Hello, Few variables are available in requested item and few variables are populating when sc task get created. I want to create record for all variables in the table using flow designer when SC task get closed complete. I have used create action and...
We have a requirement to records the calls for MiMs and attach it to the ticket. Has this scenario been explored earlier and how can we do it and what are all the licenses needed for it apart from ITSM
when I am trying to add the defect to the change request it is redirecting to user table, How we can put this in order please provide your thoughts. also unable to see acknowledge button on Incident.
Hi, I need a regular expression for"Phone number needs to meet following criteria""1. Starts with '+'"2. Followed by digit 1 - 9"3. Followed by digits 0 - 9 with / without space in between.4. Should not have any alphabets in it."; via OnChange client...
Hi, Reflect SCTASK state field values to RITM state field values. it is working but How to do for RITM to SCTASK.Can anyone please help on this. It will be helpfull.After/update:Thanks!
We have text prediction functionality in Outlook, and I want to implement the same feature in my instance. Can I achieve it through predictive intelligence (PI), or do I have to use a third-party tool?
When you copy an existing change, fields are copied. In the tab "Planning" all fields are also copied except the content of "Risk & Impact Analysis". Why is that? Any specific reason please let me know.Any help on this would be appreciated.Thanks and...
In my customer`s environment CI`s (desktops and laptops) can be re-purposed or re-stocked (employee leaves the company and their computer is wiped and put back in the inventory to be used by someone else in the future). They want to delete all the in...
Hi all, I am new to the community so I hope i am doing this right. I wanted to create a approval workflow in which the approval is only created, if a user is not in a certain group.In this case my Group is called "DE-Managers".So all managers can req...
We have certain user accounts to be displayed only in the particular catalog item and its relevant RITM records.Can I use a display BR for this.? How could I identify the requesting URL/source. The Idea is those User Accounts will not be visible to o...
Hi All,I'm trying to create a catalog item but I get an error that says that I can't edit the item while it's checked out. I checked the item and it's state is draft and the field check_out is empty so I can not understand why I get the error above.D...
I am trying to update a sc task variable using patch api (/api/now/table/sc_task/<task_sys_id>)Body-{"sys_id":"7ceb8c101bae8e50aa03b9de034bcbba","variables":{"support_request_type":"Access"}}But the field(support_request_type) is not getting updated....
A request submitted by specific users who belong to same department should go to group approval and in the form the variable should be read only. this can be achieved via workflow ?
Hi all, is it possible to set the communications to trigger automatically without needing to manually send them from the workbench? Currently, the button is set to 'Compose' and I want the Initial communication to go out as soon as the Major Inciden...
Hi All,I'm trying to configure the service operations workspace but I can not find the edit button.Does anyone know another way to configure it? Thanks in advance
