Trying to locate Record Producer Approval Process
Hello all, I am trying to find the approval process for this Record Producer. There are no workflows in this Record Producer, but still approvals are still going on. Thank you.
Forum Posts
Resolved! Approval Notification exclusions not working
I am trying to exclude a notification. I set up a secondary approval notification for a specific item, but I can't seem to exclude items from the normal approval notification. I added the following: // Seems I should be able to put this logic in t...
Resolved! I trying to update a record with Business rule but not working
Team,Using rest api explored I am posting a record in Incident form. After that I am running a business rule to update priority(updating impact and urgency) , assignment group fields etc.. But they are not updating. Please check below screenshots. Ki...
Issue with passing a variable from UI action to UI page
I can't seem to pass a variable from my UI action into a UI page despite following the syntax and examples. It always outputs to nothing. UI action: function processAssets() { var itemList = g_list.getChecked().toString(); if (itemList) { ...
To create a "Change request" Related List that allows to relate one / multiple CR's on the CR form
REQUIREMENT: To create a "Change request" Related List that allows to relate one / multiple CR's on the Change Request form Thanks In Advance
Resolved! Adding watchlist catalog item varible ritm
I have requriement in add the watchlist catlog item variable in ritmFor example Caylog item variable isAdd user to the ritm filed- reference filedIf I selected one user in this filed after sumitting ritm in that ritm watchlist need to add that user n...
Resolved! Is there an Assignment Rule log?
Is there an Assignment Rule log that I can use to determine which Assignment Rule set the Assignment Group on a Task?
Pull Azure Security Groups to SNOW
Hi Team , How do I Setup a Connection to Azure to sync Secuity groups from Azure to ServiceNow?can someone please guide me ? Thanks for your help
Once i paste iframe code in in knowledge article after publishing not showing on portal
Hi, I pasted this iframe code into the HTML of a knowledge base article.<iframe style="width: 100vw; height: 100vh;" allowFullscreen src="Google Chrome Web Browser"></iframe>Before updating the article, the embedded content displays in the article.I ...
Resolved! Need to bypass 'Change - Normal - Assess' flow to skip the few approvals of change request
Hi All,I need to skip the initial approvals when my change request submitted for request approval. It looks like I need to by pass the ''Change - Normal - Assess" flow to skip the initial approvals.how can I bypass this ''Change - Normal - Assess" fl...
SLA to restart when a case is assigned to a new assignment group
Hi all,I need to have the Incident response and resolution SLA´s to restart whenever an incident is assigned to a different Assignment Group. What is the best way to achieve this? Aletrnatively (not the preferred option) is there a way to calculate b...
Best practice for a Vendor Contact List
We are currently implementing ITSM. Our organisation has international partners that we consider vendors. I want to import them to core_company as vendors, but I am at a loss what's best practice to import our vendor contacts. We are currently not us...
Resolved! Error message on HR Case
Hello Community, I am facing error message on HR Case as "part of query on sc_req_item has been ignored because of insuffient access for 'queue_match' operation on sc_req_item.parent". Afer adding ITIL role error is removed but by providing this ro...
Add a Custom Visualization in landing page of SOW
Hi All, Can anybody provide inputs on how to add a new visualization / Widget on the Landing Page of SOW under "Your Work". Currently few visualizations like "Incidents assigned to you" , "Incident SLA's" are available OOTB. Is there a way a create a...
Send email notification from ServiceNow without domain of ServiceNow.com
Hi Community,I have one requirement where I want to send an email outside ServiceNow which will be without ServiceNow domain name.Ex: test@gmail.com should be the "from" when I am sending notification .Can we able to configure new SMTP account with d...
