The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the parent incident. Here I got the requirement to make synchronization of some fields between Parent and child incident.. F...
am getting 'return JSON.stringify(CIs)' value as ["CI1","CI2","CI3","CI14"] form script include, I need to check the selected ci (eg:- CI1) on the form is part of this return value or not.if yes need to give an alertcan i know how to achieve this. Am...
Hello,I have majorly worked on the workflow and am new to the Flow designer, Actually requirement is once a catalog item is requested first it should go to the approval and later it should create 2 tasks at a time and once close complete then it shou...
create new" button is missing .I'm not able to create new flow.How to bring this button back.
Few thousand records got deleted from our instance, How to restore the Deleted Record with its references using Script?
Do I need to find duplicate records of cabs?We have six cabsCAB-1, CAB-2, CAB-3,CAB-4,CAB-5,CAB-6A change request record goes above any one cab and the same change goes to CAB-7, I don't want those records, I just want to find duplicate records of th...
I want to create number of incidents created per week,month and year in which i can be able to toggle yearly,monthly and weekly report like i have attached in a single report
Hi Experts, I need help on one of the record producer which i have created and other record producers are working fine. The issues is like when I click on “try it” and fill the form and submit the page goes to (https://abcdev.service-now.com/service...
Hello Guys, I am looking for a robust solution solution for the following requirement. REQ0001----RITM001 --------TASK0001 --------TASK0002 --------TASK0003 --------TASK0004 ----RITM002 --------TASK0005 --------TASK0006 --------TASK0007 --------TAS...
Hi All,I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.Also I am having 6 run script activities, all are pointing to same join branch.Either the tasks or the run scripts are not the mandator...
Hello,Having an issue with the Walk-up Experience while utilizing the booking appointments On Behalf of other users.-----We have a Queue with an 'Appointment routing time' of 15 minutes.If a user schedules their own Appointment on the Walk-up Check-i...
I am trying to import XML file data using Import set Data source & Transform maps. With manual loading of data into import set table and transforming manually working fine to create the data in target table. However, I want it as automated process us...
can you write a scheduled job script to check if there are 5 incident created in a day with the 'hardware' category, then you need to create a problem ticket and assign it to the manager of the hardware group.
Our Service Catalog has a number of processes that require fulfillers to enter information into editable Variables in their Catalog Task before they can close it. Typically, that information is used by the next group to complete the next phase of th...
Hi All, I have been trying to send some ServiceNow notifications to users who are not ServiceNow users and some email addresses are distributed lists. I know we can use the email address field in the notification whom to send to but do not receive ...