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Need help, for the dependent reference field in UI Page

I have 2 reference field jira_project & jira issue type. both are in different tables resp UI page.If I click on particular jira project respective issue type must be shown only.It is showing me all issue type of project. I want only particular of se...

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Pooja18 by Tera Contributor
  • 176 Views
  • 2 replies
  • 0 helpfuls

Resolved! Custom Response for Scripted REST API Error

Hi, I want to send an Custom response for 404 Error in Scripted REST API As of now we can acheive the below response for Custom error responses. "error": {message: "",detail: ""},"status": "failure" I would like to know is it possible to acheive like...

Babuloo47 by Tera Expert
  • 582 Views
  • 2 replies
  • 0 helpfuls

Populate the requested for catalog item variable

Hello Community,I would like assistance with populating the request.requested_for field using the custom variable named requested_for.In the catalog item, we have created a custom variable named requested_for. When we submit the request, the "request...

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Aditya37 by Tera Contributor
  • 720 Views
  • 8 replies
  • 1 helpfuls

How to hide email notifications in ritm

When an fax or email is sent ,it should not get captured in the ritm. How to mask this email notifications in ritm? When we are sending email or fax sensitive data is present. So it gets captured in the ritm also.Now how to hide this email notificati...

User_267 by Tera Contributor
  • 298 Views
  • 3 replies
  • 0 helpfuls

Resolved! Assign a user a custom table role need extra license?

I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!

____39 by Tera Contributor
  • 2603 Views
  • 5 replies
  • 5 helpfuls