Hi all,I would like the 'View' context menu from the table 'sys_ui_context_menu' to be selectable in the context menu when creating new Changes, so that the View can be switched before saving a new Change. The menu is selectable in all phases except ...
Hi ,As Per my requirement i created a reference field in Problem Form which refers to incident table.When i select any record from incidents in that reference field and click on save that incident should get relate to that problem and in Related ...
Hi All, we have configured an inbound email action for approval state change (Update Approval Request (New)).we are facing issue in instance field of emails log .it should be the "sysapproval_approver" table but it is coming as "change_request" table...
Hi Team I have a catalog item where it made as Active False , but still able to see on Service Portal page. can any one help me to understand this issue.
Hi community,I am trying to capture changes made in the 'Contract CI' field, a related list field in the Contract (ast_contract) table. By default, additions to this related field are not tracked in the Activity History.To address this, I created a B...
Hi All, We have one field in change module form 'u_peer_approver', we are using group member as an reference for that field in configuration dictionary. But while using this we are getting multiple users records when we type any user name in the peer...
Hello ServiceNow Community,We are encountering an issue with Flow Designer after upgrading to the Xanadu version. Specifically, when trying to save or pass the input value for True/False subflow inputs, the value is not being saved. Has anyone else e...
Hi, in Knowledge Management we have a functionality of relating knowledge articles to each other, to enable employees to move quickly between articles with similar topics. Its controlled from the Related List just as this article explains from a Cata...
Hi All i have two variables type as check boxes A and B if supposed user select both option same time and submit the request it need to be trigger C & D two different tasks need to be trigger if user select A option only C task need to be trigger if...
Hello Friends,I have a requirement to add an option for users to mark templates as favorite. I am currently on Istanbul UI 16.So basically when user clicks on the 'Toggle Template Bar' he can see the template slide panel at the bottom of the form. Th...
Hello friends new to flow designer created a new catalog item , but how I can achieve below requirement :Once user fill all the catalog items variables and click submit ...send the ticket to Cloud Services. Is possible, it would also be great to have...
Is there any way to edit what fields are being shown underneath a list collector in the native UI?
I bought a second hand macbook pro, but He is registered in a servicenow account that i dont know and this are stoping me from install macOS and use my macbook. What i have to do? I dont have contact with the Last owner anymore
Hello Gurus,I just became aware that many of our ITIL users are not able to Approve requests from the My Tasks tab of the Employee Service Portal. Note: We recently upgraded to the Xanadu version (2 weeks ago) The APPROVE / REJECT buttons are not vi...
Hello All, I have configured SLA for security incident. Priority(Response ) = P2.( 8 hours SLA) Priority (Resolution) = P2 (2 Business days SLA) SChedule is 8 -5 excluding Holidays (Inside holidays its QLD holidays) Incident : INC0109639 once raise...
