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CMDB Remediation Rules

Hi,I have configured a CMDB orphan rule in the Health Dashboard identifying orphan MS SQL Database CIs in cmdb_ci_db_mssql_database if they do not have the CONTAINED BY relation to a MS SQL Instance CI in Fcmdb_ci_db_mssql_instance. I now want to con...

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klautrup by Kilo Expert
  • 2587 Views
  • 10 replies
  • 0 helpfuls

Resolved! Hiding "Add Me" UI Macro when record is inactive

We've used http://www.servicenowguru.com/system-ui/ui-macros/add-me-ui-macro-user-group-fields/ to add the "Add Me" UI macro to the Assigned to field on task table records (Incident, Problem, Change, Catalog Task, etc.) to give people a quick way of ...

rlehmann by Kilo Sage
  • 1528 Views
  • 19 replies
  • 2 helpfuls

Resolved! Field dot walking in introduction notes of surveys is not working

Hello, I have created new survey for Incident and for that, I have put the below value as Introduction notes in surveys. I am using new Assessment and Surveys and I am triggering the survey through trigger condition.“We recently resolved/completed "$...

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MehakA by Tera Contributor
  • 679 Views
  • 2 replies
  • 0 helpfuls

How to update records in target table using transform map

Hi All, I want to update records , I am using coalesce on name field but i want to update only active records in target table.how can i achieve that. I am using  before transform script ,but it is not updating the records where active is true and nam...

Priya75 by Tera Contributor
  • 1658 Views
  • 17 replies
  • 0 helpfuls

Resolved! VTB - Assignee cannot access their task unless a member of board

I've created a freeform VTB and assigned a task to a user; however, I don't want that user to be a member of the board (just a task assignee). The user gets the notification that they have been assigned a task, however, they cannot access that task. ...

J_ Greene by Kilo Expert
  • 2315 Views
  • 9 replies
  • 2 helpfuls

UI Action on Table A to update a record on Table B

Hello Experts, I have a custom table A where we create records to allocate multiple assets to different locations. On the Hardware table we have a reference field to table A record. I need to create a UI action on table A which on click should update...

Somujit1 by Tera Contributor
  • 879 Views
  • 4 replies
  • 0 helpfuls

Resolved! Asset and CI Status field mappings and import set data transform

Asset and CI field mapping doc So in the limited testing of this functionality it appears to work as expected when you are updating a CI or Asset directly through the UI.  However, i'm observing it not performing the sync defined in the mapping, when...

Les1 by Tera Guru
  • 959 Views
  • 3 replies
  • 1 helpfuls

To customise ServiceNow now mobile homepage

Hello All I want to customise homepage image of my ServiceNow Now Mobile App. Is it configurable or not? If yes, how should i do it? and i also want to change this description of tickets while opening 'My Request'. It is currently showing short des...

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Khushboo1 by Tera Contributor
  • 3164 Views
  • 8 replies
  • 23 helpfuls

ServiceNow Jira Bi-directional Integration

Hi All, I am trying to perform bi-directional integration of ServiceNow and Jira. Using Jira spoke I am able to create issue and update Incident (short description). I am also trying to updates comments from Jira to ServiceNow and viceversa and updat...

Sandeep Raj1 by Tera Contributor
  • 1964 Views
  • 3 replies
  • 2 helpfuls

Resolved! Download attachment from the UI action

Hi All,I have a requirement to create a link in ritm form to download a file. When the user clicks on the link, it should download a file, and the form should stay on the same page.For this, I created a UI action for the ritm table with the below cod...

Nag9 by Tera Expert
  • 3173 Views
  • 16 replies
  • 0 helpfuls

How to add a info Message in login page

Hi All, How to add an info message on the login page in ServiceNow or add a single line text as "No Authenticator"  text message in place of forgot password. please help. Thanks.  

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Sushant20 by Tera Contributor
  • 877 Views
  • 2 replies
  • 0 helpfuls

How to update the record using UI pages

I am opening a dialog box using ui action from an incident record.I am passing the sys_id of the current incident record and trying to update the same record with the values entered in the multi line field of a dialog box. But after submitting the di...