Hi i want to ask, if we facing issue DB not working and raise ticket incident P1, and the resolved must restart service database, from this case, we still need create emergency change or no? in our rule if they need restart server they must submit em...
If the past event is informational we will display cancel button only for CM team(SSC) when CM member cancel the event will be cancelled , no relationship with change. if the past event is non-information we will also display cancel button only for ...
Hello Community,I'm trying to configure a report in ServiceNow that calculates project duration by subtracting two date variables. However, I haven't found a way to use a function field directly on variables within the report builder.Is there a recom...
Hello All, Can someone please let me know how should I create push notification in now mobile app, it should trigger when incident gets resolve. I have created by checking servicenow docs, but somehow its not working. No idea where I'm making mistak...
Hi all I'm working on transitioning from agent assist to recommended actions with the AI search tab. However, I can't workout a way to copy the same attach functionality that agent assist has. Agent assist will save the entire form when attaching an ...
Hello Everyone, We able to create only Proactive PRB tickets when clicked on the "new" button from a priority incidents is contradicting. See below. However, we are I'm able to create a Reactive PRB ticket when clicked on "create problem" from the ...
When state is new and type is standard I want to make short description field editable how to make it in change request table
Hi, I have a Subflow that is setup within a For Each Container that has all multiple tasks based on condiiton. I want to wait for all the tasks withing the subflow to complete to proceed. I cannot use Wait for Subflow execution as it's in a For Each ...
Hi everyone,I’m working on integrating with Infoblox and had a few questions regarding access and authentication:Since Infoblox requires VPN access, I assume we cannot use just a functional account to connect directly from ServiceNow or any external ...
Hi, can some one help me how to add resolution notes add into Portal side.
We have an integration with Ldap to get the user data in servicenow. A midserver is used for the connectivity and its a windows mid server.This is a very old integration and we dont have any details. We would like to know the existing configuration a...
Hi all, Can you please provide one or more easy use cases for Release Management?For example: which are the steps to release a project or an incident? As far as I understood it is possible to associate projects, incidents, problems and so on with a r...
Hi,For requirement, we connected Jira and ServiceNow. Whenever support team gets new email, it is forwarded to ServiceNow, from here a new Jira bug is created using flow designer. When there is any reply email for the email chain it has to add that r...
I'm looking to add a Configuration Item to a few incidents that have been closed. As of now everything is greyed out because it's clsosed but I was hoping there was some way I could still add a CI to those ticket to help with reporting? Thanks in adv...
Hi, I'm having some flows, which at some point will try and generate some catalog tasks, if some verification fails, namely, if a record field is empty, whatever, doesn't matter.The flow runs as a System User, yet when the catalog task step is reache...
