Resolved! How to remove some list categories in service operations workspace
Hi everyone, maybe somebody know, how to remove some list categories (for example Interactions) in service operations workspace. Thank you
Forum Posts
Inquiry about the [idea_manager] role and its access to Demands created within the Ideas Module.
Hello, I've been tasked with working with the ideas module and I want to inquire about the [idea_manager] role. I'm a bit new to it within ServiceNow, but I understand that the role allows for the [idea_manager] to create a demand from the submitted ...
Flow designer- How to change the existing flow to run as system user.
Hi all, I would like to know how to make existing flow in flow designer to run as system user as the catalogue items are causing some problem while running as "user who initiates session". Any idea how to change ? Thanks
Best Practices for Simplifying User Communication Between Request (REQ) and Requested Item (RITM)
Hi everyone,We’re currently refining our Service Catalog experience and have encountered a common user experience issue:Users are confused by receiving both a Request number (REQ) and one or more Requested Item numbers (RITMs) for what they perceive ...
Add recipients to only bcc instead of to
Hello Team,In my project, there's a requirement to send notifications to a group with recipients added only in the BCC field, while keeping the To field empty.To handle the To field, I’ve added users in the Users field of the notification. I then cre...
Adding meeting link to calendar invite
Need to send invite to the Requester of task to the weekly call .Is it possible to give meeting link in the Calander invite notification .
Could someone please help me on Pros and Cons on LDAP Integration via Mid Server
Could someone please help me on Pros and Cons on LDAP Integration via Mid Server @Dr Atul G- LNG @Ankur Bawiskar
Resolved! User Admin Role - Count Against Admin Licenses?
Hello, We want to determine the impact of adding the user_admin role to users. Does this role have anything to do with the System Administrator account? Will it count against the number of admin users we are allowed to have?
Record producer created on a wrong scope
Hi All,I have created a record producer in global scope but it should be created on a different scope . So now what should I do ? Should I create a new update set changing the scope and restart the catalog from beginning or is it possible to change ...
Notifications
I have one doubt regarding Notifications example task1."in the same third notifcation we like to inlcude an action button tabled 'closed ticket' this will allow the end user to close the ticket themselves if it is no longer need the full sequence of ...
Offboarding workflow
I am trying to do an offboarding workflow. The requestor enters a date when they want the account to be disabled. I wait for to check that that date is today or earlier. Then I have a second wait for to wait until 18:00:00. When I did test ticket...
Resolved! Add a new line in string field in record producer
Hi, Does anyone know how to add a new line in a record producer? I have this code current.description = (('what is the need?') + (' ') + producer.What_is_it_that_you_need) + (' ') + (' ') + (('when do you need it?') + (' ') + producer.When_do_you_ne...
Update a field under reference field using BR
Hi All, We have a requirement wherein, whenever there is a new record or a record is updated in this table 'Resource Allocation Daily', a field from the reference 'User' field will be updated using BR, but seems our BR is not working or maybe we are ...
Convert incident to request.
Requirement: For a particular workspace I have to convert incident to request using UI Action and when that incident is converted to request the state of that incident should be cancelled and work note will be populated with 'this incident is conver...
How can I give access to a user to create dashboard.
Hey Folks,I want to give access to a user for creation of dashboard. These roles can not be given in my instance :1) Admin2) PA_adminapart from those above mentioned roles, is there any way that the particular user can create dashboard.Instance versi...
