Forum Posts
Resolved! Retrieve comments for current approval in mail script
Hi guys,I'm still learning ServiceNow, so be gentle. I'm working on a workflow notification for Change Request that sends to the Requested By upon rejection and want to include the comments from the users that rejected it in the email notification. I...
Resolved! Asset-CI mappings
Hi-I have some questions about field mappings between the asset and CI tables. Our managers want custom choices in the hardware status dropdown (in CI), and in turn want those mapped to the asset table correctly. The choices I can modify, however...
Update multiple tickets
Hi all,Do you know please if it's possible (and how) to write an update once which writes to multiple cases/incidents? In the list view there are tick boxes to the left of the case/incident number but when ticked there doesn't appear to be anything...
Exclude a table from global UI action
I have a global UI action called 'REJECT' on sysapproval_approver table (for List context menu). I want to exclude 'sc_req_item' table from it as I don't want the users to approve RITM within context menu. What condition do I need to include in this ...
How to create a radio button type field in table?
I want to create a field which is of radio button type of genderlike the two radio button are male and female.I tried but I couldn't find a multiple choice in variable type in table column?
Request Fulfillment questions
I'm fairly new to ServiceNow and don't have any experience with Request Fulfillment and Service Catalog in ServiceNow. Here are my questions:1) Concerning Request Fulfillment: a. I don't see a separate Request Fulfillment module in ServiceNow, why ...
Category/Subcategory dependency not working in the Service Portal
Hi folks! How are you? So. I need to create the dependency between category and subcategory. It works on the back end but not in the Service Portal. The data is pulling in but it's not filtering the subcategory. I read an article that mentions how so...
ServiceNow Integration with Drupal Search
Hello,We have a Drupal instance set up for our intranet and we have ServiceNow for our Service Catalog.We want to be able to use Drupal to search the contents of the Service Catalog and Knowledgebase, display the results in Drupal and allow the user ...
Resolved! Add new icons to favorites
We use favorites a lot, but find the list of out of the box icons limited. How can we add new icons to the list?
Resolved! requested items always defaults to self service view
How can I make Self Service - Requested Items default to "default view" rather than "Self Service View"? I can change it to default view but it always defaults back to Self Service.Thank you,Donna Lively
Resolved! revert the change in the update set
by mistake i have migrate my change to UAT instance.how can i back this changes by update set.revert the change applied by commited the update set
Resolved! Workflow is not triggering when creating Request/RITM/TASK manually through Script Include. What variable/value should I set on RITM, so the workflow is triggered?
This is creating Request, Request Item and Task. Request Item is binded to a Catalog Item. But not sure what to set in RITM (stage?? or anything else??), so that it will later trigger workflow. As currently I am closing the Task but it is not closing...
Resolved! Outbound Rest Message Error: Error constructing REST Message/Method
Hello there,i'm trying to call a API at our Customer Portal via the Outbound REST Message.The API at the Portal creates an Folder. It needs 4 parameters which i defined at the "Content" Area in the POST Method.When i running a test with the "test"-Li...
Resolved! Metrics Related List is only on INC records, how to add to other record types?
I have tried many different things to have the Metrics Related List available on different record types, requested items specifically, and also a custom built ADHOC table.1. I've looked at the Metrics relationship and everything looks good there. The...
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