What is meant by masking and unmasking in ACL configuration window?
What is meant by masking and unmasking in ACL configuration window?
Forum Posts
Resolved! Delivery Information and Special instructions
dumb question: on the two step popup for Service Catalog requests (in this case from Service Portal) there are a few fields available to be edited: Requested For, Delivery Information and Special instructions. where does Delivery Information ...
Resolved! How to make Reject comments mandatory for approval records in service portal
Hi All, We have a requirement to make reject comments mandatory in Service portal. In Approvals page(below screen shot) when user clicks on Reject button it should popup a window to capture reject reason/comments. Please let me know if there is any ...
Resolved! ReferenceError: task is not defined
I'm learning atf in snow . I created a atf test for iPhone 6s catalog in my personal instance .The test fails with the reference error while testing opening catalog task . Anyone faced the same issue and please provide solution to solve this issue. ...
How to add sequential approval to Change Request
Currently in my PDI Change Manager is to add an additional approval in the Assess state once the change moves to Authorize state the approvals should be set sequentially as follows 1. Technician Approval - Is there a way to have all those assigned wi...
Resolved! How to add a new font or import font into servicenow
Hi, How to add a new font or import font into servicenow?? Bascially under notifications..we want to select new Font. Thanks, Vaishnavi
Restricting a related list
I have a related list on the Incident form that shows all the active incidents for the same company. This is for an MSP, and the list can be very long. I currently restrict the list to those created within the last 7 days, but I would like to restric...
Resolved! How to change to "Default" view by default
Hi All, How do i make the screenshot below "Default View" by default? I changed the view name in the module but nothing changed. Thanks for your help.
Resolved! Calling a workflow from Flow Designer but workflow is not showing up in the search field
I am trying to call a workflow from a Flow Designer flow logic. However the workflow I want to call is not showing up in the search field. I've done this once before and it worked fine... Thoughts?
Resolved! Remove attachment from a change request
Hello All, I am having difficulties removing iCalendar attachments from a Change Request. I am aware of community post: Removing attachments using GlideSysAttachment I may be using this wrong in a business rule. var attach = new GlideSysAttachment();...
Resolved! Relating Requested Items To Change Requests
Is there a way to relate one requested item to multiple change requests? Currently I can relate one requested item to a change, however, when I relate the same requested item to another change it removes the link to the old change and only shows the ...
Anyone tried to extend the Asset Hardware table (alm_hardware)??
Has anyone tried to extend the asset hardware table? If so what where your reason?
Resolved! Form layout not showing fields
Hi All,Form layout is not showing any fields & sections in table though they are present in dictionary and showing additional section called 'label' which is not created by me.This has happened after we tried to configure form. I tried to revert the ...
Resolved! Agent Workspace Chat says "No Chat Agents Currently Available" in Madrid
Dear All, I wanted to test the Agent Workspace Chat (Inbox) but couldn't make it work, it says "No Chat Agents Currently Available". I have checked all the relevant Community posts and docs on ServiceNow and made all the changes. My admin and ITIL us...
Multiple UI policies on same variables - how do I combine policies with opposite effect on same variable?
For both ui policies, there are two variables that show. One variable however, is visible on one ui policy and not visible on the other. How can I combine these policies. Please see screenshots.
