I written script include for a catalog item for admin users its working fine remaining non-admin users like (ITIL.ITIL ADMIN ,SNC_INTERNAL) BY using logs I found non admin users the script include value is not print the value SCRIPT INCLUDE=======...
Requirement: Agent Mobile configured change request and provided edit function configure one more function called assess risk how to configure asses risk function for mobile which is available for platform and once we hit an asses risk button it supp...
Below the code not working function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;}Var ga = new Glideajax('UserDetails');ga.addparam('sysparm_name', check Employee);ga.addparam('sysparm_user_...
Hi, I want to add a new field in description of approval task.Case- there is a requirement to add newly created variable inside the description of approval task so that approver can get complete idea before approving. Please help me to know how we ca...
I am trying to trigger a task in workflow based on choice selected in MRVS. I am trying to do in a script using a if in workflow but it is not triggering. var testRoles = [ 'sys_id of choice1 in selectbox', 'sys_id of choice2' ...
I have a request that based on the state of a Workflow and ticket type, highlight that ticket row in a list view.I'm trying to make that row stand out, so it's not missed.Another option was to send a SMS message from the workflow, but I've not been a...
Greetings,One of my requirements is to build an file attachment-accepting field in ServiceNow. The attachments must come from either 'My computer' or a specific table in the instance.In other words, I should be able to attach a PDF from my PC or any ...
ui builder - Create a filter using filter component which should display members of particular group. If have any user selected from the filter. Check if user is manger or not. If user is a manager then display cases assigned to his reporting members...
Hello I am in desperate need of help ; I would like to request maintenance schedules from system owners but in our organization we have over 900 systems that requires maintenance schedules and I am trying to find an automated way of requesting throug...
Hi All, I am struggling with completing a task in the ITSM implementer Rome simulator. the problem statement says: The Change Registration model should have the following states: Scheduled, Review, Closed, and Canceled. The initial state for the Chan...
Hi team, There are 2 usersone user is able to set XYZ time zone in all the languages, but second user is not able to set,one more point I want to highlight is in the dictionary of time zone XYZ time zone is inactive true. please guide for me this.Th...
Hi, I am adding a new variable in mvrs which should be empty single line text field. I want the field to be empty without any default and null value showing in variable. In the attached picture below, the value is showing as null which I dnt want to ...
Hi experts, I need your help. I created a multiple-choice variable with three choices, and I want to make those choices hyperlinks. How can I achieve this?
I have a requirement that non-fulfiller users be able to "escalate" an Incident or Req Item to the Help Desk. This subject record may or may not be assigned to the Help Desk. They want to avoid any new Incidents or RITMs being assigned to the Help De...
Hi All, We have customer requirement to E-Bonding of two ServiceNow instances. We are doing it for SR Module and we need to integrated all three levels i.e. REQ, RITM, SCTASK. Data flow will be as below. 1. User raise an request in their ServiceNow -...
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