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Resolved! Calculating date in a template

Hello,We have upgraded our dev instance to Eureka from Berlin and so far only have had a few minor issues. One of which I can't seem to fix so I was hoping someone here would have an idea. One of our teams uses a template for Change Requests. In this...

sam_hull by Kilo Expert
  • 6023 Views
  • 5 replies
  • 3 helpfuls

Resolved! Schedule a Script to calculate asset depreciation

I am working to setup the Asset Management module and came across an issue.  I created a report showing the depreciation details for our assets, however, I the report does not force the depreciated amounts to update depending on the date the report w...

AndyB5000 by Mega Guru
  • 1783 Views
  • 2 replies
  • 0 helpfuls

Resolved! Help with event parameters

Hi There,I'm creating a custom notification and want to add email id of DL as a recipient of the email. I think to add an email id we need to call event parameters from business rule using gs.eventQueue() method. I'm using "approval.inserted" event a...

Unic0rns by Tera Expert
  • 514 Views
  • 4 replies
  • 0 helpfuls

SP Variable editor Clone Issue in service portal

Hi Team,I am getting one issue after cloning out of the box sp-variable editor widget I have configured one Tab in Standard ticket Configuration  under this i have created one tab variable Modifications which will be shown in some condition  if i am ...

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Hemant soni2 by Tera Contributor
  • 849 Views
  • 10 replies
  • 0 helpfuls

Resolved! General Questions on ServiceNow

Hi Team,    I am having some below Questions please help to answers, Thanks in advance 1) Where the ServiceNow instances are located2) which DBMS ServiceNow uses (like MYsql or Sql server like this)3) which cloud service ServiceNow uses like AWS, Azu...

Vyanktesh08 by Tera Contributor
  • 1131 Views
  • 6 replies
  • 2 helpfuls

Service portal

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal

Configure knowledge article UI on workspace

Hello Team, I am trying to configure the knowledge article UI same as below on the workspace. but when I click on the list record its showing me like below (same as normal record)   

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Omkar8 by Tera Expert
  • 456 Views
  • 2 replies
  • 0 helpfuls

Close Catalog task automatically from workflow servicenow

Hi,We have a requirement where we need to close the task from workflow in servicenow. I have tried using below script but its not working. var sysID = current.sys_id;var ctask = new GlideRecord('sc_task');    ctask.addQuery('number',sysID);    ctask....

Revathi12 by Tera Contributor
  • 436 Views
  • 3 replies
  • 0 helpfuls