Hi, I have an On-Call schedule for a team setup as follows. 4 PeoplePerson 1, Person 2, Person 3, Person 42 Shifts Shift 1M-F, 9-5, rotating weekly, excluding public holidaysWeek 1 - Person 1Week 2 - Person 2Week 3 - Person 3 Shift 2Public Holidays, ...
Hi Team,I have 2 date field start date and end date,end date populate automatically according to start date and adding 15 days in end date accordingly start date.I have written one script but I am unable to convert it into DD/MM/YYYY format. var star...
The Attachment type variables in the portal is not behaving properly. Once you add any attachment via attachment type variable a delete button will appear but if I click on that delete button the attachment is getting removed from the portal not from...
We can normally select the option on the title Context menu and then Show ïƒ (10 rows per page, 15 rows per page, 20 rows per page, 50 rows per page, 100 rows per page). But here the requirement got is, it should display 300 records per page. How can ...
Hi, I need to pass field values from business rules to script include. BR:User= current.assigned_to; I need to pass the variable "User" value to script include. How can I achieve this?. Can someone help me
We are looking at implementing a process via Service Portal that would allow employees to review their assigned assets such as phone, computer, printer, etc. This would involve notification to employees to go to the portal to review/update/confirm ...
Hi Experts/All, We will be planning to migrate HEAT ITSM to Service Now within the year. Looking to connect with other clients who have done this migration to understand lessons learned, risks, etc. Maybe even share a project plan if you are so wi...
Hi, when you publish a Knowledge Article with an image, you can use the thumbnail function by defining the size in the Advanced setting of the picture. In the ESC that work fine, in the backend view for Knowledge Articles, this doesn't work. Is that ...
Hi,I'm trying to connect to oracle database, query a table and preparing a dashboard using the data. I navigated into ' system import sets --> administration--> data sources' and provided the details of my oracle instance.the issue here is 1. i'm not...
Hi,I am unable to select a group in assignment group on supply chain form. However the group is active true and I have already checked reference qualifier condition for assignment group field.There is mostly two condition for reference qualifier:1. ...
HI, I am trying to populate the First reported By field value to related list ,EXAMPLE : in first reported by filed I have selected Incident number and that Inc number should be populate to incidents related list which is under problem form. Please h...
Hi,I am trying to add a default filter such that the table loads with that filter .I have tried to add filter and save it..but when i open the list view, everytime i need to select the created filter . I want the table loads with the filter for all t...
Willing to learn how CallBack function works. Please help with an small example and explanation of CALLBACK function. Also please help for explanation without getReference.
Hi In a excel I have ticket number and additional comments fields when I'm updating this data to the ticket the additional comments showing updated by my name instead Iam trying to set this as admin or system which is not working using below script c...
Hi All, My code is just updating the else condition if the value is matched. i want to give the error message as well.var server = request.split(',');for (var i = 0; i < server.length; i++){var gr = new GlideRecord("u_server_details");gr.addQuery("u_...
