I am trying to archive all of our incidents and the archive rules will not allow me to do so because we had to restore all of them because we forgot a crucial step in our archiving process. I was able to restore all of the records through a script,...
We had a question posed to us regarding emails send from a record.Is it possible for Servicenow to adjust header so all emails sent are withing the same thread?Here's the wording used."Please add threading headers to the IM update e-mails. These ar...
I was trying to use a scheduled job to create a change ticket, if I want to set the work start / work end field to a specific time, what's the equivalent of javascript:gs.minutesAgoStart when I translate It to a script using the scheduled job? The th...
Good afternoon, I have set up assignment rules for tickets to be routed to specific users based on their location and group membership. I was asked to 2 users to this assignment rule, but I do not see a space for more than one user. Is ther...
For this example, when a user has ordered an item from the catalogue on ESS, 1 sc_request record and 1 sc_req_item record is created. Both records have a due_date field that is auto populated with a date 30 days from creating the request. I want...
Hello All, I have a requirement to show and force attachment for certain request types. When the request type is change to options which do not enforcean attachment, how can I remove the already uploaded attachment from the catalog item view?I have t...
Hi,I have been figuring out how to debug REST services. I came across below link and followed instructions:https://developer.servicenow.com/app.do#!/document/content/app_store_doc_rest_integrate_fuji_r_DebuggingRESTQueriesI already set the property m...
Geneva Patch 6. Using item designer with catalog client scriptsHave a catalog item consisting of 2 sections. Need to hide one of the sections. It is labelled 'Deploy and Recovery'I have tried using the following in a catalogue client script.g_for...
Recently a consultant changed the label of a Task table field in our environment, rather than using a Dictionary Override. What's the best way to revert that change?My process typically is to navigate to the record in question, click the previous ent...
I have a record producer where I can see the contextual search based on knowledge articles. When I am clicking on "TRY IT" and giving a value to a certain field the related Knowledge articles.But when I am going to add that record producer in portal ...
We have SCCM integration configured and its working great for computers and laptops. I am trying to verify the information that is coming in for the servers and running into issues. The servers themselves are coming in. I see the names and some...
Hi Everyone,This is driving me crazy being unable to figure this out so hopefully someone has come across this before and can point me in the right directionWe have enabled the SLA Contract Add-on plugin within our environment so we can utilise a ser...
Is there a way to prevent a choice list from defaulting to the first item in the list?
Hello,I am reviewing baseline functionality in my developer's instance, and comparing to what we have in our instance. In the Service Catalog, under "Can We Help You", there is Report a Defect and Create an Incident. Other than the type of ticket...
How does ServiceNow software asset management support Software Identification (SWID) Tags? I searched docs.servicenow.com and surprisingly got no hits.
