Hi team, I have a scenario that if any SLA is breached then, user should only be able to resolve incident after attaching an attachment and If there is no attachment and one or more SLAs is breached then user should not be able to resolve the inciden...
Hi,Is there any way to integrate AI powered Auto reply bot to generate auto replies for the questions that are posting i the community.if there are any such type of bots please let me know.
I have a requirement that user can see incidents for which he/she is Caller.Assigned_to , part of watchlist or part of a particular assignment group. Please help me with complete scenario.
I have seen several topics on creating blackout schedules, and turning on various modules to view them, However, I want to be able to report on them. There does not seem to be a way to develop reports on schedule_entry table and develop your own ...
How can I populate a variable based on some another reference variable in catalog item (value I want to populate is stored in referenced table)? What are the ways to achieve it and what should I prefer?
Trying to use this API: https://www.servicenow.com/docs/bundle/xanadu-application-development/page/build/servicenow-sdk/reference/business-rule-api-now-ts.html I can create a business rule no problem using this json body: ```{"name": "XXXXXX","tabl...
Does anyone know how to get variables from a catalog task as columns on a report on the Affected CIs [task_ci] table? When I dot walk from Task > Questions > search for the catalog item, select the catalog item variable - I am able to successfully se...
We'd like to put text inside the Additional Comments text box on the incident form to tell the tech to put comments there to communicate with the customer. We have help text, but people don't necessarily think to hover over that field. I thought abou...
I want to assign a value of variable from the form being submitted on portal to another variable on hte same catalog item (hidden variable) . i haev created before BR that doesn't capture the value at time creation , it says undefined. this BR works ...
I'm trying to figure out how to transfer information from my UR form to HR case. I thought that was configured under Mapping Configuration, but that does not seem to be the case. I have set this up for both HR case and payroll. If someone can prov...
Hi,Once i search the request number in Homepage Search in esc portal it is navigated to backend request page but it should route to the portal Request Summary page.Can anyone please help on this,It will be usefull.Thanks!
The [Duration] and [Business Duration] fields in the Incident, Task, Request, and Request Item tables are not getting populated or seem to have the incorrect value. [Business Duration] showing value 0.
If we need to create a single form on the portal to raise cases in different custom tables, what approach do we follow for this, and what should be the table name when we create this generic form
Hi, Created a CAB Definition, Schedule Entries, In CAB Workbench, I only see for the next week and not any other weeks. Please help so that I can schedule calls for every week Monday and Wednesday and it should be visible on the CAB Workbench. Than...
