ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! After cloning facing login issues

Yesterday i have  requested a clone from PROD to Non prod istance. Today i am facing login issues for non prod instance. What i have to do now. Can anyone guide me to achieve this. Thanks in advance.

Authentication issue after cloning

hello,  When cloning from a SSO Prod system to a non prod that uses local passwords,authentication is not working on non-prod environment even though sys_user is preserved in nonprod environment.we have raised a ticket with service now support but fr...

NKM by Kilo Contributor
  • 4472 Views
  • 7 replies
  • 0 helpfuls

Why is my Change state stuck in Review and unable to close?

Hi all, I am having an issue with my Normal and Emergency Change workflow. Often the changes are stuck in Review. The status field is stuck as read only and we are unable to close it out. When I check the workflow it says it is stuck waiting on Imple...

Bryce5 by Tera Contributor
  • 1471 Views
  • 4 replies
  • 0 helpfuls

Resolved! Advanced Reference Qualifier - Multiple Conditions

Hi Does anyone know how to combine these two conditions for use as an advanced reference qualifier?   javascript: 'u_country=' + current.variables.select_tip_entity_country_for_this_request  u_new_entity_id ===   Thanks Chris

Resolved! Record not found in Agent Workspace

Hi Team,   Whenever I am clicking on any record or try to create new record, I am getting 'Record not found' error.   Instance-2 (Quebec) :   Even if I am trying tp create new interaction by clicking on '+' icon, it is showing 'Record not found'.  ...

find_real_file.png find_real_file.png find_real_file.png

Resolved! Vendor KPI Scores

Hello experts!How are records generated on the Vendor Score KPIs [sn_itsm_vendor_score_kpi] table?I followed the steps stated on this document but scores remain empty. I've also executed the Scheduled Data Collection Jobs on each KPI but nothing will...