Hi All,I want to send a notification with the list of errors when transform map is completed.For example for an ISET I could see there are 10 inserted 2 ignored 2 skipped I want to send a notification to the third party for which reason they have bee...
We've got On-Call set up with Notify. We use Twilio for our SMS messaging. I'm noticing that with some users - not all of them, the part of the workflow that checks to see if there's an existing outbound SMS message for the incoming phone number se...
Hi ServiceNow Community Developers, Is there a way to prevent the File Attachment (ZZ_YY) attachment types from being copied over when copying attachments from one record to another using this method - GlideSysAttachment.copy('change_request', mySysI...
Hi Folks, as the subject says, specifically, when a RITM state is set to "pending", the requestor cannot comment or see comments. Based on testing in my PDI also, I've found that this is OOTB functionality, at least when using the Employee Center as ...
Hello all:) I am right now preparing for the CIS ITSM. I found very often the question: Can an itil user close an incident or problem. The answer was always no, only the itil_admin can. But the description of the role in the system and the docs.ser...
Hi guys We recently modify one of our Catalog Items. We did it via update sets, moving the changes from DEV to TEST to PROD. However, I do not have the ADMIN Access to perform this move since I'm just a Junior Developer for our Team. We we're told by...
Hi All, Few Reports on the Dashboard are not loading(Widget cancelled - maximum execution time exceeded).Can someone please help me with the solution.
Hi,I am creating assessments records on the assessment instance manually on submission of a catalog.The catalog will have an attachment with the list of applications values.I will be creating records on the assessment instance table for the list of a...
Hello ServiceNow Community - I am looking for some ideas, specifically on what you have been doing with the New Hire Onboarding. We have a great New Hire request form for hiring managers to collect information and our IT fulfillers to complete the pr...
Hi Team, I need to run a transform map to create a record using the 'run script'. There are no field maps available but still, the empty record is getting created. these empty records are not created thru 'run script'. Any Suggestion?
Hi Folks, Is there a way to display all requests and incidents from a caller, in the related lists on a Incident or Request? Our technicians would like to be able to see all INC's and REQ's from the submitter, when working tickets. Thanks in advance...
Hi I have seen few posts ..For label showfield message will not work in service portal. But is there any other way.1. My scenario: i have one variable with type Label in catalog item i need to show field message for that particular catalog itemCan a...
In asmt_condition, you have the option of defining Related Fields, where you can associate values from the target table being leveraged on the assessment survey to capture those values. Digging through the script includes and functionality, I didn't ...
We're implementing Chat with AWA with Agent Workspace. All seems well...except..when new interactions hit an available agent's inbox, we're not seeing any notification other than interaction. Is there supposed to be sound? Browser notification? Anyt...
Hi All,Could someone please help me to get the user list who all are not part of any group in snow,Thank you