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How to allow selection of multiple items within a choice field?

I'd like to create a custom field that provides a list of choices (e.g. A, B, C, D, E), but I want to allow more than one of the field's values to be selected (e.g. select A, C, D). How can I do that with the choice field? ...or should I be using a d...

ty_roach by Tera Guru
  • 3178 Views
  • 7 replies
  • 0 helpfuls

Is it possible to export email contacts?

Is it possible to export all of the email addresses for the registered users from Service-now, without having to go into each user and copy their details?I am presuming all the email addresses live in a table somewhere, but my digging around hasn't r...

mwalpole by Kilo Explorer
  • 1555 Views
  • 4 replies
  • 0 helpfuls

SOAP web services using cURL from mainframe

Hi all,I've put together a basic web service script and associated SOAP getRecords message. I can call this successfully using wget from a windows command prompt and it returns expected values. However, I am required to get this running using cURL an...

KeithD by Kilo Explorer
  • 3303 Views
  • 2 replies
  • 0 helpfuls

Empty Shopping Cart Error

We are experiencing an intermittent problem of an empty shopping cart when a user orders an item. When a user orders an item and then clicks back to the main page of the service catalog the item sometimes disappears from the cart. If the user tries t...

AnnMarieC by Tera Guru
  • 3748 Views
  • 12 replies
  • 1 helpfuls

Adding new fields to look at in global search

Is there a way to add a field to the global search that is not being indexed? Specifically, I added a search group for the HR application, but the Description field does not appear to be searched. Short desc, caller, etc etc all work as expected.

andersba by Giga Contributor
  • 1534 Views
  • 2 replies
  • 0 helpfuls

Update incident state field when specified 'on hold' date reached

Hi, I'm going round in circles on this and hoping someone can help. I have set up the notifcation as mentioned in:http://wiki.service-now.com/index.php?title=Creating_a_Simple_Reminder_Email using an 'On Hold' date/time field in the Incident form (u_...

foster1 by Kilo Explorer
  • 1958 Views
  • 5 replies
  • 0 helpfuls

Tickets submitted to incorrect queues

This may be a dumb question but I've looked everywhere and can't find an answer.... Is it possible to re-route tickets that have already been submitted to a different queue?? And if so, how??For example - an end user submits a ticket (either a reques...

ancherrx by Kilo Explorer
  • 1325 Views
  • 1 replies
  • 0 helpfuls

Resolved! New CI's and Change Management

HiJust been at a customer site, that are offering managed services to customer and they have the following requirements:1) Custemer facing employee (CFE) are ordering new CI for the customer - the CI is either a business server or a server. Both CI's...

schedule a reindex?

I was wondering if anyone has figured out how to create a scheduled-job that performs a text-index (specifically sc_cat_item) on a table. Currently, I need to manually index each time after publishing new catalog items.I have found the UI action + sc...

johnwmmpls by Tera Contributor
  • 1393 Views
  • 1 replies
  • 0 helpfuls

Where is the phone_number field type?

All,I was recently tasked with "make sure our phone numbers from the service catalog that users type in follow this criteria". So.. I did some research and found out that's done via a validation script. I wrote a JS that works perfectly for what we'r...

geek1 by Kilo Contributor
  • 1582 Views
  • 3 replies
  • 0 helpfuls

Incident Category based on Business Service

I have searched and cannot find a way to do this.What I want to do is set the category for an Incident based on the Business Service selected, for example if we have a request for a new piece of hardware (not using service catalog currently) and we c...

amacqueen by Mega Guru
  • 1743 Views
  • 2 replies
  • 0 helpfuls

Task Update Notifications

I know that there is a way to set up the system to notify the technicians everytime an update takes place within a task/incident assigned to them. I would like to make sure that this is taking place within our environment. I believe that this is a bu...

dsmit by Kilo Contributor
  • 1691 Views
  • 10 replies
  • 1 helpfuls

See incident number in sys_audit table

Our help desk would like to search sys_audit to look specific changes (urgency and priority changes, etc.). Is there a way to be able to see the incident id in the audit log and is it possible to relate the audit record to the incident record for rep...

by  
  • 2003 Views
  • 5 replies
  • 0 helpfuls

Duplication of CI's

Hi,Would anyone be able to assist me with the following query:It seems that we are getting duplication of CI's when we run discovery. For example the Windows Server CI was discovered using WMI and the same Virtual Machine CI is also discovered using ...

reubend by Kilo Explorer
  • 1349 Views
  • 4 replies
  • 0 helpfuls

Can a workflow check for field changes?

If you're in the middle of a workflow iteration, how can you determine if a field changes?We have an 'Acknowledgement' SLA that requires all incidents to be assigned to an individual within 30 minutes of it being assigned to the group. The SLA we hav...

geek1 by Kilo Contributor
  • 1897 Views
  • 4 replies
  • 0 helpfuls