Report on Incident assignment group - empty vs not empty
Hi I would like to make a report in incident table to show % of incident assigned to one of support groups vs not assigned to any group. How to do it? Best regards
Forum Posts
How can we change the background color of the row of an email template from script based on conditio
Hi Everyone,I have configured the email template where I have created table with the subject and all other required fields. Now I want to alter the background color row which contains subject based on the task type of communication .I have an email s...
Getting cross scope access error even when the cross scope access was granted
When I load the employee center I'm seeing below error messagesBut I already verified the cross-scope access is already "allowed"Can anyone tell me whats wrong here?
How to remove line breakers from from multi line text field
below code is not working to remove line breakers on Description field. could someone help me to find out the issue. On Description field is updated with - xcgfchfg\r\n\r\ngdfhgfjfhj\r\n\r\n\r\nfdhfkghjkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk\r\ndhgdh\r\...
Resolved! Data validaition
Hi Team, I have a requirement that i want to validate start date is greater that end date, then i need to show an alert message and it should validate all time formats like 12 hour and 24 hour. i want to achieve this in on submit client script. Pleas...
Resolved! Could you please provide me a scripts - Background code for below scanario.
Hello Expert,Please give me the scripts - background code for below scanario. I will be thankful to you.scanario :1. Get a user time zone by his/her sys_id and take 2 variable "availableNow", "nextAvailableTime".2. Check if the time zone of the user ...
Resolved! Field Label
Hi Everyone, we have implemented a field on RITM level but when end user changes the language of the instance to Norwegian from setting in the profile section, end user sees the field in English only which she should see in her Norwegian language. I ...
SLA definitions is not working after meet start and stop conditions
I have modified start and stop conditions to a SLA definition by adding group in the conditions. Afterwards, SLA not triggering. Can you please suggest solution for thisEx: Initial start conditionAssignment group is Xyz andAssigned to is not emptyMod...
Restrict submit if there are no attachments attached on the form depending on certain conditions
In the form: If the url value is empty it should check if there are any attachments attached. if attachment is there it should submit otherwise it should not submit instead throw an error message.In the below script that I am writing:g_form.getUnique...
Resolved! in Change Request If i click on Related link it is opening pop up where can i configure
Hi,in Change Request If i click on Related link it is opening pop up where can i configure those values if i am setting those values in ATF i can't see those values.Once i click on then it will open the Pop up, i want to know where we can see those v...
Few of the variables values are missing on the request item form, when submitting the catalog item.
Customers are using instance#1 service portal(employeeportal) and submitting the catalog. This is internally re-directing to another instance #2 but different serviceportal page is used. Here customers are facing issue, user provided inputs on catalo...
Knowledge article
How to make when Helpful is selected as "NO" in knowledge article should be visible Popup along feedback reason options. Already i build when Helpful is selected as "YES" it's working. "when Helpful is selected as "NO" is not working".(Need to create...
Copy comment from RITM to TASK table and TASK to RITM table.
Hi Community,If a comment is added on the RITM, it should be reflected only on the active task’s comments. If a comment is added on a task, it should also be reflected on the RITM. However, if a comment is added on the task and it reflects on the RIT...
More than 5 child task should not be allowed to create in related list.
Hi Everyone. I have a requirement. we have 1 parent table and 1 child table. in Parent table we have related, from where we are allowing to create child records.Requirement is New button should get disable or Hide after 7 child records got created fo...
Report on the users with no roles and groups
I need to pull a report of users with no roles and no groups.
