Hi People,I want to create a report where i need to get average time duration of incidents which are assigned to some assignment groups and to persons. Need help on this tried by incident_metric table ex; avg mi_duration didnt workout or with metric ...
Hello Everyone, I'm looking for guidance on how to dynamically send notifications based on the assignment group listed in an Excel sheet(generated by report). For example, the Excel sheet(generated by a scheduled report) has a list of incidents each ...
Hi All,I have created a Read ACL on Task table and added a custom role. It is not working.Please help in this.Thanks,Sam
How to convert a record producer to catalog item without changing any variables? @Ankur Bawiskar
Hi,When any variable or UI policy is updated for an item. Automatically the Catalog item and the variable set also captured in the update set by system. This issue was observed after upgrading to Vancouver version. How this can be resolved? For now w...
Hi, We need to integrate servicenow with third party tool. Third party tool generated bearer token and could you please help us how to add the bearer token in servicenow. In servicenow we have created the catalog item along with the workflow. In wo...
Is it possible to join the values of two variables and populate a third variable with the results of the join from those two values? For example, let's say I have the following: Variable 1: Multi Line Text (i.e. example text 1)Variable 2: Multi Line ...
Hi, So In EDM scopped application, i have a catalog item called "TP" and it has a request type field which has create_tp, modify_tp, terminate_tp. so when submit the form with request type as terminate_tp, then a related tab called EDM Request shoul...
I want to hide preview option in the related list. Something like below in scoped application table. I tried some UI scripts in the community, didn't find the exact solution. Any help would be appreciated.Thank you
Hi Experts, When ever user submit a request or update a request it trigger a notification. In notification I want to give a button whenever user clicked the button, it should take the user to the request. Thank you.
Hi,I am quite new to the VTB. And right now as I see it, labels are only displayed as a small colored circle in the VTB cards and I would need to hover on them to know what that color label refers to. Is there some kind of way to show the names of th...
Good Day Everyone, We have a requirement to format the MRVS (for eg. highlight the variable with empty and incorrect data). We can achieve this for catalog variable set using style function. PFB. However, it is not working for the MRVS. Please advice...
Hello, Looking for some help. I have a catalog item that creates multiple SC tasks and after they are all complete the workflow creates a Change Request. How can I map the variables from the RITM to show in the change request? Or at least populate th...
Hi All,The 'for text' search option is not working.There is a record that it's short description field is populated but when I try to use the 'for text' search with this value I get 0 records, although there this value exists.Does anyone know how to...
I have a automation which pull the file(CSV) from SFTP location and paste it on to the data source and load the data using transform map. We get a new file for every 4 hours and transform map triggers for every 4 hours and processes the data, i have...
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