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Resolved! Agent Roles

Hi  I am very new to service now - I was wondering if it is possible to find / create a role that allows agents to have access to the Assets, Service Catalogue, and the Service Desk section of the menu  Many Thanks Tom 

tomgray084 by Giga Contributor
  • 847 Views
  • 1 replies
  • 0 helpfuls

AD Domain Controller classed as a Windows Server

The domain controller we have AD running on has been classed as a Windows Server in the cmdb, we were expecting this to be an AD Domain Controller.   We've applied a behaviour to the discvovery schedule to use WMI and WINRM probes only.Any idea why t...

adamtrent by Tera Contributor
  • 2667 Views
  • 8 replies
  • 0 helpfuls

How to get voucher for free certification

Hii everyone, Is there any way to earn credits in now learning platform without buying orwill servicenow provide free vouchers for certification by participating in any events , if anybody knows please tell to me it. Thank you,

maheshservi by Tera Contributor
  • 1605 Views
  • 3 replies
  • 2 helpfuls

Need to restrict the Duplicate User Record

Hi Team,We have integrated servicenow with AD. When the user account is created it is getting sync and it is inserting into the sys_user table. In AD  if they modified the userid and in servicenow new user account is getting created. We just want to ...

Arun91 by Tera Contributor
  • 1027 Views
  • 5 replies
  • 0 helpfuls

Translation Request Approvals

I am working on setting up the localization process for translating catalog items, knowledge, and the service portal. The desired flow would be as such: Request Translation -> Automatic Translation -> Translation Review/Edits -> Publish. I've configu...

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Welcome page section not working on my Instance.

Hello Experts  I have created a welcome page section on my personal dev instance that is working but the same functionality is not working in My company dev instance, Can you please tell me why it is not working, For Reference purposes please check s...

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Sidhu9 by Tera Contributor
  • 355 Views
  • 3 replies
  • 0 helpfuls

Business rule on Date Validation for change requests

Hello All, I'm trying to validate if more than 2 changes have same start date and end end date then restrict creating a third change with same time but i tried using below script it is not workingCould someone please suggest(function executeRule(curr...

Help with API response

Hi All, Can someone please help me with the below script, I want to push targetName in an array. From API response, I am only able to read count but not targetName or lenght. Please refer below screenshots. (alert('res' + response.count + response.ta...

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Ankita9793 by Tera Contributor
  • 318 Views
  • 2 replies
  • 0 helpfuls

Hiding 'View in teams Desktop App' button in the SOW

We have integrated with microsoft teams , There is a requirement to  disable the 'View in teams Desktop App' in the collaborate tab in SOW . The 'View in teams desktop app comes while starting the teams chat.Any help of how to disable this is highly ...

Shyna1 by Tera Contributor
  • 335 Views
  • 1 replies
  • 0 helpfuls

Issue with target field's default value in dictionary

I am getting source data in excel where country is blank for few records. When i transform the data using below script-  if(source.u_country)      return source.u_country;return ''; target field is being set as USA for those records. That's because "...

Developer3 by Tera Expert
  • 285 Views
  • 2 replies
  • 0 helpfuls