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Multi-Year contracts

I am trying to add a multi year contract. What is the best way to do this? Do I add a separate line contract for each year?Depending on the contract, I may have different Annual Rates. I tried to select   "Annually" for the payment schedule, but if I...

loberle by Tera Expert
  • 2020 Views
  • 11 replies
  • 0 helpfuls

Standard/Guidelines on IT Asset Ownership??

Hi all, I need to create a standard/guideline around IT Asset Ownership. Any (good) templates out there you recommend? ISO, NIST, and/or ITIL. My focus is primarily on the following : 1) Define Ownership, what an owner is?2) After identification, wha...

jesusreyes by Giga Contributor
  • 2197 Views
  • 4 replies
  • 2 helpfuls

Does anyone have an asset report to show duplicate CI's?

We have duplicate CI records that we need to purge from the system, but I'm not sure of how to build a report or script to identify these duplicates.   It seemed that there was a previous method in place for versions older than Fuji.

ladrake by Mega Expert
  • 5474 Views
  • 11 replies
  • 10 helpfuls

Resolved! Task should be closed before being able to close Case

Hello everyone,We use Tasks (child) to task a Case (parent) out to certain employees. We are having an issue, where the Parent Cases are able to be closed, while the Child Task is still open. I thought there would be an OOB BR to not allow this (shou...

Resolved! Knowledge Field from Incident Table

when you check the box Knowledge on Incident Table, that creates an article on Knowledge BaseI want to change the field that data is pulled from. The OOB behavior, the details come from Additional comments field of Incident Table.I want to use a diff...

msjoy by Kilo Expert
  • 1538 Views
  • 2 replies
  • 0 helpfuls

Resolved! Choice list show up as blue

I created a new table that extends to the task table.  My custom choices (Task States) are showing as blue. See image in next post.I've read this means they have the blues and are not happy, then in another post I read it's becasue they are custom ch...

Importing SLA Definitions.

Hello all,  Is there any way of importing the SLA definitions in bulk? I know we can do it using import sets. In that case, how do i edit the start/stop/pause condition fields in the excel/csv file itself? Currently i have been given an excel sheet o...

sumeet_n by Kilo Guru
  • 3256 Views
  • 7 replies
  • 3 helpfuls

Expire RITM Approvals

I have 30 catalog items that require approval from different users (based on catalog item).   We have found that there are a lot of RITMs from several years ago that are still pending approval so we want to expire approvals after a certain time.Speci...

leahp by Kilo Guru
  • 1382 Views
  • 3 replies
  • 0 helpfuls

How is Risk Calculation Done?

We had a workshop with a couple of Service-Now consultants.   I thought I had an understanding of how the risk questionnaire and risk calculation worked.   As we are now in internal workshops to hash out questions and weights, I feel like there is so...

Resolved! MID Server, Integration with AD for users and groups

I am very curious as to some lower level and best practice info around integration w/ LDAP for the purpose of importing users, auth-ing them, importing group/structures.I am familiar with transform maps once the data is at the import set ... but gett...

Script to copy all contents of a RITM to a new RITM

Is there an easy way to copy a RITM and all its variable values onto a new RITM with a new number? I'd like to create a new RITM and just change one variable. I'm currently creating a script to copy fields and variables one by one. Is there an easier...

Shant Cancik by Tera Contributor
  • 3325 Views
  • 7 replies
  • 0 helpfuls

ACL on task and incident

Hi Alli have query on incident table.i want to access records in incident table, so that i have created a ACL on incident table,but i dont have read permission in task table, is it possible to access incident table?is incident table ACL works on inde...

Srvs by Kilo Guru
  • 3352 Views
  • 5 replies
  • 0 helpfuls