue I am encountering. We have an email notification setup to notify the assigned to user if a catalog task has had a work note added.The email notification is using ${work_notes} to dis...
Create a form field that is auto-populated from another record field
We have a #1 Story Form View (Scrum) for task Table. One of the fields on it is, "Original Task" and is generally populated manually with an Enhancement Number from the rm_story table. We also have an #2 Enhancement Form View on the Task Table. B...
Reports
Hi everyone,I’m trying to implement a weekly automated emITSM forumail in ServiceNow with the following requirement:Goal:Every MondayEach assignment group should receive only the tasks assigned to their groupGroups should not see tasks from other gro...
Resolved! Copied Change is bypassing Risk Assessment
Has anyone experiencing this, we have an issue where users are clicking 'Copy Change' on a Change Request and it is allowing them to 'Request Approval' without a Risk Assessment.
Resolved! How to Make future catalog task & RITM read-only after 2nd catalog task in catalog item
Dear Community, I have a catalog item , after submission of this , it generates total 5 catalog tasks, what i want is when the 2nd task short description of task " Agreed date completed" is closed, i want to make future catalog tasks and RITMs variab...
Move Template from one instance to another
How to move custom created templates from one instance to another?Is there any specific table where templates will be stored?Will templates captured in update sets? Your response will be helpfull.Thanks in advance
How to add approve or rejcet button in mail.
I am facing one issue that while adding button in the email template.Problem statement : - I want to change the RITM state via email once end user will click on approve or reject from the mail it should update the state on the RITM table. How can i ...
Resolved! ServiceNow Impersonation Issue
For some users, even they have the impersonator role and While they impersonating with the other user profiles and try to end the impersonation by clicking the "end impersonation". the end impersonation is not completed. It's still showing the impers...
Article: Importance of Cascade delete rules in ServiceNow
Hi team,Many of us either don’t know about or don’t bother configuring the cascade delete rule when creating or configuring a reference field on a table. The cascade delete rule is very important if you want to perform some action on a record when it...
Export one report to pdf
I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user?
Resolved! ATF in Scoped App – Unable to see sys_choice dropdown values for Catalog Item variable (shows None)
Hello Community, I am facing an issue while working with ATF in a scoped application for a Catalog Item. I have a Catalog Item variable which is a dependent dropdown field.The dropdown options are coming from the sys_choice table. Issue details: On t...
Resolved! How to carry over category and subcategory from incident to change in related list
Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...
OLA BREACH issue
I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...
