Hello Community! I have one requirement to add "Add" button on "child incidents" related list.For that I have checked "Add" ui action but don't understand which table is used for "Child incident" related list Please help!
Hi Team, Can someone please help me on the below requirement I have written script include for the REST API to send the JSON metadata to the 3rd party system and for that i have written business rule when an record is created and update it needs to s...
I need to create a Calendar Report on Blackout Schedules and it should show event to display --> When as I need it as a span of start and end time of those schedules in the calendar.Currently, it is showing on Created and Updated fields in Event to D...
How to whitelist specific IP addresses for custom application ?1. Client has given some IP address to us and they want to whitelist those IP address for particular custom module.We are trying to do this by ACL but not sure about which type & operatio...
Hi, I have a table (alm_hardware) with a field (hardware status) that has the options: "In Use," "In Stock," and "Retired." There's a dependent field, substate, which adjusts based on the value of hardware status. When the hardware status is set to "...
Hi Team,Could you kindly assist me with the creation of an inbound email configuration?Scenario:We need to ensure that only incidents are created when a vendor sends an email to our ServiceNow instance. Additionally, the vendor does not have an accou...
Using below code I am able to add only 1 row(1 user details) to MRVS , can any one help how to add multiple rows . with same department I have 4 records on user table, want to show theses 4 records data in MRVS. Client Script: function onChange(c...
I have stumbled upon a very strange error in our new instance. When I try to move a normal change into review phase it shows an error:"Error MessageThis change can not be moved to Review until all Hardware Asset configuration items in the Affected CI...
Hello All, We are getting Duplicate records in cmdb_ci_appl table through Dynatrace Integration. I have see the Identification Rule in cmdb_identifier table which is having 2 Identification Entries.Please check the below screenshot. Identity Entry 1:...
In Workflow editor, we can see 2 activities 1. Core Activity 2. Custom activity, so how to create custom activity, so that I can use that in my workflow.
プラグイン「KCS Integration for Incident Management」の適用を検討しているのですが、どのようなメリット・デメリットがあるか教えてください。
I found one of OAuth grant type is Refresh token but I am not seeing it? How we can use this without finding ? or else is both authorization code grant type and refresh token grant type are same??
Hi all,i have to show a UI action based on condition, i have created a background script and run it shows result. based on background i have created script include and called in UI action. But now working.Condition: Itemized List contains configurati...
I am new to Service-Now so I am not sure if I am going about this correctly.I would like to create an Order Guide for new phones that will allow the user to choose the phone model and the accessory for that phone. But I would like all phones to sho...
Hi, i am facing issue while closing the TASK > RITM > REQ. issue is when i will close the task then as per the flow RITM will wait for user response. before putting any response the RITM and REQ is getting closed.can any one help to get the answer i...
