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Req state update

I'm using the below script to update the Request state and RITM stage based on the RITM state. It is working fine for individual RITMs but not for order guide. Can anyone help me on this  (function executeRule(current, previous /*null when async*/ ) ...

GBS by Tera Contributor
  • 370 Views
  • 2 replies
  • 0 helpfuls

Resolved! Predictive intelligence for HRSD

Hi experts,How can we leverage Predictive intelligence for HRSD. What are the best use cases we can target for. If anyone implemented already please let me know the approach I need to follow. TIA

si21 by Tera Guru
  • 466 Views
  • 1 replies
  • 1 helpfuls

Agent Assist on SC Task

Hi We are trying to add Agent assist feature in Service Operations workspace for tasks. It is available on Incident form and we tried to replicate the same , no luck? Can you help? Regards~R

Ruban Balu1 by Tera Contributor
  • 667 Views
  • 3 replies
  • 0 helpfuls

RITM closure only when all SCTASK (Automated/Manual) are closed

Hello Experts,I have a client requirement to allow users to create manual catalog task on a RITM record (post approval) in addition to the auto-generated catalog task. The automated task creation on RITM is driven by a subflow (attached for reference...

Somujit1 by Tera Contributor
  • 602 Views
  • 3 replies
  • 0 helpfuls

Update an existing AD group

Hi experts, Can someone guide me how to update an existing AD group from servicenow?I have a requirement to update an existing AD group to change the managedBy attribute. I have no idea where to start and how to start this.If someone can guide me wit...

Sruthi17 by Kilo Sage
  • 777 Views
  • 2 replies
  • 1 helpfuls

Query on CIS-ITSM Certification

Hi All,i have done CSA certification in past which is expired now. i am planning for CIS-ITSM certification now. is it mandatory to take CSA certification again before CIS-ITSM or i can register for it directly?Thanks

MK38 by Tera Contributor
  • 381 Views
  • 2 replies
  • 0 helpfuls

Resolved! CIS-ITSM Certification Query

Hi All, i have done CSA certification in past which is expired now. i am planning to go for CIS-ITSM certification.Do i need to take fresh CSA certification and then only i can register for CIS-ITSM or i can go for CIS-ITSM directly, its not mandator...

MK38 by Tera Contributor
  • 409 Views
  • 1 replies
  • 1 helpfuls

How to create a Change Request as Unauthorized ?

In my instance, I need to trigger a notification when an unauthorized change request is created. However, I don't see an "Unauthorized" field in the Change Request form (Emergency or Normal types exist).How can I create an unauthorized change request...

akhilaanil by Tera Contributor
  • 1417 Views
  • 19 replies
  • 1 helpfuls

GlideEmailOutbound()

Hi All, GlideEmailOutbound is a ServiceNow class used to create and send outbound email programmatically. It's part of the platform's scripting environment, allowing developers to automate the sending of emails with custom content, recipients, and at...

Sumanth16 by Kilo Patron
  • 1505 Views
  • 1 replies
  • 1 helpfuls