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Resolved! How to add variable in the sctask

Hi All, I want to add a variable that need to be visible in the sctask as well. I want the variable "Select the asset" need to visible in the sctask.  please help me on the above requirement.

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nikhitha24 by Tera Guru
  • 1147 Views
  • 3 replies
  • 0 helpfuls

Resolved! GlideRecord

 Can someone assist me in understanding what this code does on Servicenow?

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Ajai007 by Tera Contributor
  • 910 Views
  • 4 replies
  • 1 helpfuls

Element Filter on dashboard

Hi All,   I have created a dashboard for Product owners on Software Models which shows data from different tables like entitlements, software installations, software product life cycle etc. On this dashboard i have created element filter to filter th...

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Inbound email

When catalog item submitted, ritm will be created and along with that email will be sent to (xyz@gmail.com) from servicenow.The email subject is : "test"Email body contains few variables. So for the above mail they will be sending a response which ha...

User_267 by Tera Contributor
  • 290 Views
  • 1 replies
  • 0 helpfuls

Resolved! E-mail inbound

Hi experts,We are having a requirement like we will be sending email with subject as "test".Later we get a response and the response should be in Below format:From:xyz@gmail.comDate:To:123@gmail.comSubject: you email with test has been sent successfu...

User_267 by Tera Contributor
  • 871 Views
  • 2 replies
  • 0 helpfuls

Email send ignored

Hi all, in my PDI even if I added receipent. Email sending and enabling also activated.But still it is in send ignored state. I attached the files.

User_267 by Tera Contributor
  • 1025 Views
  • 11 replies
  • 0 helpfuls

Resolved! Email sending and receiving non operational in pdi

Hi all, iam facing this issue I cannot send or receive emails in my personal developer instance . I have attached the screenshot, can you suggest me how to enable email sending and receiving in pdi

User_267 by Tera Contributor
  • 828 Views
  • 2 replies
  • 0 helpfuls

Flow designer - The OOB action Create or update record

Could you please help me understand how the 'Create or Update Record' action works in flow designer? I've used it to create or update a list of group members. While it works well for creating records, it doesn't seem to function properly for updates.

Resolved! Knowledge base can read for active user

Hi everyone, How to set knowledgement base can read for all active users?  Is this script right? Any help will be appreciated. 

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Betty9 by Tera Contributor
  • 1192 Views
  • 4 replies
  • 4 helpfuls

SC task Search KB

I have a Search Knowledge button to attach the KB articles beside the Short Description on the SC Task page which is highlighted in yellow colour in the attached file, when the user clicks on the button it should redirect to the KB articles but it is...

GBS by Tera Contributor
  • 555 Views
  • 4 replies
  • 0 helpfuls

Service request create standard change

Can someone provide guidance on how you can auto generate a standard change from a service request. ServiceNow is still fairly new to our organization, so we need some help. Here is the ask: service requests come in to whitelist an IP, the team works...