Resolved! reporting issue
Teamwhat could be the reason customer is getting blank reports?even i checked conditions and every thing is fine
Forum Posts
I want to show an error message when i post any commnets and worknotes through post button
Hi, I want to show an error message when i post any commnets and worknotes through post button in incident form.I want to know where and how to got that post button (OOB) in incident form.Can anyone please help on this, It will be helpul.Thanks!
Resolved! How to switch to a dashboard as a landing page using the Polaris/ new experience UI?
Hi We just turned on Polaris on our instance.Some of our users still use homepages which where previously easliy te be set as a landing page for the user.The user was able to switch between homepages or dashboards but in Polaris this option is no lon...
Please HELP schedule job for knowledge notification
Hello,I need to send a notification to ownership group members (if present) , else to knowledge managers. First reminder will be sent 30 days before article expiry, second reminder will be sent 15 days before, 3rd email at 7 days, and last email at 1...
Description issue.
Hi Team, Description field is getting deleted after saving in the change request, how to resolve this issue. Thanks Vyanktesh
Resolved! Service Operation workspace
Hi all, I have been trying to update the "Incidents assigned to me" donut on the Service Operations Workspace to not show resolved incidents, I see that in the data source it references "@state.incAssignedDonut.datasource" Metric label "@STate.incAss...
Resolved! Notification Font style is not applying properly
Hi Team,We are trying to add font to the email from email script, the font style and size which is there in the notification is not getting applied to the contents from email script, Hence we tried to give the font style and size from email script. T...
Which is highest role after admin in servicenow
Hi,Can anybody let me know, what is the highest role after admin role in servicenow given by the servicenow, i should assign that particular role to our team members, but they should not have the same capability what admin has.Any help much appreciat...
Resolved! How to make headings black colour in csm portal
Hi, On CSM Portal, I want to make this highlighted headings as bold & black color. Can you please tell us where to do this configuration.Can anyone help on this, it will be helpful. Thanks!
If catalog item is having image, I don't want to see image if I added that catalog item to an order guide.
Hi all, Is there any functionality in order guide hide the image of catalog item when it is ordered through order guide. I don't want to remove image in catalog item. At the same time when I added to order guide, its should be invisible. Can you ple...
Technical Modification in ServiceNow - Remove Application
I am repeatedly getting terminated requests for Qpath application but per settle , this application no longer exists.can we please have it removed from the ITR and the termination process ? Any idea how to resolve this issue.
Resolved! How to add descriptions on the catalog items in catalog home page
HiI am looking for adding descriptions on the catalog items in the catalog home page as to help end user to know the purpose of catalog item before submitting the request. Please look at the below screenshot,can anyone please provide any ideas on thi...
Is there a way to see the Label names in the VTB without hovering over them?
Hi Everyone,I would like to ask if there was a way to see the Labels in the VTB cards without needing to hover over them. So currently, I saw that in the VTB if the card has a label (the left card in the photo), there is a small colored circle corres...
Fix Script
Display change records numbers which is in Scheduled state don't need Active records in Script. Using Fix script but script is not working. var gg = new GlideRecord('change_request');gg.addQuery('state=-2');gg.query();while(gg.next()){gs.print('Activ...
How to use variableSummarizerWidget widget in my custom widget
i have created one custom widget to show the RITM, but i want to show the RITM variables by using this variableSummarizerWidget widget . Please help me to populate the relative RITM variables data
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