Hello experts, The customer business requirement is to reduce the ticketing basis per month (incidents), so the end user would navigate into the portal and open a live agent request via a virtual agent to interact and resolve his issue with the possi...
Hi Team, I have requirement in reports where i have to exclude records created on weekends i.e. sat and sundays. and the count of those records i have to show it in same day column. Report type : Bar Chart in this report below are the filter i have a...
We are following the below steps to deploy knowledge management plugin in MS Word.https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/task/configure-km-add-in-word.html Initially, we deployed it in DE...
Can we import bulk KB articles along with data and images from other snow instances to servicenow Knowledge table.
Hi Team, i have a two variable's (from country and to country) on multi row variable set on change of the to country i need to fetch the values both values like that 20 rows.21 row created on change of to country i need to fetch the all 21 records v...
Hi All, I have one scheduled data import (JDBC) which runs twice a week. I want ,There should be incident created when import job fails with error or there is no data to import.In incident description ,we need to provide details like import set numbe...
HelloCan we show pending knowledge articles in global search through short description as it is working for published knowledge articles. And it should be visible for ITIL users as well.Can someone share suggestions here!Thanks in advancePriyanka
In many ServiceNow interviews or in any interview there are some managerial questions . I tried to find some managerial based questions which can be asked during the interview process collected from various sources. 1. What's your biggest professio...
Hi, We have subcategory field that field is dependent on Category it is working fine for dependency b/w category and subcategory.Here I need to give subcategory field that field is dependent on Select type of application field for dependency b/w Sele...
I'm trying to add Child incident tab on incident form to related list but I can't find it.
Hi Experts, Our client will frequently use email channel to create and update the incidents, instead of following the OOB functionality to reply on ServiceNow notifications which contains the watermark. They will reply on the email threads with multi...
Hi,In Record Producer "Map to Field" is not working for Reference field type. I have submitted the Record producer with some location as mentioned in the below Screen: But after submitted it is not getting auto filled instead it is empty field in th...
I have multiple SSO in my servicenow instance I want Azure SSO to work for native UI and Okta sso to work only for csm portal how to do that in servicenow? I can't use SSO Source field as we do not have clear list of who will be using which SSO, we w...
Hello TeamIn my servicenow instance when we closed sc task after that ritm automatically get closed.but i want if assignment group is empty ritm will never close and it will abort that action.can u please help me with that.
Hello, Need help in understanding Task Definition in service catalog. How we can set assignment group for the task created from task defination? When We should prefer Task Definition instead of creating tasks from workflow/flow designer Appreciate y...