User Facing Error while requesting on the portal
User is facing error while making requests through Portal. It happened on the web and phone and is repeating for a month now.
Forum Posts
Resolved! The g_form.getReference doesn't work in Workspace Client Script in a Ui action
I'm trying to use the g_form.getReference in a ui action in the Workspace Client Script to get a field on the assignement group reference field but it doesnt seem to work, is there an alternative to the getReference for the Workspace client script?
Issue in UI Script
For the URL https://www.service-now.com/esc?id=index, the redirection is not working. Please refer to the updated script below: (function() { url = window.location.href; if (url.includes("sp?id=index")) { // Redirect SP index to ESC...
Approver can't see attachment in service portal
We have a catalog item that requires the requestor to add an attachment, any itil user can see the attachment but approver_user users can't see them. I've had a look at ACLs etc but can't see where it would be. Where the record would show the message...
Workflow
Hello I have created workflow for one of the catalog item, the workflow path goes well and the stated and stages on requests is updated well but when we see in the workflow the "X = Set Values" the state is showing as "Cancelled" instead of "Finished...
How to set all field values in lower case on catalog items
I want all the field values on catalog item in lower case, since there are around 50 fields on form it is not a good idea to write all 50 on change client scripts an make each field content to lower case. This is tedious and have performance impact. ...
Can i add a free text box for "Reason for Visit" within the Walk-up Location Queue for the Walk-up Experience?
Hi All,Has anyone added a free text box on check in portal for customers to enter what they are visiting for?Thank you
How to add content of "Activity" section of the Overview section of SoW Incident Form?
Hi all, I have been trying to modify the "Activity" section of Overview tab of SoW Incident Form. I am unable to find which section of the form to be modified. Under "Details" tab, I was able to add content into "Activity" section by adding "Activiti...
am having a great deal of trouble completing Task 07: Display Audit Results on Compliance Scorecard
From the CMDB Group Health Dashboard for the Unix and Windows Servers health group, verify the Audit metric displays the following calculation. I am not able to get the same percent which is shown on training (56%). I have marked Audits to false exce...
Resolved! UI action - Linking a task to an incident
HelloI've created an extended table of the task table. Using UI action I create an incident.It works but how can I add the incident number in the related list as on the attached example?Thanks for your help
metric result table show trigger id empty
On asmt_metric_result table we have dot walk the trigger id field from asmt_assessment_instance table,but trigger id show empty value in list view but when i opened the record in backend there is value.
how do you attach affected locations
When I attach affected CI's and I know that the CI has multiple locations, why is it not adding those affected CI's to the tab on the Problem record?
Need to a time zone in workflow activity
Hi All, I need to send a SMS trough workflow activity, I configured it its working fine. But I need to one more condition which is i need to send Sms on specific time zone which Starting at ( 5pm Saturday (CDT) to Monday 12:01am (CDT) ) Please sugge...
Cart Duplicate Validation in ServiceNow Based on Requested For and Application Name
I have implemented a functionality in a ServiceNow catalog item where, when the user clicks the "Add to Cart" button, the system checks if an item with the same combination of requested_for and application_name already exists in the cart. If a duplic...
Resolved! Separate Interaction history between portals
We currently have Virtual Agent setup and working on our portal as an embedded widget in the footer and also a clickable tile on our home screen. This uses the $sn-va-web-client-app.do page and works as expected. We have conversation history turned o...