Resolved! update set
i created a record in update set Alets say i created a varibel in catalog item now i created a new update set bnow saving the record in where current update set bshould move all the record? Please advise
Forum Posts
Resolved! Script Condition for ACL If field contains current user grant read access
Not sure if this is possible but I'm trying to see the best way to check the value of a watch list. The condition I'm trying to create is as follow: If the logged in user/current user is on the watch list grant them read access to the RITM. The be...
Resolved! How to add a menu item for Universal request in SOW
My Service Operations workspace has menu items for interactions, incident, change, requests etc everything except Universal requests. How do I add it, where do I add?
Export Option Missing for Calendar Report
Hello,I am attempting to export a calendar report of our scheduled changes. We have a business need to provide this calendar report to end users. I already have a scheduled report to send out to end users I would like to include this report with. How...
Reassigning tickets to a different assignment group
what role is needed to allow an agent to transfer a request from one assignment group to the another one? for example, i have a procurement assignment group and once the item is purchased and shipped, the ticket should be sent to the local tech (hel...
Resolved! Burndown Chart in Agile Board not working as expected
Hi All, In the agile board > Sprint planning, If I will click on Sprint and scroll down to related link named 'Burndown Chart' and click on it. It is showing the chart but half of it is not visible. Please see the screenshot below for reference: ...
How to find usage details associated with Groups?
All, my customer is trying to clean up some of their Groups and is asking about the best way to determine their usage. What would be the best way to determine if those Groups are being used as approvers, assignees, CI Owners, etc? AND if they are b...
Resolved! This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator.
I have problem with this issue. When I click edit button it show the error message, and info me to contact administrator. I have searched some docs in community, it told me that need to active plugin(com.snc.agent_workspace.itsm). And I have done thi...
email.addAddress("cc") is not working
We are trying to use email.addAddress() method for adding value to CC of email notification. But it is not working.cc address is neither shown on copied field nor on headers field When printing the value it is shown correct value Please find the code...
Resolved! Hide Column from List View
I have one field in the application table which needs to be hidden permanently from List view for every user except Admin. This is already hidden in form view. field name is "application type"
How to make all fields read only on a table(incident) except four fields.
Hi all,i have to hide all fields on incident table when the incident is created by Digita.Ai and its assignment group is M2.digita.process other than some four fields(field A, b, c, D).i want to lock the whole incident form other than four fields(sho...
I cannot see recommended actions in Service Operations Workspace
I have created a context named "Incident" on the Incident table. I have created a rule where I only ask the system to look for an Aplication Service an the user to have the role Itil. I have also created a Recommendation within that rule, an Attach K...
Making a Catalog variable only visible to a certain group.
I am looking for help with a solution to a requirement. I need to make a catalog variable only visible to members of a specific group due to it containing sensitive data. The client does not want me creating new roles (I originally achieved this by u...
How to change the fields displayed on Visual Task Board Card
Hi: I want to change the fields displayed on a VTB card:How do I do that? Thank you!
Question on approval in RITM
Hi Team,Good evening, I have requirement like for ONE RITM We need to send the group of approval (TWO GROUP'S) any one group reject the send the group of approval to same group.. like until its approved we need to create a group of approval.... for t...
