PDF extract of published workflow
Hi All, Is there an option to extract a published workflow in PDF format. Please let me know. Regards, Sreedhar
Forum Posts
SAVE button on report is grayed out
Hello All, I created a report and shared it to everyone with ITIL role. But when I impersonated any ITIL user, I see SAVE button is grayed out. Is there a way to provide them update access as well. Thanks, Pooja
Resolved! Need Background script for changing a field value
Hi Team, Good Day!! I need a background script for changing a field (Task type) value (from Test to Post-Work). We dont have field value in numbers as like in Incident.Attached the screenshots. Please check . the script is not working as it takes ...
Resolved! WHY WORK NOTES ARE VISIBLE TO THE END USER?
Is there a reason work notes are visible to the end-user? How can we fix this on our end? We only want the stores to receive the additional comments not the internal work notes.
Resolved! Difference between order guide and catalog item.
Hi Team, I would like to understand the difference between Catalog item and Order guide. Thanks, Anand Kumar.
Resolved! How to pass dynamically populated checkbox input to Server side script in portal?
I am querying the sys_choice table to get the list of all the categories in the Server side script and passing those values in an array to the HTML side. I am creating check boxes for each categories. Below is my HTML side code: <div><!-- your widget...
How to export a Knowledge article to pdf through scripting?
Hi, I need to add a UI action "Send email" in the kb_knowledge table. On click of the UI action, a pop up should display asking for an email address. On entering the email address, it should export the knowledge article to pdf and send an email as an...
post ui action interview questions ?
post UI action interview questions?
Can you let me know execution order of Business rule,Ui policy,Client script,work flow and ACL.
Can you let me know execution order of Business rule,Ui policy,Client script,work flow and ACL ?which will execute first
Where Clause in Database View
Hello All, I have a field "major incident state" present on two tables (not sure if this affects anything but the Element name on Incident table for this field is "major_incident_state" while on the custom table its "u_major_incident_state". Need hel...
Resolved! How to populate assignment group based on assigned to field on change_request ?
Need to populate all assignment groups based on assigned to on change_request form.I tried overriding assignment_group and setting dependent value assigned_to but not working. Need more suggestions on this.
Use GlideAggregate Function to identify - MIN,MAX and COUNT
Hi Team, I'm trying to writing script to find Min and Max value using below script. The below script showing the output as Minimum Value: 1Maximum Value: 1 When I'm using while loop instead If getting below output. Minimum Value: 1Maximum Value: 1Min...
Fields on Task Table
Hey Guys I was checking Task Table going to all the tables in system. When I clicked on "Task" , in the right side of window, all the fields associated with Task table came up. Could you please let me know why there is different signs in front of d...
Resolved! OnCall calendar rotation: Daily OnCall + Weekend
Looking for some help in how to effectively set up a 4 person On-call rotation where the same person is on-call the same day of the week, Monday - Thursday. Then the weekend (Fri-Mon am) is a rotation. Something like this: Person A - always on-call...
Resolved! Repeat incidents
On our record producer for Incidents we have a reference field where a user can choose from their closed incidents. It is using an advanced reference qualifier that is showing as javascript:getCallerClosedIncidents(). This was not working and was...
