Resolved! what is the actual functioning of retroactive pause in SLA?
what is the need of retroactive pause in SLA when the pause condition are already given. what is the difference between both pause condition and retroactive pause.
Forum Posts
Resolved! What is the best way to validate a date field?
We have a custom date field where we do not want anyone to specify a date at the end of the month - day 29, 30, and 31. I tried a business rule and an "on change" client script, but i guess my coding wasn't good enough. Can anyone help? Thanks! Tyl...
Resolved! Auto-populate Company and Contract when creating incident
Hello, Most of our incidents are opened using SolarWinds integration. We are assigning CI to each Incident and we want to auto-populate CIs Company and Contract fields in the Incident form. I am thinking about Business rule but is it the best way to ...
SLA warning notification
New to SLA. How can I configure SLA warning notifications for a certain percentage 60, 80 etc? Please help, new to this module.
Difference between a Standard Service request and a Generic request
What is the best way to describe the difference between a Standard Service request and a Generic request that lives in the incident module? thank you
service portal background image does not fit to total page
Hello portal designers,I am successful in placing search box with multiple images sliding in background. however, their is a small empty space sits between these images as you see below. Also it gives the look that the image does not fit screen which...
Spaces between checkbox variables
Hi Folks,I have noticed that when you put fields in between check boxes and hide them using a policy it does not render the same look as compared to check boxes without fields in between them.The image below have fields inserted in between each check...
Resolved! Regarding Background Script
Hello, I am writing a Background script but while running, it is showing as Not authorized. what should I do?
How to edit Standard Change Templates?
Hi Guys, I am unable to edit standard change templates directly. I tried tweaking the ACL's on the below tables to no available? - std_change_template - std_change_record_producer Any idea how I can edit the records without going the edition process ...
Is there a way to Import an On-call Calendar from an Excel Spreadsheet
I have a team that has created a fairly complicated formula using excel to create an On-Call schedule. Is there a way to import their on-call schedule from an excel spreadsheet to create their on-call calendar?
Resolved! Can you create a Parent request the same way you can create a parent INC ticket?
Does anyone know how to create a Parent Request that I can attach Child requests to. Much like the way you can create a parent INC. Does this functionality exist for request tickets?
fx_currency_instance
For every currency field in any of the servicenow tables (like alm_asset.cost or pm_project.budget_cost) if multiple currency model is implemented, then we can get the local & global currency values and currency codes from fx_currency_instance table....
I need to set the Priority of Tasks which would be same as RITM priority
When a catalog item is raised, based on some criteria, the priority of RITM gets changed. Now the Tasks are getting generated with default p4. I need to set te Priority of these Tasks to be same as RITM Priority. This is code which i tried using BR...
Coalesce multiple fields in transform map to make updates in the target table through import sets
Hello All, I have a transform map where I need to coalesce two unique fields to check the fields and update the existing records in the target table through the import sets. We are importing data through the import sets and transforming the data thr...
Resolved! how do I rename a standard change template
We just went live this weekend with Service Now Istanbul (patch 6). This seems like a basic question, but I can't seem to find the answer in the Wiki or Docs, or searching this forum. How do I rename a standard change template? I see how to...
