We have encountered an issue where some users are missing inherited roles from ITIL group. The roles were removed without any audit history.We have observed that removing a user from a group and adding them back resolves the issue. However, we are un...
Hello Everyone, I am working for custom application, the requestor submits request from Service portal. after submission request will be created on Custom Request Table. my requirement iswhen Request gets created from Portal on my Custom Request tabl...
i have catalog item where stages set from flow. i can see few unwanted errors popping up in my service portal and they disappear when i refresh. what could be the reason. attaching the flow as well.
Hi,In the service catlog I have a reference variable named as account, but I'm applying filter to according to the requirement in which i have used script include and calling it by reference qualifier.I have checked my script include by calling it on...
Hi Team, I have variable user which is reference to sys_user and I need to populate the user ID of the user as field message. I tried with showfieldMessage but no luck. Can anyone help me on this. Thanks
Hi Team, Is there any possibility to hide the View's , If it is there I want to hide the view's based on the field condition's Any suggestion....
I have added few records on into related task tab of knowledge record. (check screenshot 1).I need to show those records on knowledge article on portal like (check screenshot 2). Screenshot1: Screenshot 2:
Hi All,I am using a 'catalog attachment' widget in my record producer.But for the non itil users the attachments that are added to the record are not visible But if I give the itil role to the same user, the attachments are getting visible. Please g...
Hi Team, kindly assist here.I am trying to fetch associated server's name in variable(multi line text) for the solution selected , kindly help me with the code.I have 2 questions on cat item:Q1. referring to Solution table[cmdb_ci_service]Q2. referri...
Hi Team,We have created a custom choice field created under cmdb_ci and under affected CI (Task_ci) table we have brought the field in the list view using dot walking but when I tried to edit the choices for the custom field I am getting the error "...
HI, I have a requirement; notification need to be sent to requested for manager's manager if requested for manager is inactive.Initially i have created the entire setup to send the notification to requested For's manager but now i need to add the log...
I have a use case where users would be able to raise request to receive new asset, loan asset, transfer asset and liquidate asset. I'm thinking to start the process using a catalog item so a Request record would first be created. However, I then noti...
Hi Team, I am facing problem on Incident form I have different view's (like view1 , view2,view3....) and in every view few fields are mandatory , Right now view1 is active ,end user filed the all fields in view1 after fill the form end user click the...
I have created OOB Agile configuration on an instance and tried creating Demo Products, Releases, Themes, Epics, Stories and Scrum tasks. Created Sprints, assigned stories to the respective sprint and kept states as different for stories. When I try ...
Hi Community, I have an assignment rule when ci is xyz i want to assign it to a group. I have already created it but its assigning it to the wrong group. Please let me know what i need to do now? Thanks
