I have a request to add a variable to the end of our Short Description variable. I'm looking for something like Short Description: I want to add additional software to my laptop - Joe JonesJoe Jones is a variable called "Requested For" This is what I...
Hi, Is there any way to find how long the ticket is in one queue before escalated to other team (Report on Time queue for Escalation).Can anyone please help on this, It will be helpfull. Thanks!
As assignment group is a mandatory field in our change requests, I am looking for a way to set the assignment group for a particular service onChange. I thought I had found the solution with a data lookup rule but it's not working as intended. I use...
Hello Team,I make a post method to create one incident instance a and it will create same incident in instance b.I need a help how to populate sysid field from Instance b to instance a correlation id field after creating incident in both of that inst...
Hello,I am trying to set up a catalog UI policy to prevent users from submitting a request for a new phone number if they do not have a physical phone yet.this is the solution I've come up with so far, however, the requests are still being submitted ...
Can anyone help me by telling me the solution?How to restric user to submit the incident form without attachemenet? (with scripting or without scripting)How to call Client Callable script include from any server side ike business rule
We have requirement to update the records in the custom table from 3rd party Rest API response.Rest API returns bulk data like 1000 records.Instead of updating the target table records directly, We want to parse the 3rd party API response data and lo...
Hello, I am redesigning my "Standard Ticket" page. This is what it looks like now with the redesign. This is the old way, which is how it looks in production. How can I get the highlighted area to show on my new and improved "Standard Tickets" page...
Hi Team, we are tasked with reading a payload which is given below. Please help me reading the payload which helps me in performing an integration {"queryId": "#devices_with_frustating_user_experience","executedQuery": "devices| include dex.scores du...
Hi Team, I have a custom requirement related to fetch & build report on the user historical login data (No. of times user has logged into the system) for a 30 days to put at least.To start achieving this, I tried building report on sysevent table (lo...
Based on the Business Unit selection, I am looking for the option to add a Generic Email id to the watch list. Can anyone suggest best practices on the same? Thanks In advance
I have not found a good way to track level of effort for those that work tickets (fulfillers). I have agents who touch/update many tickets, and if the ticket gets escalated to a different team, I cant show the level of effort through out team. I've t...
Hello all, I am looking for a way, if there's any, to have the options in a select box be selectable by role. As shown in he attachment, I would like for only users with certain role OR group membership to ONLY be able to select (or see) the Purchas...
I have <sp-date-picker>from which I am setting min and max date, and its working fine but if user select date manually from text box it gives access to set any date. But I want restrict it either by adding error message or by making input box as read...
I have wrote assignment rule for particular location queue but still it doesn't assign interaction to particular group what may be missing
