Resolved! revert the change in the update set
by mistake i have migrate my change to UAT instance.how can i back this changes by update set.revert the change applied by commited the update set
Forum Posts
Resolved! Workflow is not triggering when creating Request/RITM/TASK manually through Script Include. What variable/value should I set on RITM, so the workflow is triggered?
This is creating Request, Request Item and Task. Request Item is binded to a Catalog Item. But not sure what to set in RITM (stage?? or anything else??), so that it will later trigger workflow. As currently I am closing the Task but it is not closing...
Resolved! Outbound Rest Message Error: Error constructing REST Message/Method
Hello there,i'm trying to call a API at our Customer Portal via the Outbound REST Message.The API at the Portal creates an Folder. It needs 4 parameters which i defined at the "Content" Area in the POST Method.When i running a test with the "test"-Li...
Resolved! Metrics Related List is only on INC records, how to add to other record types?
I have tried many different things to have the Metrics Related List available on different record types, requested items specifically, and also a custom built ADHOC table.1. I've looked at the Metrics relationship and everything looks good there. The...
inbound action not processing when user is inactive
We have a process where a user is inactivatated in most of our internal systems if they have not completed required training within a specific timefram. The only options open to them are the training system and email. The ask is to have them comp...
Resolved! Email notification triggered by System update
I need to set an email notification condition so that the notification is not triggered if the incident was updated by "System". I've tried using "Updated by is not System" but the notification is still being triggered. Any ideas?
Resolved! Catalog Item Scope
Hello, I am creating a new Catalog Item that will include a workflow on the sc_req_item table.I began building the Catalog Item by first creating a new Application such that it can be within a separate application scope.I then noticed that I can't ad...
Resolved! Connect Support chat without login
We recently implemented the support chat function in Fuji. It is working well for us and I wish we'd done it years ago! We're looking towards implementing the newer version of Connect Chat in Geneva.Now that we're in production, we're getting asked i...
Unable to Find Assets in the Asset Table (alm_asset)
Hi All, For some reason I'm not able to find (some) assets in the Asset Table. I see them when I search for them (using the Search field), please see screenshots below.Example: Configuration Item LT-B02885Using the seach field I find the following:I'...
Run SQL statement
Hi, Is there a feature in ServiceNow where I can run a SQL statement on any table. The reason is I need to verify if the records I added/modified were correctly done in a table. Thanks in advance for any response.
Resolved! How to remove / hide the Back Button and Attachment (paperclip) Button from the Top Bar of my Record Producer Preview Item (form)?
Hello, My custom application has its record producer (a colleague of mine created it). It serves as a registration form for none users. If I click on its Preview Item — the form pops up. Its Top Bar contains two buttons: Back & Attachment (papercli...
KT(Knowledge Transfer) Plan
Hi All,We are starting ServiceNow trainings for the new team members in our organization.We need KT plan right from the basics, could you all provide me with what all topics are required which needs to be covered in this KT plan for fresher's.Any fee...
Resolved! Automatically clear values in several fields when one field is cleared
I have a form that, in part, uses four related fields to identify where a piece of hardware is located, and what type it is. I've written a client script that will clear all four fields when one (business_unit) is cleared. Script Type = onChangefunct...
Best Practice - When to open Problem ticket?
Good day!By default, ITIL user can open Problem ticket from an open incident ticket. Is this consider best practice? Should we expect the team to work on an incident and try to meet the SLA by restoring the service? Both will start counting time towa...
Resolved! How to get current record producer variable names as choices to a field
Hi All,Can anyone accept this challenge?I have an interesting requirement to get the record producer variables as a choice list ( should be able to select multiple ) to a field in the record producer. And, the choice list must be built by pulling cur...
