ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Send email from workflow then wait for response

Hello All,  I'm trying to wrap my head around how to make this work and seem to keep getting stuck so I need a little help or advice. I'm being asked to build out a new hardware request process due to some changes in the way we handle equipment. I ha...

James Turney by Tera Contributor
  • 1164 Views
  • 1 replies
  • 0 helpfuls

I need to change state to close of bulk problem tickets at a time

var gr = new GlideRecord('problem');gr.addQuery(' my condition');gr.query();while (gr.next()) {    gr.setValue('state', 'closed');    gr.update(); }i used above simple fix script  but  it was not working  help me for this 

poco by Tera Contributor
  • 369 Views
  • 1 replies
  • 0 helpfuls

SLAs based on Assignment Group Company

We are working on setting up Incidents SLAs for our client.The requirement is to set-up SLA (Response & Resolution) based on Vendor companies (and Groups created according to these vendor companies).We are using core company table to create these ven...

Merit71 by Tera Contributor
  • 288 Views
  • 1 replies
  • 0 helpfuls

Editable variables in ritm

In ritm I have two variables called  'A' and 'B'.So when the request is submitted one catalog task will be created this catalog task members will enter something in variable 'A'( which is editable on ritm) , and then they closes there catalog task.Bu...

User_267 by Tera Contributor
  • 456 Views
  • 2 replies
  • 0 helpfuls

Knowledge Article Approval from Requested to No Longer Required.

Can someone give me advice on how I will achieve this? I created a transform map to update the KB article approvals in the sysapproval_approver from requested to no longer required. I tried using the script in the screenshot, but all the records in t...

JECC by Tera Contributor
  • 501 Views
  • 1 replies
  • 0 helpfuls

SMS Gateway Service Provider

We are currently looking for SMS Gateway Service Provider to integrate with our ITSM Standard ver. Vancouver to send sms alerts on every ticket status change and for Major Incident. Someone please help sharing the vendors available in Indian market.

Data not loading into target table

Hi , I have created a data source and added a transform map to it and I have mapped to a target table in the transform map . when I load data from the data source ,it is getting loaded in the import set table but when I transform it then it is not ge...

phani24 by Tera Contributor
  • 901 Views
  • 3 replies
  • 0 helpfuls

Related Search is not Working

Hi All,The Related Search feature is not working. For every input I insert, I get 'No matching results found for incident.Does anyone know how to fix it? Thanks in advance