Hi There, I have written Before Query Business Rule on Incident table to sort 'caller_id' field for list view. It is working fine but I want this code should only execute for related list. For Example: Shorting should only apply to related list recor...
Hello community,I have an inbound action that creates a request,ritm and task but I can't get the attachment from the trigger email to attach to the req, ritm or task (like it works for an incident inbound action). How can I determine why the attachm...
Hi All, I want to add the catalog item name field in the sc_request form. I have tried but it is not working. Can anyone give me a solution?
We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the ad...
Need some help for Cataog setup.1. I need to send manual approval by Email and change the RITM state to Pending. Can i change the stage as well(via script and not in workflow) ?2. I have a catalog task via workflow but user can create manual task. I ...
I would like to change the green color on the process flow formatter to red for an specific value. Has anyone come across this yet?Thanks,Marcelo R. S. CorreiaPrincipal Business ConsultantEMC Corporation
Configure REST API to receive account details
We are setting up Contracts for the first time, and want the ability to tie each PO to a Contract, but the Contract field on the PO is filtered to only show Contracts that are the model of Purchase Order. Why is that filter there? Is there a reason w...
Hi All, I want to add Header text as like Footer text in the PDF generator template, How can I do this as below screenshot Thanks
At the bottom of surveys there is 'Submit', 'Save', and 'Cancel' and I want to remove the 'Save' button.Thanks!
Hello experts, I have a requirement to integrate Oracle Enterprise Manager to Service now for auto ticketing . When a ticket is created in OEM automatically incident must automatically get created in snow same for update. I did all the research read ...
Hi, all the experts of the servicenow, I just want to confirm the right way of transferring the update sets. Could you tell me both of the answers? Q1) Is it better to merge the completed update sets on the dev instance before retrieving the update s...
Dear Experts, can someone help me with below situation/script for the same. we have one choice field on change form with Yes/No options , we are looking this to set to "Yes" if someone relates record i.e incident(one or more) in "Incidents Caused By ...
Reports Tickets created on last week days (should count from Saturday to friday not sunday to Saturday)
We have an ask to delete or retire asset records for virtual machines that have been accidentally created over some time. We need to delete or retire over 4000 records without affecting the corresponding virtual server CI. I know you can "delete asse...
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