Hi Team,We've seen this issue a few times this past year. Suddenly, the Favorites will be blank: Tried Refresh, Relog, Clear Cookies, and Reopen browser but they were still missing. Came back after 5-ish minutes. Any remedies or suggestions?Thanks,D...
I'm trying to update the Edit function on the Incidents Record screen for ITSM Mobile Agent.I've used Mobile App Builder to try adding a new data parameter for Impact to the Edit incident Action item and added it to the Field values for the parameter...
The OoB functionality to disable SN accounts if the corresponding AD user account is disabled works perfectly, except in our environment. Our current process is to move the accounts to another OU=disabled users. I looked at other options such as trac...
Hi all, We have a service desk team which is tracking issues on spreadsheet and we would like to onboard them into ServiceNow but the issue is that that they follow a non standard approach to document their issues. This means we have to create few cu...
Hello, Recently we have upgraded to Vancouver from Utah. We have multiple OOTB HTML fields on the form. We are showing this fields on custom service portal using <sp-model>. Once data is filled in text area of HTML, then it submitted it becomes read ...
Hi Team, I have a requirement where I have 2 fields existing groups and add new group. In existing group I'm populating the groups which are already mapped to user. Whereas in the field Add New I need to populate the groups which are not mapped for t...
Hi All, In our instance, there is a field label called "Resolved" for problem state field. But it is not available in the state field OOB. When we sync both "Problem State" and "State" field only Resolved state is having an issue. I checked the dicti...
Hi All, We have got a request to configure a public survery which will go to exernal users and one of the main point is that the user who submits the survey, their information need to be captured and based on that other process need to be formulated....
Hi All,How to set default value (a specific group from cmdb_ci_group table ) for reference variable of record producer.Shall I need to define a script include and call it using javascript: 'scriptinclude name' from the default value tab of the ...
HI All, I have 2 custom table in 1 custom application table name 1.Approval & 2.CDS. now my requirement is Approvals table list view should be like CDS list view in short I want CDS fields in approvals table list view. please let me know how to do it...
Hello all, Is there a way to upload a file to ServiceNow and then create a shareable link to it? The file would not be attached to any record, just a record in of itself. Thank you.
I have a catalog item form with a start date for the requested item; I need to auto populate another variable, fiscal year, based on the start date that is entered. I know the fiscal year calendar has start and end dates and would like to use this i...
I am not sure if this is in the right area. If the moderators need to move it, please do.We are now past our 3rd month after moving to ServiceNow for Incident, Change, Request, etc. I am trying to find a way to build a methodology to handle Incid...
What I have to do is a report that shows me all the removal candidates that are approved by the user, so I am combining the approval_approve that have a document_id equal to the id of the removal candidateDatabase View Approval view tableRemoval cand...
Hi Team,I have created one child RITM ticket using workflow (Run script) for creation of variables to display in case details section, I have used below scriptvar sysId = req.insert(); // child RITM sys idvar rec = new GlideRecord('question_answe...
