Resolved! How to change font style in Notification- workflow notification
Hi, By Default message is showing in Times of Roman style , but here i would like to change that one into "Calbri" Or "Arial" style.
Forum Posts
Resolved! "Enforce mandatory fields" in transform maps or "Data policy" which is better??
Hi all, i have a requirement to import some user data using import set and in my User table i need to enforce 2 mandatory fields. I m not sure whether i must use " enforce mandatory fields" option available in transform map or create data policy fo...
What is Difference between Action Taken, Additional Comments and Work Notes
Hi All, What is Action Taken in Major incident and how it works? and what is difference between work notes, additional comment and Action taken? Thanks in Advance..
Resolved! How to get the field value for Record producer from URL and redirecting the user to a page after submitting the record
Hello all, I have created a record producer with three field Channel Name (Single line text), Channel ID (Single line text) and User name (reference type referring user table). Now my concern is how to get the Value for all these field from url and o...
Resolved! Description field in RITM list is empty but short description is showing up
Hi, As you can see below the description is empty but short description is not. When I open the RITM, the description is empty in Default view because it is coming from Task table, while when i open the RITM is self-service view the description is sh...
REST API Integration to populate CMDB
Hello, I am looking for some guidance with an integration I am setting up.I am very new to integrations and REST API scripting, so unfortunately I am not even sure where to start.We need to populate our CMDB with data stored in our Mac management sys...
Resolved! How to stop processing inbound email action for certain type of emails?
Hi All,I would like a certain type of email to be ignored and not processed by any of the inbound email action. I am thinking to achieve this with Business rule, i changed the state to received-ignored, mailbox to junk but this did not help. The reas...
Creating a purchase order for cables as consumables
Recently started working with procurement in a non-production instance and looking for some guidance.First group of items for procurement will be consumables.Using the example of needing an HDMI cable, I've created the consumable model for a cable, w...
Changing the SLA Stop Time of a ticket
Hi folks! What will happen if we change the date and time in SLA Stop Time? And what could be its effects? Closed tickets have been accidentally re-opened resulting to the SLA breached. This will affect the monthly report of the team since the ticket...
Resolved! Help Needed: Change not Cancelling
I am trying to have the change be set to a state of Cancelled when it is in one of the following states: NewAssessAuthorizeScheduledImplement If the change advances to a state of Review, I don't want to be able to cancel the change. I am using a cop...
color incident field based on SLA/Aging
Hi All,We have a SLA running on our Servicenow, but there is no color coding in the incident field( color coding is on Priority field ).Can we color Incident field based on SLA and the aging ?
Resolved! Issue with displaying middle initial
Hi all,I was able to import the middle initial from AD and place it in the Middle Name field in ServiceNow but the problem I am having is that when a user doesn't have a middle name, the sys_user.name adds an extra space between the first and last na...
Resolved! How can I export list of fields of form?
My goal is to see all the fields of a FORM (fields inherited from other TABLES also) in a spreadsheet. Actually I want to see all the attributes/fields which come OOB for Risk, Control, Policy etc at the form view level that is why I am trying to ext...
Resolved! How to enable/disable a catalog item in service portal page? Please explain in detail with steps and all the possible ways
How to enable/disable a catalog item in service portal page? Please explain in detail with steps and all the possible ways. 1) Please explain how to make the catalog item display in the service portal page? 2) Explain how to disable the catalog ite...
Restrict Non-Admins from changing the incident states to closed from list editor
I create ACL for restrict the state(closed) for non admins from list, But it's restricted like state field fully restricted, I want only remove closed state in incident list, I have attached the images, Please give any script for that. After that ...
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