Resolved! Unable to edit a Workflow checked out by me, anybody else experience this?
Started seeing this after we upgraded to Madrid, has anyone else experienced this? Bug maybe? Is there a fix?
Forum Posts
Resolved! Missing sn_change_write OOTB
We have Change Management activated and I need to grant some people the ability to submit changes, but not provide them a full ITIL role. I see in the product documentation I should be able to do this with the sn_change_write role, but we do not hav...
How can you populate the Incident Resolution Code list depending on Subcategory?
I would like to only show a list of resolution codes specific to the subcategory selected. Most subcategories can use the list of codes already defined. However, there are certain subcategories where these choices make little sense, so they need thei...
Resolved! Hide a catalog item from Service Portal/CMS but do not disable from being used.
Hello,I would like to hide a catalog item from the Service Portal/CMS but I do not want to disable from being used. I have another Catalog item (parent) that uses/calls a Child catalog item. So I don't want the child catalog item to be selectable...
Resolved! Catalog Requested Item workflow not waiting for end of Service Catalog Request
Mystery anyone? i'm troubleshooting an issue with our service catalog, specifically an Order Guide. My understanding: Service Catalog Request workflow should End before the Service Catalog ITEM request workflow begins, is this accurate? Somehow I o...
Resolved! Creating an SCTASK from RITM
I created a basic catalog item without a workflow since I don't need one. When I submitted the form from the Service Portal, the data is passed into the record within the Now Platform UI correctly. I see that an REQ and RITM is created but not the SC...
Why do SP use Angular JS ? Angular 2 or 8 any any compatibility issues for SNOW with SP design ?.
Do SNOW will get to use Angular 2+ versions in the future . When Angure 2... 8 versions are out in the market , Why the SP is designed with Angular JS. any reason. Just for the information
Resolved! Changing Variable Set type from Single row to Multi row
Hello, I have few Variable Sets already created with multiple variables and I realized I need to change the type of theseVariable Sets from Single row to Multi row. Do you think guys that it's safe to do that via background script? Because the Type...
Resolved! Whenever work notes / comments changes on the incident, it should get copied to all associated incident tasks. Also when work notes of incident task changes it should get copied to the incident. Also no notification should trigger during this activit
Hi All, We have below requirement: Whenever work notes / additional comments changes on the incident, it should get copied to all associated active incident tasks. Also when work notes of incident task changes it should get copied to the incident w...
Resolved! How to create recurring service request from service catalog or template?
Hi I'm creating a scheduled task which will generate a pref-filled service request (Request, Request Item and Catalog Task). I know how to setup the schedule but I'm having trouble generating all three task and have them linked to each other. I tried...
Is it possible to modify the SNcSerialNumber script to take the chassis serial number as the default instead of the baseboard serial number when new CI's are created via ServiceNow Discovery?
Hi - is it possible to modify the SNcSerialNumber script to take the chassis serial number as the default instead of the baseboard serial number when new CI's are created via ServiceNow Discovery? We have just started to use Discovery, and whilst it ...
Resolved! How to cancel the RITM, when one of its task is close cancelled?
I need to close the whole RITM and tasks when one of its tasks assigned to a specific group is close canceled. Please put up your suggestions here.
action.setRedirectURL not working in Workspace in "on insert" UI action
Good day all, We recently upgraded from Madrid to Orlando and are now experiencing some strange behavior on the setRedirectURL not actually redirecting. Situation: UI action available on insert (of a case (sn_customerservice_case). Creates an inciden...
Resolved! How to hide annotation on incident form
Hi Team, I am trying to hide one annotation(information) on the incident form based on one condition . Condition: when assignment group is service desk i want to show annotation and when assignment group is not "ServiceDesk "i don't want to show that...
Resolved! "return false;" not working onSubmit
I am using the below script for onSubmit. The If condition gets passed through and am getting the error message "This page is restricted to employees only." But, the ticket gets submitted. Return false is not working. function onSubmit() { var user...
