Hi Everyone, I am configuring an email client template and in recipients section in "TO" i have added additional_assignee_list. When we add more than one user in than assignee list , email client is only showing one user or email...
Hi, We need to display percentage of incidents on reports Number of Incidents satisfying condition(reassignment count >= 2)/Total number of incidents in last 6 months We are creating a report on Incident Selected column graph as type and in configure...
Hello,I have a query:How to get the list of all the parent workflows which triggers a particular sub flow? For example:I have a subflow named as "automation_subflow" which is triggered by various other workflows. I want to get the list of all those ...
Hello , There is a requirement to create a report based on catalog variable -Reporting to's company code.Here Reporting to is a catalog variable pointing to users table.In user table we have this field called company code. How may I create a filter o...
Hi All, I am looking to Integrate ServiceNow with Adobe and get all approvals for a user (need not be related to ServiceNow) to ServiceNow. The approvals should be displayed in a widget. How can I achieve this? Thanks!
Hi SN Community,When a user uses the Homepage Search, results are defaulting to show All. Is it feasible to change the default search page from All to Catalogs?Thank you and regards,AAN
PLEASE HELP ME WITH THE BKOW SCRIPT TO GET THE TOTAL OF OF HARWARE AND SOFTWARE WITH LIST var gr = new GlideRecord('incident');gr.addQuery('category', 'software');gr.addQuery('category', 'Hardware');gr.query();while(gr.next()){OUTPUT NEEDED: TOTAL NU...
Hello all,I am new to the “service now” application and I am currently trying to create reports for the IT support team. what I would like to have, is how much time it takes for a team to respond to a ticket or to acknowledge it on a daily average an...
So the requirement is, whenever there are changes in an incident (i.e like priority change, assignment group changed or any comment added) we need to add that to a incident notification. Any idea on how to configure that?
Hi Team, Greetings!! I have a requriment where i need to restrict a user to upload a document other than PDF like xslx,xml,txt. User wants only pdf file to be upload for one specific catalogue item. I went through the community but unforunently i did...
@Chuck Tomasi Hi Chuck ,Is there any script that can be written to compare records within the same table.I have got a custom table that has records belongs to the year 2023,2024 and the problem is in the records that belong to 2024 ,there is a refere...
Issue Description: The change flow deactivation was successful, but reactivation is currently unsuccessful despite being out-of-the-box (OOTB) in the Vancouver release.Request for Assistance: Seeking help and guidance on how to successfully activate ...
Hi, I would like to know if there is a way to know, for one given user, all the subscriptions to a CI that he has.I am not talking about Contract/Subscriptions, but Subscription available from CDSM "Service Offering". Happy to read your answers/comm...
Hi community,We are currently setting up SLA definitions and adding service business hours including public holidays.I wondering if there is a possibility to import such official calendar details into servicenow by using external data like csv, outlo...
I have a UI Action on cmdb_ci_computer form and I need to pass that current sys id from the Action to the Client Script UI Page called.
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