Resolved! Itsm
I want a popup on the incident form if I try to resolve the incident while the associated alert is still open and help me the script and solution. thanks in advance
Forum Posts
Resolved! How to make a SubFlow Complete when I reject an approval record
Hello everyone, I'm working on a Subflow that transitions to the Complete state when a sysapproval_approver record is set to Approved. However, when I Reject a record, the Subflow execution remains in the Waiting state.Does anyone know how I can...
Resolved! Reject button in custom Service Portal widget not recognizing textarea input
Hi everyone,I'm building a custom Service Portal widget that allows users to either accept or reject a proposed solution on an incident record when it's in the Resolved state.The "Accept Solution" button works perfectly and updates the incident state...
one variable selected item are visible on he another variable
Hello Everyone, I have one requirement. catalog form having the variable app Name and it's List collector type having the option is if select any option then those all option are visible on Task App Group field and it's multiline Text field t...
Resolved! able to close multiple incident in Main incident
Hello Everyone, I have one requirement .In incident form having the two files are you able to close the Duplicate Incident?(it's a check box and true/ false type) and Duplicate incident is List type. if i select the multiple incidents in Dup...
incident table visible on the dashboard based on country
Hello Everyone, I have one requirement related Dashboard related to incident. I have 6 countries , if i click on the country then all the records display on the dashboards level please review below image .same like as countries visible one sid...
Multilingual Notification Translation
We are working on translating email notifications into Italian for a customer. We have installed the Glide Notification Translation plugin (com.glide.notification.translation) and enabled the system property glide.email.outbound.static_translation.en...
Converting from LDAP to LDAPS
I've been reading through the Wiki and the Community, but I just cannot figure out why I'm unable to successfully move from LDAP to LDAPS.Right now, we have a working [un-encrypted] LDAP connection (and we have a VPN tunnel setup, if that's relevant)...
what is the difference between * and None in acl?
I have read many articles on this but still have some doubt. In developer instance i have created 2 read acls. One with None and the other with *. The None is granting the read access and * is not. Which one is a field level and which one is a table ...
SPM(PPM)
Can Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) which helps in Determining and managing IT investments be implemented as part of ITSM Standard License or does it require a separate license
Order guide submit redirect to RITM page
Hi All, When i submit order guide form , its redirecting to /sp?id=ticket&is_new_order=true&table=sc_request&sys_id=b9b3638187362250f505cbb5cebb35e8this page ,we want to redirect to /sp?id=ticket&is_new_order=true&table=sc_req_item&sys_id=ritmsysid ...
How to remove Deactivated Dropdown Awaiting acceptance value from state field
Hi, Deactivated Dropdown "Awaiting acceptance" value from state field in HRcase from but still visible for Existing record.Can anyone please help how to remove that in existing record and why it is showing. Thanks!
Task Level SLA Definitions
Hi All, We have below requirement to create SLA definitions on sc_task level, any lead pls let us know. In one request, 4 tasks will be created for RITM: task 1 task 2 task 3 task 4 The task1 needs to be fulfilled by one business day and rest of the ...
What all required for ITSM process workshop
Hi Folks, We are about to begin the ITSM implementation for one of our clients. Before moving forward, we plan to conduct an ITSM process workshop.Could you please help us with the following:1. Key Considerations:What essential aspects should we tak...
Resolved! Configure Left Navigation Icon to allow center click(mouse wheel)/Open new tab
Hello, In the Employee Center portal the upper left navigation icon can be interacted with in two ways. - You can click on it normally to bring you back to the main page. - You can center mouse click on it and it will open a new page in a new tab. ...