Good Morning, I have a strange issue happening with my related lists. If you can see the screenshot below it's showing one number (INC0875225) but when I click on the record it shows a completely different number (INC0875224). The incident was crea...
Hi, I need to prepare below 2 reports and then calculate percentage using a formula indicator:I have a catalog item with 2 variables : joining date and target date1. First report should show all SCTASKS created 10 business days (excluding Sat, sun a...
I need to update the REQ state to closed complete when RITM state is closed complete. currently if state of sc_task is closed then RITM state is setting as closed complete. So as well as RITM i need to closed Request also if RITM is closed. Any help ...
Is there a way besides going to the System Logs mentioned in the below article to identify if the user who is viewing the form is being impersonated by another user? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055 So fo...
I want to restrict records getting inserted and updated in alm_hardware table if user is already assigned to a model category except categry is not "Rugged device"I am currently using the below Business rule but when I update a asset record even thou...
c.hostname = function() { var host; $timeout(function() { host = c.hostname; this.server.get({ action: 'getvaluefromserver', name: host / }).then(function(response) { c.cloud...
I have been trying to get this code to work. I am trying to cc a group based on certain conditions but the cc is not working correctly. The conditions are if the Assigned to is empty and the incident belongs to certain categories and subcategories to...
Hi All,I want to hide the submit button on a specific catalog item based on a condition.I tried using a UI policy but it's executed after the page has loaded. Because the page is heavy, it takes a second and the user can see the submit button before ...
I want the Catalog Item variable of date/time (could be single line text) in the service portal to NOT show seconds or milliseconds. I understand this can be set on the display for user preferences, however, two things, it is already set to not show...
When the approver goes to approval table to approve the request.Once the approver clicks on Approve UI action button, he should receive a confirmation box saying ' Do you want to approve the request or you still want to continue reviewing? 'If approv...
My team currently has already existing a Knowledge Feedback notification that triggers when Comments>Is Not Empty. We are employing Knowledge Feedback Tasks and need those to trigger to the same ownership group when tasks are created. The problem I a...
A group would like to use a catalog item to take requests for changing firewall rules. Their needs consist of taking in: 1. A firewall rule name2. A source IP3. A destination IP4. A destination port I can configure this for a single request, but the...
I am using an asynchronous BR where I am unable to update the current field value directly; instead, I have to use current. Update to achieve it. Is there any other way to accomplish this? Additionally, I have included a REST call in the BR.
We have requirement to restrict the publication feature to the specific list of recipients list. Please help us.
CASE- Hi . I am creating a form where a field with 3 radio buttons (High, mid, low) 'C' 's behaviour is being determined by the value of a dropdown field A. A can take values -1,2,3,4. When A takes 1 or 2 , C becomes hidden and when A takes 3 or 4 C ...
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