Populate Short Description Field On Incident Form
Hi Guys,I want to populate some text filled in Short Description Field on Incident Form for a particular user.Let me know how to achieve this through client script
Forum Posts
Resolved! Left justifying value on integer field
I have an integer field that is displaying value to right end, I tried to add style but it only shows up left justified in the list view. How can I have it displayed on the form also left justified?Thanks
Resolved! Inbound REST API to trigger a workflow (How To)?
I have an inbound REST API call that sends my instance a user_id. This should start a workflow that will perform several actions. What is the best way to initiate this? Do I create an event? How do I get the user name information into the workflow?
Incident fields are not visible?
Good afternoon, Recently, I replaced the Category/Subcategory fields with Business Services/Service Offerings on the Incident form. However, most other people cannot see these fields on the Incident form - only admins and those with a particular PMO ...
Resolved! How to delay a survey-trigger
Hi So i am trying to delay a survey for 5 days going out. In dev i'm setting it up to delay 10 min. It's not working. When i am adding Closed - relative - on or before - 10 - min - ago It stops working (it works with out, and it is sending the s...
Resolved! Email Script with .hasRole() always evaulating 'true'
Hello,I'm working on an email script that should include a link to the incident ticket if the user role is 'itil' and if anything else they'll be directed to the ESS portal.My if/else statement is working. But for some reason .hasRole is always 'true...
Resolved! How can I make the priority field editable in the incident form?
Hello, Greetings, By default, the priority field is read only in the incident form but I would like a certain role, to be able to modify the Priority, do you have any suggestions? Thank you!
I need Real time scenarios for Scripting (client side Server Side ) part and Service Catalog management.
Hi all, I need real time scenarios and Requirement for preparing Interview as Service now Developer. Please Kindly guide me in the scripting , workflows and Service catalog Management. Thanks Adinarayana
Resolved! Edit button list collector reference
Hi, I have a related list present on a custom table and I have configured an 'Edit' button on this related list. My query is regarding the list collector that a user will see when clicked on this 'Edit' button. Currently the 'Edit' option on related ...
Resolved! How to remove options from communication section of Major Incident Workbench ?
Hi, I need to remove two options from communication section of Major Incident Workbench as highlighted in below screen shot, but I don't see any option to do that. Thanks, Kamlesh
Resolved! How to fix slow running UI Action?
Hello, I have a UI Action(related link) which was built on cmdb_hardware table to take care of duplicates. This UI Action is available on each CI in the hardware table. This UI Action checks for tickets, tasks etc and performs it's action. The issue...
Resolved! 'container end' variable
Hi, I observed while creating a variable of type "container end", 'Name' and 'Question' fields are not appearing on the form. But after i create one, i can see in the list view the Name is set (as formatter) and Question field value is empty and they...
Owners of Dashboard
Hi All, I have created dashboard with 5-7 reports (bar chart) and I am the primary owner of this dashboard. I want to add 3 more people as a secondary owner. They should have Edit, View access. so what steps I need to take to do this? PS-I tried shar...
Problem task should be closed before problem record closure
Hi,In problem management, when I close the problem record the associated problem task should get closed, if not it should throw an error message and abort the action....It is working fine for me but the state changes to closed, throwing an error mess...
Reference Field View on Service Portal
Hi All,Reference variable field on Service Portal looks different than normal view. On Service Portal,it comes like a Drop down and the search icon not redirecting to the Table list.I need the view for Reference variable same as in the normal catalog...
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