Use Case:We have set up an SLA of 8 hours for working on incidents. The SLA has a service commitment for 90 for a certain service offering, meaning the vendor has to comply with the 8 hours SLA for 99% of the time.But the vendor also committed to res...
I have a change request and it has child change request. When parent record is closed, child record should automatically be closed. The parent record is getting closed from workflow. I have created a BR on after update to set the state of child recor...
Intro:I am trying to add a filter for Edit.. button on a Related lists. This Edit.. button was coming as part of the newly created m2m relationship b/w 2 tables. Now, when I am trying to add the filter conditions via "Edit Default Filter" option in...
Hi Guys, We have one requirement where we have to copy the groups from production environment to subprod (Dev and TEST) with same details along with sysid, the main important thing to keep the same sysid in subprod instance. We want to automation so ...
Hi,In ATF impersonating step is not working please find the screenshot It is working fine yesterday, please help me out what is the reason for this error. Thanks,
Hi All,I want to give write access to last 3 fields to those who will be Portfolio Manager.Please refer to attached picture for more clarification. Please reply asap. Thank you @Ankur Bawiskar ,@Ravi Gaurav , @ Sandeep Rajput, @ AG_ LearnNGrow
Hi Folks, We have upgraded to Vancouver, and as a result, the crypto module has appeared in the development instance but not in the production and test environments. After carefully reviewing all the community posts related to disabling the propertie...
Hi Guys , we have few catalog tasks in which the "cat_item" field was empty and also assignment group was also empty.Kindly please advise us what would be the issue. Please find the attached screenshot.
@Dr Atul - LNG @Ravi Gaurav @Ankur Bawiskar @Allen Andreas @Mark Roethof HOW to check to which database we are connected on our instance in servicenow?
Hi @Ankur Bawiskar, I have requirement where in when user's raise a request and a task will created for that request. (Task is created via flow designer) I need to populate assignment group of tasks based on drop-down variable 'city' in the catalog i...
Hello im new to this tool and would like to know how to get basic SLA reporting for our assigned group. what i need is separate or combined in one page. 1. Achieved SLA % monthly 2. Breached SLA % monthly basically i need to know our monthly SLA t...
Hi all. I have a requirement where i have to provide the Provide high-level design and review the low-level design (which should include the integration details, requirement reviews, data mapping, data certification & validations) for the above-defin...
Hello. On a table I have a field "u_user_criteria" with list type and contains many values (sys_id) reference to another table. I want to get each Display Value of each value of this field for later use. First I tried to convert the field from strin...
ignore
Hi All, I want give write access to 4 custom fields of a custom table to those who have a certain role.How can I achieve this ? Thank You. @ShubhamGarg @Satishkumar B ,@Brian Lancaster @Mark Manders @AG - LearnNGrow
