Is it possible to take a screenshot of a users PC and paste it straight into the incident you are currently working on so it can be escalated with detail and efficiency? Or, does it require the first level technician to take the screenshot, save it o...
Hello All, Requirement: We want to restrict "App Engine Admins" group sc_tasks to other group members even they have itil role. For that we created a New ACL, if the user is not member of App Engine Admins group then he will not see the App Engine Ad...
In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sy...
We are experiencing an issue where the "Description" field is not showing in the Service Portal after posting an incident. It's similar to https://www.servicenow.com/community/itsm-forum/short-description-field-not-showing-in-service-portal-after/m-p...
Hi All,I have below requirement In one of catalog item in the service portal when ever user select Target delivery date, Start time, End time and location variables. ( All variables have select box type) and user submit the ticket. after that when ot...
can give me one example of oncellEdit?
Hi All, I have a requirement to populate a set of value in a lookup select field 'Department' which is getting values from Department table based on the lookup select field 'Business Unit' which is getting values from Business Unit table. My soluti...
Hello All,We have a requirement where the client want to reset his/her account password without logging in the servicenow. This password should sync with his/her account in AD.Wanted to understand how this can be achieved and what third party tool wi...
Unable to checked advanced check box in ACL?I have checked check box when i am trying to save, but it's not checked . how to resolve this issue , please help me on this. Please find the below screenshot.Thanks
How to find incidents attached to the problem records?Scenario: we have 10 problem records , out of 4 problem records have incidents ,how to achieve this ?Please help me on this.Thanks
Hello team, I want daily report of hardware table and want to place the report on specific server’s path. Could you please guide me how can we achieve this? Thanks in advance,Nikita Gupta
Hello,Why does the "Manage Attachments" "Download All" include catalog variable attachments in the Zip file?My expectations would be that only the files that are listed in the "Manage Attachments" dialog would be in the zip file. Is there a supported...
How to make a read only child incidents ?Scenario : Child incident always showing read only. Thanks
Hello, I have more than 10 approvals that goes to different users and groups. These requests generated as user selects variables, in this case I am trying to add comments to the approval form to let user know what he is trying to approve. Please let ...
Hello,I have a requirement to redirect to a Record Producer from a UI Action Form Button and set a specific value that will trigger other fields to be populated. I currently have the UI Action in place and it is redirecting to the correct Record Prod...