Hello There, On incident form i have a requirement like once state is changed from "Resolved" to "Assigned to" have to ask for confirmation "Do you really want to re-open incident" and after clicking ok , comments should be mandatory and should s...
Hi Experts, I need help in the following case. The field invoice_address is a reference field to the table x_addressen. In the table x_addressen is the field key. A example key is: BKH-1-2 Than I have the field Group Company (it’s a mandatory field)...
Is it possible to provide a Guided Tour on a specific Service Catalog item? If so, how do I do that? I tried looking in the docs, but I couldn't find anything for that. It seems it has to be tied to a specific list view or other type of page. As usua...
Hi, I have a field with 3 choices and 6 more fileds and if i select first choice 4 fields should be visible with some name the field name should be changed and if i select second choice and only 2 fileds should be visible with name changing.How ca...
I used this script from a previous thread. But when I click the button it doesn't copy the board. I currently have it on the form view of an already created VTB but it doesnt work. https://community.servicenow.com/community?id=community_question&sys...
ServiceNow is kind of a rockstar in the Service Management world. ServiceNow has been touted as the "fastest growing Company with more than USD 1 billion in revenue," as its 2016 sales shot up 38% to USD 1.4 billion. Nearly 1 in 5 companies surveyed ...
Hello Community, I have the following problem with group email functionality. As I understand it, when this option is enabled and group inbox is filled with an email, all kind of notifications should go to this inbox rather than to each individual ...
Hello Experts, Servicenow uses system user to run workflows. is it possible to use any specific user (other than system user) to run workflows ? Looking forward for your response. thanks in advance. Thank You, Manish
How do I add a count widget to my dashboard, like '10 Open tickets"
I have a secondary field within my service ticket called "account number". I have a request to prefix this number with the a field already on the form "branch number". ie. "Branch numberAccount Number". I tried creating a prefix for the field but i...
Hi guys I have a small issue - maybe you can help me..I need an email scripts the will redirect the user (enduser or itil) to the correct place (Service Portal or backend)Therefore I made 2 versions of the email-script "incident_take_me_to_the_incide...
I am looking to get some more information from people that use the Stockroom. I looking in to seeing if the Inventory/stockrooms would fit for our company and I had a couple of questions. 1. Are items added to the stockroom thru the stockroom in S...
Hi, We just upgraded to New York and some of my users are not able to see the Export UI Context Menu option when they are viewing a specific record (i.e. change). This option was available in the previous version (Kingston). I've checked the UI Co...
Hello all, I have Reference variable on a catalog item that is displaying "No matches found" for my Service Portal users. The Reference is to cmdb_ci_service. My goal is to allow users to select the service they are having an issue with. I then use t...
Hello Team,I noticed that the users are adding comments on tickets that are in closed status . From what I know, the OOB functionality of sending "please reopen <ticket number>" would open the ticket. But in this case, the ticket is still in closed s...
