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Resolved! Predictive Intelligence - Training Failed

Hi there, In the last hours I tried to resolve a problem on my own, but unfortunately could not find any solutions. I am using the PI Similarity framework, but when I click on "Submit and Train", in the Solution module it appears an error saying "Con...

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Resolved! Creating custom table in scoped application.

Hi All, I need to create a custom table in APM scope, while creating a table i am unable to uncheck the "create access control" checkbox. In global scope am able to uncheck it but no in APM scope. It is read only. Is this is an expected behaviour?  ...

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Community Alums by Community Alums  
  • 2545 Views
  • 5 replies
  • 0 helpfuls

Resolved! Inbound email action for reply type

Hi Team, I have created a inbound email action that will log a new ticket. I have a requirement that if user replies from same original mail thread, email body text should update in additional comments of the already logged ticket. Please help me to ...

Resolved! ServicePortal to create a reference field

Hello,   How to define the reference field in the Service Portal  i have one reference field of the cmn_location which I have to show to portal help me on this

David156 by Giga Contributor
  • 4374 Views
  • 4 replies
  • 2 helpfuls

Translate Breadcrumbs in portal

Hello All,   Can you please help me with the below query? The requirement is to translate the texts in portal for spanish users. i was successfully able to translate the texts using sys_ui_message table to create translations for the texts for spanis...

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Nagendra7 by Kilo Contributor
  • 1116 Views
  • 1 replies
  • 1 helpfuls

survey widget in Service Portal

HI, i have created Survey widget in home page as shown below screen shot. if we click on green emoji it displays "Very Good" and if we click on orange emoji it displays "Good" and if we click on Red emoji it displays "Bad".  but but should not displ...

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srinu55 by Kilo Contributor
  • 1987 Views
  • 4 replies
  • 0 helpfuls

Resolved! Translating SC Tasks

Hi everyone! I have a requirement to allow users (on Service Portal and Back Office) to choose languages: English or French. I have installed plugins and made some translating adjustements and it works fine. However, I still have trouble to translate...

sonishka by Kilo Contributor
  • 2316 Views
  • 8 replies
  • 1 helpfuls

Change font/style of question in a catalog variable

Creating a variable for a catalog item. In the variable form, it asks you to write question. How do I get the question to show up as large, blocked text when a user is viewing it? Thanks!

Amy13 by Tera Contributor
  • 1808 Views
  • 3 replies
  • 0 helpfuls

Resolved! Interaction Related Record - Incident Work Note

We get alot of updates from suppliers by email that are logged as interaction records via the Agent Workspace and then associated with incidents. To help analyst know when an interaction has been associated to an incident I am trying to create a busi...

Fill Out Change Risk Assessment opens a blank window

Dear All,I have enabled the Risk Assessment Plugin in our environment, configured a risk assessment, Assessment condition and Assessment Questions and Assessment Thresholds. After submitting a change, on opening the Fill out risk assessment, it opens...

shivali by Kilo Contributor
  • 2436 Views
  • 3 replies
  • 21 helpfuls