I made an ATF test where I submit the incident with a Record Producer and use the 'Validate Outbound Email Generated by Notification' test to see if the notification has been sent to the user. As a Source Notification I take document_id submitted fro...
What is the difference between cmdb and cmdb_ci. The definitions in docs dint help me to understand. Looking forward with examples. Cheers NK
Hi, I am looking to activate 'IntegrationHub ETL' but its not found anywhere. https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/concept/integrationhub-etl.html#integrationhub-etl
Hello Experts can you help me out on Glide session concept/api with some example of getClientData() and putClientData()?
What should be done to make risk assessment mandatory before triggering approvals?
Hello Everyone, I have a business scenario where if i create an incident in InstanceA, it should create an incident in InstanceB. Also, any updates made to an incident in InstanceA should also reflect in InstanceB. I have configured a REST message an...
While searching with the keyword on KB through the service portal if the word is available in the article body still showing this result. as i checked the contextual search configuration for KB and the field is added only the short description still ...
Hi All, I am working on ‘Service Catalog’ to order ‘Hardware’ (Laptop, Headset…etc) via referring “Hardware Model” table. On the catalog form I have a field “location” which is populated from table “cmn_location”. I want dropdown field should be popu...
I am using deleteMultiple() command in a fix script to delete unwanted records. I have nearly 200 K records in Group Member table which I don't need. I created a fix script. The Fix Script takes forever to complete. On an average it is deleting 1000 ...
Can anyone help me to create a report that gives the list of incidents 'transferred' from my team queue to other queues ?
I am a brand new admin with very little ServiceNow experience. However, I am trying to create a touch report for all incidents, tasks, and problems touched by the assignment group, Solution Center. As I want a record of everything touched by them reg...
we have created one record producer which will give the ability to user to create incident from the Portal. while opening that record producer it is taking much long time. but eventually it will open after long time like 2 minutes. is there any thing...
I have a request from my manager to get the assignment group for incident to only show the assignment group's parent assignment group for certain roles. I have a script include: function myGroupFilter() { if (gr.userHasRole('itil_limited')) ...
Right now attachments that come in on a RITM do not get sent over to the catalog task item that gets created. Is there a way to move it from the RITM to the sc_task that gets created easily with flow designer? I know Flow designer has a move attachme...
Hey, So I want to Auto-Populate the Location of a User based on the User's name that I input. When I Select a User in the "Requested For" reference variable field, I want the Location to Auto-Populate to whatever that User's location is. The Referenc...
