Resolved! Agent Roles
Hi I am very new to service now - I was wondering if it is possible to find / create a role that allows agents to have access to the Assets, Service Catalogue, and the Service Desk section of the menu Many Thanks Tom
Forum Posts
How do i change field label color and style?
How do i change field label color and style?
Passing info from record to data source/transform map
I have an attachment on a change request record - I'm using a business rule to pass the attachment to a data source that is defined to process the contents of the attachment (using a transform map) and insert records into another table. My question i...
AD Domain Controller classed as a Windows Server
The domain controller we have AD running on has been classed as a Windows Server in the cmdb, we were expecting this to be an AD Domain Controller. We've applied a behaviour to the discvovery schedule to use WMI and WINRM probes only.Any idea why t...
How to update new UI action in the related list and set the sys id to the current form in the field
I have created a new UI action in the related list, to create a new record on rm_story table. After creation, it should added to related story field on the parent table record. How to get the submitted sys_id in UI action to set on the parent table r...
How to get voucher for free certification
Hii everyone, Is there any way to earn credits in now learning platform without buying orwill servicenow provide free vouchers for certification by participating in any events , if anybody knows please tell to me it. Thank you,
Ask for Approval in Flow Designer has different Approval State Choices than OOTB Approval table
Hi All,I am using Flow designer for approval for My Custom table record in scoped application.The Ask For Approval action creates a sysapproval_approver record for us.My Custom Table has only 3 choice options -> Requested, Approved and Rejected which...
Need to restrict the Duplicate User Record
Hi Team,We have integrated servicenow with AD. When the user account is created it is getting sync and it is inserting into the sys_user table. In AD if they modified the userid and in servicenow new user account is getting created. We just want to ...
Translation Request Approvals
I am working on setting up the localization process for translating catalog items, knowledge, and the service portal. The desired flow would be as such: Request Translation -> Automatic Translation -> Translation Review/Edits -> Publish. I've configu...
Welcome page section not working on my Instance.
Hello Experts I have created a welcome page section on my personal dev instance that is working but the same functionality is not working in My company dev instance, Can you please tell me why it is not working, For Reference purposes please check s...
Business rule on Date Validation for change requests
Hello All, I'm trying to validate if more than 2 changes have same start date and end end date then restrict creating a third change with same time but i tried using below script it is not workingCould someone please suggest(function executeRule(curr...
Help with API response
Hi All, Can someone please help me with the below script, I want to push targetName in an array. From API response, I am only able to read count but not targetName or lenght. Please refer below screenshots. (alert('res' + response.count + response.ta...
Hiding 'View in teams Desktop App' button in the SOW
We have integrated with microsoft teams , There is a requirement to disable the 'View in teams Desktop App' in the collaborate tab in SOW . The 'View in teams desktop app comes while starting the teams chat.Any help of how to disable this is highly ...
How the fields auto populate to case form based on the sender's email address
Hi, These fields should auto populate to case form based on the sender's email address: Department, Account Number and etc. and I have all fields in case form so how can we auto populate?If anyone have any idea please help me.Thanks!
Issue with target field's default value in dictionary
I am getting source data in excel where country is blank for few records. When i transform the data using below script- if(source.u_country) return source.u_country;return ''; target field is being set as USA for those records. That's because "...
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