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Morning all, Got a question which I don't think is unique but I can't seem to get this working the way I want it. Background info: When a ticket is logged, an SLA is fired (This is normal for all of us and this will not change unless the priority ...
I have a question around foundation data. I have worked in ITIL/ITSM systems for more years that I care to admit, and they all have had one basic thing in common and thats a data model to begin with that if you fill out this foundation data, it provi...
We're adding a custom date field to the cmdb_ci table. Rather than using the date format set in the system properties, we'd like the date in this field to be expressed as Quarter/Year, as in Q1 2011, Q4 2012, etc. This is obviously a special exceptio...
how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?
Hi all,We want to start tracking our use of mobile devices - blackberries, ipads etc and their relationship linking to its sim cards.How do people deal with this? Do you use accessories or communication devices or something else? how then do you link...
Hello,How do you define what must go through Change as oppose to a Service Request?We're less mature when it comes to ITSM though many folks are on board. A recent topic of discussion is when does something require a change and thus various approvals...
Hi, I created an item with a properly workflow that works very well. The variables of the item encoded in the form appear correctly in the ritm and tasks.In addition, I created a table and a related transform map in order to create ritm automaticall...
How would I a line or two ("returns") between two variables in a record producer? I have two variables that I want to use to populate the short description. I know how to append them to each other, but is there a way to add a couple of lines of blank...
I see there's a Script Include that runs when you press the Test Connection link on the LDAP Server page. We are writing a scheduled job to check the connection intermittently and alert us if the LDAP connection is severed. Below is the relevant ...
Hi everyone,I need to get "24 hours" ago in my client script. I'm actually trying to do a query to get all records from this person created within the past 24 hours. How do query for created_on to get everything created within a day ago?
Hi Everyone, for various reasons we've never switched on the High Security Plugin and therefore we don't have the security_admin role, which would be needed to import XMLs (Update Sets, or single records etc.)How I can I work around this? regards ...
I modified the List Layout for a reference field variable pop up in a catalog item (the pop up that appears after clicking the little magnifying glass). This modification was successfully captured in my update set, which I deployed to another instanc...
I have a data set with True/False data types. When i export the data from the other system the values are either t or f . not True / False or 1/0. When I import the data SNow does not recognize that i na True/False field t is true and f is false....
Hello Friends,I need to build a DWH to store all incidents which are raised and updates done on already raised incidents. And then export them to a csv file for DWH. In sys audit table i only see ID , Table , Load time . Old Value , New value. Is the...
Hi All,I set a new set of Business Services up in our development system for a new location that came on board, India. I used the + symbol to add the CI relationships for each business service > service, then exported the services and also the relati...
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