Hi All,I am in need of implementing a escalation process within service requests. I'm looking for ideas on how you all implemented this within ServiceNow?Example Steps to the process1. Requestor/Service Delivery wants to escalate a requests2. Enga...
Hello SN Community! I have a non-itil user that I am trying to grant access to see a Project Dashboard. However, they keep getting the following message: I have created a role for this user that is granted share access to the Dashboard (and all the ...
Hi All,I am currently working on the execution plan tasks for the change request table(Parent Table) & change task(task table).The task was created successfully in the change record. the only issue was the task that was created, it was created with '...
Hello All, I want to show additional comments to user in tabular format. However when i post the request through SOAP UI, the HTML tags are being shown instead of the rich text. Can anybody please inform like is there any settings which i need to do ...
Hi All, We have existing notifications set up on sysevent_email_action table to trigger an email when a request is rejected. The requirement now is to include the rejection comments to be captured in this email notification. Please note the comment i...
Hi I am new to ServiceNow learning Surveys. I have created some simple smilies on "How was your experience?" which approach would I need to take to get that survey on the email notfication. I have attempted it but no luck in doing. Would appreciate t...
hi,I want to understand the difference in terms of features in CodeMirror Editor vs Monaco editor.ServiceNow has suggested us to set the value of either of these properties to false.To resolve this please attempt one of the two items to see if this r...
Hi, OOTB My Request widget display both requests and incident but my requirement is to show Incidents and requests separately. Like create 2 new widget similar to OOTB My Request widget 1. My Request [show only Requests] 2.My Incident [show only Inci...
Hi, I have a custom table which have users record with other details. I have written a flow with trigger condition as 'Active flag changes to false', and other actions will lookup this user record in custom table and change the status of this record...
ATF :: New TestService Catalog in Service PortalOpen a Order Guid (SP)Click Arrow glass for Order GuidList will be emptyAny idea how to populate? I can navigate to Order Guide and see two items there.
Hi Guys, I need to get a link on an email notification on the incident table to the related change that cased the incident.
Hi all, does anyone have an idea how to link a catalog item to an existing standard change? The requirement is: Once a requestor fills and submits a service catalog request, it should link to a particular existing Standard change
We have one existing catalog item. now requirement came so need to change assignment groups based on one of the variable field present on catalog item.How can we achieve this scenario?
Hi All - We recently upgraded to Vancouver, we are using agent workspace in previous versions.How can we configure Service Operations Workspace for incident and Service Catalog management. Thanks,
Hi all, Does anyone know if we can remove the approval process from the Contract Workflow?