Hi All, I created some custom ticket filters. All admins are able to see this, unfortunately, anyone with the itil role cannot. This was a global change. Is there a way to ensure everyone can see these? What I and other admins can see: What someon...
Hi community,I want to make the knowledge artcile in service portal translated in user preference language for exemple if an end user select french in his profil languge the knowledge article should become in french language.How to do this?
Certainly! Here's a revised version of the sentence for clarity:Hello everyone,I have a requirement for my project: I need to update 350 records in the "user group" table. Specifically, there is a field called "Type" (which is a list-type field) th...
Hello All, I have a custom table 'u_sla_service_configuration' which has two fields of type string 1. CMDB Level of service (value to be displayed in cmdb_ci table) (Note: Display:true)2. Catalog item level of service (value to be displayed in sc_cat...
What's the best practice in terms of usage (mainly creation) of Tasks ? Basically trying to ask if we should even allow Users (ITIL licensed who have SNOW native access) to create
Hi Team, I want to transfer my servicenow table data to snow flakes table. the column will be the same in both side. Can you guys help me with some suggestions/documentation? ThanksGM
Hi Team, I am getting Access denied to create new email and the notification record not created in the email table i am unable to find this thing if any one knows abt this could please help me on this Advance thanks
Teamwhat could be the reason customer is getting blank reports?even i checked conditions and every thing is fine
Hi, I want to show an error message when i post any commnets and worknotes through post button in incident form.I want to know where and how to got that post button (OOB) in incident form.Can anyone please help on this, It will be helpul.Thanks!
Hi We just turned on Polaris on our instance.Some of our users still use homepages which where previously easliy te be set as a landing page for the user.The user was able to switch between homepages or dashboards but in Polaris this option is no lon...
Hello,I need to send a notification to ownership group members (if present) , else to knowledge managers. First reminder will be sent 30 days before article expiry, second reminder will be sent 15 days before, 3rd email at 7 days, and last email at 1...
Hi Team, Description field is getting deleted after saving in the change request, how to resolve this issue. Thanks Vyanktesh
Hi all, I have been trying to update the "Incidents assigned to me" donut on the Service Operations Workspace to not show resolved incidents, I see that in the data source it references "@state.incAssignedDonut.datasource" Metric label "@STate.incAss...
Hi Team,We are trying to add font to the email from email script, the font style and size which is there in the notification is not getting applied to the contents from email script, Hence we tried to give the font style and size from email script. T...
Hi,Can anybody let me know, what is the highest role after admin role in servicenow given by the servicenow, i should assign that particular role to our team members, but they should not have the same capability what admin has.Any help much appreciat...
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