known error state in problem management
Hi,what is the purpose of Known error state in problem management and when we go for known error state?thanks,saravanan
Forum Posts
How to pass relaystate for IdP with SAML2
Hi,I am using SAML2 and I have this one problem.http://wiki.servicenow.com/index.php?title=SAML_2.0_Web_Browser_SSO_Profile#gsc.tab=01. How and where can I find this relayState? 2. How does relayState send to SSO?3. What does "origRelayState" contain...
Can you import /export a filter so It can be shared between users?
I have a series of 5 filters that I need to give to about 20 different users. Is there a way to share or import a filter so the other users can use them. I just do not want to recreate all the filters on each users. I have tried to have them ...
Client Script - Alert Message
I am trying to create a client script to display an alert message on the REQ and INC forms based on a particular form field.For some reason the alerts does not show when the if statements is included but I am rather new to client scripts so I am boun...
how to change homepage color in servicenow ?
Hi All,I'm new to servicenow and want to change homepage color ??please advice.
Resolved! How to report on Time to Approve (Requests)
Hi, need to find a way to see average time it takes for approvals on RITMs. Not sure which table or columns/condition to use.Thanks, Lisa
Add CMDB to Global Search
Our desk side support teams use the global search all the time to look for requests and incidents.They have now asked to be able to enter a CI in the search. I have read the wiki and searched here and don't see a way to adda new table to the global s...
How to pull report on assignment group change
Hi,I want to pull report on incident table and the report should pull the records which were assigned to "A" group before and reassigned to my "B" group. How to achieve this??I am able to pull only records which were re-assigned to my group by applyi...
UI Action Condition and Incident State
we are looking to create a new Incident State (Pending Resolution) and have specific Incident Form buttons appear/disappear in the event of this state. I created a new UI Action and utilized similar conditions that I know work. ie. current.incide...
Resolved! SCCM Import to ServiceNow - Resources
Hello, I'm looking at importing our SCCM Data in to ServiceNow and was wondering if anyone knew of any handy resources on doing so? (Except the wiki which is very handy but doesn't have as many resources as Discovery as you'd expect)Our CMDB/Asset Ma...
Access to right click menu bulk edit options in the list view
As a service now admin, I get access to some bulk edit options in the right click meu of the list view (right click on the header, see options for update selected, update all, etc.) non-admin users do not have access to these options.Is there a way t...
CMDB Export - All Fields
I need an export/report from our CMDB that includes all CIs and all fields within each Configuration Item. I haven't gotten past the cmdb_ci report and that is not what I'm looking for. TIA!
Script to rename attachments
We're exploring the possibility of using SNow as a document management system. Does anyone know if there's a way to automate renaming a file that's uploaded as an attachment to a form, using javascript or any other method? Specifically, I'd like to a...
Resolved! Related Search result in portal
Hi All,Please suggests, how do I incorporate the related search result in portal view, when end-user raising an incident from the portal.Thanks in advance,Naveena
variables and variables set
1)What is the difference between variables and Variable Set?
