We want get data (insert/update records) from Event(sysevent) table to my custom table. Created BR on table is 'sysevent' and after insert/update BR. var oldRecord = new GlideRecord("sysevent"); oldRecord.addQuery('nameLIKElogin^ORnameLIKElogout'); ...
Hi experts,I have a specific requirement to establish a catalog item for requesting access to Microsoft Azure solely through an 'email invitation' method, without utilizing the 'Create user' action from the Microsoft Azure ID. I have successfully ach...
Hello,I have a requirement where I need to configure the "Number" field to change style when it's been updated and then change back to normal once the update has been seen by a user. I've configured a field style to make the "numbers" bold and to dis...
Hello, We have a catalog item where users can request help to set up AV equipment in a teaching room. We have added the "Additional assignee list" field to the catalog task that is part of the workflow (90% of the time these types of requests go to a...
Through some misadventure, earlier CMDB efforts have resulted in our original Business Service (cmdb_ci_service) table containing items that should be Application Services. The "Convert to Application Service" button is available, but in testing usin...
In all transparency, I am not great at scripting. I am using the scripting function in flow designer and I need help checking if my variables are null. if they are not null I would like the workflow to go to the next step. Below is where I started...
Good day team a specific user is facing this issue, when she wants to send an email via SNOW the email body disappear, we have verified her profile and roles and everything looks fine, also I have run some debugs as Business Rules and Security (ACL) ...
We have a simple Request FormBy selecting a Support Group - Approval is sent to the Group Manager. What we would like to do is on the RITM Level, if the Support Group was selected incorrectly, we would like to be able to change it, and have the Appro...
Assignment group not visible on form or in list view but while checking XML its visible. Checked Dictionary override , reference qualifier and ACLS.Please suggest.
We are just starting to transition to the ITIL best practice priority matrices from an old process were everything were pri 3 and pri 4s. We used Pri 1 and 2 as our MIM. So we are starting from scratch in creating the definitions around impart and u...
I know we can hide buttons and elements in the cart layout for catalog items in the Service Catalog via the "Maintain Cart Layouts" module. How can you maintain the buttons and elements that are available when inside an order guide??My requirement is...
The cloud runner application is showing offline. While running the Test Case via ATF Application.
Hi,I'm creating some email notifications for Problem tickets, so Problem owners will get an email notification when assigned, and give them the SLA due date. Also another for when the SLA hots 50%, 75% and 100%.In the 'Problem Assigned to' notificati...
Hello Community, When submitting a service catalog item form that contains a multi-row variable set, such variable set does not appear in associated approval tickets when accessed through UI16 (image below). Has any one found a solution to this issue...
Hello All, Is there a way to apply debug on a record which newly gets created from a record producer? A little bit of context if that helps:I want to find out which business rule or flow is responsible in updated a field on the table in which a recor...