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How to clear value for list type field

I have a field 'Users' which is a list type field, I added a validation (OnChange client script) for that field to check if email address belongs to particular domain, if it does, then it should be added in the users list, if its not then it should c...

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On Click of UI action should not create a record in change table.

Hello Experts, We have an Ui Action on case table called Create Normal Change and we need to change the behaviour of that button.Once we click on Ui Actio, It is inserting a new record in change table and copying some date from case to normal change....

Pav1_siva by Giga Contributor
  • 740 Views
  • 3 replies
  • 0 helpfuls

Variable attributes

For a catalog variable -comments , the user can enter maximum characters up to 1000, how to set this in variable attribute?

User267 by Tera Contributor
  • 943 Views
  • 3 replies
  • 0 helpfuls

Resolved! Prevent form submission

On a form in the service portal , I would like to block the "submit" button if the User selects the "Using Politemail" checkbox, See screenshotYour help will be much appreciated.  

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Pierre Midro by Tera Contributor
  • 4302 Views
  • 8 replies
  • 4 helpfuls

Resolved! Setting an incident field value based on the created by user

We're integrating ServiceNow with our phone system and I've been asked to set the channel to phone when Incidents are generated from calls coming into our agents. The only way I can think to do this is to base this off of the "Created by" field and s...

sarahjantz by Tera Expert
  • 507 Views
  • 2 replies
  • 1 helpfuls

Variable Set Script Isolation

Hello.I have a situation I'm not able to figure out on a service I'm developing. I have three variable sets - two of them are MRVS and one is single-row variable set. I have a script on each one to make a particular variable require a minimum of two ...

Why work notes are not updating?

Hi All, In attached screenshot I have created async BR,  everything is working fine except work notes are not being updated. Where could be problem? Thanks,Tara Singh