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Draft for catalog items

 I need to know is there a feasibility to change this Draft OOB msg "A draft for this item already exists. You can view all the drafts here. If you save this item now, a new draft item would be created." which comes up when trying to save a draft for...

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divyaarora by Tera Contributor
  • 217 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add rows to multi row variable set on load

I have a request item with a multi row variable set containing 2 variables. What I would like to see is that when the Request is opened that this variable set is pre-populated with two rows that the user can Edit or Add to. I tried g_form.setValue('v...

Eric Manning by Tera Contributor
  • 5315 Views
  • 4 replies
  • 16 helpfuls

Auto Populating not working in platform view

Hello All,      I've a requirement to populate a List collector variable based on a selected reference variable related list records . I wrote a script include and onChange Client script to achieve this. This is working fine in Service Portal however...

Avee90 by Tera Contributor
  • 607 Views
  • 6 replies
  • 1 helpfuls

Make problem_id field editable in incident form

Hi, when an incident is set to State = Closed, all fields become read-only for an itil user.I have a requirement to make the field problem_id editable for closed incidents.Via trial and error I achieved it in a PDI via ACL changes, but it made severa...

phenkry by Tera Contributor
  • 723 Views
  • 10 replies
  • 0 helpfuls

CI for tape drive?

Hi all,We are importing our spreadsheet based CMDB into ServiceNow, however we are unable to find a table for devices like tape drives. We're putting them under "Storage server" for now, but that's not the correct category for them. What do people no...

con1 by Kilo Contributor
  • 2407 Views
  • 6 replies
  • 0 helpfuls

SLA/OLA on Catalog Tasks

Hello. I will be implementing SLAs/OLAs on Catalog Tasks.  We have hundreds of catalog items.  I have had a few suggestions and ideas as to how best to organize SLA level tasks, and I'd appreciate any input you may have.  The ideas for organizing tas...

DFAV by Tera Contributor
  • 2408 Views
  • 6 replies
  • 7 helpfuls

Plain text annotation messy display in a form section

Hello, I try to display a paragraph as a plain text annotation in a form section located in Change Request table. How and where can I configure the font size, the text direction and all of these paragraph configurations?Only found a sketchy way to in...

RonAlmog by Tera Contributor
  • 540 Views
  • 3 replies
  • 0 helpfuls

How to store data from a record producer without a custom table?

Hello, I am trying to gather information from a user in order to populate a PDF via document tasks. I'd like to gather all the information using a record producer and some subsequent forms, prepopulate the PDF, and then assign it to the appropriate u...

EJ13 by Tera Contributor
  • 311 Views
  • 1 replies
  • 0 helpfuls

Inbound Email action in dev environment

Hi,There is  a requirement for me to create an Inbound email action. So, for this I created the email account in production and authorized it. The connection was successfully established.Now I exported this email account from Production to dev enviro...

satya30 by Tera Contributor
  • 519 Views
  • 6 replies
  • 0 helpfuls

Servicebridge Additonal Commanets

 In our system, when a case is created in the provider instance, a corresponding incident is generated in the consumer instance via RTD. During this process, additional comments from the case in the provider instance are automatically synchronized to...

Vinay49 by Tera Expert
  • 248 Views
  • 2 replies
  • 0 helpfuls