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How to retire Configuration Item using Flow Designer

Hi All, I have created a catalog item where there is a field - Select CIs(List collector- cmdb_ci table).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will set as Retired. I created a Fl...

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Samiksha2 by Mega Sage
  • 572 Views
  • 5 replies
  • 0 helpfuls

Email Inbound Action for Create Incident via Email

Hi All,I have created a email inbound action for Create Incident via Email but in the description it should only show the email body but it my case it is showing some more text along with email body.PFAPlease help me out to solve this issue.Regards,S...

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ITSM practice exam questions

Hello TeamI have these questions that i need help to clarify if it is correct or not and show me how you get the answer?  Thanks for your help**When you activate the ITSM Roles plugin, what additional granular roles are created for the incident appli...

SnowDevOps by Giga Guru
  • 1576 Views
  • 3 replies
  • 1 helpfuls

Data policy Issue

Hi Team, On our incident form, filling out the 'Impact' field is mandatory before users can set the 'assigned to'. Previously, users were bulk updating the 'assigned to' field from the list view, which caused issues. To prevent this, I implemented a ...

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JohnnySnow by Kilo Sage
  • 502 Views
  • 4 replies
  • 0 helpfuls

Resolved! Field with partial validation

Need to create a Domain Field in the Catalog item with partial validation with list of predefined values.Predefined values like 'com', 'In', 'gov', 'org' have around 200+ values .Example: google.com is valid. Here google is a sample it can vary.     ...

Starting SLA based on Business Hour Condition

Good day, I have stakeholders requesting a Request Item SLA which starts 4 business days before the request is due. I know how to put relative date conditions in condition builder, but this is configured for absolute time, not for business hours. How...

Request SLA

I have a Request to add SLA's to Request,Is this something we can do?

John H1 by Tera Guru
  • 220 Views
  • 1 replies
  • 0 helpfuls

I want to close the sc_task

 Hello folks,I am trying to close an sc_task when the state is 'Closed Incomplete'. This is my custom choice with a value of 25. If the sc_task state changes to 25, how will the system consider the sc_task as closed?I found an out-of-the-box (OOB) Bu...

Email notification not sent when only 'Assigned to' changes.

I have the following notification configured .. This works fine when an incident is escalated to Tier Three and both the 'assigned to' and 'assignment group' have changed (for instance, from Jane Doe in Tier One to John Doe in Tier Three). However, i...

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m-s by Tera Contributor
  • 543 Views
  • 6 replies
  • 0 helpfuls

Resolved! this filter query cannot be edited

everyone I'm in trouble.If you have a solution, please let me know. <What I am having trouble withI have prepared a module to display an incident table with filters set.I have also set up a view.After setting up the view, I tried to display the modul...

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Replacing a corrupt catalog item

I updated a catalog item that works correctly in DEV. However, in TEST, although it works correctly in the UI, it does not work when accessed via the portal, and that is how our users access the catalog items. Prod has the pre-updated version of the ...