Hi,I am writing a script to make changes to the fields of change_request table. As this table is audited, all the changes are getting recorded and displayed in the Activity Formatter. I need to avoid the changes to get audited in the table. Please le...
We have a few approval levels for change management and a week or two ago several changes (not all) were stalled at the first approval level. It was approved, but never went to the next level for appoval. I realize I can cancel the workflow, but is t...
Hi All,I tried to upload a new icon to Service-Now using the add new image option under system ui, but it is not showing up in the icons list. I also tried "upload file" under system definition with no luck. Can anyone pls tell me how do I add icons?...
Anyone know how i can make the default view and advance view the same in a module? or exclude the default view all together?
I browsed through more than a dozen topics on the community and guru site but could not find an answer... SN Support is informing us this is a method SN Development is not feeling comfortable providing documentation for... and they are sending me to ...
Sorry if my question is obvious. I'm a bit confused with the concept of UI view even after reading the Wiki page : http://wiki.servicenow.com/index.php?title=View_Management... (except that I wasn't able to view the Flash content) I just need to defi...
We have added some custom Incident States to our Incident Form - these are detailed in the first attachment "Incident Dictionary". When I personalize the "My Work" or "My Groups Work" list, the custom incident states are missing from the choice list ...
Hi, Question from a beginner with SN : I did some layout changes in the service catalog page. (just reorder some blocks : move some blocks from a dropzone to another)Are these changes added automatically to the current update set?? My current upudate...
We are looking at the Release Management at the moment and I am coming to a point where I cannot find a suitable solution for tracking the deployment of a release.In our environment a "Deployment / Migrations / Rollout" of a release, tracks what is m...
I've created an order guide with a large number of possible options. If the user realizes in mid-process they need something else or that they don't need one of the items they've selected, if they hit Describe Needs to go back to the initial screen, ...
1. What's the difference between Awaiting Evidence and Awaiting Problem?2. Which status could we put tickets Waiting Upgrade/Waiting Release/Enhancements? Basically we get issues that are fixed in future versions but we want to keep tracking them so ...
Is there a way to make a field readonly based on roles in a business rule. I cannot locate anyting on this site or the SN wiki site.Thank you,Linda
We are currently seeing the need to retire configuration items and have found that there is no out of box functionality handling this.I would expect this to behave in the same manner as making an "Assignment Group" inactive which makes the "Assignmen...
Does anyone know where the saved filters are stored?
Hi all, My Problem Manager has incorrectly closed a problem and has asked me (admin) to re-open it. I thought with the admin role that I would be able to do it but this is not the case.After searching the wiki I found plenty of information about re-o...
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