Restrict duplicate items in "add to cart" on service portal
Hi Team, Please help me in how to restrict adding same items multiple times in cart on service portal. I have added this below business rule with advanced condition but no working
Forum Posts
Login Page redirection
Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...
Resolved! Easiest way to Trigger Catalog Item Request via Inbound Email
I have a catalog item that triggers subsequent catalog tasks if the user selects the options.We’d like to add inbound email as a trigger for this catalog item. What’s the easiest way to parse the email and create an RITM?My Email sample:Subject: Onbo...
Cannot select the Radio Button using Click Component (Custom UI) in ATF
I'm experiencing the same issue with the risk assessment form when using ATF: https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-select-a-related-links-using-atf-test-steps/m-p/1174556/page/2 The problem is that I cannot select ...
Resolved! How to make a catalog item variable mandatory only when the Catalog Task state is "Closed Complete"
An attachment field variable is hidden in the catalog item view and only becomes visible in the Catalog Task. The fulfiller is expected to attach a file to this variable before setting the task to "Closed Complete." While we can use a Catalog UI Poli...
Why Users Email the Service Desk Instead of Using the Portal (And How to Fix It)
Problem:Many organizations invest time building a Service Portal, yet users continue to email the Service Desk or bypass the portal entirely. Even with automation and workflows in place, adoption remains low.Common Reasons This Happens:The portal has...
in the employee center Topic Menu, I'm having this Scroll bar beside all child topics irrespective o
in the employee center Topic Menu, I'm having this Scroll bar beside all child topics irrespective of the number of child topic-1 (even in two, it is showing the scroll bar)This configuration is coming from :Employee Center Navigation Widget, Can som...
Include hyperlink in text for checkbox variable(for catalog item)
I created a checkbox variable in catalog item. I'm trying to include hyperlink in my question but, it's not displaying as hyperlink in portal page . I tried<a> href =url https://www.google.com </a> but didn't work. Please suggest me how to include hy...
Auto Add Agenda Decisions
Is there any way to edit the OOTB format when sending CAB emails? Possibly include the Short Description of the Change. Auto Add Agenda DecisionsCheck box for capturing agenda decisions automatically on the meeting widget. The agenda decision is capt...
Resolved! Configure response SLA
In need for step by step instructions to follow for this question. Configure response SLA As an IT user, I want the response SLA to be finished when an incident is assigned to an individual. The response target for P1 incidents should be s...
Creating Report for Top 10 CIs from Resolved Incidents
Hi, I am trying to create a report on the Incident table where the incident state is Resolved. From these resolved incidents, I need to capture all associated Configuration Items (CIs) and then identify and display the top 10 most frequently impacted...
Popup Filter Configuration in Service Operations Workspace.
1. Goto Related list action and open the Ui action.2. The Open the Specific client action record.3. There You can see the extensionPoint.4. Search that CHILD_INCIDENT_QUERY_FILTER in the Script Include.5. There you can change the filter condition lik...
Resolved! Why is my ServiceNow form loading slowly, and how can I troubleshoot it?
I’m running into an issue or again where some ServiceNow forms are taking a long time to load, and I’m trying to understand what might be causing it.This seems to happen more often on tables that have a lot of customizations. I know things like clien...
UI Policy vs Data Policy: Understanding the Difference
When building modern applications—especially web or enterprise systems—policies help control behavior, security, and user experience. Two commonly confused concepts are UI Policy and Data Policy. While they work together, they serve very different pu...
Resolved! LDAP OU Definition Connection Test Fail
Hi Guys, If any one could guide what is the reason for below error which i am getting when doing a connection test on LDAP OU Definition [LDAP: error code 10 - 0000202B: RefErr: DSID-0310079D, data 0, 1 access points ref 1: 'CORP.Group' ] Connection ...