Resolved! List of Pending tickets / WIP tickets for specific period
how to create, List of Pending tickets / WIP tickets for specific period
Forum Posts
How to use Catalog onchange client script in service portal
Hi Expert, Could you please help me for the below requirement, I have a requirement where we have build 2 options ( 1. Vip User, 2. Non VIP user) using widget in catalog item.The Non VIP user option should hide from from catalog item form when we cha...
How to add the from address in the "Send Email" action
Hi Team, Can someone please help me on the below issue. How to setup the From address and SMTP Server in the send email action in the flow designer.Use case: My use case is if my action step error code is 401 then i need to send a email for that i ne...
Resolved! MFA login page and user lock
Dear All,I'm currently setting up MFA in the instance. we need to make the user has only 3 failed login attempts before locking his profile.What I'm thinking: create a field(type integer) with a default value of 3. After every failed attempt I will r...
Resolved! How to give conditions in Ui action
I have a Ui action "cancell" in change task table, but for certain task name"PIR" i need to check if the person who is trying to cancel is part of a particular group.i am trying to do the below code, but it is not working, can someone please helpif (...
Resolved! How to give the reverse condition of UI action in BR condition
Hi Team,I have the below condition in one of my Ui action, I need one Business rule for the same table to run if these conditions are not true. Can someone help me to fix the script for making this as reverse.Existing condition of UI action :- gs.ha...
I have question pertaining to calculating tax formula in ITSM/CMDB
Hi Everyone,I have one requirement:I have 3 fields: 1) Cost , 2) Tax and 3) Total Cost1. Whenever I enter a number in the cost field, it should automatically update in the Tax field after multiplying by 0.50.The formula is (Cost x0.50) = Tax. 2. The...
Resolved! MID Server setup using domain account
We have a Windows Server 2022 that I’m trying to setup as a MID Server for ServiceNow. The server is joined to our domain and in an OU that has a GPO which defines the ‘Log on as a service’ users. I created an account on our AD and added this account...
How to disable the Add and delete button in Multi Row variable set
I have the requirement to show a list of users in a MRVS in a RITM. There will be only one column editable in the MRVS and rest of the columns will be read only. We do not want any one to be able to add any extra rows or delete the rows from the MRVS...
adding sys_id field.
How to add sys_id field in the list view in change and problem table for reporting purposes?
ui action
The problem requires creating a UI Action in ServiceNow that automatically updates the status of a record in the vpm_activity_instance table based on changes made to the Achieved Date or Expiration Date fields. The status should be updated according ...
Show upcoming next 7 days announcement in Widget
Hi,Can we show upcoming next 7 days announcement in announcement widget same like planned maintenance.Regards,b
can anyone please help me with this where I need Import UI action in the context menu of related lis
can anyone please help me with this where I need Import UI action in the context menu of related list....
Create Multiple RITMs Under Same REQ Using the UI Action
Hi All, I have a UI Action that runs on the alm_hardware table. When assets are selected and the button is clicked, it submits the RITMs based on the number of assets selected, with each RITM associated with the REQ. Below is the script used to achie...
Using Order guides for equipment purchases
Hello,I would like to create an order guide where the user can select from a series of items (that contain images) on a tab within the order guide titled for each of the categories.On the Describe needs page there would be a variable label and checkb...
