I'm trying to create an Off Hours Incident Report capturing tickets logged during our specific off hours time range of 4:00pm (CST) and 7:00am(CST) along with selecting the filter 'Off Hours is True'. Currently on Fuji release and not having any luck...
Hi community,I must configure manually (from a file) a VMWare environment.ServiceNow version is Helsinki.Data provided are: ESX server names, Server Farm names, Virtual Server Names (with Operating System information and other).I'm thinking to implem...
Hi,i wrote a script to check if yesterdays date is in schedule of holiday or not but the script is returning false even if yesterdays date is a holiday,pasting the script for reference please help me correct the code. var now = new Date();var yest...
I would like to add a title in the header of a widget. When I add this in the HTML template, it wraps around a second border to the widget. What is wrong here? I do not have the option to simply add a title like in a simple list widget.
Hi All,Prior to Geneva, we have been using the activity formatter on it's own form tab called "audit history". We also had a tab for Comments showing it's journal history below, and another tab for work notes, again with it's own journal history be...
I am trying to run reports without attaching the PDF. I just want to copy the link into the scheduled task, but the report schedule defaults to a type and it will not allow a blank?
the aim is to create a Formatter that have the same properties as Activities(filttered). the wiki says to override it, but it does not work. So I tried to find the macro used by Activities but I can't find it. Can somebody help me to find this macr...
How do I add a list of CI's when I create a change template. I do not see where I can do this. It would be the "affected CI's" tab.
We are just starting the migration from Knowledge V2 to V3, developing our knowledge in Helsinki. I seem to remember that when you create a knowledge article, assign the knowledgebase and then assign the category, there was a tree picker for the ca...
HiI want to make a Survey for Change Request From and Auto Populate all the dates from the Schedule section of Change Request From .And even I want display the Change Request No (Dynamic) in the description field of Survey from ,as heading of the S...
Hello Support, Working on escalation and notification in Dublin usinghttp://wiki.servicenow.com/index.php?title=Legacy:Group_On-Call_Rotation 1. Created new rota called 'SolarWinds Node Down'2. Created roster associated with rota3. Activated busine...
Hi Guys,I have a requirement in which an approver is given 48 hrs to approve a request. If he fails to do so a notification is sent out to him and the timer is reset. This process of "48 hrs->notification->reset" continues until the approver approves...
I would like to create a report that is a pivot table showing the number of incidents each of my team has worked on with counts by priority. This should include any ticket they have updated, by only a count per incident, not per update. ( If Joe Sm...
There are lots of acceptable ways to write a date (depending on your locale). What methods do you use to allow your users to enter a date in multiple formats in a field and have it get saved in a standard format? I love how I can type almost anything...
Hi, we are starting project planning for the build of our service catalog. We have been live with ServiceNow for ITSM for six months. Can anyone provide words of wisdom, best practices and share their experiences? Please suggest any tools or resource...