Hey Experts, May we know why is there a duration for stages that do not have any numbers set on it? Highlighted with yellow: (Completed / Complete Stages with 0 seconds) This is the duration set in Flow Stages. I observe that this is not the case...
Hi, I need help with advanced reference qualifier. There are 2 fields - category and bookname. Category is of lookup select box and bookname is of reference field. Based on category, bookname should populate. For ex: Category :- fantasy is selected t...
is it possible to get the approval date when a record in sysapproval_approver table got approved
How to checkout workflow which is created by other admin. I'm not getting the option to checkout. Note: My scope and workflow scope are same
Hi Team, we have requirement that, INC00XXX has attachment. Hide attachment from activity logs if sate is in closed state. TIA.
We have added incident variable editor section in agent workspace incident form. But these variables are readonly for non admin users. Could anyone suggest on this please?
Hi, I have an excess of customer service management pro licenses. can I benefit from them to build ITSM.is the CSM pro License include ITSM Module? Or is it necessary to buy new licenses to activate the IT service management system?
Is there any way we can run business rule as other user or as system user
Hi ServiceNow community,I'm new to change management, I've a requirement to create a catalog item from a standard change. I see that at the moment of the creation of the standard change an item is also created.From this item I would like to add varia...
Hi experts,I have a small use case, but struck up with this and could not proceed. Any suggestions and recommendations are welcome.I have a order guide and there is a rule base, like based on a condition order guide will include certain items.These i...
We are rolling out On-Call Scheduling to our end user community. We're trying to build some straightforward, "out of the box" training documentation that we can cover in a one hour overview with our users. We are hoping not to reinvent the wheel and...
Hi,I have a custom table and i have a requirement to hide the state choices which are completed. We have the states (New, Access, Triage, Work In Progress, Completed, On-Hold, Cancelled)For example, If a state is moved from New->Access we need to hid...
Hi, I want to create email notification on a particular catalog item so I created Event and Notification. Trying to fire that via 'Flow' not 'workflow' using "Send Notification" action but the notification I created not displaying there. It is in...
How to configure ServiceNow Remote Instance spoke. Please provide the step by step process the configuration to replicate the incidents from Source to destination ServiceNow.
Hi All,Actually i have a requirement that i need to do make some fields mandatory and read only on the catalog task form based on one field choice , so i need to do this only one particular catalog item only, so for that in client script i need to ...
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