Blog: Mastering ServiceNow – Beginner to Advanced Guide (Simple Explanation) Before We Begin — A Note to YouIf you've ever opened ServiceNow and thought “Where do I even start?”, you're not alone.Many people use ServiceNow daily but don’t fully unde...
Hi, My question seems pretty basic I guess but I need to be able to display some variables only on specific catalog tasks. I guess I'll have to deal with catalog UI policies but I don't know where to start with this. For example, in one catalog task ...
Below script helped me to achieve this (function runMailScript(current, template, email, email_action, event) { // On sc_req_item, 'current' IS the Requested Item. // We don't need a GlideRecord lookup for 'item'. var closeNote = cu...
I have a question regarding the on-demand training for the CIS-ITSM certification.I’m finding the current on-demand course challenging for a few reasons:The course structure is difficult to follow, as the menu primarily serves as a progress tracker r...
Hi everyone,I'm facing an issue where a server-side error message disappears almost instantly on the Production environment, while it stays visible on the Dev environment until manually closed.Here is the UI Action code I'm using:function runPullback...
I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.
Hi Team, i want to auto pop new value and old value when user change state from list view, i have written below script. but it is showing only new value, old value showing like undefined. please give solution if anyone know. client script - Oncell Ed...
What is the best UX format to use for lists and forms? Thanks in Advance
Hi All, Could you please let me know if ACL is written on a field for read only access and on the same field a UI Policy or client script is written for making the field mandatory. On the form which one will be executed ? Thank You
Legacy: Performance Analytics ITSM DashboardsLegacy: Performance Analytics ITSM Dashboards • Zurich IT Service Management • Docs | ServiceNowHow to install this in test instance and what are the plugins needed for this dashboards i installed (com.sn...
hi i am working in itsm stimulator, pls give solution for below task . Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH)...
when I try to create a standard change from case(CSM) related workspace , it shows me the catalog items instead of the standard change catalogs, I can`t navigate to the standard change templates that I have created. I need to correct this mapping , h...
What is Service Bridge?ServiceNow Service Bridge is a powerful integration capability that enables multiple ServiceNow instances (such as Provider and Consumer instances) to communicate and collaborate seamlessly. It allows organizations, service pro...
Hi, I would like to have a % of recurrent incidents (and outages) per month. How can I do it easily (without calculate it manually)? Best regards, Nenad
I want to Hide an activity on play book respective to a user role