How to set show only active RITM records in assessment metric questions - fliter condition
How to set show only active RITM records in assessment metric questions - fliter condition or reference qualifier
Forum Posts
copy incident
We have a requirement copy Incident we have OOB UI action when we have copied the same function and use this as a button It is not working at all , can some one please guide me how do i fix this ?
Resolved! Want retire all articles with same number
Hi Team Below is the code working fine for article that passed 5days on valid to, and retire articles. But I want to retire all the articles if any one of the article met the valid to date condition 5days. irrespective of state they are and version....
Resolved! Scheduled Maintenance Tickets Based on Scheduled Job,
Hi, Create a schedule job with the below conditions, 1.It should Create Incident records, for the first time run it has to create 4 weeks of incident and2.later on for Every weekend create Incident records for Additional weeks
Catalog builder's deep dive customization: step run with conditions particulars
Hi everyone, I want to add a condition specific to run a step in a catalog item using catalog builder. When i click "add task"... ...OOTB i can set conditions totally restricted: I'll want have more possibilities in this condition. Someone have id...
Restrict copying review tasks on a change raised using copy change option
I need review tasks to not get copied on a change raised using copy change option such that incorrect notifications can be avoided and review tasks wont get added to the new change at new state. I have created before insert/update BR on change task t...
How to create a button on header in csm portal
Hi, How to create button on header in csm portal and once I click on that button it should be redirect to case form(Record producer).I need guidence so please help on this, It will be useful. Thanks!
Resolved! Requirement to remove the pause duration of before sla to the current sla.
We have 3 SLAs running in Brit, requirement to configure all SLAs to start when condition matches and All SLA's starting should exclude pause time.Eg. INC647466 1.SD SLA 1: INC P1-P4 Response 30M -> SD SLA 4: P2 INC Restoration 8H (tech assigned)->SL...
Facing issue in setting the ACL as per the requirement.
Hello ServiceNow Community,We are working on a requirement where we need to add a new “Confidential” checkbox to incident tickets and requests also on service operations workspace incidents and requests. When this checkbox is checked, we want the rec...
knowledge articles to vi visible as per the record domain for search.
There is a search button where the short description field ends in incident record. Now, the requirement is when we click on that button, the knowledge articles that appears should be from the same domain as the incident.Example: If incident is in TO...
Couldnt able to Find Filter Breadcrumb option in Custom Table
Couldnt able to get the Filter Breadcrumb option in Custom Table for End Users admin users view End user view i want the same for End user view , How to get this option ?
Resolved! Error when calculating difference between fields
Hello everyone. I am involved in a task of calculating the difference between fields in a SCTASK as follows: the value of the reimbursement for financial loss ('reimbursement_request_amount') CANNOT BE GREATER than the value of the approved reimburse...
asset report attached to the staff exit ticket
Hi guys, I am trying to figure out how to generate a report of the assets assigned to a user that has been submitted on the staff exit form. Basically:Task for 'Retrieve assets from a leaver' is a trigger As an action, I was trying to a lookup recor...
Departent field is not populating
Hi, Requested by details are in variable set, created department as seperate variable. i want to populate department based on requested by. i wrote script include and onload CS. i'm not getting where i did mistake. Please help me.Script include:getDe...
