SLA/OLA stop conditions are not working
Some of the SLA/OLA's are still in paused state even stop conditions are met. SLA/OLA's are active in the system.
Forum Posts
How to deduct the quantity from consumable table when any item(mouse, keyboard) is consumed
Hi All,I am having a requirement, in a catalog item, there are variables such as what type of mouse needed, what type of keyboard needed, etcWhen they select type of mouse, it should then check in the alm_consumable table which contains the name , qu...
On Change Client Script: Planned Start and End Date (1st time not working, but second time works)
Hi Everyone, As an implementer, we implemented a change for Normal or Emergency. And we've got a requirement to select a check box (check or uncheck) based on day-time activity. If it is 1 to 6 AM, the check box should be unchecked, and the reset of ...
Resolved! How to hide "Manage Attachments" link and the attachments on the incident form
Hi, Is it possible to hide the "Manage Attachments" link and the attachments based on users/ groups on the incident form. Regards, Hemanth
Need to create multiple requests based user selected on list collector
Hello Team, On catalog form there is one list collector variable reference to sys_user table, when i select 2 or 3 users , need to create one request for every user.
When you submitted new booking application then system should send a email notification to caller
When you submitted new booking application then system should send a email notification to caller
Resolved! Multiple sys_IDs on system property, how to call in client script to verify condition
I have created system property to include about 5 countries sys_ids(India, Africa, Japan, China, Sri Lanka), would like to call this system property sys_id's in the client script, 'Country' variable is a reference field to country table. If one of th...
if condition is not working in script inlcude
Hello, I am calling script include from Reference qualifier, My requirement is if logged in user is manager, then only his name has to be showed in the Requested for variable,if logged in user is Not manager, then his name and his reportees should be...
Optimal way to submit a Record Producer MRVS variables through REST API.
My requirement is to bulk import records into a custom table. The table does not have all the fields created which the client requires so we created a record producer pointing to the custom table, and we did not map the fields of record producer to a...
Allow watch list users to reply to commented email notifications
Hi All, We have a group that requires watch list users to be able to add comments on requested items. Since the users on the watch list is copied on email notifications, is there a way to allow them to reply to those email notifications and update t...
How to copy attachments based on variables value
Hi Community, I have few variables on the sc task table where i have one variable which is of type attachment. I want to copy that attachment into the another variable's values records. For eg. oat certificate is of type of attachment, whatever attac...
Looking to bulk update the linked change request items on a Change request via api
When creating a change e.g CHG1132840. There's a spot at the bottom for listening change references or change requests that currently needs manually editing which is then sent via a slushbucket call that I couldn't replicate in existing snow api call...
Record producer creating duplicate records in servicenow
Hi Everyone, I have an issue in record producer that in record producer creating duplicate records in servicenow.I was used class less script include to insert record in servicenow to map the producer variables to back record values.May i know the is...
Trying to figure out how to close RITM and REQ if all tasks are completed in a CI without BR/script
I have a CI for onboarding...I know I know it can be done in HR but they want it like this in ITSM, anyways the submission of the form will generate a bunch of tasks that need to be worked through, examples are in the pics. Once I go in to close all...
Salesforce to ServiceNow oneway integration.
Hello Team, We have a requirement where we need to create incident and RITM from Salesforce. Example : From a UI action in Salesforce they should able to create a incident or RITM in serviceNow manually, with only OneWay direction. Could you please ...
