We are just configuring Service Now and going live in the next month, I am being told that Parent/Child feature in Incident Management is ONLY to be used if we are not implementing Problem Management. I am being advised that because I am implementing...
var gr = new GlideAggregate('sn_hr_core_task');gr.addEncodedQuery("active=true^parent=" + current.parent); gr.addAggregate('COUNT');
Hello, Is there a way to suppress email notifications for the person updating a record? For example, if I am on the Watch List for a Incident and I post a Work Note, I know I just made an update, is there a way to suppress the email notification only...
Hello,Is it possible to call a Mail Script out of another Mail Script?Let's say I want to execute a Mail Script based on the calculation of another Mail script and I want it to be executed only at specific conditions. I am not able to do this decisio...
Hey guys! I am working on a workflow and getting close to be completed. I have a catalog item with about 8 variables. I need to send a notification based on response to one of the variables. If variables.type_of_request = CIP then send notificati...
I am working on the Kingston version. While for building a Catalog Item under a UI policy, Can I apply action on two or more Label variables? I have tried however 1 label variable is being displayed outside of the UI policy criteria. Means, its getti...
Hi All, I have created one custom table but i forgot to capture field labels of all fields in the update set could any one please suggest how to capture "field labels" for existing table. @ And also is it possible to take field labels,dictionaries,...
I would like to add several timezones to be used in SLA Definitions. Where do I add these and how do I define the offset (e.g. GMT+2)? Here is the list I want to create:1) America/Sao_Paulo2) Europe/Prague3) Australia/Sydney4) Europe/Bucharest5) Amer...
I am creating several SLA/OLAs. My instance TimeZone is set to GMT. I have a global servicedesk scenario where users can be in any given Timezone. However, the support teams are only measured against SLAs for where they operate. So for example, if t...
Hi Community, on a story form i have a defect field what i need is when ever a defect is added to story it should appear on story related list . any idea how to achieve this. Thanks.
Hi All, I want to hide the inactive users before it moves to the approval section. for example if the user is inactive in snow,we want to hide the user in the change request approval section and service request approval section. How can i acheive th...
By default ALL of our incidents need to have an assignment group from our front line support. They cannot go out into the 'ether' so our Assignment Rules do not run. Is there a way around this?For example,If John from Ohio calls into or front line ...
We are getting ready to move to ServiceNow and I have a need to parse existing template emails that were creating tickets in Remedy until we can implement integration with the older system. The email body contains information formatted in the followi...
Hi, I need to be able to show in a table the assignment groups each incident went through from start to finish. I think I am close but just can't seem to get it nailed. I keep getting the value other team agent and I just want it to list out all the ...
Hello! I have an onSubmit client script that prevents a user from submitting the catalog item without an attachment, but is there a way to require a minimum file size? Before they can submit this catalog item in the portal I want it to make sure they...
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