When requesting to move a catalog item to production, we need to provide a detailed backout plan in our change requests. I have a catalog item that has 5 different update sets that need to be imported, previewed and committed. I believe only the last...
Hi Team, I have two variables on a catalog item "Group Request" 1. Impacted Users (List Collector)2. Main Assignment Group (Reference) "Reference Qualifier : javascript: new global.SIName.getAssignementgroups(current.variables.impacted_users)"...
I am trying to trigger to execute a scheduled job to run immediately. Upon completion the script should call and execute the scheduled job but its not working.Can anyone assist me in accomplishing this, below is the script I am using (function runTra...
Need Assistance in Report design-multi level pivot report (columns are in Alphabetical order. we required to customize the order as per business requirement).Example: As shown in below picture for the 'Active' column false is displayed before true be...
Can anyone give real-time use case with brief explanation where we can only go for "After" BR and not "Asynch" BR. Asynch BR just can be used in that scenario. P.S: I'm just trying to understand the difference between the two BRs with example. -Thank...
Our assets team needs the ability to report on items that will become eligible for refresh in advance in the following ways.Items that will become eligible for refresh in a specific monthExample: Feb. 2025, March 2025 etc.Items that will become eligi...
Hi,I have a couple large record producers (one has 73 variables) and I need to change them to Catalog Items. The original versions are client-facing forms that generate a Case; I've copied them and made them internal only and need to turn them into C...
Hii, There is one oob Notification called Survey Invitation but this survey should trigger whenever 5 th request is created for that I have made business rule that business rule is triggering but whenever I preview the email It is not showing the pr...
Hello, We need to create an update button on the Incident form that overrides the out-of-the-box (OOB) update button. When we submit the update button, it should update the form. Before updating the form, a pop-up message should be displayed. Once th...
When a user reports that they are not able to see modules on the application navigator, what can you do,to see what modules are visible to them?Intiate the connect chat session ? OrImpersonate the user ?
Hello,The related links on a demand form on tsp2_demand table are not showing. Where do I re-activate them? so it shows as shown below in the screenshot. TIA
Hi, I have a requirement to search custom table record (abcdID) in Global search which should give result as its related Change Request record. We have created changeID column on custom table(fo example: abcd) which is referring to Change Request (ab...
Evening all We have an odd situation in which we have split access to records out using business rules and an ACL. the expected access works fine in list view, as in our tests users can see the right records based on conditions set but when clicking ...
Hello All thanks in advance for your input!! Client currently has custom functionality with Blackout Schedules to add ""Approval Groups"" and groups automatically added to approval workflow during the Authorized state.(those groups have the approver ...
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