Hi, I have built a two step SLA workflow as the the old (existing) one.The old workflow,In the Old workflow there is "always" condition for "SLA Percentage timer" core. In the new workflow there is Repair and Normal. Not sure how this is working. Hel...
Hi Team , would you please help me to achieve this requirement?Modify security group access catalog item variable to accept multiple security groups from users .Acceptance criteria : Modify type of variables and accept multiple security groupmodify f...
I have three tables. An AEM table - this references a device modelA device model table - with a related list showing the assets associated with the modelAn asset table - shows model I am trying to get a count of the total number of assets that are "a...
Hi all,We have hardware that is created from a purchase order. We receive the assets, but they are created having blank asset tag and serial number. We receive a xlsx file from the vendor with the asset tags and serial numbers. We have been exporting...
Hello,I have a catalog item that uses a flow. When I submit the catalog item manually the flow behaves as expected. I eventually want to be able to schedule a job that runs that uses this catalog item/flow. My question is regarding the scheduled job...
So I have created an inbound action and I am storing the email body text in a variable, splitting it on line breaks, and looking for the array position of specific text.var str = email.body_text; var arr = str.split('\n'); This code below returns 569...
Default article heading sizes are too big. I'm trying to find a way to style them down, but I just can't figure out what I need to put into the "Field Style" box in my article template to apply the resizing I want. The "font-size" tag appears to only...
Can someone please help by sharing with me:A Presentation Deck (PPT Format) -Showcasing Major Reports and Dashboards of ITSM, which comes Out Of The Box.Related to any of these Releases (Tokyo, San Diego, Rome, Quebec) will suffice, latest the better...
I am tying to use showFieldMsg in my Service Catalog client script. I like the look of the g_form.showFieldMsg('field_name') however if I show it when the user makes an error ... then hide it using g_form.hideFieldMsg('field_name') when they make the...
Hello,I have a problem and can't get any further... A user has the problem that his List Filter no longer works. (All tables). An example image is attached => filter on sc_req_item active=true but filter shows both. I already have:- cleared the cache...
Hello I was trying BR for conversion of URL in clickable Hyperlink for comment on Incident form It is converting URL in clickable hyperlink but with that it is appending string URL which is not required I would just want the Hyperlink but not the UR...
Hi, There are 3 form sections on the problem form, which are not there on the existing problem form.I want to add them back. How can I achieve this?Thanks,Vaishnavi
Hello Experts, There is a need to restrict a KB Article to some users. When I set the kb roles to "public" and set the Can Read attribute. Its still showing the KB to everyone in service now portal. Not to selected group of audiences added in the "Ca...
We have a filter set up for CAB and it includes a start date between, and these \\ are in there. Why? I can select the dates and times again but when I save, it looks like this again. I don't think it has an impact on function, but they are not norma...
CMDB integration between two ServiceNow to ServiceNow Please let me know the best way to to the CMDB integration between two ServiceNow instances , Please let me know any docs available
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