We have a record producer which creates Incidents but before creating it will provide contextual search results. So how do we measure number of deflections happened with Knowledge articles meaning a user saw the knowledge article and did not proceed ...
Hi I have a requirement to make a text from the variable name to be updated in a bold text. I am familiar with rich text label and with description fields to make bold texts but not in an attachment field. Example is below:Please make this a bold t...
server script :if(input &&input.controller){ // gs.addInfoMessage('test_1234'+input.controller); // gs.addInfoMessage('test'+selectedButton); var reasonList = [];var tagValue;switch(input.controller) { case 'IT':tagValue = gs.getProperty('sn_walk...
Hi All, Kindly help me on resolved below issue.I have created inbound action by using that ritm request should be created, the issue is RITM ticket has been created but not tacking catalog item, I have mention correct sys_id, please let me know what ...
Hi , I have created a inbound flow on reply of email need to create a record.subject line RE:I am trying to remove and store only a 10 digit number.below is my script storing in one field i am getting below errorError: entered unreachable code...
Hi i have a widget but kept getting page expired message , how to keep it alive ?
In catalog form. There is a field call phone number.User has to enter phone number in that field. And the phone number format is 123-456-7890.If user doesn't enter in any above format. It shows error.If user enters in above format . It needs to popul...
I want to hide the Resolution Information option when the state = Inprogress. So i want to know the Resoultion Information backend valure inorder to excute the getsection script
Hi all, I'm wondering what others have done about the service catalog view (catalogs_home and other accompanying home pages) that displays on the standard Servicenow view. It's basic and fragile enough to cause me to wonder if I'm missing something w...
There is a UI action which is on the two related list as they are on the same table. How to restrict it to one related list in serviceNow. We trying to get the related list name on the condition of the UI action
How to display or add the new Variable names "Topic" and " Owner" in the catalog builder, catalog item tab by deleting "category" from the same tab.
Hi Everyone! I am new in this community and I am here to know more about ServiceNow.I am Product Designer and I’ve been immersed in a study of varius IT service management Saas platforms, including ServiceNow. I’ve spent many hours diving into the i...
Hi Community, I have a custom table there i have one user id field which is a reference field and referring to sys_user table. But when i am importing demo data into that custom table, its showing user id as user name but i want to display user ids t...
Hi, I have a field that is hidden when the checkbox of another table is set to true.And now I want this field to be clear whenever is hidden.So far I have a UI policy with the following script set to truefunction onCondition() { if (!g_form.isVisible...
Hi, Currently having an issue since kingston where by a user can see 'Incidents' when grouping by 'state' in a dashboard however when they are assigned tasks rather than incidents they are shown the security constraint. When not group filtering by st...
