When I am trying access portal in my mobile browser, I missed few items when I compared to desktop version.could please tell me how to get those items in mobile browser. Desktop browser view: Mobile browser view: we are not able to see Language op...
When configuring the Service Graph Connector for jamf we receive the following error message when trying to connect to the jamf application. "org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please che...
Good morning,I'm looking for ideas to move forward with my request regarding the changes.I have to respond to a request which is as follows: in addition to the 3 normal/urgent/standard changes I must add 3 "secure" changes visible by a role that we w...
I have a requirement to add the Configuration Item Criticality value in Change Risk Assessment Calculation. We have Change Risk Assessment already defined but also need to add below values based on "Criticality" field value from Configuration Item an...
Hi all,Can anyone tell from where the Due Date on the Survey assessment populates and whether it can be changed Thanks in Advance
I have a table that gets populated with indicators by month, then I make a pivot table report where I have the indicator title on the rows and the month on the rows and then I have the sum of value as the data. Month by month this table is populate...
Hi All, I have a requirement to convert the business duration value into hours.right now value is populating as days hours minutesI tried some scripts but that is not working. Please help in this. Thanks,Sam
I need to create a report that counts how many/which tickets were transferred from a specific group (Level 1) to another group (Level 2). How can I do this?
How do I prove on Now Learning that the company I work for is a partner and get a voucher for the CSA course?
Hi Team,I have a field called location in cmdb_ci table which is OOTB. I have created a custom table and create a field in cmdb_ci referencing to custom table. Based on the OOTB location field need to update custom reference field in servicenow. How ...
Hello, I am trying to get a multi-line field to appear on a catalog item when a user selects yes to a question on another field. Does it require UI Policy or UI Action? The question specifically is: Is Cabling Required? Y/N. If Yes is selected, “E...
Hello, On a catalog item, how do I get the cost center field to automatically populate when the Requested For field populates and/or when Location field is populated.
Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...
Hi,We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege acc...
Hello everyone, As an approver, I want my submitter to be able to update the form he submitted with notes I provide. The notes aren't necessary, but would be nice. I thought I would use the "Rollback to" workflow, however, I am not sure how or if th...