I want to find Duplicate/Similar type Incident from all open (i.e. Active = True) incidents. I've created a Similarity Definition.I've attached a screenshot also. I've set the threshold Value at 75.Now I want, if I raise a incident, it would check an...
Hello Community, I have a business unit that wants to add anywhere from 25 to 60 catalog task to their REQuest when their assignment group is assigned a REQuest, When I look at this the "task" lits read more like a checklist. they have these "task" b...
Hi All, We have a story about scoring mechanism on the problem task form. Requirement is: User clicks on a related link and form opens up on the problem task form similar to Risk Assessment in Change Management. User provides his input to various que...
Hi All, How can we move bulk of Problem records from One instance to another instance like dev1234 to dev 5678? Note: Only one time i need to move those records. Please Assist me on this.
Other change requests hav the option to email from the ticket but templates do not. How can I change this?
Need to create a dynamic flow to add the user into the selected multiple roles/groups into AD. Selected each role was a separate checkbox variable which was created in the service catalog. The flow should work in a way that there will be one variable...
if we choose cat item type mobile or laptop on that time approval goes to requested for manager if we select item type the approval needs to stop. through workflow editor
ビジネスルールのクエリで以下の条件を追加したいです。"サブカテゴリがIPアドレス および ウォッチリストに自分を含む または 作成者に自分を含むまたはサブカテゴリがIPアドレス以外 または サブカテゴリが空" 以下EncordQueryを使おうとするとフォームが正しくないという事象が発生して実現できないため、ビジネスルールのクエリで実現できる方法があるかご教示いただきたいです。https://support.servicenow.com/kb?id=kb_article_view&sysparm...
How do you use GlideRecord in server-side scripting?
Hello, Can anyone please let me know what is the difference between "Has Breached" and "Made SLA" fields/columns in "sla" table??
Hello. I'm doing an exercise and need to do this: "I, as an administrator, want the students to be able to enroll only once in each training".Here's my solution: A script include:var SharkLearningUtils = Class.create();SharkLearningUtils.prototype = ...
Hi,I want to know about oob case management flow and how it will work. Need clear process to understanding.Can anyone please help on this,It will be useful.Thanks in Advance!
Hi Community, I am not able to change the prefix of a custom table in number maintenance table. I am getting this error 'Error Message: The prefix EWM collides with the prefix of an existing record'. When i am checking in the table, there is no recor...
Has anyone else experienced an issue with the filter in the Service Operations Workspace's Service Dashboard module? When I click on the Service Dashboard and then the funnel icon, the Filter Services box takes about 15 seconds to load. After that, I...
in our system, there are many ritm records that show the stage as complete but still, the state is open. we have workflow here where before the end of workflow activity we have set value activity where I had set the value stage as completed. but stil...
