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Resolved! How to return value to getXML function in client script

Hello, I'm calling a script include in my catalog client script through GlideAjax, which works fine. Nevertheless, I can't find a way to return the value to the main function. How is this possible? Preferably with an example. Thanks in advance for yo...

Business Services SLA

Hi,I was looking at the Business Services cmdb item and noticed it has a field named SLA.If you go to add an item, it will reverence an "Agreement" table with demo data of "Finance 99.99"I figured that data would be stored in the SLA Definitions tabl...

Business Service.jpg SLA Definitions.jpg
kwenzel by Kilo Contributor
  • 2349 Views
  • 5 replies
  • 1 helpfuls

Flow Designer - Wait for Condition not working

Hi,I have created a flow designer. I need to wait for 5 minutes after the state is changed from On-boarding to Provisioning and i have added a wait for condition on the flow designer to wait for 5 minutes when the state changes to Provisioning which ...

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Hari1 by Mega Sage
  • 685 Views
  • 1 replies
  • 0 helpfuls

how to dispaly cmdb_ci data on service portal.

Hi Folks, Please could you help me on the below scenarios. 1. End user will open the Service request form and we have configuration item field.For ITIL User able to see the CI in the variable.but For End User unable to see the CI . Based on the CI we...

SanjayBagri2_0-1683647205745.png SanjayBagri2_1-1683647378615.png

Resolved! Unable to call mail script in scoped application

I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?

samadam by Kilo Sage
  • 2489 Views
  • 11 replies
  • 5 helpfuls

Resolved! Attach an attachment to a SCTASK using a script

I am creating a Scheduled Job using a custom script and want to attach a static document every time a ticket is created.  The catalog item workflow creates the REQ, RITM, and SCTASK and is working as desired.  However, I cannot seem to get the attach...

Tony103 by Tera Contributor
  • 1279 Views
  • 3 replies
  • 0 helpfuls

Create a catalog task based on requested item variables

I have a requirement to create a catalog task based on a requested item variable:  The catalog item is for users to use when staff are leaving, but the issue I have is that all the tasks are generated at the time of the request being submitted (norma...

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Alex Saager1 by Tera Contributor
  • 1284 Views
  • 14 replies
  • 3 helpfuls

Alternative of current.update in BR

Hi,As per my requirement it has to create the task and RITM and link the task and RITM in the task related list. but if we remove the current.update it stopping  to create the task. I tried with GlideRecod of task table, but still not showing the tas...

Munna1 by Tera Contributor
  • 685 Views
  • 2 replies
  • 0 helpfuls