Im curious to know how others are using the agile and/or release module to track their ServiceNow defects in ServiceNow from cradle to grave.For example, if an end user logs an incident for an ESS site defect and it is found to be resolved in a futur...
I have read several of the posts on upgrading and update sets and they don't address my specific question.We have 3 environments. We have started in our sandbox to upgrade from Geneva to Istanbul. We are trying to get as much as possible back to ...
Hi All,I am trying to setup the standard Change catalog, and the default behaviour is a little annoying.When you browse the catalog of standard change templates, then select one, a new CR form opens up on the screen. The issue is this has already bee...
Hello, I'm calling a script include in my catalog client script through GlideAjax, which works fine. Nevertheless, I can't find a way to return the value to the main function. How is this possible? Preferably with an example. Thanks in advance for yo...
Hi,I was looking at the Business Services cmdb item and noticed it has a field named SLA.If you go to add an item, it will reverence an "Agreement" table with demo data of "Finance 99.99"I figured that data would be stored in the SLA Definitions tabl...
Hello, I have users that are unable to create "Sprint" from Agile Development > Releases. I tested this in my personal instance and got the same error message. I have groups created with Type = Agile Team. Is this OOB functionality? Thanks for your h...
How to configure servicenow to jira integration through rest message api.
Hi all, In a catalog item, we created a multi-row variable set named Approvers. In that i added one reference variable in that which refers to (sys_user) table. i.e., Approvers list. Requestor will be able to select multiple users by using that ...
I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?
I am creating a Scheduled Job using a custom script and want to attach a static document every time a ticket is created. The catalog item workflow creates the REQ, RITM, and SCTASK and is working as desired. However, I cannot seem to get the attach...
I have a requirement to create a catalog task based on a requested item variable: The catalog item is for users to use when staff are leaving, but the issue I have is that all the tasks are generated at the time of the request being submitted (norma...
Hi Team,I have 2 date field start date and end date,end date populate automatically according to start date and adding 15 days in end date accordingly start date.I have written one script but I am unable to convert it into DD/MM/YYYY format. var star...
The Attachment type variables in the portal is not behaving properly. Once you add any attachment via attachment type variable a delete button will appear but if I click on that delete button the attachment is getting removed from the portal not from...
We can normally select the option on the title Context menu and then Show (10 rows per page, 15 rows per page, 20 rows per page, 50 rows per page, 100 rows per page). But here the requirement got is, it should display 300 records per page. How can ...
