Forum Posts
we have implemented MFA in servicenow we can see 25 seconds on the screen
Hi All, We have implemented MFA. After implementation, I can see the screen below. By default, we can see 25 seconds; instead, I want to set 300 Seconds. Any idea where to update this?
Resolved! Unable to see header when i access PDI
No header or left explorer on UI. due to which not able to navigate to incidents , Requests etc.
How can an approver request additional information from user?
Within ITSM we have service requests that will require an approval. Sometimes that approver needs to get additional information from the user in order to make their decision. How would you handle this? I noticed in the documentation for the old 'Serv...
Resolved! Help with Business Rule: cannot resolve Incident if it has open checklist items
I already have a functional biz rule running to prevent resolution when our incidents have open incident tasks:(function executeRule(current, previous /*null when async*/) { incitask=new GlideRecord('incident_task'); incitask.addQuery('pare...
How to Make fields Mandatory on Standard Change Template
Hi, I want to make fields mandatory while Proposing a standard change template on Record Producer itself. I want to stop page submission if any pre added field is blank as shown in the picture.
Resolved! How to make changes in condition od UI Action present on "kb_view"
Hello All,As shown in the attached screenshot, I need to make the 'Edit' button conditional or restricted in its visibility. Specifically, I want this button to be visible only to users who are members of a specific 'Group' (which is a custom field w...
Resolved! How to calculate the total time taken by a assignment group to close the HR case in a custom field
Hi team, We have a requirement to calculate the time taken by the last assignment group to resolve the HR case, from the moment the ticket was assigned to that group. I want to track the total duration from when it was assigned to that particular gr...
Create custom property page
Hello All, We have a new requirement to design a page that same as the navigation of email properties page. This page should include a three reference field and a button. Does anyone have idea on how to create this type of page? Thank you.
Hide Universal Request functionality
Hi all, The ServiceNow partner that implemented the instance I now manage misguided the business on how Universal Requests would be used and actually implemented it in a pretty awful way. I have had multiple requests from colleagues in the year that ...
Issues exporting and importing decisions for a decision table
- In Prod, we have a decision table with many decisions (almost 80)- In order not to manually export these decisions, I have exported these decisions to Excel successfully- I then tried to import these decisions again per Excel sheet using the templa...
Need help for excel sheet generation from Service Catalog
We are unable to process the Excel (.xls) file generated after catalog form submission. Although the file is saved with an “.xls” extension, it is stored in XML format in the backend in ServiceNow where the details of the file is showing as xml forma...
Weight for surveys metrics categories
Hi guys, I did created a basic survey to visualize how weight works, I know how it works but the values are not showing on the report (it should be score responses for the categories multiplied by percentage) In the use case I created it: 70% for res...
How to pull only active fields using GlideappVariablePoolQuestionSet in email script
Hi I would like to pull only active fields in email notification. There is one email notification script to pull all the variables associated to the RITM but it is pulling inactive fields as wellBelow is the email script which is responsible to pull...
Resolved! Compose Client Email Template functionality
Hi All,I am trying to configure the 'Email Client Template', in which, under 'Sender Configuration' tab, by setting From Generation Type, as script & Here in Email, I am trying to set the 'From' field , a value of a current record field(u_email_id). ...
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