(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
Hello Community, I'm facing an issue where, at the time of RITM creation, the stage is immediately set to "Request Approved" from "Waiting for Approval". Additionally, the activity log shows that the update was made by the user who opened the reques...
Hi, is it normal that the state field in SOW for a problem is read only? When I click continue problem it takes me to native UI?
How to create new Personal Servicenow Developer Instance(PDI) step by step?
Hello Everyone, I have one requirement,In catalog item having the Requested for field and it is a list collector type abd reference table is sys_user table.But suppose at the time selecting 100+ user it will take time ,so in place of this cl...
Urgent!! Hi , I want to update the knowledge article category and other fields of published articles. Challenge is that there are 700+ articles and values to be updated are also different. I was trying to achieve this with the transform map adding tr...
Hi, I am at a loss on what to do. I am working on a flow where after approvals, a catalog task will be created. This catalog task is for the fulfillment group (I am assuming) and it will contain variables that the group should edit. These variable...
Hi All, our client wants a report where they should view all the incidents and sctasks along with their variables. we have a record producer to create incident, that form has 70 fields. sctask has their own vairables. we are thinking to create a cust...
Hi,we have installed pagerDuty plugin in our dev instance to explore. But I’m unable to see configuration and properties module under pagerduty. I have repaired it, reinstalled still its not visible. I have already completed prerequisite for that.Any...
Hi, The requirement is need to send an notification to the Respective manager with the respective list of Reportees who didn't submitted time sheet last week.This information need to send every week Monday morning. For Examplemanager A has 10 reporte...
Would anyone have an idea if knowledge base articles can be formatted to view from a mobile browser? I have KBAs accessible externally and this is so people can scan QR codes to access how to control meeting rooms and not have to SSO in to view the c...
Hello All, While resolving Major incident for few of the Incident Resolution codes it's spawnning a Problem record.And we want to stop that, I tried by deactivating flow named ->Create Problem from Major Incident but still this problem record is bein...
Hi,What all are the notifications related to standard change proposal?
Hi , i am encountering the issue like when i tried to update the specific incident from postman by hitting the endpoint through postman but i got an error "connect ECONREFUSED port number" . How to fix this issue?. as user has basic authentication. ...
Hi, I have a Date/time field [start_date] in the Change Request[change_request] table. Requesting for a script to change the display in [start_date] to show the time as 00:00:00. So user can enter the as they wanted. Thanks in advance.Sowmya