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Resolved! Update Related List In Corresponding Record (User / Department)

I have a requirement to update the User Related List in Department (cmn_department) with a value which is set in the User Record and vice versa. 1) When I populate the Department (reference to cmn_department) record in the User Form it should update ...

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Fix script to insert record according to condition

Hi All, I want to write a fix script to insert new records using existing values.I have a table:- u_test inside that there are 4 attributes: - PatchingStartEndWeek (reference field)Sat 01:00 -4:0014:00:0018:00:00first weekFri 02:00 -5:0015:00:0016:00...

Priya75 by Tera Contributor
  • 1241 Views
  • 5 replies
  • 0 helpfuls

Copy attachment from record producer variable to record is not working

I am trying to copy an attachment from variable in record producer to record with the below BR, but its not workingI am using Async insert BR on the table (x_as_request) in scoped app.In line number 5, im getting 'x_as_request' table in the log.  In ...

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Renu9 by Tera Contributor
  • 2037 Views
  • 10 replies
  • 0 helpfuls

Service Request Escalation Process Needed

Hi All,I am in need of implementing a escalation process within service requests.  I'm looking for ideas on how you all implemented this within ServiceNow?Example Steps to the process1.  Requestor/Service Delivery wants to escalate a requests2.  Enga...

Resolved! Users unable to see Dashboard

Hello SN Community! I have a non-itil user that I am trying to grant access to see a Project Dashboard.  However, they keep getting the following message: I have created a role for this user that is granted share access to the Dashboard (and all the ...

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Maria20 by Tera Guru
  • 5083 Views
  • 15 replies
  • 1 helpfuls

Execution Plan Tasks - how to set up 'task type'?

Hi All,I am currently working on the execution plan tasks for the change request table(Parent Table) & change task(task table).The task was created successfully in the change record. the only issue was the task that was created, it was created with '...

AakankshaSK by Tera Contributor
  • 2240 Views
  • 4 replies
  • 1 helpfuls

How to add Rich Text in additional Comments?

Hello All, I want to show additional comments to user in tabular format. However when i post the request through SOAP UI, the HTML tags are being shown instead of the rich text. Can anybody please inform like is there any settings which i need to do ...

kanika11 by Kilo Contributor
  • 7529 Views
  • 3 replies
  • 0 helpfuls

Embedding Survey in an Email Notfication

Hi I am new to ServiceNow learning Surveys. I have created some simple smilies on "How was your experience?" which approach would I need to take to get that survey on the email notfication. I have attempted it but no luck in doing. Would appreciate t...

CodeMirror Editor vs Monaco editor in ServiceNow

hi,I want to understand the difference in terms of features in CodeMirror Editor vs Monaco editor.ServiceNow has suggested us to set the value of either of these properties to false.To resolve this please attempt one of the two items to see if this r...

Kalyani35 by Tera Guru
  • 5110 Views
  • 1 replies
  • 0 helpfuls

How to display only Incidents on My Request Widget

Hi, OOTB My Request widget display both requests and incident but my requirement is to show Incidents and requests separately. Like create 2 new widget similar to OOTB My Request widget 1. My Request [show only Requests] 2.My Incident [show only Inci...

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Mahesh23 by Mega Sage
  • 2522 Views
  • 4 replies
  • 4 helpfuls