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Resolved! Unable to set up approvers for standard change templates

Hi,We have just loaded the new Standard Change plugin but we are having issues with setting up approvers.I have added the approval_admin and approver_user role to a number of users but each time we try to create a new standard change template we get ...

steve-59 by Giga Contributor
  • 5387 Views
  • 5 replies
  • 2 helpfuls

Resolved! Business rule for delegate approval

Dear fam, We have a requirement to create a business rule on the approval table such that if the user is a VIP user then the respective request approvals should get triggered to their Executive Delegate User ( this is a custom field we have created o...

Swati36 by Tera Contributor
  • 905 Views
  • 4 replies
  • 3 helpfuls

Create a change request from Requested item

Hello Experts, I am having query regarding what is the best way to provide a option to create a change request from the requested item. I know how to implement the above scenario through the UI Actions and through its scripts. Is there any other code...

Abc 26 by Tera Expert
  • 1218 Views
  • 1 replies
  • 0 helpfuls

How to map the JSON to a field in Staging table.

Hi All, I need to map the inbound JSON value in a field in Staging table and then extract the values and map it into target table. When I map the value in staging table, it gets formatted but I need it to be a JSON. Any suggestions will be helpful. T...

Resolved! execute schedule import through business rule

Hi,I have created an UI action where it will attach a file in a datasource.  I have created a schedule import as well. Now i want to execute the schedule import whenever attachment added in the particular datasource. I have created an Business rule i...

ram11vrnr by Tera Contributor
  • 1369 Views
  • 4 replies
  • 1 helpfuls

Client Scripts for Multi-row Variable Sets

Client Scripts for Multi-line Variable SetsAfter selecting variable A reference item in a variable set, I want to automatically input the value of the A-B item associated with the reference record into variable B item. This is why the OnChange script...

rui031 by Tera Contributor
  • 2933 Views
  • 1 replies
  • 0 helpfuls

To Learn About ServiceNow License and Process End to End

Hi Snow Expertise Team,was Looking out to know the complete process of Snow Licensing in a organization. Because i'am planning to get Snow Software in our Company .please would anyone connect with me. please consider this has high prioirty. 

pavan1214 by Kilo Contributor
  • 2387 Views
  • 1 replies
  • 1 helpfuls

Mapping of field in Asset & CI

Hi All, I want to map one field named as 'end of life'.How can i map this field in Asset & CI .This field is available in alm_hardware table and cmdb_ci_hardware table. Please suggest. Thanks .

_bhishek by Tera Guru
  • 2488 Views
  • 14 replies
  • 0 helpfuls

Resolved! Remove quick links widget header

Hi,i have configured my quick link widget and everything is working fine. I want to finish the job by removing the following "quick links" header from the widget which is consuming space without giving any value to the layout. Can you suggest how to ...

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