In one of our workflows, we have a task and then an approval. I need help copying the attachment from the task to the approval so the attachment gets included in the approval email. Can anyone help me with the script?
Hi, How to get my all groups in scoped application. I am getting error below Server JavaScript error Cannot find function getMyGroups in object com.glide.script.fencing.ScopedUser@1ac4a90. I am writing an encoded query to get my group is there any ...
Currently there is an out of the box scheduled job that runs every morning at 2:00 AM that recalculates availability for the past day. We've recently made some changes to the schedules that are utilized by our Service Commitments, and need to recalcu...
A particular ITIL user is not able to export reports/lists. He is able to build, run and get the report until the dialog box that says Download.Once clicked on download, the page turns white and redirecting to https://xxx.service-now.com/sys_attachme...
Does anyone know how to add Proposed changes to a Change Request? The docs show to add them in a Proposed change section / fields, but I do not see that section or fields anywhere on the form.
Hi team, I am trying to build a trigger for the 'Close condition' for a Response SLA. Close Condition is.. Assigned to is not empty & a Customer-Visible work-note entry is made (i.e. Additional Comment (Customer Visible) work-note entry). i.e. The SL...
Good morning, Several of my itil users have noticed that if a Incident ticket is created and submitted with one caller and the caller needs to be changed later it is not possible. How do we fix this issue? karen
On the legacy ootb email template= request.itil.approve.role -used for our catalog Request (vs requested items) approvals, the usage of ${requested_for} works to pull this into the notification email. however, for approval requests of a Requested ...
I created a survey, added a bunch of users (via a group), and saved, and then Published. According to the documentation (link), "When you publish a survey, the system sends email notifications to the recipients and to their managers.", and also disp...
Hi everybody, We have changed our banner, and we want to move the text "How can we help?" to the left and reduce the search field and move it to the left too. Thanks a lot, Eric.
When do Catalog Request Item Metrics get updated and by which job? Can we run it on demand? Thanks
There is an out of the box role called incident_manager - I need to know what capabilities this role offers beyond normal ITIL capabilities. I've never used it for anything and can't find anything anywhere that really explains differences. ServiceNo...
Working on a project to create a catalog item and associated workflow for Software Decision Analysis and the request is that I not have any approvals and the word approval not appear on the request ticket in Service Portal. This is a reflection of th...
HI All, We have a requirement to create multiple RITM's when request is created. I have written below code in workflow to create 2 RITM's and they are successfully getting created. Now my issue is with the variables are not getting copied on New RITM...
Hi All, For our current client, we have changed the OOTB state values of problem from 1-Open, 2-Known Error, 3- Pending Change, 4-Closed/Resolved to 101-New, 102-Assess, 103-RCA, 104-Fix in Progress, 106-Resolved and added a new state 107-Closed. We ...
