I released AWA and Agent Workspace and in our PROD instance all items coming to the Work Items table are stuck in the queued state and not pending accept. The online agents do not seem to have reached capacity, so I'm not sure why the inbound items ...
How can we automatically reset personalized filters for a user when they deselect all filter options?Currently, if a user removes all selected filters, the view becomes empty or unusable. Instead, we want the system to automatically revert to a defau...
Hi, I have requirement, where i need to encrypt or mask the address field in the catalog form, post submission of the user in the portal and RITM. That shipping address is populated to the catalog task of the description, where i need to encrypt.
Hi @everyone,Can any one help me on how to make mandatory "work notes" in sc_task table by using UI action. I tried i am able to set "Notes" section instead "work Notes".function onclieck(){g_form.setmandatory('work_notes');}
HiCan any one please guide me on logic to trigger condition In Request item any sla is attached - when sla is about to breach with in 48 hours I want to notify assigned to I wrote flow but no luckI can't add trigger condition task.table is Ritm Than...
Hi All, I have a requirement that users who have Knowledge role should not able to edit the report. They can view but should not able to edit a particular Report. Should I write ACL for this . I have tried to share the report to the people who have K...
In the CAB workbench - I click on refresh agenda to get the list of changes and start the meeting. But if someone submits a change late. The agenda is been automatically updated when during the approval ( there must be some sort of refresh happend...
Hi Community Members, Kindly, bridge the gap of what I have missed to understand in translation management. I am trying to translate knowledge articles via translation task /Machine translate and in order to achieve this I have installed below plugi...
Hi All, I am trying to implement On-Call Scheduling using Twilio - Notify. Now the requirement is if there's a P1 in the queue then the On-Call person will receive a SMS and Call, Where they need to acknowledge else the flow will move to the next per...
I want a CAB definition that schedules a CAB every week (say Thursdays) with each meeting reviewing changes for the upcoming 2 weeks. I can't seem to get the time range defined.I noted that if I schedule the CAB meetings every 2 weeks, I get the rang...
Please find the workspace ui script function logTelemetry(status) { g_ui_scripts.getUIScript('UIActionPerformanceLoggerClient').then(function(perfLogger) { var executionTime = new Date().getTime() - start; perfLogger.logTime("Budgetary Quote: ", e...
Hi Community,I’m working on Service Operations Workspace → Home → Overview → Your team’s work and want to understand where the Incident SLAs widget (donut chart) gets its data.I am not asking about SLA definitions (contract_sla) or SLA engine logic,...
Good evening.!On the Incident's Notes section, in Test instance, the work-notes, additional comments and actions taken are merged into each other.But on Production, the work-notes and additional comments are merged, but not the actions taken. This is...
Currently, in ServiceNow Service Operations Workspace, the Now Assist Recommended Actions are generating suggested steps that include bullet characters such as : - and *We would like the response to display clean text without these bullet/key filler ...
Hi All, I've got a requirement where the business wants to get a list of all the RITMs raised on Catalog item 'A'. The list should include many fields for ex - assignment group, requested for etc and VARIABLES of the catalog item as well. I tried to ...
