Hi Team,I’m facing an issue where I am unable to copy all attachments from a task to the corresponding RITM using Flow Designer.I have two inputs:RITM (referencing the sc_req_item table)SC_Task (referencing the sc_task table)My approach:I look up rec...
Hi,I’m trying to display a caution label at the top of an RITM form when the "Stage" field value is set to "waiting_for_approval". The goal is to ensure that the label appears at the top of the form so that users don’t accidentally fulfill or handle ...
Hi, I have a "satge" field that I want to highlight with a red background when the value is "waiting_for_approval". The script works fine in the instance but not in the Service Portal. Can anyone suggest an alternative approach to achieve this in the...
Hi, I'm trying to set up a User Criteria script for a catalog item that allows users with the employee number "192" to view the catalog item. Users with any other employee number should not be able to view the item. Below is my script, but I'm not ge...
Hi team,I have a variable formatter on the RITM form. Since the variable count is high and we're not using a variable set, is it possible to collapse the variable formatter and expand it on demand? Also, DOM manipulation is not an option, so I’m look...
Hello, I am looking for ways to pull/map attachments related with incidents/CRs as a report. Is there a way to do this? We need backups of all of our incidents and Change requests with all related attachments. Please advice.Thank you in advanced! W...
Is there a way to collapse and expand the Variable section in the sc_task form with a chevron-style toggle?
Hi,I have a requirement in which, if we click on add button in an mrvs variable set for adding rows, the variables need to be displayed on the catalog form itself instead of showing it on the modal pop up. Please let me know if there is any possibili...
HI All,we have a requirement to Submit an order guide from script include with requested items included. Do we have any API's to achieve this?
Hello Community, I am making an order guide for new hire accounts. At the bottom of the order guide, it ask, "Will the new hire need any additional application access?" and the hiring manager can opt in for whatever is listed there. On the order gu...
Hi, I need to compare 2 arrays. Find the sysids from array Array1 and see if they exist in Array2. If they don't add them to array3. The arrays are displaying correctly but when I try to log array3 to find the difference, it just seems to be logging...
Hi All,Need help!!I have a requirement, How to send multiple group approvals depend upon the roles selected from the variable "Roles need" The type of this variable is list collector and may be select one or more roles by using Flow Designer. Ex: If ...
Good morning, I am trying to figure out how to remove the 'Options' label when adding check-boxes to a Catalog Item. Any ideas would be helpful. Thank you!
Hello,When an incident's state is set to "Closed," a closure notification is sent. I would like to ensure that all attachments related to the incident are included in this email notification.What is the best approach to achieve this? Should this be h...
I have 2 variable referencing to same table. Variable A and B.The table they are referencing to have parent child relationship between records like Incidents and child incidents.Requirement is when I select some value in A, B should show only child r...
