What is the floating?
What is the floating?
Forum Posts
Resolved! Master Change / Parent - Child Change
Hi, I did some research, but maybe I didn't know the right terms. I would like to implement a Master Change or Parent Child Change Relation. So I have one Parent Change (e.g. DC Move), which consists of serveral child changes. What is the best way to...
Resolved! How to set Quantity in shopping cart of item based on variable without using DOM
Hi All, We want to set the Quantity of catalog item based on a variable in the item. We wanted to achieve this without using DOM (gel, $, j$, getElementBy, g_form.getControl, g_form.getElement) Is there any way to achieve the functionality without us...
Resolved! Unable to use backslash '\' in the run script activity of workflow
Hi All, I have created a workflow on RITM table. In that workflow I have used a run script activity. Inside that activity, I am inserting a record in custom table. While setting one field value of that table I am getting an error. Field should be as ...
Worknotes from one task to another task
HI All, I have a requirement where tasks get created parallel for a catalog item, Req--> RITM--> Task 1, Task 2 etc are created. Now when I complete task 1 and add comments, they should populate to task 2. From Task 2 to Task 3 so on. An...
No Matches found error
Hi All, I have a variable of type "lookup select box" which is displaying "No Matches found" error. I have made sure Look variable display is checked in.No ACL's restriction, cuz I have compared lower instance with prod (issue is in prod). Can any on...
Planned start/end dates to be read-only when a change is in the New state for changes which have a parent that starts with RLSE.
Hello, I have a user requesting for planned start/end dates to be read-only when the change request is in a New state for changes which have a parent that starts with RLSE. Change_Managers should be able to edit those fields. Non-change_managers shou...
Resolved! Update form field with catalog item variable input - Flow Designer
Hi everyone, I try to update the short description with the variable input (variable name is reason) from the req item via flow. I added a scripted part for the short_description field on the case form, here is my code: var shortDesc = current.short_...
How to map string choice field to integer choice field using transform source script ?
Hi All , I am having a string choice field on import set table (table a)and i want to map the field to the target table's (table b) integer choice field.For Eg if in the import set table the status is disposed then on the target table the value wil...
Is there a way to disable business rule in transform script ?
Hi All, I want to disable some of the business rules while adding relationships data. I have used Run Business rule as false but it disabled all the business rule and i want some business to be enabled. So is there a way to disable some of the busin...
How to remove slash from encoded json object
Hi All, I created one custom UI page. I got bunch of key value pair data in my object( for example categories). In client script I am creating chart using highchart. I need to pass the object to client script to get chart, but I am getting error whil...
Resolved! How are knowledge workflows triggered?
"Knowledge - Approval Publish" workflow does not have any conditions specified but appears to be running since the approvers in this workflow have been added/edited and are engaged when a knowledge document to set to publish by the author. What is t...
Resolved! Exclude some groups from SLA notification
We have a requirement to exclude some Assignment Groups from receiving SLA warning and SLA breach notification.Not all groups here have SLA defined so we need to exclude those from receiving the notifications.Tried with this condition in the "When to...
Resolved! How to allow the CAB workbench to be visible by users without a role
We have begun implementing the CAB workbench to use for our weekly CAB meeting and have run into a roadblock with access. It seem that the CAB workbench portal is designed to be used exclusively by itil users. We regularly invite our business users t...
Edit Embedded List View and Make Fields Mandatory
We want to provide a user friendly UI to create implementation task (custom object) on change record. So far, we are happy about the embedded list layout and function, and user can easily document the implementation task. However, when the task needs...
