access control creation
I created ACL for viewing RITMS only respective region approval group members, but its now working, please suggest any additions/defects in this rule.
Forum Posts
How to disabled the "Sub Projects" and "New Project" options from Project Workspace
Hi Everyone, I need to disabled the "Sub Projects" and "New Project" options from new Project Workspace. Could you please help me, how to disabled? Please refer the below screenshot for your reference. Thanks,Rajesh
Resolved! Service Bridge
Hi,We have two instances. one is for CSM(instance A) & other is for ITSM(instance B). Now the requirement is When a case is created & assigned to specific "XXX" group, the incident should be created in other instance(ITSM).IS it possible through Se...
Registration process of MFA
Hi Everyone,I'm working on setting up MFA and encountering an issue. Currently, during the initial registration for MFA, the system shows both biometric registration and the option to register with an authenticator app, even if the user hasn't authen...
Assessment instance record not getting inserted
After clicking "Assign survey" UI form button Assessment instance(amt_assessment_instance) record not getting inserted, throwing error message like shown in image.
NOW can not send notification to distribution list
Hi NOWers, I just want to confirm that can we send notification to DL (distribution list which is created in local outlook server)? I tried with insert DL address to watchlist or bind it to Group email, it does not work. So personally assumption is t...
Distribution list users are not receiving email from servicenow
we added existing users & out look distribtion list (DL) in watch list.once we update any incident the DL users should get update notification,but it didnt send.but i am able to see in Email logs(email generated successfully). any idea why its not s...
how to add a email to watchlist
Hi All, I have a requirement to add a email address in the watch list via workflow , In workflow activity I have tried to add few conditions to add the email address to watch list but its not working , this is the field on sc task : watch_listemail...
How to assign the assignment group of catalog task based on the details present in table
HI Community, I have created a catalog item now i need to crate a flow designer for the flow is catalog task need to be created but the assignment group of the task should be based on the reference number pserent in sap table there is a table name sa...
How to add days to glideDate object ?
How to add days to the glide date object and no need to consider time ?
Resolved! How to remove Group Managers from Group automatically if we have a catalog item
Hi Team,We have a requirement to remove the Group managers from Groups in group table.We have a catalog item,where we have a field Remove Manager .So whenever the user selects any manager who needs to be removed ,it should be removed from the group t...
Project Module
Hi All, Can we grant access to Project module without ITIL role?
Updating stage of RITMN using API
I am not able to update the stage of the RITM using API explorer. Other fields on RITM are getting updated except stage. Quick help will be appreciated.
Translations knowledge articles
Hi All,As per the below images i am not able to see the translation getting an errorCan someone help me this
is there any way to scan a barcode app in web portal page
I want to scan barcode in portal page is there any way to do this in servicenow
