Hello All, We have an end_time field on on_call_escalation table which is currently not populating the time. It is empty for many records. does anybody have any idea regarding this. I need to know how it works. How it populate the data because there ...
Hello, Recently we have upgraded to Vancouver from Utah. We have multiple OOTB HTML fields on the form. We are showing this fields on custom service portal using <sp-model>. Once data is filled in text area of HTML, then it submitted it becomes read ...
Hi Team, Need support on how to implement below scenario in flow designer: Want to create a catalog task in sub flow when two parallel task which are present in main flow are closed completed.So basically when task 1 is closed completed in main flow ...
Hi Team, I have a requirement where I have 2 fields existing groups and add new group. In existing group I'm populating the groups which are already mapped to user. Whereas in the field Add New I need to populate the groups which are not mapped for t...
I am seeking guidance and best practices for relationship types to use when creating various relationships in the CMDB as well as definitions for relationship types. As pictured below I have four different scenarios outlined as well as an image I fou...
Hi All, In our instance, there is a field label called "Resolved" for problem state field. But it is not available in the state field OOB. When we sync both "Problem State" and "State" field only Resolved state is having an issue. I checked the dicti...
I have two date fields, start date and end date.I have written oncell edit client script like below: function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; //Type appropriate comment here, and begin scr...
Hello I have an requirement, that I am relating with the Incident. The Requirement is as follows. Let's consider the caller raised an incident in Sep, oct, Nov, Dec and Jan and he closed the incident of oct and Jan. Then I want to close the incident ...
Hi All, We have got a request to configure a public survery which will go to exernal users and one of the main point is that the user who submits the survey, their information need to be captured and based on that other process need to be formulated....
Hi All,How to set default value (a specific group from cmdb_ci_group table ) for reference variable of record producer.Shall I need to define a script include and call it using javascript: 'scriptinclude name' from the default value tab of the ...
I have 2 fields "Existing groups" & "Remove Existing" and both are of type List Collector. Currently existing groups having values populated with the groups where the user have. I need to have the same values populated in the remove existing field. P...
HI All, I have 2 custom table in 1 custom application table name 1.Approval & 2.CDS. now my requirement is Approvals table list view should be like CDS list view in short I want CDS fields in approvals table list view. please let me know how to do it...
In kb artical when the Author and content woner (referance fields) is inactive how to populate their manager name when class is ITSM Level 2 Procedure.
Hi,i have a MRVS where the "App name" is coming from cmdb_ci table. upon selecting the app name, all the other fields such as : app service name, internet facing, hosting type , technology domain, tech domain owner is displayed ( auto populate). i ne...
Hello all, Is there a way to upload a file to ServiceNow and then create a shareable link to it? The file would not be attached to any record, just a record in of itself. Thank you.
