Hi All , I am trying to create incident through inbound email action , If user is not present it has to populate guest user which is hard coding in script. but it is not working. Please see script below. let me know what is the issue here var ...
HI All, My requirement is to push opened by "Director" approval for a catalog item. So here what i want to do is to check opened by manager title if his title is manager skip then again check for his manager if title is Director than ask for appro...
Hello Everyone! My requirement is to make the Risk Assessment fields read only when the change request state is Authorize, Waiting to Deploy, In Progress, Review, and Closed. The Risk Assessment should be editable in Draft and Assess which it is alre...
Hi Guru's,I have a requirement to add date field in the Manage attachment dialogue box in order to know when that attachment was added in the dialog box. How to achieve this?Regards,Arpit Taneja
Good day everyone, Can anyone explain me the meaning of parent.sys_id and sys_id which we write as the second parameter in the addQuery(). and when do we use this ? Thanks Kevin
Hi, How to do "Only assignment group members can edit the respective incident. For all other users incident should be readonly. please explain me step by step process. Regards,
I'm experiencing some strange behavior. I have 2 tables (both extended from the Task table.Table 1) RequirementTable 2) Requirement TasksTable 1 is the parent of Table 2 and I am currently making a report on Table 2 (Requirement Tasks). I want to a...
Hi folks, I've created an Update Set in TEST, created some catalogue items and noticed later that I had created them in the incorrect application. How do I move the update set I've created into a different application so that I don't have to re-do m...
HI All, Could you please help me with below script. My requirement is that in table transform map I do have have one field called "Device type" and the data is for Device type is router, switch, firewall etc. So now my requirement is I would like to ...
Hi All, I have a script include which runs every time when the new change request is created. But I couldn't find where it is called from. I have checked in client scripts, business rules, UI action and catalog client scripts. Can you please let me ...
I have a simple Catalog UI Policy (fields are hidden if a particular value is selected in a dropdown box) that is not working on the Service Portal. When the Requested Item is created the Catalog UI Policy works properly if an ITIL user triggers it. ...
I have been asked by leadership to rename one of our incident categories. I'm having a hard time figuring out how. Guidance will be appreciated . . . . .
Hi I am trying to integrate SAP Solution Manager with Service now. I am getting the issues below when testing the SOAP connection. java.net.ConnectException: Connection refused (Connection refused) when posting to link org.apache.commons.httpclient.C...
Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?
I am attempting to create an email script that will set the font for comments and work notes from change requests in an email notification. The script below will add the comments but it will not set the font. Would really appreciate any assistance wi...
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