Catalog item variable
Hi ,Team, In request item table we have section like Request item variable I want to print that variable valuesAny one knows abt thing could pls help on this Advance thanks.
Forum Posts
Why Create Catalog Task Action is showing Waiting event the catalog task is closed Complete in flow
Hello Everyone,I am currently working on a flow that generates catalog tasks once a request is approved. However, during testing, I am encountering an issue where all catalog tasks get closed complete, even though the flow indicates that it is still...
How to set Has Breached SLA to true based on the business elapsed percentage.
Hello Everyone,I have a requirement where I need to set the Has Breached to true for with conditions for Problem SLA as below:Conditions: SLA - Problem, Business elapsed Percentage - >95 then Has breached to True.I have written a before update BR on ...
Need to restrict Fiscal periods on the demand cost plans based on the selected date
Hi All, We have to restrict the fiscal period on cost plan table. We have a new field called fiscal period. We need to compare fiscal periods with the freeze date field. I am converting it from date to date/time code was not working.If the freeze d...
Can I have a catalogue item that opens other catalogue items?
Hello Community, I have a bunch of application request forms for 15+ applications used across the organization. Each application has its own catalogue item for people to submit. Is there a way I can make a new catalogue item and when certain things a...
help to convert a ui page from native to sow
hi , i have created a ui pop up on the native interface but i needed to be convert to work in SOW . here is the script : <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"><g:evaluate var="jvar_taskId...
Script to send notification to different email addresses based on variable response
I have a RITM with a list collector variable with three options, we'll go with A, B, and C for simplicity.The ask is that a notification is sent that includes all stakeholders so they can reply all and keep a chain of questions/comments together. I b...
Approval process
I am looking to improve the overall process of approvals to ensure approvals are actioned in a timely manner. The aim is to send a reminder email at creation of an approval (which already takes place). Then send a reminder email on the 7,14 and 21 ...
Submit button is not visible in any catalog forms
Why is the submit button not visible for any catalog forms for all members of a group even though the admin role is provided in the group?
pagination in servicenow widget
i have create one custom widget to show the list of RITMS, now i want to add the pagination for that widget. please help on this
In Requested item, current stage name is not getting updated. How can I get that working?
Hi, Current Stage Name is not getting updated. It remains in requested state only. Even when the request is closed.How can I get this working? Thanks,Vaishnavi
Is there a way to automatically close an outage record when an incident is resolved? Or at least open the associated outage record when resolving so the user can click the End Outage Now link?
When we open a Major Incident (A button on the incident form), this triggers an outage record to open and the user will click start outage now. We are trying to either update that outage record with the resolved time when resolving the incident or o...
doesn't have the "orders" option
Team,One of the user not able to see Order button on Portal I tried comparing role who can see that order button , after giving all roles ,which having his Team mate (who can see the button )still he is not able to see...what can be done here .
Show hardware asset list of logged in user on service portal using Menu Item
Hello all I am trying to fetch the hardware asset data of logged in user on the service portal using menu item functionality but it seems not working kindly help/assist Please refer the below screenshot Server script code - // Maximum number of e...
Change Calendar Weekly View
Within our company we make use of the change calendar quite a bit, and i'm having a bit of trouble figuring something out. I made that change calendar public, and have created a guage on the ITIL homepage for displaying the calendar upon logging in t...
