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Transform Maps

I want to fetch one ad group OU through transform map, and it should only fetch for one particular catalog item or ad group. Can anyone help with this?  Thanks in advance!!

Resolved! How to copy whole work note from task to incident

Hi Team, I am converting task to incident in which I am copying work notes from task to incidentI have written ss rule on incident with below code var sTask = new GlideRecord("sc_task");if (sTask.get(current.parent)) {current.work_notes = sTask.work_...

lucky24 by Tera Contributor
  • 1096 Views
  • 3 replies
  • 2 helpfuls

Resolved! Script include not working for onchange catalog client script

Hi, We have a catalog item where we have 3 variable, first variable 'Find' getValue(find) and will search all the "KB_KNOWLEDGE" body, and fetch all kb number, and the second one will replace all the KB body with new texts.I have write below script i...

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chandan15 by Tera Contributor
  • 386 Views
  • 4 replies
  • 0 helpfuls

Pause timer button to be hide without DOM

Hi Every One, I have a requirement to hide the pause timer on incident form with out using DOM in Client script.I have already checked with below but no luckhide play/pause button for time_worked field for IncidentDisable pause button on time worked ...

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SNOW44 by Mega Guru
  • 315 Views
  • 1 replies
  • 1 helpfuls

Resolved! Scheduled Jobs every 6 months

I have a job that needs to be run on Jan 6th and July 6th. How can I configure a Scheduled Job to meet that requirement.

John H1 by Tera Guru
  • 1347 Views
  • 2 replies
  • 0 helpfuls

Scope application

Hello Guys,We have extended one table within HRSD. Planning to move out of the HRSD to Global or Scoped application. Can we easily export the table definition and re-import the table with the same column names and data type? Please provide some of th...

AJ5 by Tera Contributor
  • 200 Views
  • 1 replies
  • 0 helpfuls

ITSM Roles

Has anybody used the new ITSM roles?  I gave a user sn_incident_read and sn_request_read.  The incident role seems to work fine and gives them read access to all incidents and the incident left nav menu.  However the request role does not give them a...

Resolved! Catalog builder multi-select question

Hello,  I am attempting to create a new service catalog item with a question that is a multi-select choice. However in the additional details tab it will only let me pull those options from a source table, and not custom list of options like I can do...

ITSM Fulfiller Tracking

Is there a report that shows all work being done in SN from an ITSM fulfiller standpoint? Seeking an answer to these questions: "We are trying to identify a better way to track all work being done in ServiceNow from a Service Desk/ITSM fulfiller stan...