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On Complete Transform Script

Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...

Inbound email action- Reopen incident

Good day, everyone-   I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know.  For the most part, I think I have it but I'm running into t...

Resolved! Client Script to Populate String Field w/ Reference Field Value

We are looking for a way to populate the DisplayValue of a reference field into a string field on the form based on what is selected on another field.  Example...On Incident form, populate a custom Department field (u_department / string type) with t...

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kevinthury by Tera Guru
  • 2653 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to relate a custom Related Links table to its record?

Hi, I'm sorry for such an easy question, but my head seems to switch off after vacation.. What I have: Env: Jakarta1 Custom Table with Custom fieldsThis table has been added to the Relationships to Change RequestSo I added this table to the CR as Rel...

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alexg_ by Giga Contributor
  • 3754 Views
  • 7 replies
  • 1 helpfuls

Resolved! Knowledge Management Subscription

I am trying to implement the Knowledge Management Advanced Plugin so that users can subscribe to knowledge articles. Need information regarding below points:-1. With Out of box functionality can user subscribe to Knowledge base/article only after cli...

Resolved! ACL on work notes

We have a table created by extending the task table we had a requirement to add journal fields(additional comments and work notes) to the table I have created a write ACL one for comments and one for work notes on the new table but the ACL for the wo...

punith3 by Kilo Expert
  • 3397 Views
  • 5 replies
  • 1 helpfuls

Resolved! How can I display a hierarchical locations in one field?

I would like to create a location field in the incident form where people can select the location of the issue. I have populated the location table utilizing the chilled-parent location relationship in the following hierarchy "Cite > Building > Floor...

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salmezy by Giga Contributor
  • 4320 Views
  • 2 replies
  • 4 helpfuls

Net Promoter Surveys with the Survey application

Hi,We have a requirement to use ServiceNow to issue Net Promoter Score (NPS) surveys to our customers.http://www.netpromotersystem.com/about/measuring-your-net-promoter-score.aspxWe'd love to have both parts of the Survey process within ServiceNow:- ...

evanlw by Kilo Contributor
  • 8649 Views
  • 19 replies
  • 3 helpfuls

Resolved! getXMLText in scoped application

Hi Team, am getting XML response in REST Post method. am in scoped application. am not able to fetch the values from the XML response. i have parsed the response. var xmlDoc = new XMLDocument2(); xmlDoc.parseXML(responseBody.toString()); var nodeValu...

Lohith by Giga Expert
  • 1898 Views
  • 3 replies
  • 0 helpfuls

Resolved! Issue in gs.DateDiff() calculations because of Date format issue.

HI All,  Am new to ServiceNow.   I have two date fields A, B. The user will select the A, B is  a calculated field which set the value 90+ days to the date in field A. I have a scheduled job which runs daily and checks the difference between present...

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nikeshnikky by Tera Contributor
  • 5440 Views
  • 2 replies
  • 0 helpfuls

How do you manage audio/visual (A/V) / meeting room equipment?

Hi,How do you manage your audio visual or meeting room equipment such as projectors, screens, conferencing equipment, etc. ?Do you have a new asset class for them, what do you do for their configuration items - do you create a new class or extend? Ju...

baronne by Kilo Contributor
  • 4796 Views
  • 6 replies
  • 2 helpfuls