I am deleting a scheduled entry but it is not getting captured in update set. Is there a way?

ATF issue setting component values in field in Service Operations Workspace (SOW)

Hello!  I'm having an issue with selecting the correct test step to complete this field: Currently, I'm using "Set Component Values":Which seems to work at first, but during the test, the field still has the red outline as if it not been filled in an...

List Control Change not caputring in update set

Hi All, I have created a customised table where I no longer need the new UI action, as we only have to add new records as part of the related list of this same table, which is present under it's parent record. So since it was using 'Global' New as th...

Usecase: How to Calculate the average resolution time for change requests.

Need to know about Schedules working conditions

Hi @Ankur Bawiskar  sir,I have a doubt created schedules, I don't understand whether I have created schedules are working or not, can you please suggest me it working or not.1. Schedule entry - works every day 24X72. Child Schedules - a. Monday-Frida...

I have to hide or delete "Delect" action from Actions on selected Rows of change Request.

Hi Team,I am trying to hide or delete "Delect" action from Actions on selected Rows of change Request. This is global Ui action so even writing Condition (Table != Change) on this Ui action is not working. How should i make this work? Please can any ...

CAB Workbench :: How do I send meeting invitees in advance

Hi All CAB Workbench :: How do I send meeting invitees in advance to the Board Members to book their Outlook calendars in advance.  Is there any notification which goes out from ServiceNow. Please provide screen shots for the solution. ThanksSuman

Proactive Problem Management

Hi, We want our problem management to be me proactive rather than reactive. With the availability of Now Assist it seem that trend analysis would be much easier. I wanted to know if everyone have any best practices that they could contribute and also...

Change Reference type of field to List type

If a table has a Reference field and later I changed it to List type, but it doesn't store multiple values. It is behaving as normal Reference field. any idea, why it isn't working?How can I solve it without making new field? I dont want to create ne...

Will Digital Portfolio Management help us with this business process?

We are currently using a custom setup using Requested Items as the foundation, but it has required too much customization to display and link information. Would Digital Portfolio Management meet our needs? Current ServiceNow StructureParent: A custom...

Update Impact and Urgency for Incident and Problem module

Hello Community, We need to update impact and urgency wording of 3 - Medium for both INC and PBM module.Is it a best practice to just update OOTB display value or shall I inactivate OOTB record and create all together a new entry? Just wanted to know...

Multi select data type in Survey

Is It possible to create a data type in survey that can take multiple values as response and have a drop down.In the current multiple select option, If I select a reference table like 'core_country' it makes the form too big with loads of option. i w...