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Query filter

Hi Team, Can someone please help me on the below query. Assignment group = PSOAu - FPCS - Control Systems SelectFilter: sys_class_name=cmdb_ci_win_server^ORsys_class_name=cmdb_ci_linux_server^install_status=1^manufacturerLIKEVMware^dns_domainINjbar.i...

nikhitha24 by Tera Guru
  • 433 Views
  • 8 replies
  • 0 helpfuls

Need help on BR "Close Translation Task"

Hello Community, Good day! Can someone please help me on this Business rule "Close translation task". This is an async business rule on kb_knowledge table. I am looking for an explanation what this business rule is doing and also how knowledge transl...

Resolved! UI Action create new change and open in new tab

Hello, I would like to receive some help. I have tried to solve this functionality request, but haven't succeeded, so therefore I am reaching out to this amazing community.  I would like to change our current UI action, which creates a change request...

Lkr by Tera Contributor
  • 2233 Views
  • 11 replies
  • 0 helpfuls

KA font size changes after publishing

Good afternoon. I've received a report where KA font size is changed after publishing a KA. This is not consistent behavior, and i've personally not been able to reproduce this. I'm not finding any known issue records and curious if anyone else has c...

Bcrant by Tera Contributor
  • 272 Views
  • 1 replies
  • 1 helpfuls

Resolved! Display description on my requests page is the Service portal

HI there we are want to display the incident description and and not just  the short description when a user views their incidents on the my requests page of the service portal. as the first item on the activity tab as shown below. what is the best w...

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One user is not able to export the report

Hi All, In my instance there is one report in dashboard the dashboard is shared with 4 users all all them are able to see repots but 1 on them user are not able to download the report. others have. they have same roles and they all are added in same ...

keval3 by Tera Contributor
  • 222 Views
  • 1 replies
  • 0 helpfuls