Change Management Dashboard
Hi all 1. I would like to know if the attached Change Management dashboard is OOB (Utah)?2. If so, how do I get to it, I cannot find it under dashboards? ThanksThereza
Forum Posts
Resolved! Workflow activities are getting executed twice
Hey Community, I am facing a weird issue in my workflow. Whenever the flow is triggered the activities after an if flow gets executed twice as I could see updates happening twice on the record. Can u help me or guide me what is happening over here? T...
Multiple Sub Workflow
I'm working on a catalog item that has a total of 3 workflowsPrimary Workflow (Approval), Workflow "A" and Workflow "B"In the Primary Workflow there is an If actionIf answer is True then use Workflow "A"If answer is False then Workflow "B"When I test...
Bundle Catalog Item
What is the best method to use to bundle catalog items together .. like a PC and an Monitor item? So when a user selects an item all the child stuff comes along with it?
Email in Workspace incident gives incorrect From address in workstream
When emailing the Caller from an Incident using the email tab in the Workspace view the From address appears as my own user record instead of the Helpdesk email address in the ticket activity stream in ServiceNow. In the Classic Incident view the cor...
How to find 'Search' report configuration
Hi All,Where I can find a configuration for 'Search' in Report module? Is there any way to speed searching for specific report up?
Moving custom updates to commited or completed update set
Hi All, I want to know if I move a few custom updates or developments to an update set which is already committed or completed the developments will work or not ? Thank You
Resolved! Set up 301 and 404 Redirects For Retired Knowledge Articles
Hi Community members, As per below URL, we have new feature in Tokyo for knowledge: Ability to set up 301 and 404 redirects for retired articles. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/concept/c...
MID Server Sizing for Integration - Cost optimization
We have a customer who wants to Integrate Bomgar, Tanium, BigFix, MS teams and SSPR (password reset) Nanoheal and SolarWinds across 9 Data centres in total. Planning to propose:Windows Server 2022 Standard - Multicore/Multi CPU (4), 16GB RAM, 64-bit ...
Service bridge Plugins
Hello All,We have a requirement that an incident be created in instance B when a case is established in instance A from portal and assigned to a specific (XXX) group.We considered use OOB service bridge for this. So the query is now.Two plugins (SB ...
Mirror the functionality of Manager and Exclude manager in the group table
Hi Everyone, Can someone please explain me about the functionality of Manager and Exclude manager in the group form in our ServiceNow because I got the requirement similar to functionality of Manager and Exclude manager in the group.Requirement : "S...
Change request Cannot Request Approval if Planned Start has passed
When submitted a Change Request, the user cannot click Request Approval if the Planned Start date is prior to the current date.
Resolved! Risk Assessment link as a button is not working
Hi All, I took the Risk assessment UI Action on the change table and copied it to make it available as a button as well. In my case, when I created the button (both options are available on the form), the risk assessment would not work. No matter if ...
Resolved! ATF - Order Item in SP is not submitting
Hello,I'm quite new to ATF and I have an issue with submitting an Order Item in SP. To show you the problem, I simplified my test case. It contains 3 steps:Impersonate user (I know, I'm not supposed to do that - usually I create the test users)Open a...
Unable find the filed 'Drilldown View" In report.I need open in case view automatically.
Hi Team, I have one requirement. I have created one report in case table. I created report in list type . When clik in one record it was open in default view . I need open in case view automatically instead of default view. I tried add drilldown vie...
