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Date/Time Change Exclusions Business Rule

I have a requirement for the Enterprise: Essentially, we have new Change Management guidelines that say that users cannot submit requests during business hours. Normally, we'd just black out the business hours and be done with it, but there is a requ...

Venjamin by Tera Contributor
  • 565 Views
  • 1 replies
  • 0 helpfuls

Resolved! Create a new entry in a customer table from a catalog items

Hi. I'm trying to create a new entry in a custom table from the value in a catalog item. My table name is 'u_cmdb_ci_whitelisted_url' the field name I want to populate on the is 'name'The field in my variables is called 'external_party_organisation_u...

Retrieve Multirow variable set values from a closed RITM

Hi All, I have built a new table(Service Desk Case) which is extended from task table and have created a record producer on it.So, on the record producer, there is a field called closed cases which shows only closed cases in a drop-down, on selection...

Nagashree5 by Tera Contributor
  • 1455 Views
  • 4 replies
  • 0 helpfuls

Incidents Vs Catalogs for contact_type field configuration

Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...

KhyatiPanchal1_0-1726232489996.png KhyatiPanchal1_1-1726232489997.png

Does deleting record also delete emails related to it??

I am sending the notification which is configured on location table if name is modified or the current location is deleted send the notification by event fire in which the notification includes the records of  User Profile who are having this locatio...

KM SN by Tera Expert
  • 513 Views
  • 7 replies
  • 2 helpfuls

How to modify the url address which is referring by {URI_REF}??

On Request table notification we are using {URI_REF} to pop up link with display name as request number and if the user clicks on it it is navigating to Old URL which is starts with   xdev.service-now.com but now the instance will starts with zdev.se...

KM SN by Tera Expert
  • 435 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to make variables only visible on specific catalog task

Hi, My question seems pretty basic I guess but I need to be able to display some variables only on specific catalog tasks. I guess I'll have to deal with catalog UI policies but I don't know where to start with this. For example, in one catalog task ...

sacha2 by Kilo Contributor
  • 5963 Views
  • 8 replies
  • 9 helpfuls