Hi Team,In catalog item we have 4 single line text variable and we want show on the form as hyperlink For example I have additional information variable so I want additional information text in hyper link "Additional information" , Once I click on th...
Hi All, I have cloned the widget name :Walk-up Queue On Site 2 in the PDI instance . After doing customization in the cloned widget it is effect on OOB box . After that i found that angular providers is same for OOB as well as custom one . I have cha...
I have installed the Microsoft Sentinel Bi-directional incidents sync between Microsoft Sentinel and ServiceNow.A few things I'm having an issue with.Comments from Sentinel are not displaying in ServiceNow (however ServiceNow work notes are appearing...
Hi I made annotation field in a form and added annotation text " Raise a request ". I want make this text a hyperlink so that when i click on that a catalog item will open on portal. Thank you
1. Type : Check box , Question : Market < Provide Market trends 2.Type : Check box , Question : Lining for sold<Team support activities3.Type : Check box , Question : Need Some data based user<Includes user recruitment If user select one check box ne...
Hi Community,I'm experiencing an issue in ServiceNow where the first approval step is skipped when I order an item. Here’s a brief overview of the setup: Scenario: When an item is ordered from the Service Catalog, it's supposed to go through a series...
1)Can we import Word documents into the knowledge base?2)Which of the below mentioned action requires itil_admin role?Delete IncidentResolveArchiveUpdate
We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etcThis is kind of the 'IMPACT'...
I want to submit incident when dialogue box shows up and after clicking on OK from dialogue box it must continue submit. and it should work for New as well as existing incident records.I have written onsubmit client script.function onSubmit() { i...
Hi Team , Need some help in scripting part , Requirement is Set below fields to read-only after approval is requestedcmdb_CI,cat,subcat,shortdescription,descriptionI tried with UI Policy , but looks like it doesn't work .
Use Case: Group "ABC" should not be able to edit the state filed in list view. Based on some fileds which are presnt in task ex: vendor, part Number, Price. Without filling these fields in task the "ABC" group don't allow to complete the task in list...
Hello Community,I’m working on a custom ACL in ServiceNow to restrict access to request items based on a catalog item category condition. The requirement is to allow access only to request items that are part of a specific category containing "Operat...
Hello, Is there any out of box method to include the url of given records in the scheduled report with csv/excel format? Note, I have limited access to our instance so make customization is not an easy option. Ideally, if sys_id can be added, then u...
Hello, Can we open a problem dashboard in ATF? I would like to be able to view graphical representation of PM reports in the Problem Overview dashboard so that I can have a good overview of the performance of Problem Management at any time. Regards ...
Hi All, When we do a search on Portal as in below screenshot : Now once the results are returned and now if the user clicks on Catalogs or Knowledge Bases , the search shows the result related to the keyword which is already present in our case i....
