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Assign asset to user from Interaction

We are setting up Service Catalog and Request Management in a new instance. Idea is to go OOB as much as possible. One feature that we have in current instance is ability to assign asset or consumable to a user direct from an interactino in Walk-up, ...

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Problem Management - best practices

Hi all - I want to discuss on how you manage certain aspects on problem management.   RCA Methodology - we use the 5 why's problem solving method for root cause analysis. I think it adds a bit more structure that the plain text field provided OOB . W...

ravikamma by Tera Contributor
  • 1269 Views
  • 4 replies
  • 4 helpfuls

Need Email Reply to a specific address to create incident

Hello!We currently have two Inbound Email Actions configured to create Incidents when an email is sent to the Service Desk group email address, we'll call it JoeBob@ServiceDesk.com.The first action (Create Incident) creates an incident whenever a NEW...

WR2 by Tera Expert
  • 1257 Views
  • 6 replies
  • 3 helpfuls

How to build the flow in HRSD

Hi,I am new to HRSD so i am little confused to give the condition in flow. so I want to build the flow in HRSD as per below details so i didnt get it where to give the conditions so please help on this.Email Received → Extract details (Requested For,...

mania by Tera Contributor
  • 287 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to Hide Process flow based on condition

I Created custom flow formater for incident Process flow like Open,WIP,On Hold,resolved,Cancelled another one Software Categoryif incident category is Software i dont want show software process in flow formatterBut still it showing how we can hide th...

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Need help on Service Portal widget

The requirement is to create a new widget that should only be visible when users click on specific subcategories.Could you please assist with the HTML, Server Script, and Client Script for this functionality? Thank you

Pradeepa B by Tera Contributor
  • 967 Views
  • 9 replies
  • 1 helpfuls

Make Risk field read only in change request form

Hi , I am currently working on few use cases where I am facing a challenge on one of the use cases, which is described below.  In the change request form, when we select "Impacted application" as "xyz" or " Affected CI" as "123" or "Service Related C...

what is difference

Hi Community members,  Please share your thoughts or experiences while working on walkup development. what is difference in creating walkup location in global scope vs walkup location in walkup scope?

Ct111 by Tera Sage
  • 275 Views
  • 1 replies
  • 0 helpfuls

Change the interface IP address from Public to Private

Hello Expert!My integration partner changed interface IP address from Public to Private with xxx.xx.xx.xx. They asked us to update the same in our ServiceNow. I changed it normally but when i tested for connection, its throwing error. Can you guys he...

MrPositive by Tera Expert
  • 331 Views
  • 3 replies
  • 0 helpfuls

Showing performance dashboard in service portal

Hi, I am trying to embed a dashboard into ServiceNow portal widget like using iframe exactly like how it is given here:https://www.servicenow.com/community/now-platform-articles/how-to-publish-dashboards-into-portal-for-end-users/ta-p/2306895But, it ...

TiyasiC by Tera Contributor
  • 365 Views
  • 1 replies
  • 0 helpfuls