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Resolved! Synchronization between Parent and Child incident fields

The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the parent incident. Here I got the requirement to make synchronization of some fields between Parent and child incident.. F...

Community Alums by Community Alums  
  • 2717 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to check a value is included in array or not.

am getting 'return JSON.stringify(CIs)' value as ["CI1","CI2","CI3","CI14"] form script include, I need to check the selected ci (eg:- CI1) on the form is part of this return value or not.if yes need to give an alertcan i know how to achieve this. Am...

roshini1 by Kilo Guru
  • 13263 Views
  • 3 replies
  • 6 helpfuls

Resolved! Catalog Tasks are getting creted but not showing in related list of RITM

Hello,I have majorly worked on the workflow and am new to the Flow designer, Actually requirement is once a catalog item is requested first it should go to the approval and later it should create 2 tasks at a time and once close complete then it shou...

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Atik by Tera Contributor
  • 1160 Views
  • 3 replies
  • 2 helpfuls

Create report duplicate records?

Do I need to find duplicate records of cabs?We have six cabsCAB-1, CAB-2, CAB-3,CAB-4,CAB-5,CAB-6A change request record goes above any one cab and the same change goes to CAB-7, I don't want those records, I just want to find duplicate records of th...

Shashi K by Tera Contributor
  • 1677 Views
  • 2 replies
  • 0 helpfuls

Copy Work Notes from Task --> RITM and Vice Versa

Hello Guys,  I am looking for a  robust solution solution for the following requirement. REQ0001----RITM001 --------TASK0001 --------TASK0002 --------TASK0003 --------TASK0004 ----RITM002 --------TASK0005 --------TASK0006 --------TASK0007 --------TAS...

Workflow join is always setting to close incomplete only

Hi All,I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.Also I am having 6 run script activities, all are pointing to same join branch.Either the tasks or the run scripts are not the mandator...

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Renu9 by Tera Contributor
  • 861 Views
  • 2 replies
  • 0 helpfuls

scheduled job

can you write a scheduled job script to check if there are 5 incident created in a day with the 'hardware' category, then you need to create a problem ticket and assign it to the manager of the hardware group.

Catalog Task, Mandatory Variables on Close

Our Service Catalog has a number of processes that require fulfillers to enter information into editable Variables in their Catalog Task before they can close it.  Typically, that information is used by the next group to complete the next phase of th...