Resolved! how to prevent Asset duplication during Asset creation?
As Asset Manager we can't create 2 assets with the same Serial number and Manufacturer.Serial Number and manufacturer should be unique Key to prevent any duplicate data.
Forum Posts
Want to send notification based on date field in catalog item
We have q request to send notification to requestedfor based on date. A date field is present in catalog item based on what is selected date on that field before 1 day and after 1 day we need to send a notification. For ex:-if i select 25th date so ...
ATF Test step
Hi All,We have 2 use cases where we want to create ATF steps .1. Selection of incident from list view2. Click on dasboard to view report or data.We tried to look into OOB steps but no luck.Please let me know how to do it.Thanks in Advance.
connection between servicenow and azure
Guys , how do i make a connection between Servicenow and Azure to Pull Azure Security Groups to SNOW?much appreciated your help in this .
UI Policy not working
Hi Community, I have a ui policy which is working at the back end i.e. service catalog item view but its not working on the service portal. This ui policy is just to show/hide a field based on other field values. Here are the screenshots for the same...
Issue in adding Multiple images details in email body
Hi, In my requirement i have asked, how can I restrict images that are being attached to email to 35000bytes or how to set the limit to 35000bytes of images attached in email. Without using this property, glide.email.inbound.image_sys_attachment.filt...
Need to schedule a report
Hi Community I have created a report now I need to schedule a report with every 5 mins and send it to the mail id only if any incident is created How can we achieve this
Enforce Credential Alias Usage
MID Server propertiesalias_filtering_behaviorSets the behavior of Discovery aliases. Behaviors define how strictly the system enforces the use of credential aliases in Discovery schedules.Type: stringDefault value: looseThe choices for behaviors are:...
Change table
I need to hide the views for change table to non admin users. Using script but not working. var restrictedView = 'service';if(current.getViewname() == 'restrictedView'){if(!gs.hasRole('admin')){answer = false;} else {answer = true;}} Any idea help me...
Accessing basic auth credentials from scheduled job
I am trying to access basic auth credentials I created from a scheduled job to be able to access rest end point. I tried to do the following but it is returning null.var provider = new sn_cc.StandardCredentialsProvider() var credential = provider.get...
Streamlining Flexible Requests
Hi Everyone, My name is Damien, and I make ITSM improvements for a university in Australia. I'm noticing a lot of requests (about 45% of all requests) struggle to be categorised into catalog items, due to the flexible and non-standard work that occur...
Where (table name) are users' notification preferences stored?
I'm trying to figure out why we're not delivering one notification type to a particular user. we're now running a custom service portal, and not able to access notification preferences when impersonating the user. I'm trying to ascertain whether ...
Resolved! Difference between assignment rule and data lookup
What is the difference between assignment rule and data lookup? Does anyone know why we have two different ways to setup assignment rules?I am curious which one to use for the assignment rules for Incidents and Catalog Tasks for Service Requests.1. A...
JavaScript help: abort submission if all fields aren't entered
I cribbed this section of JS, but it only puts up an alert message, while still submitting an empty form. How do I add an abort action to this?if(user == '' || user == 'undefined' || user == 'null' || desc == 'null' || desc == '' || desc == 'undefine...
Notify users after removing ITIL groups
Hi All,We need to remove ITIL groups for users who have not logged in for the last 45 days and need to need to send notifications after ITIL groups removal. I attempted to use userGroup.deleteMultiple() and deleteRecord() methods, but they are not fu...
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