Resolved! service portal
Hi how can we communicate between two widgets in servicenow portal , I need it for my portal task .
Forum Posts
Resolved! how to create UI PAGE and ui action button
h ow to create new UI page , i want script , and how to create UI action button also , please help me on this thanks
How Monitors are to be configured
Hi All, In our organization, we are NOT able to discover monitors using Discovery. Hence we need to upload information manually. However, the default Monitor product category does not have an associated CI class. It only has an Asset class = Har...
Resolved! Catalog Item Variables - ACL
Hi all, I have designed a catalog item. There is a variable called "Transcript" in the item. I want to restrict that field to the users of some group. Like, say i dont want to give access to edit that field to the users of some group. So is there any...
Best practices and guidance on how to tag knowledge articles and improve search results to be more refined.
Hi, Would like to understand what are the best practices and guidance on how to tag knowledge articles and improve search results to be more refined. Thank you
Resolved! Hi, How to learn easily jelly script for serviceNow
Hi, guys please help me for jelly script. And I searched but not available videous and content.
Insert multiple value in glide list type
Hello All,, We have created a custom table and added approver field as glide_list.We have added mutliple user over there. Now one of the user leave company now.He was the approver for 78 records.How can I replace with new approver name?
Resolved! Dotwalk from task table to child table fields ex. (change_request)
Hi Everyone, Is it possible to dotwalk from task table to change_request table. Example: I have a field called Parent Record which is referenced to task table so that i can select a record from Incident, Problem, Change and etc. Problem is, when i tr...
Change management - Risk Assessment Weighted score - whats wrong?
Hello Community, I have a very hard time understanding how the risk assessment in Change Management is working, My client wants to use a weighted score method, i.e. some question will be more important than others. At first glance this fits perfectly...
Resolved! How to use variable to update Assigned to on RITM?
We are creating a catalog item for our Service Desk to generate General IT Requests. Sometimes they will be assigned to a different group, sometimes they will assign it to themselves and consider it completed (think first call resolution). The catal...
Acknowledge button in email notifications
I have been trying to make an acknowledge link similar to the approval/disapproval link for change requests that I believe is the default in ServiceNow. I saw the "On-Call: Assign by Acknowledgement "and "Update Approval Request" that an email is sen...
Resolved! Many to Many on same table?
Hello All, I've been put to the task of trying to create a Many-to-many relationship on the Change Request table. We sort of have it working but not to our liking. We created another table to associate the changes with each other. but if you go on o...
Resolved! How to get the sys_id of the current form which is not yet submitted in portal?
Hi Team, I am submitting a new record to a custom table on the portal, before submit I need to check if there are any attachments added to the form. I am using an onSubmit client script for this but when I try to query the sys_attachment table, I don...
Setting default answers for Surveys
Hi there, I've been browsing the community for answers to setting default answers for survey question and yet to find an answer that works. I have the below survey and want to set a default answer for the first 4 question: I've gone into the assessm...
Resolved! How to insert a hyperlink to a KB article in comments using a template?
How can I format url's in comments through applying a template that makes the url an active hyperlink? I have tried simply including the full url and bracketing the url in [code][/code] but it applies as plain text. Examples: https://cardno.service-...
