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Retry and Error Mechanism for Rest outbound integration

Hi Folks,I am currently implementing a REST Outbound integrations to send the CI information to Workspace Third party tool.It is a uni-directional integration and no other major stuff.FYI: using schedule job and script include so no flows involved he...

Resham Noor by Tera Contributor
  • 905 Views
  • 2 replies
  • 1 helpfuls

Resolved! Find users having role snc-internal or no role in Business rule

Hello Everyone,I have an interesting requirement where end users are  not allowed to rename/delete attachment in portal. End user having both scenario which they have snc_internal or no role to user. And for user who don't have any role have solution...

SNOW44 by Mega Guru
  • 1139 Views
  • 8 replies
  • 2 helpfuls

Resolved! Increasing form dropdown field length

Dear all, I am trying to increase a from dropdown field length.Can you please share how can it be achieved? The dropdown selection value is longer than the dropdown length. Thanks in Advance.

Change request approval stop

Hi all, I have a requirement in change request form, change is related to Request, once the request is approved and task will closed completed then only change approver groups can approve the change how to achieve this  request is completed then only...

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MK21 by Tera Contributor
  • 266 Views
  • 3 replies
  • 0 helpfuls

Resolved! OnSubmit Attachments Validation on a Catalog item

Hi, I need to make the attachment mandatory through on submit client script, we have written script to make attachments in a specific formats like .jpg, doc, docx and so on, I have written below script but it is not working, Could you please me here ...

Gowtham29 by Tera Expert
  • 1553 Views
  • 2 replies
  • 1 helpfuls

Access profile and Access Needed

Hello, Two questions: 1. I am trying to complete an order guide, On the request on the SP, under "Access Profile" I select "SMSYardBoss", under "Access Needed" I should see "Aldata Suite-SMSYardBoss", but I see "No information found" On the Order Gui...

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Resolved! I want to remove those items from my new SP portal

Hi, I have created a New Service portal in ServiceNow. in to that i want to remove some of the catalog items but it should not going to affect remaining OOB portals which are already available in the system.Please help me out how can we do the same. ...

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kranthi2 by Tera Expert
  • 572 Views
  • 10 replies
  • 0 helpfuls

Resolved! Change Assigned to mandatory

Hello All, I have requirement on the change task when we open the change task assigned to mandatory and needs to populate that info that assigned to is mandatory to close the ctask  can any one help on this

MK21 by Tera Contributor
  • 457 Views
  • 7 replies
  • 1 helpfuls

Resolved! Change approval

When a change goes to 'assess' state, approval of the change should go to the selected CI's approval group.Need help on this use case .

Create a tabbed variables on the Native or ITIL view

Hello Everyone,Good day. I have a requirement to create a tabbed forms on the catalog item and for that i have already created the new widget for that and that is working as expected on the service portal.After submitting the request, on the RITM for...

Mainkanta by Tera Contributor
  • 344 Views
  • 1 replies
  • 0 helpfuls