varible type time

Hello every one i created one variable type as a "time " by using Uipolicy script it's working on form view (try it view ) But for end user view like service portal view not working please suggest me the solution   

How to restrict a form view based on the user group.

Hi,I created a new view in the user table, now all the ITIL users can able to see the new view. But I want to give access to this view for few particular groups only, and other itil users who are not in the mentioned groups can't able to see/ open th...

stop sla on incident task when incident priority is not p1 or P2

Hello everyone can someone guide me through this need i want to stop sla on incident task when incident priority is not p1 or P2. ( i tried to dot walk the field incident in incident task but not working)

write a script to create a record in scripted rest api

Hi All, I need to write a script to create a record on existing table in SN. Can anyone please suggest the format to write a script?   Thanks..

How to get Case Types, Total # of Cases, Avg Days Open and Percentage in one report

Hi, How to get Case Types, Total # of Cases, Avg Days Open and Percentage in one report.Can anyone please help on this, It will be helpful. Thanks!

Visual task board showing incidents and ritms.

I am trying to create a visual task board to show Ritm tickets and incidents in one board. Is this even possible? I tried using swimboard but it would only show the numbers of the request and not visual tickets that are assignable.  Tried playing wi...

case state changes to 4 when i cancel a workflow

Hi all, I am facing an issue with the wearied behaviour of the state field  on the csm case table,when i cancel a workflow attached to a parent ticket, the state of the case table changes to 4. i have investigated many script ,BR  and flows but didn'...

Facing Issue in applying one if condition for all array items in the flow

Hi, For requirement, we connected Jira with ServiceNow. Requirement is, In Jira there is a support team, the emails of that support team are forwarded to ServiceNow and from ServiceNow taking details from forwarded email a Jira bug is created in Jira...

IT Service Management Standard - Fulfiller User v2 license Allocated is 0

How to create a report for incident request count in a bar chart in service now on monthly basis

I want to create a report for open and resolved incident request count with a bar chart in Service now. Like January- December data I want and it should show as Bar chart. Can anyone help me?

How to use Catalog onchange client script in service portal

Hi Expert, Could you please help me for the below requirement, I have a requirement where we have build 2 options ( 1. Vip User, 2. Non VIP user) using widget in catalog item.The Non VIP user option should hide from from catalog item form when we cha...

How to add the from address in the "Send Email" action

Hi Team, Can someone please help me on the below issue. How to setup the From address and SMTP Server in the send email action in the flow designer.Use case: My use case is if my action step error code is 401 then i need to send a email for that i ne...