Resolved! Nom noms
Nom noms
Forum Posts
Add user to AD group
I have one requirement where after the manager approval is done, the user id selected on order form should be added to AD group and the request should be closed. The mail id for the AD group is provided, but it is not available in the developer insta...
Can we create an interactive filter based on Tags for Incident table records?
below is the cascade filter created. Below is the target table record. Below are the tags I've added on the incident records. But it is not filtering the records. Below is the dashboard output. Any suggestions on achieving filters based on tags...
Resolved! Duration calculation between start and end date in a scoped application is not working
I have a Custom scoped application where start and end date fields(Date and time field) were created, I was trying to calculate the duration between them and set it to Duration field. For some reason it is not working if start date and end dates are ...
Resolved! Change models IT Service Management (ITSM) Implementation Simulator (Course)
Hello, I'm working on the ITSM implementation course, and I seem to have hit a roadblock with the Change Models task. Any assistance would greatly appreciated. Thanks.
How to hide a group record that only some users can see
I need to hide a group record that only users that are members of a specific group can see this record. Other users cannot see this group record, but they can see others.
How to create health check reports
How to create health check reports for Operational health check report prior to country opening hours and for 2 shifts for global services.
Resolved! Could you help me choose an answer correctly?
Dear all,Please help me choose one of the following a question below: - When working on a form, what is the difference between Insert and Update operations? 1. Insert creates a new record and Update saves changes, both remain on the form2. Insert cre...
Duplicate additional comments /Work notes getting created
Have before BR on RITM and Task table with condition additional comments or work notes changed. It is creating duplicate additional comments and worknotes entry. BR on RITMvar comment; var grtask = new GlideRecord('sc_task'); grtask.addQuery('p...
Resolved! How to set a default value on variable set for a catalog item.
Good day all,Need some assistance. Need to see how I can default a variable that is a part of a variable set to default to the catalog item that the user is under. Meaning we have 17+ software catalog items under those catalog item there is a filed c...
creating a comments field and making it mandatory for approvals on portal view
Hi When the Request is approved or rejected using approvals on portal page then I want to make the comments mandatory (need to create a comments field first). How to achieve this?something like this
OAuth flow failed
Hi, Trying to integrate Microsoft Intune and followed all the steps provided here https://www.servicenow.com/community/developer-articles/integrate-with-microsoft-intune-authorisation/ta-p/2312760 Unfortunately throwing an error when I try to chec...
You do not have permissions to modify this record - Visual task board
Hi when a user try add additional assignee to the card , the below error message was seen in the console"You do not have permissions to modify this record", and I have created a list_edit ACL as below and added again but still the same error how to f...
Resolved! Assignment Groups Structure in ServiceNow - PagerDuty/ServiceNow integration
Hello !! Wanted to inquiry about the assignment groups structure from a best practice point of view as we are currently integrating PagerDuty and ServiceNow for incidents logging/triage..etc. Has been highlighted that in PagerDuty it is best to have ...
Resolved! How can I add BCC, CC when create/run Scheduled Report ?
I created a Scheduled Report. But now I want add CC,BCC in scheduled Report.PLease help me, What have to do ?
