Description : I have to create an event that fires when additional comments changes and the state does not changes to PUA or PU.Solution implemented: Business rule: When to run :state is one of = New,Pending Change, Pending Parts, Pending vendor, Wor...
Hi Team, There is one requirement on Catalog builder where we need to restrict some of the catalog items visibility in Catalog builder Module in ServiceNow. The restriction would be based on the Catalog and Categories on the Catalog item. Does any on...
Hello all, I have been working on ServiceNow Operations Workspace and I realised that, Activity section does not show anything. I can see worknotes and additional comments on Polaris UI but for the same INC, there is no activity shown on Service Oper...
As an ITIL user unable to link problem records to the new change request.In the new change request form i am trying to link problem record. I am able to add only with the admin role.
I need to create a kiosk for the walk-up location can anyone brief what is kiosk and the required configuration to create kiosk?
There is a table in ServiceNow called 'Approval System'. This table has one field and two form sections. The field on the form is 'Approval Type', which offers two choices: 1. Approval Flow and 2. Catalog Flow. The table also contains two form sectio...
Hello All, I have a requirement to create a script that will automate the creation of a catalog request. When a new user is created on the sys_user table with the following conditions:company = ACMEsource = new_hire_tablenew_hire_active = YKick-off t...
Who manages the ServiceNow Wildcard Certificates.Ours is due to expire in the next couple of weeks.
Is it possible for regular ITIL users to create their own model changes for normal changes? For example, someone wants to create a model they can use each month for monthly patching that would include their entire list of CIs. Also, is there a way to...
Hi Team I have a requirement to integrate Azure AD with ServiceNow for SSO and Automatic User provisioning, as per the Microsoft article, the integration ID should have admin role, this is not safe to provide admin role, could you please let me know ...
We have requirement POP3 is not supporting by Microsoft365 so for that we cannot create email account on ServiceNow that's why we came up with new solution in this when user send mail to IT team then IT team forward that mail to ServiceNow using forw...
Hello All, I am creating a new catalog item in which I used a reference field "Name of the user" which takes the values from sys_user table.While clicking on search icon currently it is showing the user records with columns ( userID, name , first nam...
Hi, I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table. I have added a list_edit ACL for th task....
Hello There, Few of the emails (in response to approval) are not being processed, and the log says these are ignored as the mail body is more than the allowed limit. But those emails don't contain much of the text, just the signature of the user and ...
Hi All,I have received the investigation request from client as given below. Confirm whether operation log of user with security_admin role is recorded in transaction log , Event log , System logConfirm whether the operator's role appears in transac...
