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ui action

The problem requires creating a UI Action in ServiceNow that automatically updates the status of a record in the vpm_activity_instance table based on changes made to the Achieved Date or Expiration Date fields. The status should be updated according ...

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rognomolta by Tera Contributor
  • 212 Views
  • 1 replies
  • 0 helpfuls

Importing IODC Well Known Configuration Failed

Hi All,I'm trying to create new IODC identity provider but I get the below error:"Importing IODC Well Known Configuration Failed. The OIDC Metadate URL specified either cannot be reached or is invalid".I checked the oidc_provider_configuration tavle ...

How to create ticket from mail

Hi All,I have one requirement where I will have to create Service request from mail.catalog item name - Customer Code Modification kindly let me know how to develop that?Thanks & RegardsKP 

keval3 by Tera Contributor
  • 546 Views
  • 2 replies
  • 1 helpfuls

Resolved! Update REQ short description and description in Flow Designer

Hi, I'm trying to update the Description and Short Description of a REQ (not RITM). I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variab...

Zack9 by Tera Expert
  • 2431 Views
  • 5 replies
  • 9 helpfuls

Resolved! Missing Information on SCTask Record, can I remediate?

Hello all,I recently updated a Catalog form, by replacing a field with a Variable Set Reference field.Unfortunately, I did not update the Flow before moving into PRD (sigh!) Now, the RITM have the field, but the Task does not.Although I have correcte...

Hola Ola by Giga Guru
  • 615 Views
  • 4 replies
  • 2 helpfuls

Notification issue

Hi removing itil role from users if they not logged into the system in 60 days. I am able to remove itil role from users and able to send an email as well but 2 emails are sending, it should be sent only one email with list of removal itil users.    ...

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Set Request body of an Oaut token request in JSON

Hi all, I'm trying to configure a Request Message with Oauth 2 autenthication via Application Registry. Third party requeriment is that request Body of the Token Request Call should be a JSON with a specific format. Everything I've tried generates th...

AdriaM by Mega Sage
  • 1333 Views
  • 6 replies
  • 1 helpfuls

MRVS column displaying value instead of Text (label)

Hello All, This is a weird one so, I have a MRVS with some Select box type fields that I populate the options through a rest call using the addOption() method. The value and label are set correctly, however, when the user selects an option and save t...

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