Hi all, I'm trying to create a ritm using intgration with Workato. Was able to create the ritm with the require item and workflow, but the variables are missing.Is anyone knows how can I call the variables or any experience using Workato?
We are implementing SNow now and moving to ITIL 4 Our change volume is very high. I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on o...
Hello community, I have a requirement, I need to close to SCTASK'S which are not updated in past 120 days along with associated Requests and RITM through Scheduled jobs Here I have some scenarios to handleScenario 1: I need to close the SCTASK'S whi...
Hi,Field values are coming from the script if i try to create ATF i can't see that values in choice.I have a Catalog item which Solution Type and Reason for Deployment choice values are coming from some script. if i set those 2 field values I can'...
Hey Experts, I'm trying to configure a pagination for a rest api in a data stream using flow designer.As below the configuration of the data stream. 1. Pagination Setup Step : 2. REST Step : 3. Splitter Step :4. Script Parser step : (for tesing purpo...
Hello Everyone, Based on one of the request from client, we were asked to check if the plugin with plugin ID "com.glide.tokenbased_auth" is part of Servicenow ITSM Pro License. This plugin is currently not present in our client instance which is in V...
Hi Team,I want to send email notification to current logged in user from script action. If we achieve this using BR in this way it is easy. My scenario is to send from script action. Attached is the script action.How this can be achieved? Any help wi...
Hi people, I'm currently looking into integrations and want to explore Scripted REST API. Did anyone have input on this Also I want to explore the Attachment API 'Did anyone have any documents and real time work item to work on PDI? . If so kindly sh...
We have a catalog item that can be requested for any user but only a subset of users (user criteria = Group A) can fill out/submit. When a member of Group A fills out the form they want to enter a user into the Requested For variable a user who is no...
Hello, I am trying to validate the following task in learning section Lists and filters: Personalise list and remove the "Opened" and "Updated by" columns. I did this and the columns don't show anymore in my list. However it doesn't get validated. ...
Hi All , I have a requirement , where the person who is an assigned to or requested by for Normal change request , the person should not be able to approve its own normal change in any level of approval process and it should show as not required for ...
Could anyone please tell me what the best ways to add IT Assets into ServiceNow from other systems.@Community Alums @Sohail Khilji @Sandeep Rajput @James Chun @Dr Atul G- LNG @Abhishek_Thakur @Community Alums @Ankur Bawiskar @SAI VENKATESH @Anurag Tr...
On my SC Category Page, its shows categories on the left side and popular item tiles in the centre.I would like more control over what is shown here, is there a way to do any of the following:1. Configure popular items to show popular items over last...
Hey all,Is it possible to have a conditional field based on a list collector on a catalog item? I can't seem to get mine working, starting to wonder if its the way a list collector worksI need a multi line text field to show if the list collector inc...
I need to export a record from sys_attachment table from prod. And import it in dev(because I need the same sys id). But using export xml and import xml its not working. When you click on a record in sys_attachment table , that record will be downloa...