How Business Duration Calculated in Incidents ,how this calculated?
There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?
Forum Posts
Pulling Recipient mail address from Incident.
Hi All, I have to pull the Recipient's email address when of the tickets that are created by inbound email action. For example, we can see the recipient's email address in worknotes. Thanks in advance.
Resolved! Authentication Error While Deactivating Jira User via REST API
Hi Team,I’m currently working on integrating ServiceNow with Jira. I have a requirement to deactivate a user in Jira once they leave the organization. As per Atlassian’s documentation : The Jira Cloud platform REST API I’m following the mentioned ste...
on submit client script
Hi All, if some tries to resolve (using an Ui action) the problem record and if there are open problem task records, I want to restrict that and keep the state in fix in progress state only. I am trying this using on submit client script and not busi...
Resolved! Restrict Module visibility to certain groups
Hello All,I created a "Incident Dashboard" module under the Incident application. The requirement is to restrict visibility to only admin and groups where the “Include members” (u_include_members) field is true in the sys_user_group table.I used belo...
Date comparison issue
Hi All, Please provide you inputs for below issue. Requirement:In our custom table we have two fields, Start Date & End Date, every time if any new record is created, it should check with existing records and make sure to add start date before the st...
Reference variable not visible in Portal for non-admin user but visible in classic view
I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying ...
Why doesn 't this work? All I want to do is open a new tab for a new Case record. When I click the b
All I want to do is open a new tab for a new Case record. When I click the button nothing happens and nothing shows up in the error log:
Floating schedules from time zone context when used in a business rule
Hi all,I'm struggling to understand floating schedules from time-zone context when used in Business Rule and I was hoping your comments will help. This is my scenario.I have fulfillers in different time-zones. I have 8-5 schedule I want to use. I wa...
SLA condition
Hiii already configuration for cancel SLA running like this, why SLA stage is still in progress?
Integration between 2 instances
HI Community, I have a requirement where in dev instances i have created a catalog item and once the request is raised in dev instances then a sla record need to be created in sandbox instances...based on variables (like name, type, target etc) in ca...
If @mention is used in an Interaction, the standard @mention notification is not tokens
When we use the @mention in an interaction record, the notification is completely blank. It has verbiage and the link to the record if we use @MENTION in HR case records, incidents, etc. Help!
Ui action script doesn´t work
I'm creating a UI action (button) in the ServiceNow sc_task table called "Create Story". The button should trigger a process to create a story record in the rm_story table and copy fields and attachments from the related Requested Item (RITM) to the ...
Problem Form: HTML Fields Read-Only and Fix Button Not Working
All HTML-type fields in the Problem form are appearing as read-only. This includes fields such as Workaround, Cause Notes, and Fix Notes. Additionally, when we click the Fix button on the Problem form, the related popup window does not open. See the ...
how problem state will go to Pending change state and Known error state on problem SOW
In the SOW problem table, we have noticed that additional states such as Open, Pending Change, Known Error, and Resolved/Closed. We are unclear about how a problem state move to Pending Change, Known Error, Resolved/Closed, or Open. Please refer to ...
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