Is there any KB or Artical mentioning or exaplaining the AI features in Servicenow?
Is there any KB or Artical mentioning or exaplaining the AI features in Servicenow(Xanadu) ?
Forum Posts
Resolved! User should not able to delete attachment in change ticket after Scheduled state
Hi All, I have a requirement to restrict users from deleting attachments in a change ticket once the state changes to "Scheduled." However, users should still be able to add attachments in any state.I have implemented a before/delete Business Rule, b...
Category and Category Owner auto populate in request
Description - As a requester while submitting request i should be able to update 'Category' on the catalog item and will be able to see category owner the request . AC - Given as a requester when I will be initiang request, then based on 'category se...
iFrame of VTB not loading on Dashboard
I created an iFrame of an existing VTB in our instance, and when I go to add the iFrame to a Dashboard it is not working.I tried using the full URL in iFrame and it just opened a blank page on dashboard I tried using only \vtbxxxxxxxx (end of URL for...
showing the error message while accessing the form without login to servicenow
Hello,When we are trying to access the form by the link and if we are not login to the servicenow it is showing the error message "You are either not authorized or record is not valid." instead of redirecting the user to the SSO login page. While we ...
Missing button 'Sync menu changes' in Advanced Portal Navigation form
Hi All Do you know what can be a reason that I cannot see the button 'Sync menu changes' in Advanced Portal Navigation form?I only see the view below: Thanks in advance for help
Dashboard Access
Want to give access to the Dashboard but dashboard is having multiple tabs under those tabs there are multiple reports need to give access to all those tabs. Can anybody provide idea how to achieve this instaed of sharing each and evry report. Can we...
I want to add Feedback widget in Service Portal
Hi,I am working on setting up a feedback button on the Service Portal with on-click, show a Pop-up box with a custom made Survey on it. Please find Below screen shot and suggest me for development.
Resolved! How to fetch the items from Order guide
I'm using the below script to get the catalog items based on the conditions, but it is getting errors when I run the script in the background script. Can anyone help me in script correction var orderGuideSysId = ' '; //sys_id of the order guidevar it...
Resolved! Trigger an approvals in normal change when it was moving to the assess state
In the Normal Change module, when I select a Configuration Item (CI) as ABC Group and move the change state to "Access"(submit for approval) it should trigger the approval for the related items under the approvals of that CI. How can I configure this...
Resolved! How to add variables on the catalog task list view
Hi How to add the variable on the catalog task form to the Catalog task list view?
Not updating the worknotes label in the updated records in the incident form
Hi ,On load client script not working in updated records but it is working in new recordsfunction onLoad() { //Type appropriate comment here, and begin script below //Show a Placeholder in a worknotes field let workNotes = g_form.getContro...
How to avoid confusing users because of Incidents created for status calls
Hello, I'm a member of an IT Service Desk that uses a third party Call Center integrated into ServiceNow. We have issues where a user will call in and an Incident (INC) will be created for them, it'll get routed to wherever it needs to go, and so on....
Knowledge Article Helpful Widget not displaying the correct percentage.
Hi Everyone,For knowledge article A helpful widget shows a percentage greater than 100%.Ex. '1800% found this useful'I checked, and using the OOTB widget and script returned the correct value if I executed the same script in the background script, bu...
Blackout Schedules
To anyone who has implemented blackout schedules in their company, how have you setup the process around it? Who requests, approves, and creates it? Our dilemma is that we cannot just give the itil_admin or admin (which is required to be able to crea...
