Metric table for custom table
Hi All, We have a custom table called IT Incidents(extended form Task) and Planning to build SLA's on it. Do we need to build a table separately for Metrics or is it already available for custom tables as well?
Forum Posts
How to remove duplicate records of user from Affected customer from Incident and requested for RITM.
We have noticed that Affected customer" from Incident and "Requested for" column from RITM is not populating correct user record in service now, there are multiple records found in Affected customer" from Incident and "Requested for" column from RITM...
Knowledge article state is active false after publishing it.
Knowledge article is not going to an active state after publishing and getting approval from the required group.
variable set fields value in catalog item
Hi All, How to get beneficiary's(user filed in variable set) location in a catalog item field?OnChange client script
Approver license when requesting manager approval in flow - Utah
I would like to understand how approver licenses are consumed if you have a step in a FLOW for catalog item request to get user's manager approval?I see it generates approval for manager even when manager does not have sys_approval role.
Project Plans for Different Deployments in ServiceNow
Can someone share the link of ServiceNow Portal where I can find different different Project Plans for different deployments in ServiceNow???
Resolved! create flow designer
Hi all,I have one requirement like I have to create flow designer for adding or removing user from group when the user request it from catalog item. For this i have create catalog item in which i have add 3 variable like1) what Action u want?(type se...
Hide Variable set fields on catalog item form
Hi All, My variable set has 10 fields and I want to hide 5 of them, I tired creating UI policy but no luck. Please suggest!! TIA!
Check the connectivity from flow designer
Hi team,I have a requirement, where I have to check the connectivity from the flow designer before proceeding to the next step, if connectivity is fine we will proceed to the next step or else we will create incident.for example connectivity issue ca...
Knowledge Article versioning to be enabled
As a knowledge manager, I want article versioning to be enabled, so that we can manage different versions of articles and can go back to previous versions of the article.Acceptance Criteria Given I am a knowledge author, when I edit a knowledge artic...
Send Updated fields in the payload
Hi @Sandeep Rajput I am currently trying to send the updated fields to a third-party application. However, when I update any field using a business rule, I notice that all values, except the updated one, appear as null. Similarly, the same issue occ...
Are there any best practices to explain Knowledge Article Template?
Hi I have to explain the details of Knowledge Article Templates.I already understood Standard, FAQ, and KCS.I think I can easily combine following fields into Introduction, Explanation, and Instructions.However, ServiceNow divided Introduction sectio...
Resolved! Create a notification system to alert 'assigned_to' when the due date for a story is less than 3 day
The system should be able to monitor story due dates in ServiceNow.When a story's due date is less than 3 days away, an email notification should be generated.The email notification should be sent to the 'assigned_to' user for the respective story.T...
Resolved! The Scheduled Published Date must be set at least 24 hr after the current If the date value is taken
Hello community, I hope my question about knowledge management is in the right place. I encountered a problem here that we have had since the release upgrade to "Utah Patch 7".If a date value for "planned publication" is entered or changed for the fi...
I want create an incident ticket via email
I want create an incident ticket via email
