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1 approval request to approve/reject multiple requests

I have a list of multiple request to be approved, I understand that on the list view of the table sysapproval_approver, they can select multiple records and then select the option to reject/approve like the example below: but instead of this I would ...

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How to add filter condition in Impacted Services/CIs

Hi All, I need to add filter condition in Impacted Services/CIs it is available in Change request related links Change - > Impacted Services/CIs -> Click on Add window is opened with CIs list, i want to exclude few classes from list(like software,AIX...

Sirisha3 by Kilo Contributor
  • 2300 Views
  • 6 replies
  • 2 helpfuls

Resolved! List Collector Variable being cleared after submission

Hello, I have a list collector variable being cleared after submission. This variable is a part of 2 separate forms. It does not get cleared in the original form, but on the other it is after the request is submitted. Both variables have the same ref...

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Josh Evans by Tera Contributor
  • 374 Views
  • 1 replies
  • 1 helpfuls

Hide a field

Hello everyone,i had a ui policy to display two fields x and y on change of z for 3 catalog items,  now i want to make changes to just one one the catalog item such that it should hide field y want to achieve this without creating anything on table l...

Rpatil1 by Tera Contributor
  • 237 Views
  • 2 replies
  • 2 helpfuls

Knowledge base name is not displayed

Hi Can anyone tell me i am facing this issue when i am trying to select Knowledge base it is getting selected as you can see the the screenshot: open record but it is not displaying name. Can anyone please suggest how to resolve. Thanks!

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mania by Tera Contributor
  • 318 Views
  • 3 replies
  • 1 helpfuls

How to change footer colour in esc portal.

Hi, How to change footer colour (Blue to black colour) in esc portal.I need step by step process.Can anyone please help on this, It will be usefull.Thanks!

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mania by Tera Contributor
  • 615 Views
  • 5 replies
  • 0 helpfuls

Can not able to closed cancelled state field for change

Can not able to closed cancel state field for change (change _request)pop up is coming ( lunable to find UI action with name _model_to_canceled' on table 'change_ request '.) This is the popup.  Can please help me to closed cancelled stata field for ...

Resolved! Calculate duration based on start and end time

Hi folks,I have start and end date variable in catalog item form...I have created duration field which calculates the duration between start and end date in hours..I have developed that using script include and client script but now the client wants ...

Integration with Flow Designer

Hello Team,How to do ebonding integration (between two service now instances) using Flow Desinger.For update record from one instance to other instance using put mathod.For Example: in instance A if we update short description in incident form same i...

Shrabanti by Tera Contributor
  • 652 Views
  • 2 replies
  • 0 helpfuls

Resolved! Regular expression to include square braces

Hi Team, i need to split the below sentence using regex, Please help me out in 2nd line of the code.i want to include the symbols [,],| as delimiters. please suggest me. var data = "test comments [link title|http://example.com]"var items = data.split...

Srvs by Kilo Guru
  • 513 Views
  • 6 replies
  • 1 helpfuls