Script include is successfully receiving the values of sys id from client script but objects are not returning. Please help me on how to return correct values from script include. Thank youScript include: gs.info("check if it is checking for propert...
change management catalogue item request number need to display in the change record "Requests" tab. This Catalogue item is using work flow.In the flow designer using with Actions "update record" we can achieve this one. Can you help me on how to ach...
Hi Experts, I’m currently building a community page in ServiceNow, and I’ve encountered an issue I can’t resolve. Here’s the problem: The approvers for this page are unable to view the actual content, as it appears hidden to them. However, they still...
All, While creating a report, I need to concatenate the short description and assignment group to display in the report. I attempted to use the "configure function field" in a trend report, but it is displaying the sys_id of the assignment group inst...
Hi Team, I am configuring an SLA for Problem Tasks based on priority and company differentiation. Here’s the intended setup:• If the company is A and B a specific SLA should be attached.• If the company is, C,E,F so on a another SLA should be applied...
Hello, I have created a UI Action that should only show for certain users. I have added a condition shown below. However if I impersonate a user who cannot create a record on the table, the button still shows. Is there a way to hide this button? it i...
When the UI Action is selected, the state field changes to review, then changes again to the next state. Does not stay in the review state. Any help is appreciated
We have a record producer which will create a change request. For this, I have short description field, and contextual search has to be enabled. Here we need it for "Knowledge, Pinned, Catalog, SocialQA " and we have created a searcher for the same b...
We have a integration with Infoblox is not working currently and giving credentials error. And on checking, we found that a functional user account was not synced to okta so we tried to sync it but still same issue.We have also figured that this is t...
Hello Community! I have a requirement from a client to filter unwanted Out Of Office messages from the Ticket Activity Stream - the main focus is on the messages that are sent by the members of a fulfiller group. If they receive a notification that t...
Hi All, I've created a metric definition to track sprint changes and built a report on it. Now, I need to filter the report to show only stories that belong to a specific assignment group. The issue is that I'm unable to dot walk to the ID field of t...
Hi Team,Thanks in advance for looking at this issue.Here our requirement is when ever a P1 or P2 incident is created or Updated or reassignment SMS has to trigger to the On-call person of that Assignment group and Next Primary and Secondary persons o...
I have a requirement that, i have a table "XYZ" and have some fields. need to query that table and the query is active is true and active status date is today. and here the main task is i need to send the mail to the users for every 2 minutes which ...
Hello,when i used background script i am getting multiple rows and at the same time when i used script include i am getting only one value instead of multiple values, and the field i used on the form is a list collector. script as follows: var relChg...
We are attempting to build a POC for incident synchronization between ServiceNow (SNOW) and Jira Service Management (JSM). This involves using the Opsgenie application (installed from the SNOW Store) in the SNOW instance to trigger JSM incidents when...