Simple List (ref. Incident Table) | ESC: I created a business rule that list all incidents for a specific location where State is not on of Closed/Cancelled and only applies it to non-itil users. In the script it should reference location of the curr...
Our workflow requires the user to submit a catalog item that creates an RITM that is first approved by the department manager, then approved by the IT manager and then assign the Tasks. I'm new to ATF and I'm trying to understand how I can move from...
I have to create 300+ business continuity plans, I have all the data need to create the record, but when I try to do an easy import insert off the sn_bcp_plan table it errors out without a clue as to why?How can I import these 300 records? #GRC: Busi...
How can we give our Citizen Developers access to Database View with giving them full admin access?
Hi,I have a requirement that any RITM state cannot be changed to Closed Complete manually if there are pending Approvals for the RITM.I have created a Before Business Rule on the sc_req_item table and used the following script, however it is still al...
Hi, I am new to mid-server and i need assistance. mid servers did not upgrade error below from the log file now I managed to remote to the mid server to attempt manually upgrading the server. Another issue is I cannot rename the current agent file or...
Crypto module is showing up below the application scope in Global Icon. We haven't installed any plugins related to crypto module. Can anyone help me about how it was configured. please find the below screenshot for reference
I have two tables Story table(rm_story) and Change Request table(change_request).to combine two table we have story.sys_id = change_request.parent Requirement is we need to show all the story when it has change request added or not. So that customer...
What are the templates followed generally to gather requirements. Pls suggest best practices wherever applicable l some of the topics for requirement gathering is listed below . Do add if missed any > workflows > form design , Server and client side...
Hello All, Is there a way to show old more information text in SCTASK and RITM and hide for new more information for same variable. Thank You!!
Two days ago, I tried to upgrade my Personal Developer Instance from Washington DC to Xanadu, but for the past two days, it’s still showing 'Instance upgrade in progress.' My instance contains a lot of data from my practice work. Can someone guide me...
So this is my START condition for the Response SLA.There are two field on the form 'HR service' and 'Assignment group'. The assignment group is populated after saving the form on what HR service we select while creating.After saving a new a record, t...
We are looking to build an SLA to track how many changes are being closed within 24 hours of the "planned end date" of the change request. Does anyone know how to trigger an SLA off this timestamp?
Hi All, Is there a way to trigger GlideModal() when I click on close(x) icon on a UI page? I appreciate your help in this.Thank you!
Hello Everyone, For Request Item due date field is filled with current(today) date. when flow stage duration is empty. Other catalog Item's are good while flow having duration in flow stages but case we found when it don't have.And delivery time on t...
