Hi Community, we had a data import during our Asset implementation that created the Asset records without creating the corresponding CI's. This was related to bad mapping on the model information and has since been corrected so all new imports work a...
Hello,I'm looking to better understand how the SLA's elapsed time is so continuously and effeciently updated in the system. Our customer wants to have another field on the SLA update and so I would like to leverage similar functionality.Customer ask:...
So I have some tables on my Catalog Item Description, and when you put in tables on the Edit Catalog Item page it shows up as having dotted lines as the table border. Normally these go away when you Try It or look at it from the Service Portal. Howev...
Hi,I am confused with Global vs private application scope..Why these scopes are really meant for???.. Can we create a global scoped application from STUDIO??...When I am creating a application from STUDIO it is automatically creating Private applicat...
If the user click ok, I want the change to update the state to cancel and active to false. IF they click cancel, it goes back to the change with no updates. This is the script that I have for the cancel UI action but it is not working. Nothing is get...
In the service portal there is a widget out of the box that is Planned maintenance under the systems status tab.I was expecting this to be linked to the change scheduled planned start date and the impacted service CI, but it appears that nothing show...
I am new to ServiceNow, so please forgive me if I am using the wrong terminology.My aim is to do the following:Create a report that shows that users who are responsible for approving each step of a change as it goes through the approval process.Is th...
We have duplicate test record in model names and we need to delete on that, but not able to doing thisBelow error we get itDelete of Test record not allowed because of a reference in record 5czczb within the Base Configuration Item fileDelete of T...
Added macro with label to a record producer. Email option not available out of box. Anyone know how to add? Need to distinguish users with the same name from each other.
Hello Guys,I am going for LDAP integration in service now istanbul, Just wanted to know about best way of it like with mid server or listener or Via orchestration?later on with the time i have to have Password Reset with in mine instance as well . So...
All, I am trying to debug a REST integration, and I can across this ( REST API - ServiceNow Wiki ) article which refers to a glide.rest.debug system property, and when I simply type in system_property.list in our instance expecting to find the gli...
Hi Folks,Good Day!I am unable to locate a ticket (service request) in Service Now, which is created a week back. I have checked in archived tickets and deleted records logs as well. I would really appreciate if someone can give me solution on this.Th...
As a part of IM process, we need to remind a user 2 times before closing an incident. When we use email option available on the incident form it only includes the current text. We wanted to include earlier emails as well and send the email trail to t...
hi,i want to change my section label in a client script after a condition any one knows how to do it ????
Hi All, I have a business rule that copies the planned end time of a task sla into a field called SLA_due on the incident table. this is so I can have a field that shows the sla deadline based on colour. the problem I have is if the task sla planned ...
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