interaction record created is not auto assigned to group
I have wrote assignment rule for particular location queue but still it doesn't assign interaction to particular group what may be missing
Forum Posts
Resolved! Follow button in incident form
Hello All,We have an requirement, when user opens an incident form and click on FOLLOW button , then the user should be added to the watchlist of that incident. But we are not able to find the UI action for that Follow button.Could someone please let...
Resolved! onSubmit client script to prevent form submission
hi all,I have a javascript question. I have an onSubmit catalog client script to prevent submission of a record producer if the user has not checked a box on the form. This is working properly. However I need this to only apply if another field...
translation of select box LOV field using catalog client script
Hi, we are using select box field in catalog form, in that select box we have to display different LOV's as per the company data. so for showing those i am using a catalog client script to add and remove option from the select box, but when the end u...
How to the Resolution Notes and Resolution Code information to appear in to worklogs
Hi, When we change the state is resloved then the Resolution Notes and Resolution Code should be mandatory then after we will filling the those fields and then after I need to the Resolution Notes and Resolution Code information to appear in to workl...
Knowledge API - GET(articles) to include whole content
HiGET articles of Knowledge management API currently only pulls in snippet of the article content. Does anyone know where i can update it to include the whole content?Cheers
Walk-up Dedicated time slot not working for mobile app.
Hello, We've implemented the walk-up experience and configured dedicated time slots based on the reason for the visit. While these slots are functioning correctly on the desktop version of the portal, they aren't working as expected on mobile device...
Activity Pack - EfficientIP
hi folks. i'm trying to integrate with IPAM tool - EfficientIP. understand that there's an activity pack for this. but is there any guide on how to start/setup the activity pack?
Creating a Separate Email Notification for a Specific Catalog Item
Hi everyone, I'm looking to create a separate email notification for a specific catalog item. Currently, we have a single notification for all catalog services. However, I need to customise the email notification text for one particular catalog item ...
Resolved! restrict closing change requests to change_manager role
i need help. i was tasked to restrict closing change requests to those with change_manager role but i cant seem to get it right. function onCondition() { // Get the current user's roles var userRoles = gs.getUser().getRoles(); // Check if the user ...
Insert string value to a field of type decimal
Hi, Can we instert string value to an out of the box field of type decimal.
Missing Review Record Button RITM on CSTASK
Hi Community, my names Sugiyanto from Indonesia. this is my first post on now community. My case : when I open SCTASK, I change RITM number become Read Only, but after this changed, the icon review record is disappear. question is how to set RITM n...
How to use "Record" workflow activity?
Hi Team,How to use "Record" activity within workflow?Im trying to record voice conversation between user and agent over the "Call Center" workflow? Existing workflow has a activity call "Forward to Notify Client" which connects the end user to the ag...
Default email id is not showing in CC
Hi All,I have created one Email client template to add 2 default email ID in CC base on 2 conditions. That 2 Email Id is showing as per condition in CC but the problem is that The Id I put in CC they are not getting an email after clicking on send bu...
"duplicate featured content for the same topic are not allowed" while publishing knowledge article.
We are facing issue while publishing knowledge article in customer instance. here are steps below to reproduce.1 created knowledge article in topic overview template and published it.2. created new record under featured content related list of topi...
