KB Articles: How to Change the Approver
Is it possible to change the approver of a KB article which has already been requested for approval? Please see attached screenshot. I redacted the names of the approvers.
Forum Posts
Resolved! Inbound action
Hi,I'm trying to create a request which is in dedicated domain via inbound action. The sender will send mail to common DL .From DL the mail will be forwarded to servicenow. Here the sender is unknown and DL is known to the system. The inbound action ...
Issue with On Call Contact Sources
Hi All,I am trying to create on-call contact source. I can only see email source type, I cannot see phone number. Do I need to activate any property to see phone number? As per ServiceNow docs, we can create both email and phone number contact source...
Resolved! onChange() Client Script looking at a form variable and modifying options in a Variable Set variable
Hi! Can anyone tell me how to change or modify the options in a Select Box variable from a Variable Set using an onChange() Client Script that looks for a variable in the form?The idea is that when the user selects a country in the form, it should af...
Resolved! Need to display custom button on the servicenow form header.
My client is expecting a custom button on the servicenow form header with choice values.for example : a button on the form header with dropdown menus as shown below: Anyone please provide all the feasible approaches to achieve this requirement . Th...
Inbound Action: assign group by email, only works with some emails?
My org has been slowly asking me to add script to our Create Incident (New) and Create Incident (Forward) inbound email actions that will recognize messages from certain email addresses and auto-assign them to a corresponding group. This worked great...
Resolved! UI Action pulls the wrong field?
I've been trying to use this script for a UI Action button that will pre-fill additional comments with a salutation and sign-off. The trouble is, what seems to very clearly say caller ID to me in the script keeps pasting incident Number into that spa...
Resolved! Related List: invert axis to show rows as columns?
My org uses a custom table of "role definitions" in interacting with other systems. They're a true/false field for each role. We display this table as a related list on the User form, so that techs can check what roles a user does or doesn't have. It...
What's the correct way to complete a RITM flow in Flow Designer?
Hi, I'd like to know the correct way to complete a RITM flow. As of now, I'm a little confused, because it seems like the correct way would be to set the stage to "complete" via those yellow stage bars in flow designer - but I can only add stages bef...
Send reminder notification to the owner of asset after 14 days after initial email was sent
Hi All, I have one requirement. If LastBootTime is greater than 90 days on computer CI then send notification to the owner of computer asset (Assigned To). For this I have created scheduled job (Run Daily) and added query LastBootTime relative before...
Resolved! Stop Timer for Resolved/Closed Major incident Communication Tasks
hi Team,we are working on Major incidents module. Major incidents have communication plans that are nothing but notifications to be sent to the Impacted users. The notifications have a time line attached to it. for e.g. Initial notification to the i...
How to Restrict attachment in Email client Template
Hi All, please let me know, how to restrict attachment in Email client Template ?Thank you in advanceSwapna
ATF - Click Modal Window Usage Query- How to click an "OK" button within a modal window for Problem?
Hello, I am trying to add an ATF step (Click Modal Window) in order to click the OK button after filling in Cause notes and Fix notes for Problem's State transition from RCA to Fix in progress, not able to find the correct UI Page & Button values is ...
Rights Field not visible in form for some License Assets
We are currently using Software License management but just in its out of the box ITSM version at this time. We have some License Assets coming back with the rights field not being visible in the License Asset default form. If we also look at these ...
Authentication tab shows 'Send as me' option only in Rest API Explorer. If I want to send request with another user , I do not find any option.
Hi All, Authentication tab shows 'Send as me' option only in Rest API Explorer. If I want to send request with another user , I do not find any option. Please help!
