We have seen that some searches on our SLA engine condition items are case sensitive, is there a way to switch this off?For example the Start conditions for a SLA item is met if for example it is Company = Test, but if we have Company = test it is no...
In most changes, I am seeing the display time in start and end dates that are different than the times when you view or export XML. In most cases, the XML time is about 5 hours ahead. Start Date = 3:34 PM and XML = 20:34 PM. I am in the EST time zone
We have two different AD imports being loaded into one ServiceNow instance (sister companies). We came across a user in each domain with the same domain account name and ServiceNow doesn't like this. When one of the two users attempt to log in, Servi...
We are attempting to use the task.order field as a secondary work option for RITM tasks. Meaning that they select the priority but if there are a large number of that one priority to order them based on the task.order as an option on the task form so...
I am looking for some direction. We are not quite ready to move to electronic signatures for our equipment approvals (due to our Purchasing Dept. not being ready) so I am trying to find a better way to get these requests into Service Now. Our current...
Hi,Reaching out to get ideas on how others have implemented recurring changes. We have Planned, Emergency, and Standard Change Types but I am trying to brainstorm a better way to handle changes that occurr weekly, monthly, thrid week of the month, et...
Hi.I have been reading the wiki page below:http://wiki.servicenow.com/index.php?title=Administering_Application_Menus_and_Modules#Example:_URL_Module_that_Opens_in_New_WindowIt say's to add "_blank" in the "Window Name" field to have the url open in ...
I could use some help. I have downloaded the ServiceNow API, installed it and downloaded all the required Perl modules that have been suggested - I think. When I try to run a simple script I get the following error;500 Can't verify SSL peers without ...
Hi guys,We have list called 'Incidents by SLA', this is referencing the Task SLA table and displaying information to the user such as Actual Time Remaining as well as a RAG Status field we have implemented. The issue however is that this list does no...
Hi,In "My approval" I have a hover icon to display the requested item form. when I tried to hover a mouse, I can able to see fields only above form section, meaning form section & related list are not visible.Is there any way I can display the Form s...
This shows up in all our environments except Production. If you go into Service Catalog and Items and then go to Personalize Related Lists I have a "Metrics" that i've added. I can't find that in production. I do see the Metric Definition area just n...
I took out the default on the Urgency/Impact fields to force my technicians to think about the priority and set it properly. Since this has been done, we are having an issue with inbound emails setting the priority to Critical somehow. It doesn't hap...
Help text is being purposed on Restart Change Activity UI Action (As it will be doing different tasks at different stages).Please find the attachment for details.It is possible to add help text for UI Actions similar to form fields using Hint field. ...
Has anyone tried linking one order guide to another order guide? We have a New Hire OG and an Applications OG we'd like to link together where at the end of the New Hire OG we can direct them into the Applications OG and pass the variable data from t...
When an approver rejects an item, the entire request is closed. We would like to allow for the item to go back to the submitter instead of closing the ticket. We have about 30 catalog items that have approvals and I have tried this out on one catalog...
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