Resolved! how to attachment capture
Team , I need to replace the attachment in one of catalog, what is the best way to do that?I mean directly i can do it from prod >?
Forum Posts
Resolved! how to make field mandatory when group name.manger,members added have changes
Hi can anyone pls help me with scenario for, when a field in group table "Name""Manager""Group Members' are updated. i have to make a field "Worknotes" mandatory in group tablei have written a before business rule with an update option and written th...
Assigned to based on Assignment group and Vice Versa
So this customer has a requirement where they want to restrict Assignment group based on Assigned to Selection and Assigned to based on Assignment groups. For example if a user is a member of 5 groups, then when his name is selected in Assigned to fi...
Rest Message (Bearer Authentication Issue)
Hello all,I'm trying to integrate with Kandji, and it required bearer authentication. I tried this with Postman, selecting bearer as the authentication type, and it worked. As shown in the screenshot below, I tried it through the rest message, but it...
Resolved! Can we add both Flow and Workflow in a Catalog Item?
Hello All, Is it possible to add both Flow and Workflow in a Catalog Item? both are for different scenarios.As mentioned in the help text only one engine can be selected? Please let me know if anybody work on this kind of requirement in past and what...
How to track reopen of resolved tickets
We would like to track how many incidents have been reopened after being marked resolved.
State is showing incorrect value when onSubmit validation fails.
Hi Community, when I click on resolve button on incident form it is changing the state to resolved and throwing an error to fill all the mandatory details to resolve. which is an expected behaviour. but I don't want to show the state as resolved i ju...
How to get instance url dynamically in UI Builder?
Hi all, Can anyone please help me on how to get instance url dynamically in UI Builder? Eg: (https://devxxxxx.service-now.com)-->need to display in text link component in UI Builder In Text Link component-> its asks for the link -->"https://devxxxxx....
KB Articles: How to Change the Approver
Is it possible to change the approver of a KB article which has already been requested for approval? Please see attached screenshot. I redacted the names of the approvers.
Resolved! Inbound action
Hi,I'm trying to create a request which is in dedicated domain via inbound action. The sender will send mail to common DL .From DL the mail will be forwarded to servicenow. Here the sender is unknown and DL is known to the system. The inbound action ...
Issue with On Call Contact Sources
Hi All,I am trying to create on-call contact source. I can only see email source type, I cannot see phone number. Do I need to activate any property to see phone number? As per ServiceNow docs, we can create both email and phone number contact source...
Resolved! onChange() Client Script looking at a form variable and modifying options in a Variable Set variable
Hi! Can anyone tell me how to change or modify the options in a Select Box variable from a Variable Set using an onChange() Client Script that looks for a variable in the form?The idea is that when the user selects a country in the form, it should af...
Resolved! Need to display custom button on the servicenow form header.
My client is expecting a custom button on the servicenow form header with choice values.for example : a button on the form header with dropdown menus as shown below: Anyone please provide all the feasible approaches to achieve this requirement . Th...
Inbound Action: assign group by email, only works with some emails?
My org has been slowly asking me to add script to our Create Incident (New) and Create Incident (Forward) inbound email actions that will recognize messages from certain email addresses and auto-assign them to a corresponding group. This worked great...
Resolved! UI Action pulls the wrong field?
I've been trying to use this script for a UI Action button that will pre-fill additional comments with a salutation and sign-off. The trouble is, what seems to very clearly say caller ID to me in the script keeps pasting incident Number into that spa...
