How set default tab on csm/fsm workspace (like tab(2)) on load
Hi Community, any idea how to set tab to be opened first for the user when they open an change let's say in csm/fsm configurable workspace? See the screenshot
Forum Posts
Resolved! Pasting screenshots into requests or incidents
Is it possible to take a screenshot of a users PC and paste it straight into the incident you are currently working on so it can be escalated with detail and efficiency? Or, does it require the first level technician to take the screenshot, save it o...
Empty spaces in Catalog Tasks List view for Itil users
Hello All, Requirement: We want to restrict "App Engine Admins" group sc_tasks to other group members even they have itil role. For that we created a New ACL, if the user is not member of App Engine Admins group then he will not see the App Engine Ad...
Attachment preview not available to user
In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sy...
Resolved! Description Field Not Showing in Service Portal After Posting Incident
We are experiencing an issue where the "Description" field is not showing in the Service Portal after posting an incident. It's similar to https://www.servicenow.com/community/itsm-forum/short-description-field-not-showing-in-service-portal-after/m-p...
Validation in Service portal
Hi All,I have below requirement In one of catalog item in the service portal when ever user select Target delivery date, Start time, End time and location variables. ( All variables have select box type) and user submit the ticket. after that when ot...
Resolved! can give me one example of oncellEdit?
can give me one example of oncellEdit?
Script include
Hi All, I have a requirement to populate a set of value in a lookup select field 'Department' which is getting values from Department table based on the lookup select field 'Business Unit' which is getting values from Business Unit table. My soluti...
Servicenow Integration with AD for Password reset
Hello All,We have a requirement where the client want to reset his/her account password without logging in the servicenow. This password should sync with his/her account in AD.Wanted to understand how this can be achieved and what third party tool wi...
Unable to checked advanced check box in ACL?
Unable to checked advanced check box in ACL?I have checked check box when i am trying to save, but it's not checked . how to resolve this issue , please help me on this. Please find the below screenshot.Thanks
Resolved! How to find incidents attached to the problem records?
How to find incidents attached to the problem records?Scenario: we have 10 problem records , out of 4 problem records have incidents ,how to achieve this ?Please help me on this.Thanks
How to upload the report on any specific server
Hello team, I want daily report of hardware table and want to place the report on specific server’s path. Could you please guide me how can we achieve this? Thanks in advance,Nikita Gupta
Manage Attachments UI action. Download all: More files are in the zip file than expected.
Hello,Why does the "Manage Attachments" "Download All" include catalog variable attachments in the Zip file?My expectations would be that only the files that are listed in the "Manage Attachments" dialog would be in the zip file. Is there a supported...
How to make a read only child incidents ?
How to make a read only child incidents ?Scenario : Child incident always showing read only. Thanks
Resolved! How can I add comment as I trigger approval from workflow?
Hello, I have more than 10 approvals that goes to different users and groups. These requests generated as user selects variables, in this case I am trying to add comments to the approval form to let user know what he is trying to approve. Please let ...
