Reporting roles in ServiceNow
Hi All, Which minimum role is required to give a user, so that he can run a report in ServiceNow, Thanks and regards, Adarsh
Forum Posts
Assignment lookup rule not applying to Service Operation Workspace
I have created a few assignment data lookup rules on the incident table but they are not applying to the Service Operation Workspace.They are working fine in the Default View but not in the Service Operation Workspace.Any help will be appreciated!
In the table fields should be updated but should not be inserted?
In the table fields should be updated but should not be inserted ?Scenario:1. we are importing data through import set , 2, here fields should be updated but should not insert new rows in the Tables. ThanksRam
Wrong display on My request
Hi, I have a problem cause, when I want to create a RITM cat item, in my request on Employee center, the main display value is a short_description of cat_item, I want to change thius to "name" of the cat_item. for example: test ritm - this is the sho...
How to send reminder notification before CAB date
How to send reminder notification to approvers for pending approvals before CAB date. If CAB date is on Thursday then wanted to send notification on Tuesday. Can we do this without using workflow. Thanks.
How to send follow up notification after 7 days of initial approval notification
How to send follow up notification to approver for pending approvals of change. Need to send this reminder five days after initial approval notification. Thanks.
Major Incident & Problem Report different processes BUT..
Hi all,So Problem- and Major incident Management is two different processes with different goals BUT...I have helped a customer with their major incident Management (setting up communication task & Post-Incident Report). Now it seems the mos valuable...
Auto-Populate Change Management Fields from an inbound Email
Hello, I am new to this ServiceNow project and I have a task to auto-populate fields in our Change Management template based on inbound emails. These inbound emails arrive as a service bulletin and based on the information in the email, I would like...
What are the ITSM Use cases for Now Mobile Application?
What are the ITSM Use cases for Now Mobile Application?What are the ITSM Use cases for Mobile Agent Application?
Approval record should get updated by clicking a link in email notification.
Hi EveryoneI Have a requirement if a user clicks a click on email notification it should open an Outlook stating the Subject example: Approve or reject and To Address should be updated with the instance email and once the email is sent the approval r...
To add a new approval in problem flow
I need to add an approval level for Root cause analysis in problem how to to that and based on that the sla will be paused and the state will be pending. I am unable to find a workflow for problem in workflow editor and anything related to this. Plea...
ServiceNow Slack Spoke throwing an error in the integration hub
Hi ServiceNow Community Developers, I am following the steps outlined in here https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub/concept/slack-spoke.html to integrate ServiceNow with Slack using the ...
Issue Customer Notifications about Change Requests
Hello, This is my first ask to the Service-now community so apologies if this question is incorrectly posted. I have search the community but have been unable to find a suitable solution. We have been using Service-now Change Management for a number...
Find and edit dialog view of problem task when changing state to closed
Where can I find this dialog view and edit it? It opens up every time a user tries to close a problem task. I need to add a custom field to the dialog view.
We see a special character when we export a report in csv
We had a BR glitch and we see records created with invisible special character in one the fields.We would like to remove this invisible character and correct the value in field.We need a background script to do this.Kindly assist.please refer the att...
