As part of building a UI policy script I need to check if a field is empty. I've tried all sorts of variations on the theme of if (g_form.u_my_field.nil() ) No matter how I configure it, appending the .nil() creates an error in the script. Is there...
My company is trying to get the Activity Due to change from Unknown to show the actual time/Date like it should. How does one go about changing it so that it will stop showing this unknown message. Kind of new to this ServiceNow and so a step by step...
I'm trying to find a way to have a calendar show changes and also show blackout dates. Basically there may be a week where there is extra attention to changes. I'd like some graphical way to represent this on a calendar. I have played with maintenanc...
I have setup a workfor for creating new employees. The "new employee" request is an Item and tasks are created based on the type of employee that is requested. This all works fine using a workflow. I have since added an approval process, which also w...
I need to check on a record if the related list is empty, If it is empty then I want to show a UI action button. How can I accomplish this?
Hi, How to achieve the functionality of accept/reject resolution via email.i.e we will send an email to the user with two links Accept and "reject" and when they click we need to make sure the same is updated like changing the stateof the incident b...
Hi, Im not able to include multiple email addresses in the condition field for the inbound email action script due to length. I need some guidance on creating a script include and calling it in the inbound action condition. script include: function c...
You can use a reference qualifier to restrict the data that is selectable for a reference field. Setting up a simple reference qualifier is quite straight forward, especially if you simply need to filter the results of the referenced field by a stati...
Question regarding editing of 'change request values' after a standard change proposal has been requested.... The current process: User fills out a standard change proposal, then clicks on the 'Request Approval' button.The standard change proposa...
we are confused .please explain the difference between string and string utf-8??
Hi, Has anyone managed to work out a way of making record lists automatically refresh? Our service Desk are asking for this functionality, although currently the only way I'm aware of being able to do it is using a Homepage / Gauge and setting the a...
We have a user, a single for now, who lost visibility to the Work Notes field in a Service Catalog Task (SCTASK) after upgrade to Kingston. He was not part of the test team who tested in DEV/TEST, so he just figured this out in PRD. I could reproduce...
Looking to perform some analytics on SLA breaches and was wondering if there is out of the box functionality or field for fulfillers to indicate SLA breach reason each time a breach occurs. Right now our solution is to create a field on each form.
On Kingston, there is a new ACL and a new Client Script preventing a change request from being changed from Standard to Normal, or Emergency if the Change state is not New. That makes sense for me, but is not the way we work and our Change Mgr wants ...
is there any substitute of getFields in scoped application as it is giving error. Please specify the use . Can getFields can be used in Script Include (Scoped App) .
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