We have a requirement where a excel sheet needs to be attached when a task is assigned to Service Desk. After browsing articles I tried to upload that excel file to catalog item from where this task will gets generated after approval and was trying t...
I have a Business Rule that sets the Priority to a Sev 3 on incident creation. I need users with a specific role to not be affected by this rule. If someone can help me find the piece I am missing I would appreciate it.
Hi all, I have to know how to specify the sheets in the excel in load data, example i have two sheets which is sheet1 and sheet2 both the sheets contains data, even if i provide 1,2 in the sheet number field i can see only one record is been created ...
Hi All,We have requirement, which says something like this :-There is a Revert To New button, which when clicked the change should move to New state. Now this functionality is working perfect, but there is a mandatory field Conflict Justification, wh...
Greetings- Do you know which servicenow role (non-admin) allows for mass updates on selected tickets? I see that the ITIL role works from the list form view but to manually select 12 tickets at a time based upon updating the category would be cumbe...
My Requirement: I have combined the cmdb_ci_service and sc_cat_item table in to a custom table and i have used that custom table in service portal search source to provide search results from both of the table. when i tried to search, it displays the...
Hello everyone, I am stuck on one issue I have referenced a table on Business Area variable and instead of listing the table records its showing created field as well. I want to get RID off. Thanks in advance.
I want to import data for consumable assets using the Import Sets. The Form references fields from other tables, ie Model.Display Name The Display Name, in my case, is unique to each record. I want to import the Consumables in but the Display Name ...
Is there a way to pull (possibly via a report) all transactions by a user? I found the table syslog_transaction, but it doesn't appear to be easily searched. We need to find out who made a change to some VTBs. We suspect one person, but I can't see...
Hi All,I am trying to create a two way SOAP integration. I need to send the data through ECC queue. Earlier to fuji I used to write something like:-------------------------------------------------------------------------------------------------------...
On a Catalog Item, I have a script to collapse a container onLoad (see below). There is a UI page within the container. Problem is, the + to expand does not show onLoad but if you click the area where the + should be, does expand. The - and + are the...
Hi All, Is it possible to fetch the last recent tagged SLA from each ticket. Each ticket will have few SLA's attached to it but we require only last recent SLA attached to the tickets for reporting purpose.
Hi there, Currently I have a form linked to a record producer. On this form there are several checkboxes, all associated with a different external e-mail address. When any of these checkboxes are "checked off" (value = true), I want to append the r...
We found a comment on the service now documentation that says a user can't reopen a closed incident but can open a new incident which uses the closed incident as source (not sure what that means in practice), by replying to any email about their orig...
what is difference between incident and incident_task? what is the purpose of these tables? both these tables are extended from tasks table but i am not getting the difference of these tables?
